ShelfGenie of Massachusetts

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They were fabulous

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Lori came to my daughter's apartment & my home. Explained the system, took preliminary measurements. Sold the system. Was very professional & punctual. Rep came to do precise measurement. Shortly after Steve came to install. Extremely neat work.

Clark the installer came three times. Once to measure, twice to install. Clark had to return to install the Lazy Susan on a separate date for the factory had sent the wrong size the first time.

These folks remind me of how service providers "used to be." They were exceptionally responsive and reassuring. Overall, it was a wonderful experience.

We had been looking on installing these for a while. In December of 2011, the sales woman (Elizabeth) called and said they were running a promotion and wanted to know if we were interested. We decided to pull the trigger. The installer (Clarke) came in and took the measurements. The deal was, I was going to widen the opening to the pantry so we could get the widest shelving possible. After they took the measurements, I opened the wall to find that it was not structured the way I thought it was. I had to call the installer back to have him measure again. They were very nice about cancelling the order (it had only been a week) and re-measuring the opening. After I got the opening done and plastered the wall, they called back (about 5 weeks later) to say that the shelves were in and when could they come to do the install. Clarke was very accommodating to my schedule. The 7 shelves (6 pull out and 1 stationary) were installed in about 5 hours. Clarke was very clean and did not make too much noise. We LOVE the shelves. Would definitely work with these people again.

Their customer service was excellent and any questions I had they followed up with me promptly. Anytime they had special offers they would call and tell me about it since I voiced I would use them in the future. They never made me feel pressured to go further with the work though. When they came to install the actual shelves they were very clean and showed up on time.

If I could give this company an A+ I would. They were completely professional and nice every step of the way and I was always comfortable having them in my home. Now my story and why they deserve the A+ rating. I have a very deep corner cabinet that required me to get on my knees and "crawl" in to reach the things farthest back. The entry door is small and cannot open too far without hitting the fridge. The installation was smooth and quick but alas my pots and pans no longer fit in the way they used to. Not knowing what to do I asked if the unit could be removed and Jeff, president of the company came (the 4th visit). He looked at my things and most efficiently reorganized them so all fit in. Then he said try it for a month and then decide if I wanted them removed. Long before the month was up I knew I would never give them up. I have the 4 piece corner unit and now everything comes to the front for access. all the parts slide so easily and I use more of my pots and pans than before as they are all so easy to reach. Everyone from this company was a pleasure to deal with from the appointment scheduler to the onsite personnel. I also have a few more ShelfGenies in mind for the future.

They were very professional. They did a great job. They showed up right on time. They actually even helped fixed one other small thing in the home at no additional cost.

Their service worked out great. They delivered what they said they would.

I was very happy with their service. I am a professional chef, so I use a wide variety of equipment. I hoped that retrofitting these drawers would encourage me to make use of stuff that gets forgotten in the back of cabinets. I was right. I'm very please with the work, and a year later, I've had zero problems - everything has worked as perfectly as when it was installed. update January 2013: one screw has stripped and a piece of wood came loose on a decorative block between cabinet doors. I didn't bother calling ShelfGenie about this but instead we fixed it ourselves. The shelves themselves continue to work perfectly and I still would give ShelfGenie a happy A rating.

Their service was fantastic. The product was fantastic. They are very clean. I would hire them again.

They did a wonderful job. Their service turned out great. They arrived when they said they would. They did the job in the amount of time they said they would. They cleaned up well after themselves.

Dealing with this company was fantastic. They arrived on time for appointments, they were extremely careful during installation to make sure that no damage was done to the outside of the cabinets or the flooring. The staff was congenial and polite. Their workmanship was outstanding. We love the product and have ordered from them again and recommend them to other neighbors who have access problems reaching lower shelves.