Mr. Rooter of Maryland

N/a

Great customer service and appointment time was met. Price was not bad, needed other work completed and decided to go with a contractor that could complete it all.

Old-time value in the new age. A single tech. did a potentially two-person job brilliantly. No need for a call-back for anything unsatisfactory, only to compliment on the fine work. Thanks for the recommendation. I've found a dependable plumber, who cleaned-up well, too.

They did a great job

Replaced water heater.

They did what was promised.

I received prompt, efficient service almost immensely and the technician was great. My only complaint was price. $238.00 for less than 20 minutes. Ugh!

The personnel from Mr. Rooter were professional and receptive from the receptionist to the service manager to the technician. Never has a plumbing repair been so painless. They are the best.

I called this company to see if a plumber could come to assess a problem somewhere between my dishwasher and the half of my kitchen sink with a garbage disposal. My dishwater was slowly collecting a small amount of drainage from somewhere. The pro was at my house within 2 hours from the time of my phone call for help. He took one look at the dishwasher, and assessed it wasn't a clog, but that it seemed to be something more with my dishwasher and the pump perhaps. He recommended I call the dishwasher manufacturer to try to troubleshoot. Also, he told me that my sink drainage was fine, and explained how the drainage from the dishwasher connected to my kitchen sink. This gave me peace of mind and I knew what my next step would be. I thanked him and he left.

Jomar (the technician) arrived promptly and was very courteous. he explained the process in clear terms. I expected the work to take long but he finished on time with no dirt or stains evident of a sump pump being replaced. He was super efficient and patient to answer all my questions. I will use Mr. rooter again.

The response was quick; contacted them at 8 am and the new water heater was installed and functioning by 4 pm. Price quoted on the phone was the price I paid. Everyone I dealt with was courteous and professional.

Great Company. Courteous customer service. They were able to accommodate me the same day for a replacement. Price was fair based on the quotes I received. Explained the new heater I would be getting and its warranties. IF they're so great, then why the 3 Star rating. The UGLY: Technician that came pulled a fast one on my elderly parents. Gave them a "DEAL" to save them some money because replacing water heaters is expensive. Told them the copper pipes needed to be replaced... and needed a pan to avoid leaks and would throw in the connector pipe to main drain... for $150 CASH. All of this is part of the standard job... when I verified with the company. When I called them, it was a "he said, she said" situation and they couldn't do anything... but they'll keep their eye out. The good part is we have a new working water heater. Sucks to be swindled for $150 of hard-earned cash.

The technician came on time and assessed the problem quickly. He also was able to finish the work that same day.

Excellent work and customer service!

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My technician was very friendly.

They came out and identified problem. I had a loose faucet that has been discontinued. They would’ve fixed if had the parts. They did not charge me. Appreciated their input.