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35 years of trusted experience
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5%
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Reviews
4.481 Reviews
Showing 26-50 of 81 reviews
Lewis M.
11/2013
drain cleaning, plumbing, sewer cleaning
+ 1 moreShipley plumbing checked and video taped a sewer line for me. The video showed a small area of concern. They gave me their professional opinion and did not try to sell me something I did not need.
Description of Work: I used SHIPLEY PLUMBING HEATING AND AIR.
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Yes, I recommend this pro
$300
joseph M.
09/2013
heating & air conditioning/hvac
+ -1 moreI used them and they're great. They replaced an electrical piece on it. They are a good company and their price is fair.
Description of Work: Shipley Plumbing Heating & Air diagnosed the issue and replaced the circuit board.
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Yes, I recommend this pro
$500
Roxanne N.
06/2013
plumbing
+ -1 moreThey are always on time, and stick to the schedule. They do good work, and wear shoe covers.
Description of Work: Plumbing
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Yes, I recommend this pro
$186
Mahtab M.
06/2013
plumbing, water heater repair
+ 0 moreIt is clear these people have only one interest - to gouge the customer for as much money as possible. The fact that they refuse to provide any idea on the phone as to a cost range (+/- $1000 I said) for a water heater replacement is ridiculous. Totally rude and unhelpful receptionist. Sometimes you get a very good sense of what a company is all about.
Description of Work: Water heater replacement.
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Stuart F.
03/2013
plumbing
+ -1 moreWe have a monthly plan. When you call them you do not have to pay a travel charge and this includes an annual inspection. They are pretty good in their inspection. I think the prices are pretty high. Would not use because the prices are too high.
Description of Work: They inspected the plumbing in our house.
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$19
Daniel S.
12/2012
plumbing
+ -1 moreI was impressed and felt the technician was very thorough. As I said earlier they are very expensive and I am sure they do great work.
Description of Work: Shipley Plumbing Heating & Air performed a thorough plumbing inspection of my house and made preventative maintenace recommendations. My hot water heater was also flushed. I would use them except their prices are very high.
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$49
Lisa S.
12/2012
plumbing
+ -1 moreThey checked everything and there was not much wrong but the prices they gave me to fix were very high. I ended up having the toliet fixed with another company for much less.
Description of Work: It was a special that was advertise on Angie's List. I can't remember the exact price but for X dollars, they came and would inspect all the plumbing in the house to see if anythng needed to be fixed.
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$90
Dennis E.
12/2012
plumbing
+ -1 moreGreat but, again, this was only an inspection.
Description of Work: Shipley came out under a Bid Deal special to inspect our plumbing system. They were very attentive and detail oriented. They tagged our water lines so they can be identified in the case of an emergency. They offered useful advice. I have not used them for any service since, but I expect I would call them.
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Yes, I recommend this pro
$89
Veronica D.
12/2012
plumbing
+ -1 moreI am a disabled veteran who is confined to a wheelchair. Shipley's Plumber tried to get me to spend as much money as possible when he came to my home. He worked on my wallet a l lot more than he worked on my plumbing. He came in and did a plumbing inspection. While he was here, I asked him to unclog my bathroom toilet. He looked at it and said that I needed to buy a new toilet, because my toilet just wasn't working anymore. He also said that I needed to have my toilet handle and the flap inside the tank replaced. I knew that he was lying because I had recently installed a new toilet handle and flap to stop the toilet from running constantly. He then quoted me an outrageous price to replace the toilet. I asked him to just snake the toilet to unclog it. He behaved as if snaking it wasn't going to work, but did it anyway. That did the trick and I have not had problems with the toilet since. He was ready to take an exhorbinant amount of money from me to replace a toilet that only needed to be snaked. The day after he left, my sink downstairs stopped up and my dishwasher started leaking a large amount of water. I called Shipley back and told them what was happening and questioned why the plumber had not noticed this issue when he came yesterday for the plumbing inspection. I received no response, but was told that they would send out a plumber again. The next day, the same plumber showed up and went downstairs. He claimed that my garbage disposal had ceased and that I needed another one in order to get the water drained out of the sink. He also said that the dishwasher was filled with water and he didn't know why and that I needed to get a wetvac to get the water out. I had to practically beg him to check the water lines to the dishwasher and the sink and explain to me why the water was backing up in the sink and the dishwasher. He gave me a really hard time and kept insisting that the problem was my garbage disposal and it had to be replaced at a cost of $500. I finally relented and asked him if he would just kindly get the water out of the dishwasher and disconnect for me. He agreed. When he was done, he gave me the bill and in addition to the $500 for the garbage disposal, he charged me another $200 for disconnecting the dishwasher!!!!! Do not use Shipley. The work they do is suspect and they are only after getting as much money as they can out of you and they are overpriced.
