Aquaguard Waterproofing

Description of Work: The company came and inspected my basement for water leaks. I thought I got a very good analysis from the company and didn't get a "pressured" sales pitch to purchase their services for remediation. They were honest and understood the problem immediately.

Description of Work: My original appointment was scheduled for 7/9/14 and on 7/2/14 the a/c conked out. I was away and called to resechule the appointment. The didn't have a earlier date than what we had at the time of her call but as soon as one became available they came out (7-5-14). | |My daughter called me and gave me the verdict. She said that the technician (Tim) was early and very professional. He took his time and explained everything in layman terms. Thank you for this coupon.

Description of Work: Battery backup and replace sump pump.

Description of Work: The majority of the work was done well. However, the final product was not satisfactory. The installed wall liner was not completely adhered to the wall and had an unprofessional finish. Brought to the attention of Jane, AquaGuard, and she dispatched a supervisor to survey. He indicated he would send someone to make the adjustments in the following week. Unfortunately, they were a no-show. Call Jane twice to ask if someone was coming or not. Said she would get back to me. Never did. Of course, I had already paid in full. | |The perception left with me was there wasn't a need to response since they had my money. Needless to say, I am disappointed and feel taken for granted. Can't honestly recommend to anyone else if they have this attitude toward customers...

Description of Work: They showed up exactly on time which I loved! They made sure to put down plastic runners and cover what was left in the basement. They were very respectful and when using the restroom upstairs, took off their shoes and asked permission every time which was much appreciated. The speed and quality were amazing! From the salesman Tom to the installers everything was top notch. Best part is after several very hard rains for several days I still have a dry basement. I shopped around, compared meticulously, and couldn't be happier with my choice. They removed the old corrigated pipe that was packed full of dirt and debris like they said would happen if i were to go back to that product (originally a selling tactic/scam I thought only to be proved wrong). I would have never thought if I hadn't seen it with my own eyes. At the end of the day everything was cleaned up like they were never there and even went as far as making sure no cigarette butts were left outside. Hats off to this company for their stellar performance. Highly recommended!

Description of Work: I had water leakage in basement. I signed up for this company's ANgie's List special for $39.00. when they came out to give estimate, they said Angie's List special did not apply at all. What they did was mislead me as to service they would perform for $39.00 It turned out $39.00 was for a low cost meter; no water proofing was ever included. Angie's List special was very misleading. But all waterproofing companies are. |I want my $39.00 refunded to me.

Description of Work: They put in french drains all over the basement. They were nice folks and helpful. They did make one small error and promises to fix it soon.

Description of Work: The service tech arrived promptly, seemed to know exactly what he was doing, showed me how I could see whether the pump was working or not. He replaced on part and did not charge me beyond the amount of the coupon. One thing that was unexpected, the tech, who was very pleasant, reminded me that he knew just where the pump was because he remembered having here some years ago when he was working for a different employer whom I had hired to do some waterproofing work.

Description of Work: Survey

Description of Work: Nothing. Never contacted me.

Description of Work: Came and was suppose to help us with waterproofing our basement, but mostly asked us about any leak we have. Then, verbally quoted us how much it cost cost to remedy the issue. We asked for a detailed written quote and he never sent it to us. We could have gotten a free quote from anybody. Wasted $39. Then, our problem went away when we cleaned out out clogged up roof gutters.

Description of Work: Serviced sump pumps.

Description of Work: .

Description of Work: the technician appeared untrained and knew less than I did. it was a total waste of money, and completely soured me on Angie's list "offers" and advertisers. |

Description of Work: They reinforced the foundation on part of my home. They worked hard and steadily in cold conditions. I think they did well until they back-filled the excavations. They did not compact the soil as they refilled the holes. It took at least three weeks for them to respond appropriately to my request for a quality inspection. After they finally inspected, it took more time to schedule a crew to make corrections. Time will tell whether the corrective action was adequate. Good work until they closed the holes and then disappointing response to my concerns.

Description of Work: Replaced faulty sump pump.

Description of Work: .

Description of Work: This was a Big Deal for a $189.00 sump pump tune-up. The service turned out fine.

Description of Work: We decided to replace the old sump pump because I could not ID the age of the system. They took out the old systems and replaced it with one with a 5 year parts warranty.

Description of Work: .

Description of Work: Replaced sump pump.

Description of Work: I purchased a Big Deal for waterproofing of our basement.