Mr. Rooter of Maryland

Person sent was knowable and efficient

The service rep was very professional. He explained what had to be done and accomplished the repair expeditiously

on time, did a very good job.

The service tech was great - highly recommend them.

I had two different guys come out on two different days. Both Robert and Johnathan were polite, didn't try to push unnecessary work or products and I would gladly have either come out again for any problems. The office was also very good and quick to return my phone calls.

The response time from the owner to cantact me after my Homeadvisor request was great. The team that came to snake my drain was top notch. My only issue was that they tried to charge me for the video inspection before it was done. I told the owner I wasn’t going to pay for it, after some reasoning he saw it my way and I paid for the snake service only. The gentleman that video inspected my pipe was pushy about scheduling a dig. I did NOT like that. He told me my drain was completely backed up like it was never snaked by the crew that came in the morning. It was NOT. He said my drain pipe was probably collapsed. IT WAS NOT. I called and complained to the owner, Franz. He sent the snake crew back out and they spent at least two hours cleaning my drain free of charge and the video inspector came back out and inspected the line again, free of charge. While I was a bit annoyed, the owner made it right. I got my money’s worth. I do however suggest that you question EVERYTHING. Otherwise you may get scheduled for work you do not need.

They were fast, affordable, and extremely professional. Not only did they answer all my questions, but they also were concerned about my safety as well. As part of the process, they sent me an e-mail containing a picture of the plumber who would be coming so that I'd know who to expect. Amazing!

Their scheduling for the Baltimore office is handled by a 3rd party and doesn't seem to align with the workers actual availability. Had to reschedule directly with the worker. Also pricing was higher than average but service was just average. Personnel are pleasant and capable.

My tech was great and was very aware to clean up behind himself. He was great!

They were prompt and professional.

The tech. Jonathon was knowledgeable about the problem and did not waste any time in the repair. He was running a little late but that was do to his office. I would use this service again. L.Thomas

Darek Brown is fantastic.

Very professional. Difficult installation due to tight space. Completed the installation with thoroughness and satisfaction.

did great work!

Prompt and courteous!

Came out same day service to fix an emergency problem

The guy that did the job did a wonderful job and the price was good.

n/a

They wanted to charge me nearly $500 for a 5 minute PVC pipe fix. When I said no, they cut the price to half after conferring with the boss. On the plus side, they provided service on a Sunday, even though it took 2 tries to fix it right.

They were very responsive and knowledgeable. Made many pertinent suggestions that helped me make a better decision. I am very satisfied with the work they performed

Very online and professional. Highly recommended.

Great service. Lots of helpful tips without the aggressive upsells.