Connell Roofing

Connell Roofing completely replaced our roof in 2020 on a new purchase. The roof was covered in moss. Connell Roofing's sales person falsely represented to us that high end GAF shingle was warranted to repel moss, inducing us to pay thousands more than we were negotiating. Four years later the roof is growing moss and Connell Roofing denies making the false claims. Instead they charged us to come look and the roof and recommend we pay them more money to remove the moss from the roof. Connell Roofing has a fully staffed call center but instead of returning calls to try to address this situations, the president of the company would only email after business hours. After being left a bad review on Facebook, Connell Roofing is now manipulating its social media presence to hide the bad review. Connell Roofing has been reported to the BBB, the Massachusetts Attorney General's Office, and the shingle manufacturer for make false and deceptive business practices.

Connell Roofing just completed a roof for me with damage from falling tree. Ben responded immediately when I reached out and got over to my place assessed damage tarped and weatherproofed roof. The damage was extensive involving chimney work, framing, roof, carpentry and gutters. Every step of the process was thoroughly explained by Ben and his team and the day of repair/install the crew worked together seamlessly and quality of the work was amazing and when they were done everything was cleaned up like they weren’t even there! Highly highly recommend Connell roofing!

They were fantastic. They worked efficiently, did a great job, and left the property spotless. They were very responsive to questions. They got us an estimate quickly and we’re able to start work right at the date they estimated. We would definitely recommend them and would hire them again in an instant.

Ben and another person came to check actual problem, performed the assessment, check using drone and estimate were provided on the same day evening. Very quick response and performed entire assessment and job from outside the house in this COVID time :). Work was performed and got invoice 3 days later which was again great customer service while others hand over invoice on same day or expect advance. Kudos to Connel roofing team, keep up excellent work and stay safe!

Connell Roofing is amazing. I had a leak in my master bathroom ceiling. They quickly diagnosed it was due to flashing coming loose in an air vent on the roof. The work was done a few days later and fixed right the first time. I will definitely will be using Connell for all my roofing needs!

For over twenty years, Connell roofing has taken care of our roofs, gutters and any roof or gutter related issue quickly, professionally. They are competitively-priced, personable and their service is 5-stars from start to finish. They always arrive early, work late and clean up every step of the way. We highly recommend them to everyone we know - and I guess here, to everyone we don't know!

We were very pleased. The staff was efficient, professional and very neat.

Connell Roofing replaced our existing roof with a new GAF Timberline ULTRA HD asphalt shingles, including some copper valleys and three solar roof vents. In addition, Connell installed a new gutter and downspout system replacing our 20-year old LeafGuard system with new covered gutters by Leaf Relief. Chris Kent, the salesperson, sat down with us during the contract process and explained the entire process, the types of materials, and warranties. He was very professional and informed and answered all our questions during the meeting and follow up emails. Chris also visited the site during both installations to ensure compliance with our contract. Zach Tentoni, managed the installation, and was very detail oriented, ensured compliance with the contract and expectations, and was on site during the installation as well being available by phone in case we had questions or concerns. Zach’s workmen including Mike, Curtis, Matt and Sammy were excellent, very accommodating and more than willing to answer any questions or concerns we had during installation of the roof and gutters. They were ver efficient, produced a quality product, and cleaned up well after the jobs were done. Zach performed a walk around upon completion. It was made clear that if we had any issues or problems post-completion, Zach was prepared to send members of his team back in to repair or fix anything that might occur. My wife and I are more than pleased with Connell Roofing and would highly recommend them.

Matt and his crew were wonderful to work with--polite, accommodating, and excellent communicators. The job turned out to be more complicated than expected because hornets had decided to take up residence, and these guys couldn't have been more helpful and unflappable (not to mention brave!). I would definitely use this company again.

They were ok on the roofing job. Arrived and completed the work promptly. Returned to deal with a diverter that they forgot to install within one week. Then the delays, excuses and foot dragging started regarding the windows and siding. We originally spoke to them in September 2018 and were promised completion by end of December. It took forever to get samples and return phone calls. In February Ben (the owner) returned my second phone call with an email 10 days later with the excuse that he has been busy. Then he got testy as our finance commitment had expired (we used his recommended company) but the finance company told us we were good until next October and Ben had to ask for an extension on the billing deadline. We decided at that point to go elsewhere for windows and siding. I think that they are ok for roofing although the slow and contentious email response that took 10 days to get left a bad taste.

Lowest of four estimates. No high pressure. Salesperson congenial and very responsive to text and phone call questions. Used high quality materials with lifetime warranty on roof. Job took less than two days. Work quality appears excellent. Cleaned up after first day and excellent clean up after job completion. Project manager on site for inspection at job completion. Salesperson and owner both called to check on job satisfaction. Had a question on solar powered skylight operation and owner stopped by same day to help. Final pricing came in as estimated.

