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Dryer Vent Wizard of Middlesex-Essex

4.8(
207
)

Dryer Vent Cleaning, Appliance Repair, Air Duct Cleaning,

... +1 more

About us

Award winning. We pride ourselves on our quality and professionalism. Our goal is 100% customer satisfaction. We show up on time and clean up our mess! Please consider Dryer Vent Wizard for all your dryer venting needs. We are certain that your experience with our company will be a most pleasant one. Additional phone numbers - (866) 498-7233 & (800) 993-8289. Additional DBA - Widget & Bread. Additional website - www.nhdryervent.com.

Business highlights

21 years of trusted experience

Services we offer

Dryer vent cleaning, repair, installation, alteration, inspections & booster fans. Dryer cabinet de-linting.

Services we don't offer

Ask for details.

Amenities

Warranties
Yes
Senior Discount

10%

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.8207 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
5%
3
3%
2
2%
1
3%
Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Write a review
Showing 151-175 of 207 reviews
John M.
11/2019
5.0
dryer vent cleaning
  + -1 more
Great tech. Thanks!
Description of Work: Dryer Vent Service
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Dryer Vent Wizard of Middlesex-Essex
So glad you were happy with the tech and service. Thanks for the review! Webb Dickson - Owner
Jim M.
08/2017
5.0
dryer vent cleaning
  + -1 more
Great job, Fast and professional.
Description of Work: Dryer vent and hose needed to be replaced
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Dryer Vent Wizard of Middlesex-Essex
Thanks for taking the time to review us and I am glad you were happy with our service! Please remember we pay a $25 referral fee for anyone you refer that hires us. Just make sure they mention your name when scheduling....thanks again! Webb Dickson - Owner
roger S.
06/2016
5.0
dryer vent cleaning
  + -1 more
Punctual and excellent service
Description of Work: Cleaned dryer vent and replaced vent cover.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$194
CATHY B.
06/2016
5.0
dryer vent cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jason M.
06/2016
5.0
dryer vent cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Holly D.
03/2016
5.0
dryer vent cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$273
Response from Dryer Vent Wizard of Middlesex-Essex
Thank you soooo much for your review! I am glad you were happy with our service! Webb Dickson - Owner
DAVE M.
01/2011
5.0
dryer vent cleaning
  + -1 more
Our dryer took FOREVER to dry a load of clothes. I had cleaned the reachable parts of the ductwork myself and removed large amounts of lint (it hadn't been cleaned in 18 years). I met Dryer Vent Wizard at the Home Show in Boston and booked an appointment. They arrived on time, the technician was careful, studious and even willing to climb a 30 ft. ladder to access the outside exit to our dryer duct -- where he removed a HUGE birds nest and tons of accumulated lint. He changed the flexible dryer vent hose to one that conformed to newer Fire Safety regulations. The company later returned to install pest-proof covers for the outer exposure of our dryer ducts to prevent other birds from building nests inside it. Prices quoted were charged; service was professional. And when my unit needed additional service (to install the pest-proof covers), the owner of the company got personally involved and showed up to supervise the work. Very friendly. I have recommended him to my neighbors who have had similar problems in our old building and at least two of them have employed Dryer Vent Wizard.
Description of Work: Cleaned dryer vent from dryer to outside outlet and installed pest-proof covers on exterior of building.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
VOLODYMYR L.
01/2011
5.0
appliance repair, dryer vent cleaning
  + 0 more
The service person was unfailingly professional, explained the problems in detail and made follow-on recommendations. Service was expensive, but worth it.
Description of Work: Dryer vent flow analysis,removl of lint, replacement of dryer flexible vent.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
NIKKI L.
12/2010
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
They did a good thorough cleaning and I was very pleased with their service.
Description of Work: I used Dryer Vent Wizard to clean the air conditioning vent.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
MARTHA B.
11/2010
5.0
dryer vent cleaning
  + -1 more
This time (see above) the vent placement was more complicated because the previous vent in our new home was not been to code, etc. After checking all the options, the two technicians, one experienced (owner?), and the other new, pointed out that I could stack the dryer on the washer and vent more easily that way. This had been one of the reasons that I bought this W/D set, but with such a large basement it had not occurred to me. The solution was GREAT. The vent was well done. Downsides to the experience were 1. did not level the dryer and washer so that when I first used them the dryer began to fall off! I had to hold it and fix it myself. 2. The opening that was made in the wall for the dryer hose was not taped off. This is poor given the high price and the fact that it lets in drafts. 3. One of the team left the job to work on a neighbors dryer vent cleaning, which is likely why you have that listed as the job above. This is okay, but it was not the most gracious thing since this neighbor owes me money and has never thanked me for any other favors. Would have appreciated being asked/told that they were going to do both jobs at the same time and then, of course, would have been okay with it. 4. The dryer vent staffer asked if he could charge his cellphone and I said yes he could use the outlet in the adjacent living space. However, he use the outlet strip and somehow bumped other plugs or moved them such that I had to spend about a half an hour getting the cable up and running again. Reminds me of the current article on using the bathroom or not. 5. The bill was not itemized. How did the $600 to 650 break down?
