Connell Roofing

The service went very well & took place in a very timely manner after my request. The workers were professional, personable & hard-working. This is the second year that I've used Connell after so-so results with other roofing companies. I intend to use Connell again for my next service.

When they cleaned the gutters, they inspected the two roofs and noticed I had moss growing in some spots. It was suggested that if I had a zinc treatment applied in the early spring, this should give my a few additional years before I need to replace the roofs .Mr. Connell spoke with me, about this and looked at my house on google maps. He was able to give me a rough estimate of the cost involved in the zinc treatment and of new roofs. He was sensitive to the costs to me and this I appreciated. I will contact him for the zinc treatment. I have used Connell Roofing for gutter cleaning for quite a few years and will continue to in the future. Very reliable and responsive to his customers.

I have done business with Connell Roofing for 50 years and 3 generations of Connells. In addition, to gutter clean outs they have replaced parts of my roof and two years ago came whenever needed to scrape away the ice before it did damage to my house. I have never been anything but extremely pleased with the service.

Bill and Ben Connell are professional. Their staff were heard working and courteous. Their clean up was outstanding

Everything went as expected and the work was completed in a timely manner.

Overall the job was fine. The workers were punctual and worked very hard. There was one issue we had which necessitated our speaking with the owner of the company. We had ordered custom colored gutters but not all the parts we needed were properly ordered. Rather than telling us this, and saying that they couldn't finish the job until all the parts were in, they decided to replace the gutters with white ones and paint them to match the color we wanted. I came home and saw them painting the gutters and new that no painting should have been done since we custom ordered the color we wanted. One of the workers contacted the supervisor, and the owner of the company came to our house immediately to explain what they had done. On the one hand, they should have been honest with us and not have tried to sneak something by. On the other hand, we were glad that Mr. William Connell himself came over to explain the situation to us. We have had them put on a new roof in the past, and probably would have them do work for us again, although this issue of sneakiness leaves a bad taste in our mouths.

Everything went well. The gutters were removed, roofing done in one day, gutters were re-installed the following day. The work was done professionally and looks great. But more importantly, I felt comfortable that the advice I was getting on my roofing needs was honest and reputable. I did get a quote from another roofer, but was not comfortable with their advice and felt more like I was being handled instead of talked to honestly. Very happy that I chose Connell.

FYI - Connell is a 3 generation, 50-year old family company currently run by the 3rd generation, with William Connell, Jr. having backed off to semi-retirement. Top line - "Connell is great!" That was my take when Connell's on-site, hands-on general manager, Eric Pinto, first visited. Among other things, he had a fabulous idea that none of the other 6 bidding contractors had - i.e. to improve winter attic ventilation by adding a switch to force the summer attic cooling fan on during ice dam periods. They were also the only bidder who agreed to clean our gutters twice a year at a reasonable price. But the "Connell is great" line actually came from an employee at the Needham Dept. of Public Works, where I called for a reference check. I got the standard, "We're not supposed to recommend, etc, but then he couldn't resist saying, "Connell is great!" Our thinking, exactly. I wondered how their crew was going to handle the steep roof angles, especially on high side of the house. Then after they started my wife came in and said, "These guys are using mountain climbing gear!" I checked and saw them swinging around with their climbing lines anchored hard at the roofline. No doubt industry s.o.p, but nonetheless, impressive. While it was not the easiest of jobs, Eric originally thought they could do it in 2 days, which in itself was amazing. But they underestimated the difficulty of removing the crumbly 35 year-old shingles and had to move to the third day, with rain predicted at noon. Then early the third day, about 10 of their crew arrived, swarmed the place, with William Connell Jr. breaking from retirement, barking at the already fast-moving team to move faster. They did. We were also fortunate we thoroughly researched the shingle style and color, and that, coupled with Connell's great install, has considerably improved the looks and value of our home. Thanks for a job well done.

After my review, they did call me and and addressed/fixed issues. They gave their word they would be more responsive this year.

He is reliable and well known in the town and he has been pretty good to respond to our problem. He did his best in his area of expertise to stop the leak from occurring.

Very prompt. Initially came with 3 crew, but another 3 persons added about 2 hours later. Work took approx. 7-8 hrs. In extreme cold.

There were some communication problems. The main issue is that apparently they did not install the extra ice and water shield as that I asked for (I could not be present when they worked). Now, after 3 years, in the big snow, we have ice dams and a serious leek into the wall. I called and emailed the company, no response.

They cleaned the gutters properly and promptly and would send me invoices after the work was performed. In May 2011 before my wife's death they sent me an invoice about work previously done and my late wife paid the bill. AAfter my wife's death in October they sent me another invoice for the same work which I paid, not realizing that the invoice had already been paid. In November 2011, I contracted the gutters to be cleaned and paid the invoice promptly; In January 2012 they sent me another invoice for the November 2011 work. At this point I checked my records, realized my previous double payment and asked that the preveious double payment be credited to the latest invoice with no response. I tried calling them with no response, stopping by. I finally reached someone wherupon they apologized and agreed to apply the May overpayment to the November 2011 invoice. In November 2012, I contracted them to clean the gutters again which was done promptly and paid the invoice promptly. In January 2013 they sent me an overdue invoice for the November 2012 bill. Because this haas happened several times, I belive that while they do work promptly and at a reasonable cost, their billing practices are either sloppy at best and unethical at worst. Based on this history, I would not use them again.

The crew came in and did a great job. They got the old roofing material off and cleaned up the area neatly in one day. The rest of the job was done over two or three days, if I remember correctly. A year later when we had a bit of storm damage from Hurricane Sandy, James came back to repair it. he was very responsive, courteous and easy to work with, and he stands behind his work. I highly recommend him.

They did an excellent job. They were professional and the owner was here every morning to supervise. He then came back every night to check up as well. Towards the end of the job he walked the property with me to make sure everything was done property.

The old homeowner was failing in Alzheimer's so his elderly wife took over the home maintenance. She trusted Connell Roofing was doing what she was paying him for. But she had failing eyesight, limited mobility, and was pre-occupied caring for her husband. Their daughter lived in Europe, but moved back to the US to care for them. When she came across Connell's invoices, she called him - clearly this quoted work hadn't been done. But it was more than 6 months now since his latest and quot;service,and quot; so he told her it was too late. She ‘shoulda called months ago!’ She tried to tell him she'd been overseas, and since coming back, was pre-occupied with her parents' care - and moving them into her own home.... Connell told her: and quot;I don't give two s****!!and quot; She told him she would post a review on Angie's List..... He said: and quot; OH, I'M SO SCARED!!!.'and quot; He hung up on her. The daughter then composed a letter to him asking for some resolution. To date, there has been no response from William Connell... Parts of her letter to Wm Connell of Connell Roofing are included here: and quot;William Connell, You sent an invoice for gutter work on my parents’ home in Needham on 11/29/11. If you had performed this service on the date written on the invoice, then why at the end of February - only 3 months later - were there missing and broken downspouts? Why were the mounting straps rusted through and detached from the house? Why were the gutters completely clogged - in wintertime? My parents are elderly and failing. They didn't know what services (if any) you performed. In May, I hired a professional to begin the needed gutter repairs. Unfortunately, this was before I found your invoice (where you'd ascertained 'all gutters and pipes are secured to house...'), or I would have called you instead. This Professional confirmed the ‘neglect’ of my parents' gutters and pipes. He said it would take years of weathering and neglect for pipes to become broken; for the hardware to accumulate that much rust..... (You told me: ‘I don’t replace any hardware without charging money for it!’ Understood, but why didn’t you at least advise us that we needed new hardware in order to re-attach the pipes to the house??). I was informed this work you quoted would take less than an hour - if the gutters and pipes had been maintained every six months (which is how often you billed my parents), and this shouldn't have cost more than $150 each time. If you were checking this every 6 months, why didn’t you ever make recommendations for putting downspouts where they were missing?? To repair the broken ones?? Why didn't you advise us that the old wooden gutters were rotting?? When the Professional replaced them, he simply pulled them off with his hands - easily - because the nails had completely rusted . The only thing holding them up at that point were the remaining downspouts. The fascia was completely rotted. [See the attached photo - regularly maintained gutters / fascia don't look like this]. You asked me why did I wait until June to call you? I tried to explain that I had recently moved from overseas, and then moved again to a house which had room for my parents to move in too... that I’m a full-time caregiver to both my parents now, and I am also a mother… receipts and files were packed away in boxes for the move(s) and ‘already-paid’ invoices didn't get unpacked ‘til much later... buying and selling a house is all-consuming… I tried to tell you all of this in appeal for some human understanding from you. But you interrupted every time I spoke, and so you didn't understand. You told me you ‘don’t get paid to listen to people from Europe.’ You told me repeatedly that I ‘shoulda called in Novembah!’ (Your bill didn’t come until Decembah). You said we should have checked your work before paying you (You mean your clients shouldn't just trust you? Should clients who pay you for your professional expertise also be qualified to inspect your work?) You told me your work is 'guaranteed six months,' but I didn’t call until June -- a few weeks after your ‘six-month guarantee’ -- so it was too late. You said: ‘Anybody could have come in and messed up the gutters since then!’ (What?? and made them rust and rot?!) Therefore you weren’t going to refund my elderly parents ‘any of their money.'and quot; William Connell, you are registered and licensed in Massachusetts. You have a professional (and ethical) duty to uphold the standards of your licensing board in protecting people’s homes. Instead you took advantage of two elderly people in Needham, billing them for years of work that evidently was never done; you contributed to this deterioration and current rotting condition of their house. You should reimburse this elderly couple. It's up to you now to make this right…

Price was too high to consider using them.

Workmen arrived promplty and Mr. Connell seemed professional; it was helpful to me to learn what longer-term fix might be appropriate to implement in the spring. My main complaint is that as conditions worsened to the point of emergency (the water set off all the house smoke detectors) I placed five-six calls to the company but not one was returned. There is no doubt that all roofing companies were overwhelmed at this time, but I would have thought that they would have tried at least once.

It was difficult. His crew did not inform us as to what to expect or what they were doing and in what order Overall communication was difficult and the owner was not on the job much Follow up issues were difficult as it was hard to get him to return calls or emails and communication was fraught with problems. Very frustrating

Bill Connell came out and checked my roof since I had water leaking in. He was very nice and pleasant. I then got an estimate from another company. Called Bill to request his estimate since hadn't received it yet. After getting his estimate, we decided to use him as he was local and he seemed like a regular down to earth person 7 someone I could discuss things w/o much complication. He did the work promptly and no problems. I'd recommend his work.

I just left them one message and they called me right back. He came out and gave me a very reasonable estimate and worked out stages for payments. I would recommend them highly.

He was very responsive and the only one that would call back. He was very reasonable about pricing. He has done good work for us before so I am very excited to use him.

Leaking rubber roof that was causing water damage in the kitchen. Called several roof repair businesses and Bill was the first to respond as well as to give me an estimate. He also removed the snow on the roof as promised. Unfortunately his estimate was 3x more than the contractor that I decided to use. It was a very tiny roof. The roofer that did the work also didn't charge me to temporarily put a patch as well as offered to remove the snow for free. In hindsight I should have waited.

I called twice and left messages. Eventually my call was returned. Mr. Connell, who was quite polite and apologetic, told me that he would come by my house within a few days to look at the roof. I never heard from him again. During this time period he was advertising for work in the local newspaper. I do not have a brother and I do not have a landscaper. Either you went to the wrong house or a bad story. I don’t know what he is talking about.

I was very pleased with the rapid response time, as I was concerned about another storm creating additional leaks in the attic. The crew cleaned up thoroughly and was careful about our plantings. Although I haven't been up on the roof to check on the work, I'm assuming it is a high-quality repair (they have been in business 40 years). When I asked if we needed a new roof, I appreciated getting an honest answer. (No.) I have now asked them for an estimate on replacing our wood gutters and will give them very serious consideration now that I know they are so prompt and careful.