Mr. Rooter of Maryland

He showed up within the time frame given but did not seem to know why he was there. I explained that I had the coupon for this service and he was on it. He was fast, efficient and did a good job.

They arrived on time and fixed the annoying running toilet in the master bath. Everything was great it flushed better and seemed to work a lot better. The only trouble was that the lever to flush was loose and I had to open the tank and tighten the plastic nut. Since then it has been perfect. Well worth the money to stop that annoying noise all day and night. Sorry that I put it off for so long. Now I can sleep in peace. Thanks!

Arrived late. Did not have the part. Went to Home Depot. Returned with the wrong part. Went back to Home Depot. Wore protective socks but did not take them off upon entering.

Ultimately, they removed the hose head and discovered that they wouldn't be able to replace it due to my home's 14-inch brick walls. They were very professional, however, and explained this to me clearly. They also refunded my money and advised me on a possible way of installing a new hose head later.

Very courteous and professional plumber. Work done promply with little mess. There is a lingering nuisance problem, the flapper seems too large and comes loose after flushings about 20% of the time.

The appointment was scheduled promptly. The plumber arrived on time and was very professional. The Angie's list price of $149 saved me $32 off their regular rate.

He did fix the garbage disposal. He did not or could not fix the water pressure problem. The manager came out when he saw my review and explained that the problems with the water pressure was the faucet As a courtesy, free of charge, he sent someone out to fix a problem we were having in our guest bathroom. I was quite impressed with the quality of service overall.

The provider was professional and did the work in a timely manner...I called a day later because the water company wanted a letter that said there were no leaks in my plumbing because my water bill was extremely high.. They sent it out in a very timely manner.

Things went well; the water is not longer running.

I called Mr Rooter and the receptionist was great and very helpful. I explained I needed my gas dryer hooked up and because of a series of events (lots of things go wrong when you are moving) I needed it done that day. She sent someone out to my home that afternoon and after about 30 minutes and several phone calls to his boss, the plumber quoted me $1,300 for the job. I found this price to be insane (I later had it done for $200). I also found it strange he continued to call his boss the entire time and ask questions. It seemed everytime he called his boss the job was getting bigger so I was not entirely sure he knew what he was doing or if he was trying to pull a fast one on me with price. I would try Mr Rooter again because I know people who have had great experiences with them. The price and timeline just was not right for me for this job.

Service had provided an estimate of costs. Arrived on time. Completed work efficiently and completely. Took care not to soil floors. Job was within estimated cost.

Jim worked very efficiently to remove the old pipe and leaking faucet. He installed a new faucet and expertly fit and sealed it into the opening in the side wall.

Tech. Mike arrived in the designated time frame and was very nice, professional, and knowledgable. I purchased an Angie's List Big Deal Coupon which included a outdoor frost free faucet and a home plumbing safety inspection. While removing the old faucet the indoor line to that faucet broke, no fault of the tech. It wasn't installed to code. He replaced that line and the shut-off (which never completely worked) for an additional charge which I agreed to. My overall experience was good enough for me to schedule an additional repair that we discussed during the home safety plumbing inspection.

It was fine. There was nothing too terrible or absolutely great. It was a while ago, but there was some type of miscommunication with the scheduling. Overall, the service was fine, and the important part is that they solved the problem. It was a positive experience overall.

The appointment was set for 2:30-4:30 PM. When the plumber didn't arrive by 4:15 I called the office and was told he was driving to my house. I called the office again at 5:30 and was told that he was on his way. The plumber arrived at 6:10 without ever having contacted me. He had a cell phone because he accepted a personal call and talked for several minutes in my house in the middle of the repair. The part costs about $5.00 and took less than five minutes to install. I was charged $174 plus an $11 fuel surcharge. I applied an Angie's list coupon for $33. My net cost was $152.

They were reasonably professional. They didn't bring the appropriate equipment, but tried to do a few things to see why the toilet wasn't flushing. I was a little disappointed that they didn't do what I had purchased. I think it was just honest mix-up.

Needed help on Sunday evening (Easter evening) to finish up a garbage disposal install. While installing the garbage disposal we found that the new disposal out drain did not match up with the drain structure under our kitchen sink. Since we had been without a kitchen sink all weekend due to this project I was at my wits end and wanted it fixed that afternoon so I called Rotor Rooter. I placed the call around 4:30pm and the plumber, Mike Meade, was able to get back in touch with us around 8:00pm. By that time we realized that a visit the next day would be fine which we then arranged with the plumber even though he was willing to work with us that night if we had wanted. He showed up the next day and fixed the problem for us quickly and efficiently. When we discovered a small leak the next day he promptly came back out and fixed. We recommend this company and particularly the plumber, Mike Meade, as he is fantastic!

The work was done quickly and they stuck around well into the evening to make sure everything was completed. My only complaint was with their sub for concrete. He didn't finish the first day, so the sidewalk panel he put in looks a little strange. Additionally (just for future reference, I don't place any blame here), putting in wet concrete in Fells Point on a Saturday night is not the best timing. The foot traffic coming out of the bars had a great time walking in and writing in the cement before it had a chance to set. Oh well.

