Fresh Start The Moving Crew services all of the major cities of New England, including Boston, Hartford, Providence, Worcester and Springfield. Fresh Start The Moving Crew specializes in LOCAL moves and strives to be affordable, as this is a major need for customers in this economy. Please contact us for additional details regarding long-distance moves. From The Beginning… We have always striven to put the customer first, and this is how we went from using a borrowed truck and trailer to serving over 1,000 customers in our first 3 years of being in business. Although starting a new business in central Massachusetts is difficult, we have provided exceptional service as movers and packers to a rapidly growing customer base as well as receiving a high percentage of repeat business. This is the motivation we need to continue to serve our customers and offer the smoothest moving service in the area. We’re dedicated to being the best moving company around. We look forward to being your professional movers! Thank you patrons of Fresh Start – The Moving Crew
Business highlights
12 years of trusted experience
Emergency Services Offered
Services we offer
Commercial and Residential Services offered. Single item moving, Courier services, Office moves, Apartment moves, House moving. Cleanout and Junk Removal through our Clutter Capture Division
Description of Work: Move two huge desks to different buildings
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Erica Y.
07/2017
5.0
moving companies
+ -1 more
I used the Fresh Start Moving Crew for the second part of my move on July 5, 2017. They were fantastic!! I would highly recommend this mover to all my friends, family and neighbors. They were punctual, courteous, friendly, professional, respectful, nice and patient. The first part of my move in May 2017 was an extremely unpleasant experience with another moving company who had scammed me. I called Fresh Start Movers to do the second part of my move after I realized my belongings were not stored properly, many glass items were not wrapped and most of my things were just thrown into the storage unit. I explained my horrible experience to Mary (the office manager) and James (the owner) of Fresh Start Moving. They were very sympathetic and understanding of what I had gone through a few months prior. They were aware of the fact that I wanted to go slow with this move, as I needed to take pictures as evidence against the first movers I hired. James even gave me tips regarding who to call (AG, BBB, MDPU, FMCSA) and what websites to visit to make a case against the other company. They took the time to explain the situation to the 5 guys who they sent to my house for the move. They did everything in their power to make sure I had a positive experience for the second part of my move. The guys could not have been more wonderful, cooperative and patient as I took pictures of my damaged belongings. They were horrified to see how everything was packed. They explained to me the right and wrong way to pack, wrap and store specific household items. They told me how things SHOULD have been packed. James gave me one guy for free and also an hour of moving time for free. I think he felt badly about everything I had gone through with the first part of my move. He even came back to pick up the majority of my boxes for me so I didn't have to dispose of them myself. He also agreed to sign a letter for the Attorney General regarding all of the damage to my furniture and how the other movers incorrectly packed most of my items. Thank you Fresh Start Movers, you made me have faith in moving companies again!!!! I wish I had hired you for the first part of my move!!!!
Description of Work: Moving from storage unit in Northboro to condo in Northboro.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Kathryn S.
07/2017
5.0
moving companies
+ -1 more
Very well. Very clear communications, worked very efficiently with the team, we came in under budget due to great efficient labor.
Description of Work: Long distance move across several states, across a holiday.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Jeff J.
05/2017
1.0
moving companies
+ -1 more
To be clear, we never hired them. Because they didn't show up for the on-site appointment. I called after an hour and offered to wait, but they were unavailable for the next 1.5 weeks. The woman who answered the phone was quite nice, but overall this was not an encouraging or very professional experience. I never heard from them again. I figure if you plan a move, you want to be confidant the movers will show up. We hired someone else.
Description of Work: Moving quote
Rating Category
Rating out of 5
professionalism
1.0
punctuality
1.0
Response from Fresh Start the Moving Crew
Hello, I tried to call but the number I have is not correct. I really wish we could have made it out to you for your onsite appointment. Demand has increased , so we have hired 2 additional staff to keep up with this demand. Someone for on-sites and someone to assist the office manager. Things are running like a top now :) My office manager and I made a simple clerical error. If you wanted to reschedule we would have been happy to accommodate. I wish you the best in all of your future moving needs. Thank you for pointing out these flaws so we can keep getting better at what we do. God Bless!
Lisa A.
05/2017
5.0
moving companies
+ -1 more
Guys arrived on time and were very professional. What we didn't like were the added fees- $125 truck fee, $90 travel fee (they came from town over), and $180 supplies fee (blankets to wrap furniture which they obviously take back with them and packing tape ).
Description of Work: Moved within same town. - From a 1400 square foot house to 2000 square feet.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Response from Fresh Start the Moving Crew
Thank you for taking the time to read the response to this review as it will help clarify how and why we charge for travel and supplies. In response to your comment about travel fee: All charges were disclosed prior to you accepting the quote as we do not hide any charge. The travel fee includes the following: 1.) Cost of fuel Round Trip 2.) Total Mileage 3.) A discounted rate per hour to pay the crew for the time it takes to get to the pick up location and to return to the office from the drop off. This rate is less than what it costs for the actual labor time. Many moving companies charge the full labor rate from the time they leave the office until they return. Ours is a fixed cost based on Google Maps. What we don't want to do is hide these charges in our rates. As you can imagine, it costs quite a bit of money to maintain workers comp, unemployment insurance, cargo insurance , general liability and commercial insurance on large trucks. The truck rate is based on the average daily rate you would be charged at Penske, Ryder or Enterprise as we prefer to lease trucks from these companies in order to provide our customers with newer model dependable trucks that are backed by these larger companies. Our customers can rest assured that if any mechanical issues arise we have the backing of these companies as well as our own mechanics. The supply price does not cover just blankets, so, please call the office to get a refund for this if the crew did not use the following: Blankets, stretch film, rubber bands, ratchet straps, mover tools, tape, and trash bags to clean truck of all leftover used materials. You may have paid for mattress protectors or for stretch wrap to protect this as well. This supply and material price is based on the total cubic feet of your inventory. It goes towards purchasing new blankets, new ratchet straps and keeping our equipmemt updated and maintained. It replenishes the consumables such as protective cardboard, tape and stretch film. We really appreciate the positive feedback as well as the negative. I will make sure that these things are explained better so the customer can see that the way we charge is scientific and fair. It is always my intention to run an ethical transparent operation. James Cooper
Nancy S.
04/2017
5.0
moving companies
+ -1 more
I am in the process of preparing the house for sale. The owner came to the house, discussed options for storage and moving strategies that would work to deciliter the house, empty the house, and eventually move the stored items to a new house. They were prompt, informed, professional and took care with all my items. Their price was fair and itemized. I would strongly recommend them.
Description of Work: Moving furniture and items to storage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Wendy J.
11/2016
5.0
moving companies
+ -1 more
Fabulous! Crew is great! They lift items like they are butter!! Professional and trustworthy. They are highly recommended by me.
Description of Work: For me personally they moved furniture into bedrooms and moved exercise equipment from basement to second floor. Also, as a Realtor I refer Fresh Start to my clients for moving jobs and for junk removal. Their service is always reasonable and their crew is friendly, knowledgeable, and careful!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Roger D.
10/2016
5.0
moving companies
+ -1 more
They were fast, efficient and very careful moving large items out of the house. They were very polite and courteous. I had one sofa, 2 chairs, a bench and some random junk that was removed including all the shipping material from the new furniture. Overall I'm very happy with the work that was done.
Description of Work: removed old furniture and some pretty heavy items. removed skids and shipping material from new furniture deliveries
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$403
Kathleen K.
03/2016
5.0
moving companies
+ -1 more
unknown
Description of Work: They did a great job and went above and beyond to get a very heavy piece of industrial equipment down into our basement. We would hire them again.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Nancy M.
02/2015
5.0
moving companies
+ -1 more
We were delayed by a snowstorm and their truck not starting because of the cold. They rented a truck and were only 1 1\2 he's late. Adam and Blane were very respectful and fast they loaded up a truck full of 20 yes of stuff in 1 1/2 hrs . Blane was even working on his birthday. They finished the whole move in 4 he's. They also made two trips to the goodwill and the dump. This is the only company I would use!
Description of Work: Moved my mother in laws apartment from winstead to bristolb
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$825
Craig M.
01/2015
5.0
moving companies
+ -1 more
Best $700 we ever spent. They were extremely professional and fast. They took good care of our property, and in fact offered to replace a piece of furniture that had some preexisting damage, thinking that they caused the damage themselves. I would definitely do business with them again.
Description of Work: The Moving Crew moved my wife and I into our new house at the end of August.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Latour L.
12/2014
5.0
moving companies
+ -1 more
The guys with The Moving Crew did an outstanding job. They arrived on the morning of the move in Massachusetts, got everything packed up, and met me the following morning in Maryland to unload. The crew was extremely professional, and kept me informed every step of the way. I couldn't have been more pleased!
Description of Work: They moved my belongings from Massachusetts to Maryland.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Heather Rae D.
12/2014
3.0
moving companies
+ -1 more
The manager showed up and got things moving as the supervisor kept talking about the order of doing things rather than progressing. After the manager left, the 3 additional guys stood around outside while the supervisor took refrigerator doors off. Each time the supervisor was working on taking apart an appliance, this took approximately 1 hour. I had to keep going outside and try to get the guys moving to do something. We then all drove to the target hours, 1.5 hours away and all the guys stood around again while the supervisor assembled the refrigerator in the kitchen. They had no idea how to move a piano even though I specifically asked about piano moving when I called. In the end, they charged me 2 additional hours beyond quote. They didn't put stuff down on my newly finished floors before carrying bureaus up to the second floor.They scratched a floor and kept saying they would touch it up, they didn't despite me constantly reminding them. They couldn't manage to get a desk up to the second floor, but we were able to move it ourselves the next day. They claimed it wasn't possible. I was quoted for 4 men for 5 hours and it should have only taken that, but with all the standing around, it took 7 hours.
Description of Work: Moving of large furniture and appliances over 50 miles.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
3.0
$2,500
Response from Fresh Start the Moving Crew
Hi [member name removed], I appreciate the feedback on a move that you had over 1.5 years ago, and I do apologize that you did not have an A rated experience. The Moving Crew started approximately 2 years ago, and since our onset, we have moved over 1000 customers. You may not know how difficult it is to grow a small local business under today's circumstances and what obstacles have to be overcome in order to succeed, but, as the owner, I try to instill into all of the workers just how important, you, the customer is. A job that does not get an A rating or a good review is investigated for a long time in order to prevent any mistakes from happening again. Although our company is newer we are growing due to our commitment to customer service and care. I can assure you that the crew that completed your job is no longer working with this company, including the manager. 99% of our reviews are high ranking especially as we continue to grow and learn and we strive to make sure that the customer is satisfied before payment is made. This guarantee is still in place today, and as a token of my concern for your feelings towards The Moving Crew, I would be happy to make things right on your terms. Feel free to investigate the current feedback our company is getting on other review sites as well as Angie's list. Sincerely, James Cooper Owner The Moving Crew 508-868-4291
Mark H.
12/2014
5.0
moving companies
+ -1 more
Fresh Start Residential Services is my go to company when it comes to moving. As a prior customer of theirs I knew that all my items would be in good hands as they always provide a fantastic crew to get the job done with efficiency and care.
Description of Work: Moving services from Marlborough to Leominster.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$350
Chester B.
12/2014
5.0
moving companies
+ -1 more
They were great to work with and their price was good. I liked their service. Scheduling was also good.
Description of Work: They moved us from a house to a house at least 100 miles away.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rachel P.
12/2014
2.0
moving companies
+ -1 more
It was a terrible experience and they were very inefficient. The move took double the amount of time they had initially assessed, 12 hours. They provided two vans and the items wouldn't fit. It took a team of four, six hours to load. Then, it took a team of seven to unload. They took all the boxes off before unloading the furniture. I was even helping to unload the items. When they went back to get the few remaining items all 7 people left to get the items and they were gone for an hour. I don't understand why they didn't leave a team of two to set up while they were gone. It was a painfully slow experience and they damaged a light shade and they knocked off about $20 off the move. They also banged up the walls on the townhouse we were moving into. Then, the manager told me they were going to lose money on the move. They charged an additional full hour of service and I would never use them again.
Description of Work: They provided a local move. This was a 4-mile move and was from an approximate 2,000 sq ft. townhouse to a different 2,000 sq ft. townhouse.
Rating Category
Rating out of 5
quality
3.0
professionalism
3.0
responsiveness
3.0
Response from Fresh Start the Moving Crew
I am sorry you had a not so great experience with our crew. This is our first negative review received since opening the business. I recall the move taking longer and you only being charged what was on the quote.Not every job can be perfect but we strive to make our services fair and care more about the customer than what we are owed. Since this job was performed I assure you that we have tightened up the operations and estimating in order to prevent the occurrence of an unhappy customer. I would like to concentrate on the fact that this move took twice the amount of time and had 3 additional Crew members, but you were still only charged for the initial quote. As we continue to grow our new company we will embrace this criticism and welcome your feedback.
bill A.
12/2014
5.0
moving companies
+ -1 more
They did a good job and were very polite. They were very hard workers and nothing was broken. We are planning on using them again.
Description of Work: They moved us from Worcester to Dudley, MA. The work took a team of three, six hours to complete the move.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Annette L.
12/2014
5.0
moving companies
+ -1 more
They were extremely efficient and the team was friendly. James was incredibly kind-hearted and easy to work with. I have nothing but praise for them. Their prices were incredibly reasonable. They let us know they were running about a half hour late and increased the team from two to six people at no extra charge.
Description of Work: They moved us from a 2nd floor one bedroom apartment to a 2-bedroom 1st floor apartment. This was for three hours of transit time.
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Service Categories
Moving Companies,
Hauling
FAQ
Fresh Start the Moving Crew is currently rated 4.9 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
Fresh Start the Moving Crew accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Fresh Start the Moving Crew offers free project estimates.
No, Fresh Start the Moving Crew does not offer eco-friendly accreditations.
No, Fresh Start the Moving Crew does not offer a senior discount.
Yes, Fresh Start the Moving Crew offers emergency services.
No, Fresh Start the Moving Crew does not offer warranties.
Fresh Start the Moving Crew offers the following services: Commercial and Residential Services offered. Single item moving, Courier services, Office moves, Apartment moves, House moving. Cleanout and Junk Removal through our Clutter Capture Division