Abbey Fence & Deck

Had a estimate given for fence installation .

From start to finish my experience with Abbey Deck & Fence was superb. Salesman Chris was personable, patient, professional and very accommodating. Price was competitive and after seeing the craftsmanship it was well worth it. I will recommend Abbey Fence & Deck to all who are searching for quality fencing.

Never showed for estimate , not a reliable company

I don't understand why, but David Novac from Abbey Fence & Deck came out to my property on June 19,2020 to look it over in order to give an estimate of cost. Upon leaving he stated "I'll get back to you". When he failed to do so I called the number given to me printed on his business card. Same response "I'll get back to you. After the third try I gave up. Its August 5th 2020 , still no call back and NO reason WHY???? BEWILDERED

I requested to have an existing fence (that they had previously installed) moved & reinstalled to expand the yard. First, they are terrible at giving you much notice of when they are coming as I would have made arrangements to be home to supervise if I could have. After the install, I noticed issues & contacted them immediately. They left a deep fence post hole open in my yard and there were large gaps between the wire mesh of the fence & the ground, making it very insecure (the existing fence is secure to the ground). In addition there are several nails just sticking out that are not even holding anything in. I have called & emailed several times, only to be either ignored or given the run-around & excuses and no one has actually fixed the issues. It took them a week and a half to even send a service tech who did not fix the wire mesh issue, which was my main concern. (I had already filled the fence post hole, as apparently they were just going to have me leave that open for someone to injure themselves in during that time.) For a company that claims they are about customer satisfaction, they clearly are about just taking your money even though the job is not finished completely or properly. Horrible customer service from Abbey Fence. Take your business elsewhere.

Very poorly, I had to call the supervisor to have a variety of items corrected and work repeated several times. A 2-1/2 ft section of fence was not installed, reportedly because someone measured incorrectly; only one of approx. 20 fence post-tops were secured - the others easily fell off; the front gate had an inexplicable leaf extension preventing the gate from opening completely; one fence post was inexplicably several inches taller than all of the others - and no one from Abbey seemed to notice; one side of the rear walk-through gate latch was sharply, unevenly severed, posing a cutting risk to hands; none of the old fence posts bases were removed from the ground - they were just cut. One of the former posts at the entrance to my rear parking pad was sharply, unevenly severed and would have punctured my tire had I not noticed it and requested it's removal; the metal receptacle for the parking pad drop rod was elevated approx. 3 inches above the ground in the middle of my parking pad and would also have punctured my tires had I not noticed it and requested that it be made level with the ground; and the rear parking pad swing gates were repeatedly installed unevenly, greatly elevated on one side then, upon my request for leveling, the wrong side was adjusted, then upon "correction," the intended side was so severely over-adjusted, the resulting appearance would have qualified for a spot on Saturday Night Live. This attempted "correction" remains ongoing, 6 adjustments and counting, including 2 erroneous adjustments to a gate leaf that was just fine - until it was erroneously adjusted by the crew instead of them adjusting the uneven side of the gate. I've tried to withhold judgment, thinking the plethora of issues would eventually be resolved. Now, several weeks after installation, having called the supervisor repeatedly (I've always received a return call or text - and he has always sent the crew back out each time I've called), I wonder if I will ever have a functional enclosure to my yard. This experience has been like a bad dream that doesn't end.

The staff were very professional and helpful. The team who came and put up the fence moved so fast. The fence was put up in hours.

Abby came in at about 50% of the cost of the other two estimates. Other companies said it was a 4 or 5 day job. Abby sent four guys who completed the work in one day. Workers were professional and spritely about their work. I was really impressed by the estimator and the crew! This fence work was completed in the heart of winter with no complaints. Tip top all around.

This was the worst company I have ever worked with. I asked them to set my posts on one side at 8’ on center (which is very standard for fences) and install a chain link fence on the other side. There was not a single post that was 8’ center to center. Not even close! They set over 35 posts and didn’t even accidentally get one right. I had spacing as small as 6’2” and as large as 8’5” and everything in between. This isn’t including the corners where you would end up with a less than 8’ run. This cost me an extra 800$ in lumber and about two entire days more work with two people to individually measure, mark, and cut each board one at a time because the spacing from post to post was all over the place. They left trash in my yard. They threw pipe cutoffs in the bushes. They spray painted part of my garage. All the gates where out of plum and some didn’t even close properly. Some of the chain link wasn’t even attached in places. I spoke with a few people at the company and finally talked with the VP I asked him to come to my property to see the type of work his employees are doing but he refused and the best I could get was a $1,000 refund for a job that was over $6,000. He told me any more than that and it’s not worth it for his company, and they could come take everything back out. I had a wedding on my property in a few weeks and didn’t have an option to have them fix it nor did I want people who do that kind of work anywhere near my property ever again. So my recommendation is to never use Abbey Fence and tell everyone you know to do the same.