Description of Work: Plumbing Inspection; Clear Clogged Toilet; Unhooked Dishwasher: Replace Garbage Disposal.
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$825
Kathy and Don H.
11/2012
plumbing
+ -1 moreIt was not a good experience.
Description of Work: I've used Shipley Plumbing for years. The service providers were usually the same people. We came to know and trust them. One in particular knew his trade and stood out. but all attempted to provide service and were honest with us. the last person who came to my house was completely different. he acted as though he was doing me a favor, and he had a very high opinion of himself. Last week I called for service to correct a strange noise in the garbage disposal. The rep on the phone seemed to be working on a commission basis.....the window for "normal rates" was very small while everything else fell into a higher hourly fee. We finally agreed to an appointment this morning. He offered me a 10 am appointment and I took it. He didn't offer me a window, but he offered me a 10 am appointment. by 1045 no one had called nor had anyone come to the house. When I called Shipley to cancel my relationship agreement with them, I encountered several people who told me I was wrong. They do not offer specific times for appointments but they offer a window. Finally one gentleman told me point blank it wasn't true--they couldn't have told me 10 am. That was the final straw. These folks lost sight of what a customer is some time ago. They've become too big and along with it they've developed arrogance. I don't intend to use them in the future. And I've alerted all my neighbors who relied on me for my plumbing recommendation that I'm not using them anymore.
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Sharvita H.
11/2012
heating & air conditioning/hvac
+ -1 moreTHE ABSOLUTE WORST!!!!!!!!!! Awful!!! I purchased a "Big Deal" promotion through Angie's List. When I called to redeem, The owner, Ron answered the phone. This is a small short staffed company. He was very harsh, rough and rude with me. He was very harsh stating "what deal??" "I have no deal with them" "I haven't done business with a big deal in over a year". He refused to honor my purchase of $65 for a heating inspection with a 25 point check, AS HIS COMPANY ADVERTISED ON THIS WEBSITE!!! Unbelievable!!! Then he hung up! After being on hold with Angie's List for 20 minutes, I finally got my refund. Now I have to wait 3 days for my money to appear back in my account. Was not worth the headache, the trouble, being upset, and now my money is tied up, money that can be used with a much more reputable and customer service oriented company. I SHOULD'VE HEADED THE BAD REVIEWS!!! Don't make the same mistake! Do: Do your research Don't: Use this company. EVER!!
Description of Work: NoNe
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$65
Philip H.
09/2012
plumbing
+ -1 moreThey found items that will need attention in the future: for example the Peatrap on the kitchen sink is not secured properly.
Description of Work: THey performed a whole house plumbing inspection for $49 as part of a deal I saw on Angies List.
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Yes, I recommend this pro
$49
Mark P.
07/2012
plumbing
+ -1 moreThey were very prompt. They fixed our problem. Labor price was fine, toilet little more than we thought.
Description of Work: They replaced our toilet.
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Yes, I recommend this pro
$1,500
Rebecca C.
06/2012
drain cleaning, heating & air conditioning/hvac, plumbing
+ 1 moreSee above. I have a service contract with them and so I get priority with services and also get a slight discount, plus no extra charge for coming out.
Description of Work: Shipley came out because my air conditioning stopped working rather suddenly. They were prompt and called me to say when they were coming. They identified the problem and fixed it the same day.
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Yes, I recommend this pro
$200
Pascal E.
03/2012
heating & air conditioning/hvac, plumbing, water heater repair
+ 1 moreThe serviceman was prompt and very professional. However, I was charged $252 USD for a job that took less than 20 minutes to complete, and a part that can be purchased retail from $30-$60. ($252 did not include the $49 I prepaid for the inspection/flush). Having watched him, I'm confident that I can change this part the next time around. I was also quoted $98 USD to replace the rubber flapper in my toilet, which is not more than a $5 part and probably 15 minutes of work. Needless to say, I declined that offer. This is my first home and first experience with a plumber, so I have no baseline to gauge with; but regardless if this is "in-line" with industry prices, I find the rates outrageous and unreasonable for work that is neither complex nor laborious. I was very pleased with the work but I’m not sure that I would use them again, for this reason alone.
Description of Work: I purchased a $49 plumbing inspection and water heater flush which I considered a good deal. The inspection was very thorough and the represenative tagged all main valves w/inspection dates. He drained my water-heater which took about 20 minutes. During the draining it was suggested that I consider replacing the 9d-m3-1/2" backflow preventer which I was told should be changed every 5 years; so I did.
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Yes, I recommend this pro
$252
Anne S.
03/2012
drain cleaning, plumbing
+ 0 moreI had used Shipley Plumbing several times before the last time I used them, which was several years ago. In the early 2000s I once needed plumber right away, and someone I knew had given me their name because they had used them once. At that time Shipley assigned to me a plumber named Paul, who was very personable. He did the little bit of work that I had hired him to do well enough; however, being young and inexperienced in the ways of plumbers, I also went along with other projects he said I "needed" done. Since that time, I have realized that I didn't "need" most of what he did. In fact, about 10 years later, whenever I look at the messy tile job he did in my bathtub area and the faucet levers that don't work the way they are supposed to, and sometimes fall off, I sort of wish I had never met him. The problems are annoying but so far not worth paying to fix. Like I said, I was young and inexperienced, and I probably oozed that when he met me. Because of that, I wasn't as assertive as I definitely would be now. Fortunately, I couldn't afford the last project he said I "needed" done--it was going to be a replacement of all the pipes in my small home and cost more than $1,000 (I don't remember the exact amount--it could have been as much as $1,500). He said he was "definitely sure" that if I didn't replace the pipes my kitchen ceiling was going to fall in. About 10 years later, my pipes and my kitchen ceiling are just fine. Even though my experience with Paul was not ideal, when I needed a plumber quickly a few years ago to unclog my bathtub drain, I called Shipley. I didn't know any other plumbers, and I suspected other plumbers might be the same or worse anyway. And who knew--maybe it would be better so many years later. They sent someone else, and he looked at some sheet of what were supposed to be "standard" prices and quoted me a price of more than $300.00 just to fix a clogged bathtub drain. I think it was $320. When I balked at the price, he asked me if I remembered a plumber named Paul from their company. I guess they had me on their sucker list because of all the unnecessary expensive work I had allowed Paul to do years ago. I told him I would not agree to the price he quoted me, so he lowered it to something like $275, which was still too high but at this point I was paying for the plumber's travel time to give me an estimate and I needed that drain fixed. When I reluctantly agreed, the plumber explained that he needed to charge more because he was a master plumber--as if it should be my problem when Shipley sends a master plumber to unclog a bathtub drain. I silently noted to myself that I would never again hire Shipley to do anything. In fact, I would rather shower everyday up to my knees in water. Fortunately, now there are these great "snakes" you can get for about $10.00 that unclog perfectly.
Description of Work: Unclog bathtub drain. (Date of service is approximate.) This review also includes discussion of much earlier experiences with Shipley that probably totaled to more than $1000. See text below. I hesitated to submit a review because of the time lapse, but it occurred to me that communicating the kinds of experience I had with this company are one of the main reasons Angie's List exists. It is possible that Shipley has changed its practices since I Iast hired them, and I hope that is so.
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$275
Kenneth C.
02/2012
plumbing, water heater repair
+ 0 moreTech was on time and did a good job. I will likely use them going forward for future projects.
Description of Work: I got a BIG DEAL from Angie's List where the tech drained the hot water heater and then 'checked the plumbing' throughout the house ----- basically they helped me drain the hot water heater.
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Yes, I recommend this pro
$50
Eddie H.
02/2012
plumbing
+ -1 moreAs part of the Big Deal, Shipley's Plumbing did a very thorough check of the plumbing in the home, identified various leaks and gave estimates to existing problems. Their rates are very competitive, too, and they even offer paid membership programs so you can enjoy a % off their retail labor rates. The technician was very patient and didn't mind me asking all sorts of questions about the home.
Description of Work: I had purchased a Big Deal from them, and this is the best money I've spent in a long, long time. The professional who came to our house was prompt, courteous, and spent lots of time answering all my questions. He even made sure he didn't track in dirt by wearing shoe covers, which is a nice touch given my allergies! I am now waiting for Shipley's to come out with a Big Deal for HVAC/Air Duct cleaning!
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Yes, I recommend this pro
$49
Peter C.