Description of Work: Dryer Vent installed a new vent for a new dryer in the home we moved to this summer. They also checked to make sure the dryer vent in the "old" home was hooked up and working well. The vent in our former residence had been installed by Dryer Vent in 2009 and the work was excellent. The price for that time was also A. This time the vent placement was more complicated because the previous vent had not been to code, etc. After checking all the options, the two technicians, one experienced (owner?), and the other new, pointed out that I could stack the dryer on the washer and vent more easily that way. This had been one of the reasons that I bought this W/D set, but with such a large basement it had not occurred to me. The solution was great. The vent was well done. Downsides to the experience were 1. did not level the dryer and washer so that when I first used them the dryer began to fall off! I had to hold it and fix it myself. 2. The opening that was made in the wall for the dryer hose was not taped off. This is poor given the high price and the fact that it lets in drafts. 3. One of the team left the job to work on a neighbors dryer vent cleaning, which is likely why you have that listed as the job above. This is okay, but it was not the most gracious thing since this neighbor owes me money and has never thanked me for any other favors. Would have appreciated being asked/told that they were going to do both jobs at the same time and then, of course, would have been okay with it. 4. The dryer vent staffer asked if he could charge his cellphone and I said yes he could use the outlet in the adjacent living space. However, he use the outlet strip and somehow bumped other plugs or moved them such that I had to spend about a half an hour getting the cable up and running again. Reminds me of the current article on using the bathroom or not. 5. The bill was not itemized. How did the $600 to 650 break down?
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from Dryer Vent Wizard of Middlesex-Essex
Dryer Vent Wizard is very sorry if this customer was not 100% satisfied with our service. Our goal is to ensure that every customer is completely satisfied. This is why we tell each and every customer to call if there are any issues that they feel need to be addressed. Unfortunately this customer did not call to discuss any of these issues with us. Having said that, we would like to respond to some of the comments made by this customer. First if the hole in the wall was not sealed, then that was an oversight on our part. We are human and sometimes make mistakes. However we would have been (and still would be) more than happy to come back and correct that situation. The washer/dryer could not be properly leveled since the washer/dryer could not be moved into their final resting place until the electric and water hooks ups were installed. That move was to be done after we left so we could not properly level the machines at that time. Dryer Vent Wizard always makes every effort to schedule jobs based on geography to minimize driving, to keep costs down, and to help the environment. This is why there were 2 technicians and why one left briefly to clean the neighbors vent. We apologize if this was perceived as anything less than professional. And finally, we normally do provide a detailed invoice but somehow this was not done on site. We will mail this customer a detailed invoice and ask her to call us if there are any further issues.
Fiyaz K.
03/2010
5.0
dryer vent cleaning
  + -1 more
The price was great. They were very courteous on the phone. They fit me in and were able to communicate through email as well. I liked that. They were very responsive.
Description of Work: I used Dryer Vent Wizard in September 2009 for dryer vent cleaning.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Marie W.
11/2009
4.0
air duct cleaning
  + -1 more
They were very thorough. They told me it would take three to four hours, but they were here for eight hours. They didn't charge me anymore than the estimate.
Description of Work: They cleaned about twenty vents.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$700
Michael S.
10/2009
5.0
dryer vent cleaning
  + -1 more
My overall experience with them has been good and I was happy with their service.
Description of Work: I used the services of Dryer Vent Wizard for dryer vent cleaning.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
BARBARA B.
08/2009
2.0
dryer vent cleaning
  + -1 more
They did a good job. I have a long line. They were on time, completed the job but it was very expensive.
Description of Work: The cleaned my dryer vent.
Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$500
Response from Dryer Vent Wizard of Middlesex-Essex
In response to the price, this job was more than just a simple cleaning. First it was necessary to make a repair to the dryer vent. Second a new vent cover was installed. And finally when the technician measured the air flow at the vent cover, it was less than 5 mph indicating the the vent line was basically clogged. The price for cleaning a clogged vent is much higher than the regular cleaning price because the vent must be unclogged AND cleaned. And in most cases this can take a good deal of time. I just wanted to clarify exactly what work was done for this member.
THOMAS B.
08/2009
1.0
appliance repair
  + -1 more
Appliance repair man recommended Dryer Vent Wizard. Call them the next day to make an appointment. Only time available was two weeks away but decided to make an appointment. Wrong decision! On the day they were supposed to show up, they never showed up on time and no phone call either. Call the company an hour after the scheduled time and confirmed the appointment. Person at the company was friendly and told me that she would contact the tech to call me ASAP. Another hour went by and nothing! Called the company again and the person apologized and said they are having difficult time getting in touch with the tech. Worst experience period and I wasted half a day trying to get the job done. Would not hire them in the future and would not recommend.
Description of Work: Was hired to clean dryer vent and replace as necessary
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Dryer Vent Wizard of Middlesex-Essex
Dryer Vent Wizard is deeply sorry for the poor experience of this member. Unfortunately this was the result of several things going wrong at the same time. First the manager of this area was on the road that morning and had no cell phone service. At the same time, the technician that was supposed to service this member had a family emergency and was unable to honor the appointment. Since the manager had no cell phone service, he did not get the call from the technician or the message from the member until much later. By this time the member was understandably upset. We regret that the member wasted so much of their time waiting for our technician and offer no excuses but just this explanation. As a result, we have been trying to contact this member to offer any dryer vent services they might need for FREE. However he has not returned our calls.
Dianne H.
05/2009
4.0
appliance repair
  + -1 more
I was having trouble with my dryer, the repairman said I needed to have the vent cleaned out, recommended Dryer Vent Wizard. Called them on Holiday weekend, they came within 3 days, cleared out vent and dryer seems to be working fine.
Description of Work: I was told by a dryer repair man that the problem with my dryer was a clogged vent, a potentially hazardous condition. They recommended Dryer Vent Wizard who came out promptly and cleared the vent. I thought it was a little costly but given the possible outcome, it was worth it. I think the one I contacted was from Stoneham.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$350
Sorrel S.
12/2008
5.0
dryer vent cleaning
  + -1 more
Keith did a great job with this situation. He was able to answer all of my questions clearly and he left the place in great shape. I called back later to report some icing over the exterior vent and they were very responsive, offering to install a new one, but explaining why they recommend the one they use. My issue is probably why I have icing in that place, rather than a problem with the vent anyway.
Description of Work: Put in new dryer vent after I complained of extremely long dryer times. Old dryer vent was out of code and very long.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Response from Dryer Vent Wizard of Middlesex-Essex
A QUICK NOTE TO CLARIFY THE VENT COVER ICING ISSUE. I SPOKE WITH THE MEMBER AND APPARENTLY THERE WAS WATER RUNNING DOWN THE SIDE OF THE HOUSE(I ASSUME FROM THE ROOF SNOW MELTING)WHICH RAN OVER THE VENT COVER AND LATER FROZE THE VENT COVER SHUT. I EXPLAINED THAT WE WOULD BE HAPPY TO INSTALL A "HOODED" VENT COVER (THE STYLE WITH A ROOF OVER THE FLAPPER) BUT THAT THEY ARE LESS EFFICIENT AND CAN BE PROBLEMATIC DUE TO THE FACT THAT LINT CAN ACCUMULATE UNDER THE ROOF AND CAUSE THE FLAPPER NOT TO CLOSE. THIS CAN LEAD TO BIRDS AND INSECTS NESTING IN THE VENT CAUSING SERIOUS ISSUES. WE AGREED WE WOULD TAKE A "WAIT AND SEE" POSITION FOR NOW BUT THAT IF THE WATER FREEZING CONTINUED TO BE AN ISSUE, WE WOULD RETURN AND INSTALL A HOODED COVER FOR FREE.
Mary Ellen C.
09/2008
5.0
appliance repair
  + -1 more
The man was very nice. He was here when he said he would be here. He was here for about four hours and he did a very good job. He kept everything really clean. He was very good. I was not able to shop around and get any other estimates.
Description of Work: They came to my place and put a dryer vent from my dryer to the exterior of my house.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$715
JILL S.
05/2008
5.0
heating & air conditioning/hvac
  + -1 more
My old dryer vent ducts were completely dysfunctional. Mr. Dickson devised and constructed a new path for the ducts and installed a fan to keep them clear. At this time, the system has been working well for over a year.
Description of Work: Mr. Dickson installed a new dryer vent system in my house.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,525
Response from Dryer Vent Wizard of Middlesex-Essex
I WOULD LIKE TO CLARIFY THE REASON FOR THE HIGH COST FOR THIS INSTALL. IT WAS A COMPLETELY NEW VENT LINE RUNNING OVER 40 FEET, THROUGH SEVERAL WALLS, REQUIRED THE REMOVAL OF A CLOSET DOOR, REQUIRED REMOVING AND REPLACING A CABINET IN THE GARAGE, AND INCLUDED A BOOSTER FAN. THIS IS NOT A TYPICAL EXAMPLE.
ERIN P.
05/2008
5.0
appliance repair
  + -1 more
The technician did an excellent job of explaining the issues presented by my dryer vent and the work he done during the visit. Very courteous, neat, prompt and efficient. Would recommend.
Description of Work: Inspected dryer vent line and connections, disconnected clothes dryer from line, cleaned dryer vent (less than 20 feet long) with vacuum & repaired unsafe portion of dryer vent line. Keith Devine did the work. Phone number is 866-498-7233(SAFE).
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$319
BARBARA S.
10/2007
5.0
appliance repair
  + -1 more
Happiness is having a dryer that doesn't vent into the room! I did not get competitive bids, so I don't know how the price compares.
Description of Work: Keith and his wife (partner team) arrived promptly to service a dryer vent. He had to climb on the roof to inspect the exiting vent. Finding it no longer serviceable, he installed a new dryer hose up to the roof line. Legally, we had to hire a roofing company to install the vent at the roof line, but Keith assured us, that if the roofers had a problem, he would willingly come back to finish the installation. He and his wife were very helpful. They cleaned the area before leaving.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
JAN S.
03/2007
5.0
appliance repair
  + -1 more
They replaced my dryer vent. The vent ended up sticking and staying up. I called and they came out immediately, and fixed it. Very good follow through and very careful on my roof. The took their shoes off when they came in the home.
Description of Work: The dryer wasn't drying properly.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
BARRY W.
09/2006
5.0
appliance repair
  + -1 more
Ontime, very friendly and knowledgeable about what I needed done. Offered several options on how they were going to do it. They're not cheap, but they do know what they're doing.
Description of Work: New dryer vent installed, holes drilled.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
SCOTT & BEVERLY C.
07/2006
5.0
appliance repair
  + -1 more
Prompt, well informed and quick. Did a good job of explaining possible risks of carbon monoxide from if not venting correctly. Working much better. A bit pricey but feel good that it was done right for a change (folks that were subbed by movers had done a very poor job)
Description of Work: Dryer vent had come loose. Repaired vent- put in burst proof hoses- repaired vent outside that was bent and allowing in pests.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$260
CYNTHIA B.
03/2006
5.0
appliance repair
  + -1 more
Company was recommended by appliance repair co. which refused to finish fixing dryer until venting was replaced (no longer to code in Boston to have plastic venting). Technician was timely, courteous, finished in one day. Should have explained he would not be able to repair holes cut in wall, company should make this clearer in its quotes. This was NOT an easy job however given length and complexity of run.
Description of Work: Replacement of plastic dryer venting from dryer to exterior wall, very long run including two turns, also replaced vent cover. Used all metal tubing, etc.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$729

