Berkshire Heating & Air Conditioning

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They responded very fast

Their plumbers new it was faulty when they installed it. My carbon monoxide alarm went off. There was a crack in. I called them immediately. It had just been inspected the day before. No one told me there was a crack. They told me they would send someone out later in the day. I asked them what to do because I had a house full of animals. They told me I should leave. I asked them if I should call the fire department and they said don't bother. They told me they would send a technician out. I called the fire department, and they were furious. The fire department came out and found the crack and leak. They had to replace the whole unit.

In January, 2011, the fan motor for the forced air ducts of our old heat pump system failed. The company that installed our 30 year old system (which had performed very well), Frontier Fuel, was no longer in business. But when I phoned their old number I got Berkshire Service Experts. I checked them out on Angie's List and they had a good number of excellent ratings. Jason from Service Experts came Feb. 1, 2011 and said it would cost $750 to replace the fan motor in our old system. We decided to replace the entire system instead. Daniel Baker from Service Experts came on March 11, 2011. There was no hurry, because our house was not hooked up to the natural gas pipe in the street. The ground was frozen. So nothing could be done until the ground thawed and gas pipe could be installed. Meanwhile we had electric baseboard heat. Daniel gave us prices for two new systems that he thought would meet our needs. We chose one. On March 29, 2011, Daniel came and we signed a contract and paid one third down. Public Works and Dig Safe came on April 6, 2011, to locate water pipes, TV cables, WMECO electric power cables (buried in our neighborhood), and phone wires (also buried). Later in April, Berkshire Gas connected our house to the gas line in the street. We made sure to keep Daniel at Service Experts informed because we wanted the new furnace and A/C installed as soon as possible, since we had no working A/C in the downstairs. They did the installation in April. It took two days as they had estimated. The installation team was professional, courteous, and cleaned up nicely after themselves. They did not mind me watching much of their work, and they explained anything I asked about. As per our contract, they removed our old heat pump. There was a pinhole leak in the gas pipes between the meter at the corner of the house and the furnace. This was the responsibility of Service Experts. Berkshire Gas provides an excellent system to detect such leaks and refuses to turn on the gas until the State Inspector signs off. Service Experts sent a different plumber who fixed the problem. The gas was turned on and the system became operational. The system has performed flawlessly for the better part of a year since it was installed. Service Experts included a free check-up, which they did on schedule in Feb, 2012. There were no problems. I had some questions and the service person answered them very well. He also explained how the safety interlocks work to preclude any malfunction of the gas heating system, which was reassuring. We elected not to have our air ducts cleaned. If I were doing it over, with hindsight, I would probably have them cleaned. After the new system was installed, I replaced the air filter twice within several months because so much dirt accumulated on it from our old ducts. I have elected to do my own maintenance (replacing the air filter, humidifier pak, UV bulb) for now rather than have a service contract. However, I will not hesitate to call Service Experts should any concerns arise.

I thought they did a good job putting in the water heater. The plumber was supposed to change some parts on two toilets. He wanted to leave for lunch and told me I could get the parts myself. I had to call his supervisor to make him stay and do the work.

Immediately after they installed the outside a/c compressor, I noticed several small parts (pieces of hose, clamps, screws, etc) were left on the lawn near where they had worked. There was also some sort of fluid (freon?) spilled on that portion of the lawn, which killed the grass around that area. The a/c unit itself has worked fine so far, but when the furnace humidifier was turned on in the fall, it didn't work at all. The company subsequently sent a technician to our house, who attempted to correct the problem, but it hardly improved the air quality one bit. Our home has very dry air in the winter and this humidifier was supposed to add moisture to the air when the heat is on. After two frustrating years, this $400 furnace humidification unit has completely stopped working altogether. When I contacted the company to complain, I was told that the unit is out of warrentee and I would have to pay $50 just to have someone come out and look at it, plus the cost of whatever parts would be required to fix it. After filing a complaint with the Better Business Bureau, the company reluctantly agreed to inspect the unit again and they determined that it was defective from the very start and had NEVER worked properly. It took THREE visits from their technicians to finally figure this out! They agreed to replace the defective part, but the humidifier still doesn't work properly. I would never trust this company again, as they do very sloppy installation work and the equipment they use is substandard. I feel like they only care about getting the most money out of each job, rather that what each customer needs. I also found numerous complains about them from the Better Business Bureau.

Jerrod Howell came to the house on time and carefully explained our options. he was very professional and friendly. When they showed up to do the work the two men were on time, very professional and their work was very neat. The electrician was also very friendly, courteous, and professional. We really liked them and would recommend them to anyone.

Service experts came to our house on a Sunday afternoon and climbed up into our attic (which he said they never do mid-day since it's so hot up there) to check out the air conditioning unit. He said the hose was clogged and that he cleared it, and then quoted us for a new unit and all of its component parts ($4-5k). When the job was done, he reminded us that by going into the attic he did us a favor, and he told us he was covered in insulation as a result. We truly appreciated this, but I found it a little strange that he complained so much about it. Our real issue was that the ceiling starting leaking again two days later, and even worse than before. It could have been because they didn't fix the problem, or because they didn't put the hose back on correctly, but we were disappointed that we paid $250+ and the problem wasn't fixed.