10/2011
heating & air conditioning/hvac
+ -1 moreThey came promptly. They could not find the problem at first but then the senior guy came over and he found it. Within a day or two they found it and they patched it up. It has been working fine ever since. They were good. I did not think they were super cheap. They were competent. I think they were fairly service oriented. It seemed like they were a small company, family owned. I got the sense the way they talked to each other. I am pleased. In fact, I am signed on with them as a preventive maintenance contract. I would use their services again in the future.
Description of Work: I used the services of Shipley Plumbing Heating & Air. I had an air conditioning leak, the air conditioning fluid leaked out and they took care of it. The last time they came out was probably in May. I spent about $600 for the work done.
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Yes, I recommend this pro
$600
david S.
08/2011
drain cleaning, plumbing
+ 0 moreOverall, the work on the drain was a joke but the supervisor did a good job screwing a soap dispenser into the opening in the kitchen sink.
Description of Work: I participate in an annual agreement whereby Shipley comes out once a year for a maintenance check. A Kohler sink drain plug wasn't working properly and the technician repaired it with a rubber band and a paper clip. Lasted about a week. Another employee said he was a company supervisor was with him told me it would really be great if I had a soap/lotion dispenser installed in my kitchen sink, to cut down the clutter. I'm thinking $50 max so I didn't ask the price. I thought that sounded good so I told him to go ahead and screw one in, it took about 90 seconds to complete the work. Turned out the mechanical soap pump cost just over $300.00 plus installation. Kohler sells the same part on-line for around $100.00 and my eight year old could have installed it. I'm looking for another plumber, that's why I joined Angie's List.
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$650
ABBEY D.
07/2011
heating & air conditioning/hvac, plumbing, water heater repair
+ 1 moreThey’ve done a good job and they’re very fast. But my impression is that they highball their work, so I usually don’t go with everything they suggest. But they are timely and will come out in an emergency situation.
Description of Work: They have replaced a water heater for me and given me some estimates.
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Yes, I recommend this pro
Suzanne R.
04/2011
water heater repair
+ -1 morehold their feet to the fire!.....then you will be happy overall with this company!
Description of Work: Pressure release valve on old gas hot water heater blew....was spritzing water in basement....called Shipley...who came right out..rep was named Tony who was very knowledgeable and professional...after I had researched (online) the Bradford White brand in hot water heaters, decided to go with this replacement hot water heater which the rep Tony had recommended...75 gal heater is what I was replacing. On the original estimate it stated 10 yr. warranty from the manufacturer....in addition to Shipleys own warranty....I figured I couldn't go wrong... in essence... a double warranty. Hired Shipley to come and replace the unit. They showed up on time, were fast and efficient (this was in the very cold icy month of december)....I was happy until I looked at the model number on the unit and called Bradford White directly. Turns out....the 75 gal units or others for that matter....do not automatically come with a 10 year warranty from the manufacturer....it is an additional warranty that needs to be purchased by the contractor (another $199 charge in my instance on this particular model)....individuals cannot purchase this.. only the original contractractor.... so hung up the phone with the manufacturer and called immediately to Shipley and spoke w/the owner there...Ron.....who 'danced' around the issue and basically reiterrated THEIR companies warranty on the unit....which I stated... I was aware of HIS companies warranty on their work....but that the written estimate I had in my hand stated the model # of the hot water heater and right there on their estimate to me...was written 10 YEAR MANUFACTURER WARRANTY .... turns out...they did pay up the additional money to get me the proper warranty....but would not have been done had I had not researched this particular unit and called on my own to Bradford White. Then....second issue.....having moved here from another state....I was unaware that the unit then needed to be inspected by WSSC....(actually learned later about this).....so again...there I was on the phone with the owner Ron....who again 'danced' around but eventually did call WSSC to come out and do installation inspection and put their sticker on the unit.....but again... had I had not have learned about this and called WSSC to check regulations in montgomery county, md on this issue....Shipley would have let that 'slide'..................so for those reasons is why I rated the company as I did. It does appear they know what they are doing as far as installation and so forth, they have been in business for a long time, they are local (I really prefer hiring reputable local companies vs. other unknowns....as I very strongly believe in supporting our locally owned and operated companies in our community), they are not the most inexpensive...they are however, competitive on the high end side....I would caution however, when using this company...do your homework and check behind everything on your original estimate and what permits may or may not have to be pulled...and what follow up utility or other inspections need to be performed particularly in montgomery county....because they will not be doing this without you following up and being quite adamant. In my particular instance....which I stated to the owner upon my first call regarding the warranty.....I don't mind paying for what I get.... in this instance.... I paid for a heater with a 10 yr, warranty.....but that is not what I got.....(the company would have pocketed the addt'l $199 and not have applied for the additional warranty (taking it up to 10 yrs. from the manufacturer)....and ..... they would not had followed through with WSSC without me re-calling them and putting up a fight that they follow through on this.... so....if you are willing to do your own research and are knowledgeable w/permits/inspections necessary.....then feel comfortable using this company. In my instance... it turned out 'all ok' because of MY follow through.....certainly not the company....particularly when you have the OWNER of the company on the phone line with you and he is not immediately saying to the customer....whoops... our mistake...or oversight or whatever words he could have gracefully extended ..... will take care of this right away....which is all the customer wants to hear....but instead this owner 'dances' around the issue knowing all the while that his company was in the wrong (so it gives you the impression they are a little shady and will try and get away with what they can unless you ... the customer hounds them to take responsibility and be accountable to do things right....hold their feet to the fire!!.........then you will be happy overall with this company!
