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J M Appliance Service

Appliance Repair, Appliance Repair - Small

About us

If the time has come to replace or repair any of your home’s many appliances, contact JM Appliance Service. For more than 30 years we have provided exceptional appliance service in Worcester, Shrewsbury, and Holden, MA and can do the same for you, whether it’s an emergency or scheduled service call. Our technicians are trained for exceptional service in refrigerator repair, dryer repair, and washer repair, and combined with our commitment to on-time appliance service and reliable repairs, you know the job will be done right. JM Appliance is a sole proprietorship. All work is work is done by the owner. Payment is required upon completion of job.

Business highlights

23 years of trusted experience

Services we offer

Refrigerator, washer, dryer, dishwasher, electric & gas range, oven, & disposal service & repair. Dishwasher & disposal installation.

Services we don't offer

Small appliance, TV, & computer services.


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.9103 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
8%
3
0%
2
0%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 103 reviews

Michael M.
03/2023
5.0
appliance repair
  + -1 more
James is awesome. He’s fixed my washer and my dryer on separate occasions. We inherited the appliances when we bought our house and thanks to James we’ve learned a ton about them and kept them running smoothly. Timely and professional service. Highly recommend!
Description of Work: Pulley system for drum belt was faulty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Sandra C.
10/2020
5.0
appliance repair
  + -1 more
Still waiting for the part on order, otherwise fine;
Description of Work: a gas burner replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Steve G.
10/2020
5.0
appliance repair
  + -1 more
Jamie evaluated unit and explained the issue. He quoted a cost for the repair and explained that it is probably not worth fixing. Based on his recommendation, we decided not to repair unit. He could have just said this is what it's going to cost and I'll order the parts rather than providing some insight into the repair. Honesty goes a long way in the service industry. We were charged an evaluation fee for his services.
Description of Work: Ice maker was not working on GE fridge

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Eileen M.
07/2020
5.0
appliance repair
  + -1 more
The service call was great. James was pleasant and did a terrific job repairing my dryer. He was fantastic to deal with from the time I made my initial phone call right to the end of my service call. I would definitely recommend James for appliance repairs, and I would definitely hire him again.
Description of Work: Clothes dryer didn’t run.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rich W.
03/2020
5.0
appliance repair
  + -1 more
The repair went very well. I needed to reschedule, and there was no problem with that. The washer was repaired in about 40 minutes and I was relieved to not have to buy a new one. Highly recommended !!
Description of Work: Washer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

steve T.
10/2019
5.0
appliance repair
  + -1 more
While James did not come out to fix my dishwasher, he spent 10 or so minutes discussing my issue with me. He made a few suggestions and was extremely friendly and courteous and helpful.
Description of Work: dish washer repair

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
4.0

Yes, I recommend this pro

Angela C.
07/2019
5.0
appliance repair
  + -1 more
Contacted through Angie's List and he replied quickly via phone. Provided phone consultation for free. Said that he could fix the ice maker but that it would just break again; it is a common problem with this model. I appreciated his time and honesty!
Description of Work: Ice Maker Leaking in Samsung Fridge

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0

Yes, I recommend this pro

tony W.
05/2019
5.0
appliance repair, small appliance repair
  + 0 more
James was excellent! He explained what is involved before and after the repair. He wa on time, professional and pleasant.
Description of Work: Repair Samsung Clothes Dryer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Mark W.
01/2019
5.0
appliance repair
  + -1 more
Great experience with James servicing our Samsung washer. James was responsive to our initial phone call and promptly scheduled an appointment for the next day. He was on-time, professional and polite during his visit. James quickly diagnosed the problem. Unfortunately, the washer needed parts no longer available, but James took the time recommending some new appliance options which will definitely help us moving forward. We would highly recommend using JM Appliance to others and will turn to James again should we need appliance servicing. :)
Description of Work: Washing machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Clare T.
11/2018
5.0
appliance repair
  + -1 more
Not fixable. But headed me in right direction with replacement suggestion for which we were most appreciate,
Description of Work: Checking a non working dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Jonathan S.
09/2018
5.0
appliance repair
  + -1 more
Could not have been easier. Jamie was terrific - prompt, knowledgeable, and offered a fair price for his services. No hesitation in recommending him for appliance service.
Description of Work: Clothes dryer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Valerie T.
04/2018
5.0
appliance repair
  + -1 more
He repaired professionally. No concerns since. Very knowledgeable. He had all the supplies needed to complete the job.
Description of Work: Repair work to gas oven stove. Loud popping sound would happen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Nermin S.
02/2018
5.0
appliance repair
  + -1 more
James is a really nice guy. Very professional and very easy to work with. I had an appt within 2-3 days of my call to him, and he arrived exactly on time. He knew what he was doing and what the problem was, and fixed my washing machine. I'm very happy about that. It's worked great since he fixed it. He gave me good advice about other possible repairs, and was really friendly. I'm super happy that I found James on Angie's list.
Description of Work: repair washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Mark B.
10/2017
5.0
appliance repair
  + -1 more
Used him a couple times. Does what's needed and does try to inflate the project. Would not hestitate to recommend.
Description of Work: Freezer repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Winston B.
07/2017
5.0
appliance repair
  + -1 more
Everything was perfect, professionally done, clearly explained, extra advice given on other appliances.
Description of Work: Repair dryer: replace thermal fuse assembly and clean inside.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Kim K.
07/2017
5.0
appliance repair
  + -1 more
James was able to diagnose the problem and counseled me to not replace the machine due to the high quality of the model (even though it is somewhat old) but rather to install a new "brain". He was on time, He was professional. His advice worked. He was efficient. I would hire him again.
Description of Work: My Bosch dishwasher digital "brain" stopped working and was no longer going through the correct cycles.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary W.
05/2017
5.0
appliance repair
  + -1 more
I received an almost immediate response from James and a next day tech visit to repair/maintain our temperamental KitchenAid dishwasher. Our appliances are bisque in color, so replacing the dishwasher is not presently an ideal option for us. James again came to the rescue. We've hired him a few times now (we also have a fridge with personality) and couldn't be more satisfied with his service and reasonable pricing. WE HIGHLY RECOMMEND JM APPLIANCE SERVICE.
Description of Work: Dishwasher repair. It was noisy and had ceased to effectively wash dishes/glasses, especially when on the top rack.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

