Mr. Rooter of Maryland

Saturday night, one hour before we were having guests for dinner, the trap under our kitchen sink sprung a leak. We called our regular plumber only to find out that they no longer have emergency service. We checked Angie's List to find some who did and who was highly recommended. We called Mr. Rooter and Jim was here within two hours. Unfortunately, he didn't have the replacement part with him. The pipes under our sink are not the current standard size (our house is fifty years old). Jim said he would go to the plumbing warehouse Monday and return to make the repair. On Monday, as promised, Jim returned with the part and installed it. He also gave us suggestions for maintenance of our pipes that should help prolong their life. Jim was very knowledgeable and extremely professional.

Had water backing up in basement shower; Mr Rooter was quick to respond, assess, & repair the clog. The plumber left his cell and office number for any follow-ups.

Their customer service was excellent. They have came to my home for emergency visits in the past.

It went well. They tuned up my toilet on the second floor. The work was speedy and the gentlemen that came was very nice.

I wanted a faucet replaced. The plumber that provided the estimate was knowledgeable and professional. However, the price was quite high and when told so, he tried to sell me a maintenance plan. When I said no, it started to feel like a used car salesman pitch (he even called his manager). In the end, I felt that all they really wanted to do was sell me the plan. I ended up going with another company.o

It went well. They did the work without any hassle and the faucet has worked splendidly

For the second time in a week I have had a drainage pipe clog in my house. Earlier in the week it was a clogged main sewer line out to my house. I didn't have a great experience with the company I called at that time so I decided to give Mr. Rooter a try. I had a clogged toilet in the AM and called Mr. Rooter around 1pm. The person who I spoke with on the phone was very polite and asked when I would like them to come to my house. I asked if they could come that afternoon although I wasn't expecting it to happen as it was Friday at 1pm. Much to my surprise they could have a technician out almost immediately, we agreed on 3pm. Upon arriving to my house promptly at 3pm, the 2 technicians put on there shoe covers before I even had a chance to ask them to do so. I was delighted with this because we don't wear shoes in our house and I have had bad experiences in the past with other companies. The technician reviewed a pricing sheet with me which was reassuring that they have standard prices and the technician got right to work. After they got the toilet working again they tested the toilet several times then cleaned up after themselves. The entire time the 2 technicians were professional which I really appreciated. They will be my go to plumber in the future!

We had a minor back-up in the basement bathroom that we could not clear. All the other plumbing in the house started draining very slow and would cause the basement toilet to fill. I had 4 guest coming to stay with me for the week and that ment a lot of extra flushes and showeres. Mr. Rooter removed the powder room toilet and rooted the pipe out to the street. There were items in the line that were causing about an 80% blockage that were removed. All the drains are now working very well. The process took about 45 minutes including the remocal and re-installation of the toilet. The room was left clean. No hassels no extras and just in time to finish getting ready for guests.

I wanted to replace an existing faucet in the downstairs bathroom with a newer faucet that I purchased on my own. A couple of years ago, I used Mr. Rooter for outside drain cleaning services and was very happy with their performance and so I signed onto their "Advantage Plan." Last week i made an appointment for installation of the new faucet this morning. Every aspect of their performance today was outstanding. Kevin and Alex showed up promptly. They were very courteous and extremely conscientious about not messing up the house. For example, they brought their own mat to wipe their shoes outside, then put on plastic overshoes while working inside. With their skills, replacing one faucet fixture with another is probably not very challenging. They performed the task, including clean up, etc in an hour. I commend both Kevin and Alex for their professionalism and skills, as well as the company. I am glad I signed onto the Advantage Program and Mr Rooter is clearly going to be my "go-to" company for future plumbing services. (And by the way, I am very pleased with the Moen faucet fixture that I purchased from Ferguson's.) (Just a note re: price. I graded "N/A" because I have no idea how their price might have compared with other plumbers. Frankly, from my perspective, while price is an important consideration, I place a higher emphasis on good quality work performed by professionals with the work done right the first time. So, based on my past experience with Mr Rooter, I was not going to "shop around" for something so basic like replacing a faucet fixture just to find someone who might do it cheaper. But, that's my personal approach.)