Excellent job with dedicated workers. Very difficult project. Tight area in which to erect fence. With help of Dave the supervisor the fence turned out better that anticipated.

Sales man appeared to be personable and professional. However, their proposal was based on a substantially smaller square footage than the existing deck. When I emailed the salesman this info, I didn't hear back, so I went with another firm. Was it a lowball attempt with a delayed kicker? I don"t know.

The actual installation of my fence went great. The guys were professional courteous and demonstrated pride in their work. The sales person/estimator not so much. Prior to the installation my phone calls and inquiries to him for the most part went unanswered. I actually felt like I was getting the round around. I was told that I needed a permit to install the fence when I did not. If you're replacing an existing structure of the same dimension in the same location on your property no permit is needed in Harford County. I was told that BGE had been called to mark the gas and water lines on my property and as soon as the lines were identified they would schedule the installation. I called BGE to verify and was told that no request had been made to mark the lines on my property. After I signed the contract and put down the required deposit it took just over 5 weeks for the work to begin. Albeit the time frame I was given was 3 to 5 weeks I can't help but think how much time was wasted with waiting for a permit that was not needed and the non existing request to BGE. How a fencing company cannot be aware of when you need a permit and when you don't is perplexing to say the least. My unreturned phone calls and voicemails had me wondering if I had picked the wrong company. The saving grace was the install team. If you don't mind getting the run around and having to verify everything the company says then call Abbey. The finished product is outstanding and as stated the install guys made up for unprofessional way the sales department conducted themselves.

It went wonderfully. The fence is perfect and looks better than I could have imagined. The price was comparable to other estimates. I am amazed at how quickly it was done. It took them less than 2 days. The technicians were pleasant and effecient. The salesman Jason was outstanding and the fence was installed three weeks earlier than I anticipated. They truly lived up to their reputation. I have attached before and after photos of my yard. Since we belong to a HOA, we had certain parameters that need to be met. They took care of the permit as well as meeting the HOA requirement. Top notch all the way. Thank you Abbey Fence

I love my new deck! My old one was too small and now I have plenty of room. Dave A. was extremely helpful with the design and provided the details I needed for my HOA approval. The team who removed my old deck and constructed the new one were respectful, hard working and even stayed late to beat the rain. Thank you Abbey!

The estimate of work to be performed was exactly as quoted within the properly scheduled time frame from startup to completion. Special thanks to Dave who helped with the suggested design layout and to Scott and crew for work performed.

They did a very good job and I am very satisfied with the work they did and how well they cleaned up after the job.

Went well and we are pleased with the results

When I called to alert Abbey to issues, with the fence your company installed, it took weeks to send someone out. After you informed me you would only replace 3 of the 7 rotted posts, and “fix” a couple, AT MY COST, you did not return any of my honest but respectful calls to discuss the situation. When I phoned to ask why this wasn’t covered under your stated warranty, you did NOT return my call. When I called to ask how you intended to fix a post that was totally rotted, with nothing in the ground to fix, you did NOT return my call. When I asked if you could send a supervisor out to review the fence and situation with me, you did NOT return my call. When I filed a complaint with the Better Business Bureau you did NOT respond. A fence under 5 years of age, should not have the majority of fence posts entirely rotting away unless it was improperly installed with poor workmanship and substandard materials. A respectful company would return calls. A reputable company would stand by their warranty. A trustworthy company would not lie.

They were pretty professional. They were a little more expensive than the others.

Had a wood privacy fence installed. Estimator was very helpful. Abbey installed a week early than promised. Crew did a great job. Cleaned up after job was completed. Fence is beautiful ! All in all an easy experience. Would recommend them.

Well. Installation was fast and well-executed. Price point was slightly higher than some competitors, but I found them to be a bit more professional/polished. Once the contract was signed, I did have to follow with a phone call to the office to see about a start date. If I remember correctly, they were simply waiting on the delivery of materials, but it would have been nice if they had reached out on their end. Regardless, this is a minor criticism and we are very pleased with the fence. Would hire again.

The sales staff was amazing, they took all of my interests and likes and helped me design a deck that is perfect and just what i wanted, The installation guys were so friendly and respectful and really treated my home like it was their own!! Great Job Abbey Fence!!!!

Everything went well. Sales rep was nice, the installers were nice and on time.

It did not go well- after I inspected their work I noticed many of the boards were missing some of the nails. Some boards were not overlapped properly due to incorrect spacing. Some issues with horizontal 2x4s being too short. After complaining Abbey inspected and made repairs. Later issues with fence leaning and sagging were difficult for me to resolve with them to the extent that I ended up fixing it my self which required digging around the posts and installing concrete to straighten the leanng posts. I would not recommend this company.

Their staff is very courteous and the work was done promptly. I was happy to discover the post would be replaced free of charge. Talk about great customer service!