The only real hiccup in the whole process was that the plumber wasn't sent out when he should have been. I'm not sure if this was because of an emergency somewhere else, but I think the main office should have alerted me if they knew their plumbers were running behind schedule. They did alert me the previous day that the appointment had to be rescheduled till later in the day, but that window came and went. I made the original appointment, but my mother was the one that was at the house to let the plumber in and explain what needed to be done. Here is what she told me: "Once Jomar, the plumber that was dispatched, arrived, he was able to get to work very quickly. He quickly diagnosed the problem and gave me the total price up front. After that, he was very flexible when it came to discussing options for how to proceed, and he was gracious enough to use purchased parts from Home Depot to bring the total cost down. The work was completed quickly and professionally." Once I got home and inspected the work, I was pleased to see that everything is functioning properly, and I am very grateful I have a working toilet and sink again. I am also extremely grateful that my mother was able to be there so I didn't have to take off work, since the earliest opening that Mr. Rooter was able to give me had been a mid afternoon appointment. I thought the price was reasonable for the work performed and understand that Jomar was limited in what he could do to reduce the cost, since the Mr. Rooter service has precalculated service costs.

Mr. Rooter was fast, polite and neat. They explained what they were going to do, how much it would cost and were very thorough. They made sure there were no other issues while everything was all opened up. I hope to not need more plumbing work but if I do I will absolutely call Mr. Rooter again.

Raw sewage started backing up in our basement bathroom Sunday evening around 8 pm. Mr Rooter sent a technician out by about 10:30 that night and did not charge an after hours fee. The technician accessed the problem, gave me a quote, and was snaking the drain past midnight. He finally cleared the drain line, explained where he found the clog, and carefully cleaned up the work area before completing the paper work and taking payment. I was really impressed with the attention to detail. The technician put bue booties on the snake machine so the wheels didn't touch our carpet. He carefully wrapped the snake going in and out of the house so I didn't need to worry about sewage leaking all over the place. And he left the main work area as he found it.

Mr. Rooter sent a Technician on Sunday night. This was a new technician and he created a mess in our house with smudges on the wall and water from the drain on the basement floor. Ultimately he was able to identify the problem as a clog in the sewer line from the house to the street and suggested that we call the county to check the portion of the line between the clean out access in the yard and the county main sewer line. The county checked their line and found no blockage. We called Mr. Rooter and complained about the mess from the previous evening and to inquire about the unresolved problem. The owner of Mr. Rooter was very apologetic and sent a more experienced technician that afternoon. THis technician worked carefully and professionally. He was able to partially remove the blockage such that the drain would allow the waste water to flow. They returned a few days later, at no charge, and ran a camera down the line which disclosed roots in the line almost at the furtherest distance they could reach with their equipment. The camera also showed that the clog had been penetrated by the snake but was only partially cleared. They scheduled a time to come dig out the sewer line to make the repair. In the interim they sent a technicial out to clean the grease smudges on the walls. They arrived on time with heavy equipment and dug down nearly feet to the sewer line and removed the cloged section. They pushed the root mass out of the section of pipe and it looked like a fireplace log with abore hole down the center core. The yard work was done professionally and efficiently. While this type of work is by it's nature very dirty ad messy, they did as little damage tot he yard as possible and cleaned the area very effectively. In the end we were happy with the overall wok and very pleased with the second technician that stayed with every portion of the job following his arrival the second day. I would hire this firm again, but would request an experienced technician.

The job went well and the repair was completed

Water was backing up a rental unit that we don't know the history. I called a few super reward providers but most of them have a few days waiting. You know plumbing issues can't wait. Luckily Mr Rooter can send somebody the same day. Because a new toilet was installed in the basement, so the initial diagnose was lack of air venting. The symptom was when somebody flushes toilet in the main level, the toilet in the basement gurgles. Once water came out of the basement toilet at night. I did research on air venting and called Mr. Rooter to do the work a few days later. During that period, the technician was patient enough to explain what work needs to done to me and my husband in seprate phone calls. When he came out to do the work, he did further research to confirm the issue, then he guessed maybe the pipe underneath the house was clogged, which was evetually the real issue. It is great that he tried to confirm the cause before starting adding air venting pipes. The initial estimate for adding air vent was $630. The final price I paid for fixing the clog was $400 with membership fee included. I can't be happier. I was able to use the Angies list discount as well. I was so pleased that I purchased a five year membership. However, one thing to remindmy fellow members: the dispatcher failed to mention that, for the technician to come out during after hours, there is a $89 charge. When the technician was ready to go tp the house, he called me up and asked for credit card information, I told him that I wasn't informed there is such a charge, because I had an opportunity to grab an afternnon appointment instead of the evening appointment. He was nice enough to waive the fee. However, I still didn't like the surprise. So, if you could, take an appointment during business hours to save a few bucks.

I called them saying I needed emergency for sewage in my basement. It was a serious problem. They told me that no one available for the next 72 hours. They said they had no emergency service available. However, he was polite about in inability to help me.