Mr. Rooter of Maryland

Technical information was great. Plans to hire again for future sewage issues.

Very expensive!

Was honest & listened to my problems. Provided me with assurance on problems

Mr. Rooster called before 8am and told me that a plumber will be available between 8:30 to 10. Matt arrived before 9am. Gave us a quote to replace the sump pump. Agreed to price and work was done well.

Very sloppy. Did not clean up after themselves. They would fix one thing and break several others. Kept blaming the age of the pipes.

They arrived when they said they would and took care of our issue that day. I am really grateful they were able to fit us in. I would absolutely use them again.

Replied to my request for quote within minutes. Customer service rep was very easy to work with and clearly communicated what to expect. As promised, they called 30 minutes prior to the technician's arrival. Gave a 2 hour window and arrived on the early side of the window. Technician was polite, thorough and competent. Resolved my issue quickly and also showed me a couple items I could take care of myself to save money. Highly recommend Mr. Rooter.

no comment

Friendly, courteous, professional, prompt, arrived prepared, got the job done.

Derrick arrived at our home at the agreed time. He was courteous and explained the problem after investigating it. He fixed the leaking pipe in about an hour. Job completed!

Prompt and thourough. Plumbing is expensive, but they saved us money in the long run, by fixing the leak.

The guys from Mr Rooter were great. They were on time, polite, professional and did a fine job. They protected the rest of the laundry room from the work area and cleaned up everything before they left. Excellent job and even better crew!

estimated but they couldn't do all the work

The you plumberdid his work very pleasantly or professionally

They did a great job and the price was a lot less expensive than the others.

very professional service, Clean,and neet.

The plumber was kind respectful and very knowledgeable about the job but the price was too high

They did great work.

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Technician Nate Hurley was very efficient and took the time to tell me what he was going to do with my project. Cleaned up after himself before leaving.

On Sunday night my renter's called me to report there was water in the basement. We have 2 sump pumps there, so I couldn't understand how that had happened. I posted the job on HomeAdvisor, and within 30 minutes Franz had called me to schedule a visit for the morning. The technician, Nate Hurley, went to the house and noted that the switch to control the pumps had been turned off. He sent me a report on the status of the pumps, and charged a nominal fee for the visit. I live a distance from the property, so I was greatly appreciative of the honesty of their reporting. It was also easy for me to pay via credit card with their friendly and efficient office. I would definitely recommend them!

Outstanding service !!

My sump pump failed and I needed to have it replaced. I submitted my project through HomeAdvisor, and Mr. Rooter called me immediately after. They were able to send out a technician within 30 minutes, and the sump pump was replaced in less than 30 minutes. I am very impressed with the speed and quality of the work done on this project.

The serviceman arrived on time, he was courteous and did a great job.

My experience with Mr. Rooter was just okay. The work they did was very good and the finished installing a new drainage and 25ft of pipe the same day, but it's the other things that happened that made me feel like I couldn't give 5 stars. For example, the first technician came out and gave me a quote of $2200 and start date on Wednesday. Tuesday morning I get a call that the plumbers are on route and will be at me house in 30-40 mins. Then this group of plumbers tell me the first guy made a mistake in his estimate and that the job would cost me $2650 to which I said okay. Then the lead plumber told me his guys would clean up the broken up concrete after the left and they didn't.