Contact information

26 Poplar Rd, Westford, MA 01886

www.massdryervent.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 9:00 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Insured
Licensed*

Trade License Number
HIC 158487
Trade License Locale
Massachusetts
Trade License Authority
State of Massachusetts
Trade License Expiration
01/27/2022
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Dryer Vent Cleaning,
Appliance Repair,
Air Duct Cleaning,
Heating and Air Conditioning

FAQ

Dryer Vent Wizard of Middlesex-Essex is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Saturday: 8:00 AM - 12:00 PM

Dryer Vent Wizard of Middlesex-Essex accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Dryer Vent Wizard of Middlesex-Essex does not offer free project estimates.
No, Dryer Vent Wizard of Middlesex-Essex does not offer eco-friendly accreditations.
No, Dryer Vent Wizard of Middlesex-Essex does not offer a senior discount.
No, Dryer Vent Wizard of Middlesex-Essex does not offer emergency services.
Yes, Dryer Vent Wizard of Middlesex-Essex offers warranties.
Dryer Vent Wizard of Middlesex-Essex offers the following services: Dryer vent cleaning, repair, installation, alteration, inspections & booster fans. Dryer cabinet de-linting.
Ask for details.

Contact information

26 Poplar Rd, Westford, MA 01886

www.massdryervent.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 9:00 PM
Saturday:
8:00 AM - 12:00 PM