Picked the right company. I spent a little time collecting quotes and meeting with roofers to help me choose the right company to install a new roof, vinyl siding and gutters. This was a huge expense for me and I wanted to make sure I would get the best value and a company I could trust. Well I can honestly say Connell Roofing delivered on all counts. Crew was efficient and professional. They continually sought out my feedback to make sure I was satisfied with the way the job was progressing. Crew noticed the rubber roof over my enclosed porch was failing and would need replacement in a few years. Ben gave me a great deal making the decision to replace an easy choice, saving me money and eliminating a future headache. They even replaced several exterior lighting fixtures at no additional cost. Ben has called several times to make sure there are no unforeseen issues. So far so good. I feel confident they will stand behind their work and trust they will be here if I need them.

Ben, Eric and the team did a great job and communicated with me every step of the way when replacing everything around my dormers.

The work went as smoothly as possible under wintry conditions. We always knew when the crew was coming and what they would be doing. The final result exceeds our expectations.

The Connell crew arrived on time and worked diligently to strip the roofing shingles off of the house and our garage. The young men were professional, hard-working and respectful. And we thought that the shed roof was included in our contract--we did not receive a copy of the contract before work began because of an e-mail error. Connell Roofing honored our voice message in which I had asked for the shed to be included in the estimate; we very much appreciated that and the next time I sign a contract, I will make sure that I have a copy of the contract in order to review it before the work begins. That was my fault and it will not happen again. I can recommend Connell Roofing as reliable, honest and professional.

Great! Really responsive to requests and input from all unit owners. Completed agreed work in 3 days despite unseasonably cold weather. Multiple updates per day during and before project on timeline and status.

They did a great job, quickly and efficiently.

Spoke with person who answered the phone about my project for several minutes. She said the owner would call me back. No call back.

Connell was very thorough with the scope of the work and gave us a fair price for doing all of the work. Had some issues at first ordering the windows, which delayed the project a bit, but those issues were due to the manufacturer more than Connell. Ben was more than accomodating when the issues arose and went above and beyond to make up for delays and some installation issues that came up during the window install. The work was all done in budget of the estimate and there were no hidden costs that came up

Excellent. Ben Connell was professional and able to answer all of our questions. He carefully took me through the entire procedure, and recommended many local examples for us to check out. He spent the time to walk us through the entire process. Rain was intermittent during the work, but Connell was particularly on top of that and never did more work than they could complete that day, so there was never an issue. The crew was amazing. First, they completely isolated our foundation plants with netting. A small army of workers took 2 days to complete the roof while other crews came afterwards to do the gutters and carpentry. The foreman was particularly careful, listened to any concerns, and responded immediately. The cleanup was incredibly thorough -- I had cleaner plant beds and a fresher-looking patio than before the job! The workmanship appears to be excellent. Everyone was friendly and professional. It is clear that Connell's team is top quality and has been dedicated to this company for a long time. Seeing that I needed a lot of different tasks done, I am thankful that I went with a such an experienced and dedicated team.

Very well. Ben and his crew were all extremely professional and did an outstanding job repairing our roof in approximately 1 & 1/2 days. We feel much more comfortable now heading into this winter and I would highly recommend considering Connell for any roofing project.

Let me start by saying that I work in the quality assurance business, and am thus probably one of the more nitpicky customers that a home improvement contractor could encounter. I notice everything. Ben and his team exceeded my expectations in every way possible, from the start of the estimating process right through to the last minute of work on my roof. The quality of their work was impeccable. It was easy for me to tell that this crew worked with very close attention to detail (as I watched them work, I could see them triple checking everything they did). Both the owner and crew happily explained what they were doing and answered questions while the work was being done. The job site was thoroughly cleaned up every single day, and crew took special care to avoid damaging any of our landscaping. On one day, they saw that we were setting up to host a BBQ that night, and without even being asked, removed their equipment for the night just so things would look as nice as possible for our guests. Perhaps most impressively, the owner personally visited the site frequently throughout the job, going up on the roof to make sure everything was up to his high standards, and did so again at the end of the job. Based on their commitment to craftsmanship, their professionalism, and the value I received for the price paid, I highly recommend Connell Roofing.

I was pleased with everything they did and their responsiveness to my time schedule and needs.

Ben and his team showed up to give me a quote and walked me through every aspect of the project. The windows were measured and ordered in the same day and once they came in they were installed quickly and professionally. Throughout installation the team was polite and cleaned up well after installation was finished. I will absolutely work with this company again for my next project.

Connell Roofing always does an exceptional job cleaning out the gutters with little to no mess left behind and for a fair price. No need to remember to schedule an appointment, they call or email to remind you.