Jerod Howell did come to our house as promised. He sat down with us and spoke about several choices we had for new A/C units. He never quoted any prices. We asked him for prices but he claimed he could not find any in his manual. While he was with us, he called someone to get some prices. He was not successful-----either the other person was not in his office or did not know either. Before he left, Jerod told us he would get back to us either later that same day or the next day with prices. Guess what? WE HAVE NOT HEARD FROM HIM SINCE THAT DAY!!!!!! Totally unacceptable. Even if he does call us back now (after a month and a half), we will not do business with this company. This experience does not make this company look good.

I really like them. They offer really excellent maintenance contract. So, they come in the summer and the winter to service your heating unit and your cooling unit proactively. The price is also very reasonable like $12 or $15 a month. You get those two service calls for free by paying the service. Then you get the discount on an emergency service call in the event you need one. They are very reliable, timely, polite and clean. They take off their shoes when they come into the house. It’s amazing. They come in a truck with the Berkshire logo on it; it's like the whole nine yards. They do a good job. They are very proactive. They will call you to let you know when it’s time for your air conditioning service. They are not getting any money out of this since they already have my money. They call me proactively, which I really appreciate because six months flies by in no time. When it comes to the price, there is good value for the money.

The serviceman was very thorough, knowledgeable, courteous and efficient in his work. He had a lot of patience in explaining to me why the A/C was not working, even showing me the broken or worn out parts. Because our A/C was very old and inefficient, he explained to me the different choices I had for replacement. He asked me if I wanted to make an appt. to talk to the company's comfort advisor, who would give me prices on newer models and help me decide what to do next. I said yes and he made the appt. right away. He cleaned up the areas where he worked. There was never any pressure from him to purchase anything from this company.

My son was able to get service more quickly than a lot of the oil services around that deliver oil. They came out and did the regular yearly service and also relocated the oil line in the cement floor. They picked the oil line up so it went overhead instead of under the floor. It was $350.00 for the relocation of the oil line and about $200.00 for the yearly servicing of the oil furnace. My wife was there when they did the work and she wrote the check. I am not really sure of the price. My son just moved in and I haven't had any connection with oil heat in 30 years, so I don't know what the prices are now for the oil heat. We would use them again in the future.

I have a contract with them. The appointments have to be made through a national office which is less than good because the information is not passed through accurately. The technicians who come to the house are outstanding.

I have a contract with them where they come every year to service my furnace. They have done other work too. I recommend them very highly. They are very dependable and professional. The first time I hired them I had a real problem with the furnace and it turned out be that a part had gone haywire. It?s half the cost of a gas company. I have been using their service for about 4 years. They call in advance and tell you when they would be coming i.e. within another 2 hours time period. They call you to tell when their representatives are on their way. They are very professional. The people whom they send out really know what they are doing. The price isn?t cheap but it?s reasonable because they do the work and replace the parts and so forth. I have never had any problems after using their service. I am sure I can find someone cheaper but I can never be sure if they are going to show up. They actually call me in the fall when it?s at least a month ahead to just tell me that they need to come and service the system. We schedule the appointment over the phone. They come exactly when they say they are going to come. It?s a very well run company.

They did a fine job and they were prompt.

I had a tip knotch service ! My old furnace was not the same size as old, so duck work had to be worked into the installment , there were no suprise costs. everything was as priced originally.quoted. They were took pride in their work. They knew what they were doing,They did not cut any corners to rush the job.

We have used this company for 4 years for one duct cleaning, regular spring and fall service of our heating and cooling, air filter installation, and repairs. They have always been punctual and professional and have passed up opportunities to take advantage of us when they could have. Like the time I hired them to install a humidifier but they pointed out (without making me feel like an idiot ;), that *we already had a humidifier* installed. The humidifier was more than 5 years old and did not look like it was in great shape to me, but they confirmed that it was adequate to the task and they have continued to service it along with the rest of the system for the past 4 years. We have had more than 6 different technicians over the years and they have all been very courteous and professional. Very reliable company that I strongly recommend.

Excellent work. Prompt and professional at every stage. They had an issue with a part that didn't work and followed very promptly. They were excellent with communication at every stage through the process.

They were excellent. I would ask them back again.

I called to ask for an estimate on replacing my HVAC system. A young man came the next day, measured, looked over the house, and promised an estimate within 4 days. Now, almost three weeks later, I have not received any further communication from anyone in the company. I would not trust a company whose initial contact has such a poor result.

The salesman was prompt, friendly and spent time explaining to us the different options available. He also brought documentation decribing and supportive of the brand of furnace they sell.

They have been fine. They are very professional.

It goes go very good. The service is convenient.

I received a few names from the gas company regarding another problem with a heater. One of the companies on the list referred me to Berkshire as the initial company did not do the work I was requesting. I called Berkshire and their response was very prompt and they were out the next day to fix the heater (thermo coupler). I asked the workman about the larger installation of heating and cooling system. He called the office and set up an appointment with a salesman within a day. The sales information was thorough although out of date (which I mentioned to the salesman). Within a week the servicemen and equipment arrived and installed it that day. They returned to remove the old furnace and any other followup work was completed. Due to the season the AC was not activated. They will be out in the spring to do so.