David N.
05/2017
5.0
appliance repair
  + -1 more
Determined that washing machine was still usable, but that bearing is wearing out. Received advice on using washing machine for remaining life, and advice on washing machine brands when we seek a replacement.
Description of Work: evaluate washing machine for possible repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robin O.
04/2017
5.0
small appliance repair
  + -1 more
I had a very good experience with them. I'd give them an A for everything. One worker came out and it took him about an hour and a half to complete the job. He left the area clean.
Description of Work: Installed a dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Linda M.
04/2017
5.0
appliance repair
  + -1 more
Jamie was awesome! He arrived even a lil early and quickly assessed the problem. He let me know based on the age, brand, etc if repairing the machine would be worth it before he began the work so I had a chance to decide if I wanted to proceed. He was perfectly happy to let me observe and explained all he did as he went. He even gave me some tips on how to make the machine last longer. An Angie's List discount was also given so I was pretty happy. The repair cost was very reasonable given the time he spent as well as parts. I would highly recommend Jamie and would definitely use him again ☺️.
Description of Work: Washing machine repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Heather A.
03/2017
5.0
appliance repair
  + -1 more
Called James Monday, he agreed to a Saturday morning appointment (no extra charge). He arrived promptly at the time discussed, and was able to diagnose, and resolve the issue efficiently within one hours time. Mr. Monroe was very polite, professional, and friendly. Was able to give me an initial estimate for the work over the phone based on his past experience which was accurate at the time of payment. He even included a 10pct discount for being an Angie's List member. He was able to replace the malfunctioning heating element with an identical but less expensive part, which he discussed with me before doing so.
Description of Work: Dryer repair.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$239

Jean L.
03/2017
5.0
appliance repair
  + -1 more
The serviceman asked me questions so he could determine what might be wrong. It was cutting wash cycles short and then it wouldn't run at all. He was able to check the power, water, etc and cleaned out the float. He advised me to put a cup of vinegar on the top rack about once a month to help clean out any gunk. He encouraged me to call back if there were any more problems.
Description of Work: I needed my dishwasher serviced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Sarah S.
02/2017
5.0
appliance repair
  + -1 more
James and Jason are professional, skilled and easy to work with. They were friendly, knowledgeable, and communicative. I would definitely hire them again!
Description of Work: Refrigerator/freezer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ann B.
01/2017
5.0
appliance repair
  + -1 more
Great. He was willing to come on a Saturday, was very professional and on time. He not only fixed the specific issue but showed me what had caused that in the first place. Would definitely recommend him.
Description of Work: Washing machine was leaking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tim M.
10/2016
5.0
appliance repair
  + -1 more
Responded to my inquiry on the same day and scheduled an appointment a few days out. Jamie was friendly, professional and didn't waste any time attacking the issue. I would definitely recommend this service provider and will not hesitate to go back, if needed.
Description of Work: Fixed a refrigerator water line that was leaking on the back of the unit. He snipped the leak, put a coupling on and re-routed the line to prevent further reoccurrence.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Contact information

16 Blue Bell Rd, Worcester, MA 01606

www.jmapplianceservice.net

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

J M Appliance Service is currently rated 4.9 overall out of 5.

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

J M Appliance Service accepts the following forms of payment: American Express,Check,MasterCard,Visa
No, J M Appliance Service does not offer free project estimates.
No, J M Appliance Service does not offer eco-friendly accreditations.
No, J M Appliance Service does not offer a senior discount.
No, J M Appliance Service does not offer emergency services.
No, J M Appliance Service does not offer warranties.
J M Appliance Service offers the following services: Refrigerator, washer, dryer, dishwasher, electric & gas range, oven, & disposal service & repair. Dishwasher & disposal installation.
Small appliance, TV, & computer services.

Contact information

16 Blue Bell Rd, Worcester, MA 01606

www.jmapplianceservice.net

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM