Fresh Start the Moving Crew

They were efficient and careful.

I used the Fresh Start Moving Crew for the second part of my move on July 5, 2017. They were fantastic!! I would highly recommend this mover to all my friends, family and neighbors. They were punctual, courteous, friendly, professional, respectful, nice and patient. The first part of my move in May 2017 was an extremely unpleasant experience with another moving company who had scammed me. I called Fresh Start Movers to do the second part of my move after I realized my belongings were not stored properly, many glass items were not wrapped and most of my things were just thrown into the storage unit. I explained my horrible experience to Mary (the office manager) and James (the owner) of Fresh Start Moving. They were very sympathetic and understanding of what I had gone through a few months prior. They were aware of the fact that I wanted to go slow with this move, as I needed to take pictures as evidence against the first movers I hired. James even gave me tips regarding who to call (AG, BBB, MDPU, FMCSA) and what websites to visit to make a case against the other company. They took the time to explain the situation to the 5 guys who they sent to my house for the move. They did everything in their power to make sure I had a positive experience for the second part of my move. The guys could not have been more wonderful, cooperative and patient as I took pictures of my damaged belongings. They were horrified to see how everything was packed. They explained to me the right and wrong way to pack, wrap and store specific household items. They told me how things SHOULD have been packed. James gave me one guy for free and also an hour of moving time for free. I think he felt badly about everything I had gone through with the first part of my move. He even came back to pick up the majority of my boxes for me so I didn't have to dispose of them myself. He also agreed to sign a letter for the Attorney General regarding all of the damage to my furniture and how the other movers incorrectly packed most of my items. Thank you Fresh Start Movers, you made me have faith in moving companies again!!!! I wish I had hired you for the first part of my move!!!!

Very well. Very clear communications, worked very efficiently with the team, we came in under budget due to great efficient labor.

To be clear, we never hired them. Because they didn't show up for the on-site appointment. I called after an hour and offered to wait, but they were unavailable for the next 1.5 weeks. The woman who answered the phone was quite nice, but overall this was not an encouraging or very professional experience. I never heard from them again. I figure if you plan a move, you want to be confidant the movers will show up. We hired someone else.

Guys arrived on time and were very professional. What we didn't like were the added fees- $125 truck fee, $90 travel fee (they came from town over), and $180 supplies fee (blankets to wrap furniture which they obviously take back with them and packing tape ).

I am in the process of preparing the house for sale. The owner came to the house, discussed options for storage and moving strategies that would work to deciliter the house, empty the house, and eventually move the stored items to a new house. They were prompt, informed, professional and took care with all my items. Their price was fair and itemized. I would strongly recommend them.

Fabulous! Crew is great! They lift items like they are butter!! Professional and trustworthy. They are highly recommended by me.

They were fast, efficient and very careful moving large items out of the house. They were very polite and courteous. I had one sofa, 2 chairs, a bench and some random junk that was removed including all the shipping material from the new furniture. Overall I'm very happy with the work that was done.

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We were delayed by a snowstorm and their truck not starting because of the cold. They rented a truck and were only 1 1\2 he's late. Adam and Blane were very respectful and fast they loaded up a truck full of 20 yes of stuff in 1 1/2 hrs . Blane was even working on his birthday. They finished the whole move in 4 he's. They also made two trips to the goodwill and the dump. This is the only company I would use!

Best $700 we ever spent. They were extremely professional and fast. They took good care of our property, and in fact offered to replace a piece of furniture that had some preexisting damage, thinking that they caused the damage themselves. I would definitely do business with them again.

The manager showed up and got things moving as the supervisor kept talking about the order of doing things rather than progressing. After the manager left, the 3 additional guys stood around outside while the supervisor took refrigerator doors off. Each time the supervisor was working on taking apart an appliance, this took approximately 1 hour. I had to keep going outside and try to get the guys moving to do something. We then all drove to the target hours, 1.5 hours away and all the guys stood around again while the supervisor assembled the refrigerator in the kitchen. They had no idea how to move a piano even though I specifically asked about piano moving when I called. In the end, they charged me 2 additional hours beyond quote. They didn't put stuff down on my newly finished floors before carrying bureaus up to the second floor.They scratched a floor and kept saying they would touch it up, they didn't despite me constantly reminding them. They couldn't manage to get a desk up to the second floor, but we were able to move it ourselves the next day. They claimed it wasn't possible. I was quoted for 4 men for 5 hours and it should have only taken that, but with all the standing around, it took 7 hours.

The guys with The Moving Crew did an outstanding job. They arrived on the morning of the move in Massachusetts, got everything packed up, and met me the following morning in Maryland to unload. The crew was extremely professional, and kept me informed every step of the way. I couldn't have been more pleased!

Fresh Start Residential Services is my go to company when it comes to moving. As a prior customer of theirs I knew that all my items would be in good hands as they always provide a fantastic crew to get the job done with efficiency and care.

They did a good job and were very polite. They were very hard workers and nothing was broken. We are planning on using them again.

They were great to work with and their price was good. I liked their service. Scheduling was also good.

It was a terrible experience and they were very inefficient. The move took double the amount of time they had initially assessed, 12 hours. They provided two vans and the items wouldn't fit. It took a team of four, six hours to load. Then, it took a team of seven to unload. They took all the boxes off before unloading the furniture. I was even helping to unload the items. When they went back to get the few remaining items all 7 people left to get the items and they were gone for an hour. I don't understand why they didn't leave a team of two to set up while they were gone. It was a painfully slow experience and they damaged a light shade and they knocked off about $20 off the move. They also banged up the walls on the townhouse we were moving into. Then, the manager told me they were going to lose money on the move. They charged an additional full hour of service and I would never use them again.

They were extremely efficient and the team was friendly. James was incredibly kind-hearted and easy to work with. I have nothing but praise for them. Their prices were incredibly reasonable. They let us know they were running about a half hour late and increased the team from two to six people at no extra charge.