AJ Michaels

Our air conditioner broke in the last day or so and we called this company after receiving some good reviews from neighbors. We called this morning and spoke to an extremely friendly woman who said she would have someone come out today. Very soon after, someone called and said they were in the area and could be right over. He was very friendly and professional, had the problem figured out in no time (broken capacitor) and was had the parts available to fix on the spot. Between calling to set up an appointment, a service-man over to our house, and the problem fixed....we had our air up and running again in under 2 hours! INCREDIBLE! We were so impressed and happy with their service. Would gladly use them again and recommend them highly!

They clean up their messes, they're nice, efficient and they come on time. They come when they said they're gonna come. They're a little bit more expensive.

They fixed the problem without charge. Stood behind their work and I would call upon them again without any hesitation. They have repaired other problems in our home as well, they installed a new furnace/air conditioning unit and when we need service, we call and they respond promptly! We are totally satisfied with their friendly service, can unequivocally announce that they stand behind their work 100 percent and we recommend them highly to anyone who needs any product or service they can provide!

The service was excellent. The two technicians - Dan (I think that's his name) and Kyle were obviously experienced, They were fast, focused and friendly. They didn't waste time but stayed focused on getting the job done. They were as neat as possible and cleaned up before leaving. They explained everything I needed to know and (this is really important to me) allowed me to perform the tasks of removing the filter and programing the thermostat rather then just doing it and leaving me to figure it out. Dan checked the leak in the bathroom, did some very minor adjustment and asked that we wait an hour to see if the leak started again. He then went back to working on the heat pump installation. His adjustment stopped the leak. A trouble shooter came to the house to determine if anything more needed to be done with the leak. A vice president of A. J. Michaels also came to check the work. While the salesman prepared me that the work might take a and quot;longand quot; day or into the next day, these guys finished by 4:00 and were out by 4:30. All in all, an overall great experience. The only reason I rated and quot;PRICEand quot; at a and quot;Band quot; is that I have nothing to compare it to - but the service made the price worthwhile regardless of any comparisons.

The sump pump died two weeks later and I learned how to replace it myself given that the quote provided for a replacement was extremely high. I also simplified the entire system and set up so that future replacements can be made with ease. While I was impressed with the professionalism and response of AJ Michaels, I'm not sure I truly received the thorough service that was needed in identifying the crux of the problem. I would consider using AJ Michaels again, but will do some cost and quality comparison before doing so.

During the holiday season, the absolute worst time, our steam boiler broke. Our home was built in 1930 and the system is very old but well designed and we wanted to replace what needed replacing but retain the integrity of the original system if possible. AJ Michaels' rep, Don, was very professional and willing to explain everything in detail. This was a pricey repair so we needed to think long and hard before making our decision. All during the process, Don checked in regularly to see we had questions or concerns. He offered to bring space heaters over. That was a nice touch. The guys got started as soon as possible, New Years Eve day. It took a whole day and a team of guys just to break down and remove the behemoth old steam boiler. Then a smaller team of guys installed the new boiler on 1/2/13 and 1/3/13. It was painstaking work getting the boiler in and then making all the connections to the steam pipes going in and out. The guy who did the piping work did a masterful job. It's like a sculptural work of art. Plus it works. We have heat again. Hallelujah! So far, we are really pleased. There were a few little things to take care of post installation and AJ Michaels has been very responsive.

They did an excellent job on a large project since I was switching over from oil. I have not had any issues at all!

Everyone was fantastic(salesman, installers, technicians). I would absolutely use this company again. I obtained 3 estimates and they, for the price, were the best value. There were some calibration issues following the install and the company responded immediately and worked until everything worked correctly.

It did take them a while to respond, but the gentleman they sent was very professional and knowledgeable. Because of my interaction with him, I will be using the company for the job.

Called them. They took my number and said they would call back. Never heard from them again!

We had a very positive experience with AJ Michaels. We needed to replace both our AC and furnace and obtained three estimates. A friend had recommended AJ Michaels but we were a little scared off by the reviews on Angie's List. We were pleasantly surprised by our experience. Greg was our sale representative. He arrived early and was incredibly thorough in his assessment of our needs. He explained everything clearly, and was very friendly. The estimate arrived the next day and was lower than the other estimates. A family member in HVAC reviewed the estimate and was enthusiastic that we getting a good deal. It was easy to schedule the work for the next week. Ed and a helper completed the work. They arrived on time and worked tirelessly to get as much done as possible, leaving at 7 pm that night. Ed was committed to ensuring that our AC was operational that night with the rising temperatures. Ed was very professional. He also explained everything clearly and was very thorough. Greg came by the day of work and checked in, and answered questions. Ed came back the next day to complete some additional work. He was again very friendly and asked for our input. He ensured that we understood how our equipment worked and answered all questions before leaving. We had a very positive experience. I would definitely recommend this company

From estimate to installation, AJ Michaels was very professional. They showed up when they said they would, called to warn me someone was on their way, completed work in the time frame promised, cleaned up after themselves. There was some debris in one of the lines the day after installation causing one of the toilets to hiss. I called in the morning and they came right back out and cleared the line...no charge. :) Yesterday I received a thank you note in the mail from them with a $10 grocery store gift card attached! I have been using them for years and will continue to do so in the future! A forever customer!

If you like dealing with a total hassle, cleaning up after your contractors, and having to figure out whats a real problem and whats an 'upsell,' then AJ Micheal's is the company for you. I had them service the boiler in the summer before heat was needed. They did a full boiler servicing and replaced an old pipe. They left pieces of the old pipe and all kinds of bits and pieces from their work all over the boiler room. They also drained the boiler out of the front window and stained the sidewalk with black gunk. In the fall, when the boiler was first needed for heat, the boiler would run for about an hour and then turn off and not come back on. I called Aj Micheals and they had a guy come out and check on the problem. He told me that it most likely was a bad roll-out switch that needed to be replaced. However, a roll-out switch is supposed to trip when it gets too hot, which it did, each and every time after the switch was reset. I asked them how the switch could be bad if its working exactly how its supposed to be working and they had no answer for me. They said they would send someone else out to take a look at the issue. So a different guy came out and he then told me that my chimney flue was blocked and not drafting properly. This was in complete contradiction to what the last guy they had come out told me, who said the draft was more than enough. This 2nd guy advised I have the chimney people come back and take a look, even though I just had a completely new chimney lining done earlier that summer, and the last AJ Micheals guy said the draft was fine. So I call my chimney guy who graciously came back out to take a look. He found nothing wrong with his job and even showed me the standards for BTUs, chimney lining size, and chimney height, etc. and his work was well within those standards. So I call AJ Micheals again and ask that they come out a third time to take a look and figure this out. They are still pushing hard to sell me a new roll-out switch even though they admit that it works as its supposed to. So the 3rd time they come out, again its a completely different guy. After about an hour examining the boiler, he realizes that the metal heat guard that goes between the roll-out switch and flames is laying against the wall, most likely mistakenly not put back in to place when the boiler was originally serviced months before. After this heat guard is put back, the roll-out switch ceases to trip, and the boilier works fine. If it wasn't for my own research and persistence they would probably be still working on my boiler. Even though a faulty roll-out switch wasn't the logical solution, they still pushed for it. Most likely because it would be easier to just keep trying different easy fixes and charging me ridiculous fees, instead of sitting down and using the brain to figure out the true cause of the problem. The 3rd guy that came out was very friendly and did solve the problem, thankfully. But in my experience, its best to go with a smaller plumbing company that is owner operated and has the same guys on the job so they have a working knowledge of the problem and don't have to reinvent the wheel every time they come out. Lastly, since the job got sidetracked with the whole roll-out switch debacle, they never cleaned my sidewalk or the boiler room they dirtied. And a smaller water pipe in another room that they were supposed to fix was never fixed, even after 3 different attempts. After the 3rd time they said we would need to replace more pipes, etc...I just cut my losses and got another plumber to do this small fix who did it right and without all the upsell that AJ Micheals recommended. Buyer beware...

I recieved an estimate from the company in writing for the above services. When the company came to do the work they left the work only partially completed yet submitted the bill to my credit card company for completion of payment. I could not get a plumber to come out to the work site (my house) to finish the project and had to resort to calling my credit card company and putting a stop to payment. It was only then that I recieved a call back and someone to finish the project. The new sump pumps were very loud and when I asked if another pump (a quieter one) could be placed instead I was told they would look into it and call me back. No one ever did. No one explained how the sump pumps work and they are confusing. There was no paperwork left or instructions. There was a hole left around the drainage area and I have radon in the area. The area needs to be completely sealed and was not. When I called them back it took FIVE calls to get a response. When the plumber came out again he had no idea how to fix the problem. I am still waiting.

