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At Your Service Heating & Cooling

Heating and Air Conditioning, Water Heaters, Plumbing

About us

At Your Service (AYS) Heating and Cooling is a local, family-owned business serving Baltimore since 2013. Our specialty is finding the right heating and cooling system for your home and budget. Our goal is to make you more comfortable in your home. We strive to maintain the highest standards while exceeding client’s expectations at all levels.

Business highlights

12 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Heat pump, oil, boiler, ductless split, zoning high velocity & air conditioning systems, water heaters, radiant heat, duct work modification and fabrication, all indoor air quality products, gas piping & appliance installation.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.648 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
2%
3
4%
2
2%
1
8%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 26-48 of 48 reviews

Terry P.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
It was a pleasure working with Kelly to coordinate the various appointments leading up the the work being done. She is friendly, informative, and responsive. Ryan and co. were timely and professional, and the estimates were fair. Ryan was flexible with his time and I found it incredibly generous of AYS to lend me a portable AC unit as a courtesy until my installation appointment. They were also very considerate in keeping my yard clean and presentable post-installation. Overall, I would highly recommend At Your Service if you need HVAC services. Was delighted with the level of professionalism I was met with.
Description of Work: Replacement of HVAC unit

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from At Your Service Heating & Cooling
Thank you for the kind review [Member Name Removed]! We enjoyed working with you!!

Dean M.
12/2017
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Fantastic from beginning to end! Excellent communication and fair price!
Description of Work: HVAC, hot water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jesse H.
11/2017
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Outstanding in all regards! Excellent company.
Description of Work: Installing new gas cooktop including running gas and electricity to the cooktop location in our kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Ralph D.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great. I have used At your service manny times before.
Description of Work: Inspected AC unit/ cleaned filter etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joseph S.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent, At Your Service was prompt and reasonable and helped to find an affordable solution to have my A/C unit replaced on the roof of my rowhome, despite a series of logistical issues due to the placement of city electrical wires and trees nearby. I would absolutely recommend At Your Service for your downtown Baltimore A/C installation.
Description of Work: New A/C Unit installed on roof of rowhome.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Shelly B.
09/2017
5.0
plumbing, water heater repair
  + 0 more
The team arrived on time and got straight to work on replacing the water heater. They finished the job in a timely manner, and cleaned up after themselves.
Description of Work: Install new water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,030

Alicia M.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Ryan and Kelly were an absolute breath of literally fresh air to work with. Ryan came was able to make it to our house within 24 hours, to assess the problem. He provided many insightful recommendations to prevent the same problem from happening again, and most importantly repaired our AC within 24 hours. I highly recommend "At Your Service Heating & Cooling"!
Description of Work: Our A/C (which is an older model) decided to shut down on one of the hottest days of this summer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kim W.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
We scheduled an appointment & they arrived at the schedule time. We had 2 people Tyler & Joe and they were very polite and professional. They explained how everything worked before they left. They were very carefull when going in & out of my house because we have 2 dogs. I will recommend them to other people
Description of Work: They did a spring maintenance & They put in a damper system in

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,830

Vernon P.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
AYS did an excellent job. Very co-operative and knowledgeable.
Description of Work: Installed new heat pump with propane back-up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Yuan C.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
it works well so far.
Description of Work: replaced my old boiler on 3/13

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,552

Corey B.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
Out furnace was cycling between showing on/off. Ruan came out & quickly fielded out the issue- Fairly sensor. When he turned the system on the diaeresis our hent exchanger was cracked. He took the time to explain everything & our options for replacing our 22 ys. furnace. His team drove to UA to Ger the furnace & installed in two days later. His crew was super polite & arrived on time. And have used them 2 x now.
Description of Work: Replacement up furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Katherine S.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
From start to finish, out experience with AYS was undeniably the best we've had with any service provider. The initial call was easy and effective; their response was timely and affordable. When Ryan inspected our unit he could've easily charged us for a number of things, but did not. In fact, he explained what to look for and how to fix it should this happen again. It is quite clear they're focus is providing quality service and establishing long-term clientele. We highly recommend AYS and wouldn't consider using any other HVAC provider.
Description of Work: Saturday morning our family woke up to a frigid house (49 degrees). We immediately thought there was no chance we could get someone out to fix it without a ridiculous charge. Our neighbors revered us to AYS. We called AYS that morning around 8 am. Initially, they attempted to help us troubleshoot, but realized it would require a visit. They were upfront about the $89 service fee and potential costs depending on the issue. Less than 2 hours later Ryan Malvaso arrived at our home and immediately diagnosed the issue. Our float switch was off. Ryan corrected the problem and our heat was back up and running immediately.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