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Yes, I recommend this pro
$2,000
Steve P.
03/2011
heating & air conditioning/hvac, plumbing
+ 0 moreShipley did it for free because I have an admiral account with them. We were using a different company and were not happy with them so we switched to Shipley 2 years ago and they are responsive, prompt, and thorough. Other companies charge $50-$250 just to come out. Their price is competitive for what they provide.
Description of Work: Shipley did our HVAC system and we have gone to them for plumbing prices.
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Yes, I recommend this pro
MICHELE G.
08/2010
drain cleaning, heating & air conditioning/hvac, plumbing, water heater repair
+ 2 moreWhen you join Shipley's Admiral Club there's a $19.95 automatic monthly payment that you can use toward future work. The problems are that you can only use half of what is in the account at any one time, and if you drop out of the club, you forfeit what is left in your account. It's a lose-lose proposition. I'm taking the matter to the Maryland Home Improvement Commission and the Montgomery County Office of Consumer Protection.
Description of Work: Shipley does good work, but don't join their Admirals club. We have had them do a lot of work over the years, including installation of new hot water heater, unclogging toilets and sinks, new air conditioning unit and servicing of furnace. They show up on time and I can't comment on the value for the price, but the work was very good.
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$500
Margaret K.
12/2009
heating & air conditioning/hvac
+ -1 moreMy heat went out over night on a Friday night. The DC area was in the the middle of a record breaking snowstorm. By the time we woke up, it was very cold in the house. I called several places and Shipley was the only place that would come out to look at it. 2 guys came out through the snow storm. They spent about maybe an hour, hour and a half or so fixing it. They could not have been nicer.
Description of Work: The furnace stopped running. They replaced an element.
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Yes, I recommend this pro
$375
Contact information
17816 New Hampshire Ave, Ashton, MD 20861
http://www.shipleyplumbing.comService hours
Sunday:
ClosedMonday:
7:00 AM - 5:00 PMTuesday:
7:00 AM - 5:00 PMWednesday:
7:00 AM - 5:00 PMThursday:
7:00 AM - 5:00 PMFriday:
7:00 AM - 5:00 PMSaturday:
ClosedLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Heating and Air Conditioning,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Drain Pipe Installation,
Natural Gas Lines,
Wells and Pumps,
Water Filtration and Softening
FAQ
Shipley Plumbing Heating & Air is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: Closed
Shipley Plumbing Heating & Air accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Shipley Plumbing Heating & Air does not offer free project estimates.
No, Shipley Plumbing Heating & Air does not offer eco-friendly accreditations.
Yes, Shipley Plumbing Heating & Air offers a 5% senior discount.
No, Shipley Plumbing Heating & Air does not offer emergency services.
Yes, Shipley Plumbing Heating & Air offers warranties.
Shipley Plumbing Heating & Air offers the following services: Toilet repair, Water leak and pipe repair, well pumps installation, drain cleaning, drain and sewer replacement from curb to the house, water & drain, main water line replacement, sump pump installation/repair, water heater repair/replacement, faucets repair/replacement, toilet repair replacement, sink repair/replacement, kitchen, sewer lines video inspection.
Ask for details.
Contact information
17816 New Hampshire Ave, Ashton, MD 20861
http://www.shipleyplumbing.comService hours
Sunday:
ClosedMonday:
7:00 AM - 5:00 PMTuesday:
7:00 AM - 5:00 PMWednesday:
7:00 AM - 5:00 PMThursday:
7:00 AM - 5:00 PMFriday:
7:00 AM - 5:00 PMSaturday:
Closed