A pipe somewhere in front of our house burst. Water began leaking into the house and onto the carpet. We were unable to figure out how to shut off the water and we were pretty stressed about what to do since we couldn't figure out where it was coming from We called Mr Rooter after another plumber we called shut off the water to the entire house and was demanding 800+ before he would do any work. The person who answered the phone was VERY patient, he walked us through how to shut off the water to the busted pipe that lead to the hose in the front of the house. Even though it was after 11PM, they stayed on the phone with us until the water stopped and they didn't charge us anything. The very next day we got an appointment at 11AM. The person who came out gave us a fair quote and was able to fix the issue. I cannot recommend these guys enough. They were professional, courteous, and came through when we really needed them.

They did a complete toilet rebuild and installation. They also did a tune-up on another toilet.

Half of the threads of our old, plastic shower arm had broken off. The plumber, Vince, quickly replaced the shower arm and installed our shower head. He was courteous and everything looks good.

I called Mr Rooter and the service agent was great and very friendly. I explained I had a leak under my kitchen sink in my condo unit which we rented. The agent was able to secure an appointment for me literally the next day, which was great, between the hours of 8:30 and 10am. I was also very happy that they do not charge a fee to have a technician come out and give an evaluation with no cost, as many other companies do. The next day, the technician was punctual and on site by 8:30am. He looked into the cause of the link and called me and identified that it was a leak from the disposal and the whole unit would have to be replaced and gave me a price quote of over $600.00. When I questioned this, he offered me a "membership" plan and that this would reduce the rate to something in the $500's. This seemed really high, so I did some research and ended up speaking with several other friends who had units they rented and had had to replace the disposal before as well in their units. All agreed that $600 for parts and labor was almost double the price of what it should cost, and the average on the high end should be in the mid $300's. We are going to go with someone else, because the price they quoted me just seemed unreasonable. However, the technician was very professional and their response and customer service was great. The price just was not right for me for this job.

I called for emergency service. I did not hear back from an attendant until later. A service person did come out at 8 a.m. The service person fix the problem I called about and two other issues that I was having with my boiler.

The gentleman arrived on time and performed the job quickly and efficiently. He was professional and polite. My only concern was that he arrived not knowing the details of the big deal and was going to charge us more than the deal itself. I had to pull up the deal on the computer, print it and show it to him before he would continue with the work. Other than that, he did an excellent job.

Everything went fine. They explained everything thoroughly so that was good. They called me and they were on the wrong address and they had to reschedule. They were transferring me between a couple of people which was strange. There was confusion during the rescheduling process. They were professional.

It went really well, when the service provider arrived he was very professional and nice. I showed him to the tiolet in my master bedroom, he explained that the parts were not the best quality and should be replaced. He was able to fix the part of the tiolet that caused it to run. Then I showed him to the guest restroom, and that tiolet pretty much had the same issue there. He replaced the entire inside configuration and now the tiolet works perfectly.

They came out for warranty service as the hose bib leaked in the wall of our basement. They came out and replaced at no cost and even fixed a faucet in our Master Bathroom at no charge due to the hassle we went through. They were professional and courteous. I will certainly use them again.

They did a good job. The Big Deal indicated I would have a plumber coming to the house but I actually had a technician come, I felt the deal info was misleading concerning this.

Plumber arrived on time and prepared to replace my outdoor hose faucet. Unfotunately, it turned out that the area where the interior section of pipe connected to the exterior faucet was blocked by some built-in shelving in my basement, so the installation could not be done. I have no complaint about the service provided by the Mr. Rooter company. The work couldn't be completed because of unforseen circumstances and I would definetly use this company again.

Overall experience went well. While they were not in any way pushy, it was abundantly clear that they were eager to sell me a service plan. Great crew. Great value on the service!

Arrived on time. Work was done efficiently and satisfactorily.

Mr. Jo Clark was prompt, efficient, knowledgeable, and everything was done leaving no mess to clean up after. I appreciated the time he took to answer all my questions. The customer service person who took my appointment information followed up timely for the appointment and also verified the morning of the appointment my location as map quest did not give precise information and they did not want the technician to be late or get lost. I recommend this company and the technician highly as both are worthy of being on Angie's List.

they had to come back as pipe was still leaking.

They gave me some recommended actions first before I confirmed them to come out to fix the issue the next day (Sunday) - it was late Saturday when I called. Their recommendations ended up working, I was able to call them back and cancel the appointment without any hassle or inconvenience.