Response from Pro-Lawn Plus Inc.
Mr. [Member Name Removed], We appreciate your review and your 5 years as a Pro-Lawn-Plus customer. We pride ourselves on providing the best customer service possible. We would like to apologize if you felt we mishandled your lawn last season. When you contacted us with your concerns in August 2015, we came out to inspect the lawn and make recommendations. Your summer treatment had been completed three weeks earlier and you were concerned with browning of the entire lawn. Our summer treatment includes spot spraying weeds; we do not blanket spray the entire lawn. During the inspection we noticed slight browning throughout the lawn, not in spots that would indicate “over-treatment”. At the time, as you know, we were in the middle of a summer drought. It was our determination that the lawn should recover with rainfall. You are on a well and could not water effectively. We scheduled a follow-up inspection for early September to determine the best course of action if the lawn did not recover. We would have accepted responsibility, seeded any areas that didn’t recover (at no charge) and/or offered a refund. Unfortunately, we were not given the opportunity to fulfill our commitments. You canceled service before we could determine the best course of action and told our office staff not to re-inspect the lawn. We have been in business for more than 38 years and we never ignore situations like this when we are given the opportunity to take care of a customer. We are truly sorry you were unhappy with our service. Please contact us if you feel there is anything we can do to rectify this situation. Respectfully, Mark Schlossberg President Pro Lawn Plus, Inc.