Called when furnace shut down by BGE. Glenn made appointment. and arrived on timely basis to review what was needed. Proposal arrived quickly and A.J. Michaels was the company I was most interested in utilizing because of it's reputation in my neighborhood, great first visit and competitive proposal. Telephoned with questions and unable to speak with Glenn directly. Needed to give information to "Misty or Missy" ( may still not be absolutely correct name). Received return phone call from Glenn who left message on my answering machine indicating puzzlement at my questions, answered questions about B-Vent flue piping I didn't even ask and told me "it was my house and I could do whatever I wanted" indicating I was asking for something that would not benefit me. Very strange response to my questions and the end of my interest in A. J. Michels doing the work. Believe this was a miscommunication of my questions down the line but definitely had me look elsewhere.

Everything has been just fine. They are really great people. I have been using this company for years. I would recommend this company to anyone.

They are my favorite plumbers. They did an unbelievable job. I spent $4700 on that work. They are professional and prompt. I love them. I can call them and they will be here if it is an emergency. They have any service I can think of.

Their plumbing adhesive got all over the sink and I cannot find anything that removes it. They sent out a whole crew, so I could not keep my eye on them. They replaced the exterior water line that I discovered had just been replaced the year before. They should have realized as soon as they started to dig the existing pipe was new, but the did it and billed me anyway. I called twice to discuss and complain, no one ever called me back.

They offer a service contract and they work on the most up to date equipment. They provide good service.

I wasn't happy with them. Their price was comparable to what everybody else charged. My mother was here because I was out of town and what bothered me was that they told my mom they wouldn't guarantee what they were doing. They did reasonable work. Their punctuality was fine when I did make appointments. They say that they have emergency 24-hour service for people that have contracts with them for their heating. We had a contract and we had called when our heat was out and they said they couldn’t be here for two or three days. That is when I started looking for a different company and got someone to come out the same day and we were not even customers.

They explained the work needed, gave me an estimate and once I contracted them, they arrived promptly.

On time, very professional, excellent service.

Late for first appointment, did not call. Supposed to be there 8-12; I called them at 1:30 and they said they would be there within the hour, arrived at 3....too late to do a three/four hour job. Scheduled for today. Job took two hours but I had agreed to a price (they price it by the job not labor and parts) so still had to pay the entire price.

I have used them in the past and I will not use them again. They replaced the boiler in the furnace several times failing to address the basic problem so I hired 2 guys who are specialists in hot air and steam systems. They diagnosed the problem and resolved it and any future business I do will be with them and not with AJ Michaels Co. They were fun, courteous and involved my husband in what was going on. I was generally very satisfied. I've had 3 or 4 furnaces replaced in the space of 10 years and that expense I tribute to AJ Michaels Co and I would want any of my friends against using people who are either inexperienced that they cannot tell what the real trouble is or just particularly happy to make a lot of money on people who don't know what's going on. I actually have two furnaces because we pulled the back of the house some years ago and so with electric heaters sitting in the principle rooms and heat from the other furnace we managed not to freeze the duct, but it was months. At first they refused to do anything about it other than just charge us for service for replacing yet another boiler. My husband pays the bills and I would say that it was fairly expensive that they did so much more than just replace the boiler. It turned out that instead of filling with fresh water a couple of times a season, it was filling a couple of times a week and that corroded the boiler so that it cracked and part of the reason was because we had leaking radiators which we either were not aware of in some cases or had turned off, but were still leaking so we had to have work done on all the radiators and re bounce the system. It was a big deal, but hopefully it will be 20 or 30 years before anyone has to replace the boiler again. They came when I called originally, but in terms of responsiveness to the problem … They were punctual. Their behavior was perfectly nice. I would never ever use them again in the future.

Their professionalism stands out. In the past our whole family has used AJ Michaels. They get the job done and they are very high qualified. They do the job right the first time. They are fairly priced. They have been in business for about 30 years. They respond quickly and we don't have to call them back when they do the job; it's done. I would absolutely use them again but I rarely need their service because they do the job right the first time.