George A.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
They did an excellent job. I didn't price it out, but I was happy with the price. I would use them again. They were helpful.,communicative, they did an excellent job. I've shown other professionals the work they did and other professionals have been impressed.
Description of Work: Replaced our boiler with a tankless water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ernest B.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
On time, reasonably, priced neat, cleaned up, friendly, highly recommend to others.
Description of Work: Install water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOANN S.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very smooth. The company was prompt, professional and respectful of my property. Exceeded my expectations! Would definitely higher again.
Description of Work: Replacement of water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jill P.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well. Pleased with their work.
Description of Work: Brand new HVAC system installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Holly W.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
We signed up for a service plan in the summer of 2016. We had our summer and winter maintenance performed. They were efficient and tidy. They arrived at the time they said they would. Our furnace stopped working and we called at 7pm. They arrived and completed the repair before 9 pm. We didn't have to pay an after hours call and got a discount on the service because of our service plan. Everyone we have dealt with, from office staff to field technicians, have been extremely professional. I would recommend them without hesitation.
Description of Work: Furnance repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark R.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
At Your Service has done two jobs for me. First was adding an air handler exchange on an existing unit. Several other companies wouldn't do it but AYS got it done. Just recently, AYS installed a new boiler and hot water combo system.Service provided by Ryan, Tyler and Joe is top notch! Without reservation, I would HIGHLY recommend AYS for any HVAC needs.
Description of Work: Installed new boiler and hot water combo system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andy S.
12/2016
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Once again, At Your Service provided excellent and quality service for a reasonable price. They ARE our go to folks for HVAC and plumbing. A+ as usual!
Description of Work: Replaced leaking and difficult faucet nob with a lever handle.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andy S.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
Highly recommend At Your Service. They are prompt, courteous and professional and their fees are very reasonable. "A" rating all the way!
Description of Work: Annual HVAC maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom W.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
The entire process was seamless. At Your Service Heating and Cooling provided excellent customer service. They were very informative and left me with zero questions. They explained the system in extreme detail and gave several options for dampers. The work was scheduled immediately and the entire install took one day. The technician/installer was very professional and respectful. He was proficient with his work, left the workplace the way he found it with no mess, and gave a thorough explanation of the system before leaving. At Your Service Heating and Cooling followed up the next day to ensure we were satisfied with the work completed, which we couldn't be happier with. Highly recommended. A+ service.
Description of Work: Installation of an automatic damper system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeffrey S.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
The owner delivered what he promised in two days from signing the contract I had a new energy efficient Trane unit installed in our home . I have to say the contractor and his crew done a fantastic job. Very neat and respected our home. I would highly recommend this company to anyone of my friends and family..
Description of Work: I called At Your Service number 8 Pm on a Sunday night looking for help after I called BGE Home which I had a service contract with for thirteen years, they said that they could schedule me for late that Monday afternoon just like always it seemed we were last, after all those years paying $25.95 for a contract . it didn't seem to matter. At your Service heating and cooling had a technician at my house the next morning at 9AM. it was diagnosed that the capacitor had went bad. The repair was made and the Tech had noted I was on borrowed time. Sure enough the system was failing. I called the Business line made the appointment and the owner was there the next day to discuss my options. we had decided to replace the system with a Energy efficient Trane unit. the contractor also offers financing and is aware of all energy star rebates.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,300

Beverly M.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
It went good, they did a great job. The guys were polite.
Description of Work: The provider installed an air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500
    • 1
    • 2(current)

Contact information

6801 EASTERN AVE, Baltimore, MD 21224

http://www.aysheatandcool.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters,
Plumbing

FAQ

At Your Service Heating & Cooling is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

At Your Service Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, At Your Service Heating & Cooling offers free project estimates.
No, At Your Service Heating & Cooling does not offer eco-friendly accreditations.
Yes, At Your Service Heating & Cooling offers a 10% senior discount.
Yes, At Your Service Heating & Cooling offers emergency services.
Yes, At Your Service Heating & Cooling offers warranties.
At Your Service Heating & Cooling offers the following services: Heat pump, oil, boiler, ductless split, zoning high velocity & air conditioning systems, water heaters, radiant heat, duct work modification and fabrication, all indoor air quality products, gas piping & appliance installation.

Contact information

6801 EASTERN AVE, Baltimore, MD 21224

http://www.aysheatandcool.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day