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J M Appliance Service

Appliance Repair, Appliance Repair - Small

About us

If the time has come to replace or repair any of your home’s many appliances, contact JM Appliance Service. For more than 30 years we have provided exceptional appliance service in Worcester, Shrewsbury, and Holden, MA and can do the same for you, whether it’s an emergency or scheduled service call. Our technicians are trained for exceptional service in refrigerator repair, dryer repair, and washer repair, and combined with our commitment to on-time appliance service and reliable repairs, you know the job will be done right. JM Appliance is a sole proprietorship. All work is work is done by the owner. Payment is required upon completion of job.

Business highlights

23 years of trusted experience

Services we offer

Refrigerator, washer, dryer, dishwasher, electric & gas range, oven, & disposal service & repair. Dishwasher & disposal installation.

Services we don't offer

Small appliance, TV, & computer services.


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.9103 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
8%
3
0%
2
0%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 76-100 of 103 reviews

Shawn R.
11/2018
5.0
appliance repair
  + -1 more
Great information provided
Description of Work: Advice on a few problems

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Wayne F.
02/2018
5.0
appliance repair
  + -1 more
Recommended replacement.
Description of Work: oven malfunction.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Samuel K S.
08/2017
5.0
appliance repair
  + -1 more
Excellent see above.
Description of Work: James came to repair our dishwasher which no longer would start. It is a Whirlpool that is probably ten or more years old. James quickly diagnosed the problem and replaced the parts. He said up front, I will need to diagnose the problem to see if it is worth fixing this machine. I believe we had to pay $125 and it was worth it given the cost of new dishwashers. James said our dishwasher is made better than current machines on the market which do not have a long life. We then showed him that we had a problem with our refrigerator door. It was not sealing properly. He immediately could see that the door hinge for the refrigerator was no longer working correctly. He had to order a new door hinge and came back within a week with the new hinge. I believe the cost was $150. James is a true professional and I have no hesitation to recommend him. He called ahead of time for the first visit to say he would be about fifteen minutes late-how many other contractors will do that? He was a true gentleman and extremely knowledgeable about both of our appliances.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Debbie C.
10/2016
5.0
appliance repair
  + -1 more
He is good.
Description of Work: I used J M Appliance Service to fix my ice machine in the refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ERIC T.
05/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Service electric range.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Wayne F.
04/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired Refrigerator/Freezer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Barry L.
04/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired Refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Thomas D.
02/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed my washer and dryer and suggested preventative maintenance I could do myself. Professional, expert, and provided great advice about trade schools for one of my high school students.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Phil G.
10/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired dryer drum bearings and provided general service to Maytag dryer. Very personable, and well versed in his trade.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$219

Ann Marie V.
08/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: I had a washing machine fail, and I had called a couple of Angie's list appliance servicers in my area. J & M picked up on the first ring. I had done a lot of research on my product and issue online, so I had direction on what the Root cause was and what the corrective action would have to be. Speaking with J, it was obvious he knew the product type and RCA my issue. He was quite professional and forthright on letting me know the cost to fix could be as much as buying new. He spent over an hour talking to me, and guiding the best options for me at no charge. After our call, I did make a follow-up call with the mfg. and J was right on target on what the issue was and the cost. Since our discussion I did buy a new washer, and will use J & M for any future issues with him. He was so personable, patient, knowledgeable, pleasant and helpful.

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Novelette D.
08/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired front-load washer water pump.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Kerry M.
06/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired handle (broke off) on Samsung french door freezer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Jeffrey B.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Phenomenal service, very fair prices... will definitely use again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Beth K.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed fuse on 10 year-old microwave and icing issue in late model bottom freezer refrigerator. Outstanding service! Highly recommended.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Pamela B.
05/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced switch on washing machine. Punctual, friendly and professional, a bit pricey but you get what you pay for. $85 for just the service call seems a bit much in relation to other providers in the area, however, overall I am happy with the work performed as the machine is working fine now.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

lynne R.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Just bought a townhouse and washer came with the unit. Unfortunately we wernt getting any cold water. James suggested a few things it might be over the phone and we thought it best we have him come out anyway. He was right and was just a simple fix of reversed hoses..!! James was very nice and just a minimum service visit charge. Would definitely use again😀 |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Heidi G.
05/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed ice maker and washer. It took 2 trips to do the ice maker.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Beth S.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Water was not draining in the sink in the 1st floor apartment. It turned out to be a problem with the Garbage Disposal. James from JM Appliance Service came to my house when he said he would, diagnosed the problem, fixed it in a timely manner, left a clean work area, and charged a fair price for the work and time involved. I highly recommend this company and will call them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Susan M.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Jason did the job for his brother James who was on vacation. He replaced two parts that i had purchased online from Sears for my refrigerator. James helped troubleshoot on the phone before I purchased the parts. The fridge seems fine now. Both guys were very nice and friendly. I would call them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Mark P.
04/2015
5.0
appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$200

Daniel J.
01/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Had to replace a main board in my LG refrigerator. Most of the cost was the cost of the part from LG. He was able to get me going right away until the new board came in which was great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Karim-Ben S.
01/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Returned my phone call promptly. Explained issue we were having with our washer. After a few questions, he was very honest that it may not be repairable and that we may be better replacing (very old). He detailed the cost of the service call and potential repairs. Very honest and did not try and charge us a service call for an unrepairable appliance.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

David R.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed dryer, and tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Michael A.
08/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced door switch on gas dryer. Was very informative and professional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Crystal C.
06/2014
4.0
appliance repair
  + -1 more
unknown
Description of Work: the frig was leaking a lot inside it was a heater drain it cost 200 but he showed when he said and cleaned up after himself nice guy

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Contact information

16 Blue Bell Rd, Worcester, MA 01606

www.jmapplianceservice.net

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

J M Appliance Service is currently rated 4.9 overall out of 5.

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

J M Appliance Service accepts the following forms of payment: American Express,Check,MasterCard,Visa
No, J M Appliance Service does not offer free project estimates.
No, J M Appliance Service does not offer eco-friendly accreditations.
No, J M Appliance Service does not offer a senior discount.
No, J M Appliance Service does not offer emergency services.
No, J M Appliance Service does not offer warranties.
J M Appliance Service offers the following services: Refrigerator, washer, dryer, dishwasher, electric & gas range, oven, & disposal service & repair. Dishwasher & disposal installation.
Small appliance, TV, & computer services.

Contact information

16 Blue Bell Rd, Worcester, MA 01606

www.jmapplianceservice.net

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM