Berkshire Heating & Air Conditioning

We purchased a new gas boiler from Berkshire Heating and Air Conditioning, LLC in May 2022, along with a paid 2 year warranty agreement. The boiler was serviced per agreement. in February 2023. The boiler broke down in February,2024. Berkshire Heating sent a serviceman who repaired it. It broke down again 7 days later and we were told we needed a $1700.00. part. We agreed to that and were told Berkshire Heating would call as soon as the part was in. At that point they never offered to come back and try to restart the boiler. So, we, an elderly couple, were left with NO HEAT in the middle of February. We had also purchased a mini split heating and air conditioning system from Berkshire Heating. We tried to heat our home with the units, but they also were not working because when they were serviced (per our paid warranty agreement) in 2023, the serviceman did not check the fluid levels in the outdoor unit. We were told Berkshire is not able to service this issue during the colder months. So, we had to depend on space heaters for heat in February. It is now April and they NEVER called back to tell us the part for the boiler was available or to inquire how we were doing with no heat. In the past few years we have had Berkshire Heating install a mini split system, a new gas boiler, a new water heater and two outdoor water faucets. Two of these systems are now broken. After being loyal customers for many years, we received absolutely no support or concern and our paid warranties and guarantees were never honored in any way.

This company is fantastic! I own a liquor store and my cooler stopped functioning on a Thursday. They immediately sourced two new condensers and are tonight Wednesday ( less than a week later with a normal lead time of 3 weeks for new units) FULLY operational! I cannot thank them enough and will recommend them to anyone!

They have been excellent and we have had no issues at all. Very reliable and we would highly recommend them as well.

The sales man assured me they would bring space heaters, it was the dead of winter, they did not.I had a father and son come to the house to install a new furnace. When they removed the old thermostat in my hallway, the new one was smaller. he didn't add a cover plate so you could see the old holes, he left the drill shavings on the floor. After they finished the furnace, the PVC pipe that went outside had a dip in it, it was leaking. The attachment next to the furnace, was leaking. They added PVC extensions to the exhaust pipes outside, they went from code height to 4 feet tall, I told them to remove them it looks like the back of a restaurant. He said he could not someone would have to come and remove them. I called the office and went through the list of complaints,They did send another guy out the next day. He had to cut and replace all the PVC pipes, fixed all the other leaks, added a plate in the hallway, cut the added PVC pipes outside, but he did fix everything. I have not had a problem since with the unit. So I was conflicted about this review. It started out a disaster but ended good. Just hope you don't get the bad eggs if you hire them.

Used this company for years but found last couple of appointments the technician didn't want to answer my questions and seemed annoyed that I was so inquisitive.

The experience is good every time I've used them. They have hit their quotes. The staff is pleasant.

It was good. We did it through our energy efficiency program of our state. A lot of utility companies give rebates if you put in a more efficient project. They were one of the recommended contractors. They had their salesperson come out first and go over some different models. Originally we were looking at a different product, but they sold us a product that was less expensive, but had the same warranty. I appreciated that they made a recommendation on a way to save us money. They did that on a couple of things. We were considering A/C they said our house wouldn't really be great for it based on the problem we were trying to solve. They were very good from that perspective. The install was great. We had another furnace that they had to get out and they did it well.

We were told we needed a replacement part ($822) and duct cleaning ($595). All this on a new furnace they installed in 2013. I called another provider to get a 2nd opinion, telling him only that I had a 2 year old furnace that had not yet been serviced, and asked him to inspect and advise. He was prompt, professional and told us no parts needed to be replaced and that duct cleaning was not necessary. We have retained him as our go-to plumber, hiring him twice since with excellent results. I wrote a very polite and not sarcastic letter to Berkshire and told them of all this and that I would appreciate being removed from their customer list permanently, giving them a chance to respond, which they did not. We do not recommend them to anyone for any reason.

The system was not clean and it wasn't running well. I think they never did the work completely. They didn't set up the system to it ran at maximum efficiency. There were problems sometimes because they would say that they were coming and they wouldn't. They didn't even call.

We were having a problem with the downstairs zone a/c and called the company (dba Berkshire Heating and a/c). They returned our call promptly and came the next day. We just moved here and their technician explained our system. He also found a problem that we were not aware of with the drain hose which if left unnoticed would become an issue. We were very pleased with the technicians knowledge and eagerness to help and decided to sign up for Berkshires Priority 1 membership which gives us reduced rates and other benefits. Given the problem we have run into of service professionals not returning calls and the knowledge shown by the technician, we were happy to enter into enter into this type of agreement costing $358 for 2 seasons.

First off, they stopped being Service Experts in the spring of 2013 according to their office. They now go by Berkshire Heating and Air Conditioning. I?m not sure of exactly when that happing. I got a mix of ?Service Experts? and ?Berkshire Heating and Air Conditioning? paperwork. I first started with Berkshire Heating and Cooling when they were part of Service Experts around April 26 of 2013. My central air condition unit would start and only run for about five minutes. I went to their web page and was able to schedule an appointment for the next day. The service tech came out, futzed around for about half an hour. His diagnosis was that the circuit breaker was tripped because of a faulty compressor that needed to be replaced at a cost of $2500.00 and gave me a bill for $99.00 (to be applied to the price of a new Air Conditioner if I so chose) and said he would have a salesman contact me. (They don?t call them ?salesmen.? It was something hoakie like ?Comfort Specialist.?) The Salesman came to my house on May 2. He gave me a price on a regular AC unit, and I asked him about adding heat pumps. The cost was prohibitive, so I decided to go with a straight AC unit. It gets interesting here. I thought he told me $4,200 for the unit, he says he told me $5,600 or $5,800. It?s possible that I was wrong but I don?t think so. What I am positive about is asking about the flexible ductwork. I knew it needed to be replaced. It was twenty years old and pretty torn up. I almost replaced it the year before but never got around to it. He told me that it came with the unit. I knew from checking around before that less than $100.00 for 25 feet of it. I only needed about 12 feet so it seemed reasonable. Anyway we haggled the price down to $5,150 (installed) with two years of free spring tune-ups and made the deal. He gave me some Service Expert guarantees. About a week later they came and installed the new AC unit. They work quickly and cleanly and cleaned up after themselves. I specifically asked them if they checked the existing wiring. They said they did. The next day the AC was doing the same thing that the old one did. I called and they had someone there the next day. This service tech found that the wire coming out of the circuit breaker for the AC had been loose and was burned pretty badly. Even he said that this is something that the installers should have caught. Soooo, that was probably the only thing wrong with the old Air Conditioner. I didn?t raise a stink then because I had been considering replacing the AC anyway to get a more efficient one. The new one is a Lenox, so I?m happy with that. My electric bill this summer was down. I guess I?ll just have to wait and see about the two free tune-ups. I started it up this spring and it was only blowing a tiny bit. I called for the spring tune-up and they came within the week. The tech open up the unit and there was a solid block of ice in it. He said there could be a lot of reasons for that, but would have to wait for the ice to melt to diagnose it. The next day another tech came out and started working on he unit. He checked out a few things and glued back some insulation that was loose (from the manufacturer) in a few places, then started the unit up. He immediately knew something was wrong by the sound of the blower. He opened another section to check the airflow. Next to nothing. He opened the skirting on the home and crawled underneath. They had never change the flexible duct and it was broken and collapsed. He told me he would report the situation and closed up the unit. When I talked to the office they told me that they would replace the flexible ducts, for EIGHT HUNDRED AND TENTY FIVE DOLLARS. When I told them that the salesman said it was included with the unit, he said they never do that and quite rudely told me that they ?would not give [me] the ductwork.? Of course the salesman also says he never said that. One of the guarantees that they gave me was a three year Service Experts Satisfaction Guarantee. They would make it right or remove the equipment and refund all the money. I asked him about that. He told me they were no longer Service Experts and that I would have to get a hold of them about that and hung up. No information about how to get a hold of Service Experts. Now if I can ever get a hold of Service Experts, I?ll see what happens. BTW I called another company for a price in case Service Experts did pull the unit. He told me he just put in a similar unit in my park, INCLUDING the flexible duct from scratch for about $3,500.

I first started with Berkshire Heating and Cooling when they were part of Service Experts around April 26 of 2013. My central air condition unit would start and only run for about five minutes. I went to their web page and was able to schedule an appointment for the next day. The service tech came out, futzed around for about half an hour. He told me that the compressor needed to be replaced at a cost of somewhere between $1,000 and $2,000 (I don?t remember the exact price but it was high enough to consider replacing the unit.) and gave me a bill for $99.00 (to be applied to the price of a new one if I so chose) and said he would have a salesman contact me. (They don?t call them ?salesmen.? It was something hoakie like ?Comfort Specialist.?) The Salesman came to my house on May 2. He gave me a price on a regular AC unit, and I asked him about adding heat pumps. The cost was prohibitive, so I decided to go with a straight AC unit. It gets interesting here. I thought he told me $4,200 for the unit, he says he told me $5,600 or $5,800. It?s possible that I was wrong but I don?t think so. What I am positive about is asking about the flexible ductwork. I knew it needed to be replaced. It was twenty years old and pretty torn up. I almost replaced it the year before but never got around to it. He told me that it came with the unit. I knew from checking around before that less than $100.00 for 25 feet of it. I only needed about 12 feet so it seemed reasonable. Anyway we haggled the price down to $5,150 (installed) with two years of free spring tune-ups and made the deal. He gave me some Service Expert guarantees. About a week later they came and installed the new AC unit. They work quickly and cleanly and cleaned up after themselves. I specifically asked them if they checked the existing wiring. They said they did. The next day the AC was doing the same thing that the old one did. I called and they had someone there the next day. This service tech found that the wire coming out of the circuit breaker for the AC had been loose and was burned pretty badly. Even he said that this is something that the installers should have caught. Soooo, the old AC probably had nothing wrong with it. I didn?t raise a stink then because I had been considering replacing the AC anyway. The new one is a Lenox, so I?m happy with that. My electric bill this summer was down. I guess I?ll just have to wait and see about the two free tune-ups. I started it up this spring and it was only blowing a tiny bit. I called for the spring tune-up and they came within the week. The tech open up the unit and there was a solid block of ice in it. He said there could be a lot of reasons for that, but would have to wait for the ice to melt to diagnose it. The next day another tech came out and started working on he unit. He checked out a few things and glued back some insulation that was loose (from the manufacturer) in a few places, then started the unit up. He immediately knew something was wrong by the sound of the blower. He opened another section to check the airflow. Next to nothing. He opened the skirting on the home and crawled underneath. They had never change the flexible duct and it was broken and collapsed. He told me he would report the situation and closed up the unit. When I talked to the office they told me that they would replace the flexible ducts, for EIGHT HUNDRED AND TENTY FIVE DOLLARS. When I told them that the salesman said it was included with the unit, he said they never do that and quite rudely told me that they ?would not give [me] the ductwork.? Of course the salesman also says he never said that. One of the guarantees that they gave me was a three year Service Experts Satisfaction Guarantee. They would make it right or remove the equipment and refund all the money. I asked him about that. He told me they were no longer Service Experts and that I would have to get a hold of them about that and hung up. No information about how to get a hold of Service Experts. Now if I can ever get a hold of Service Experts, I?ll see what happens. BTW I called company for a price in case Service Experts did pull the unit. He told me he just put in a similar unit in my park, including the flexible duct from scratch for $3,500.

The furnace itself had been far from trouble free during its brief lifespan. An independent and more thorough inspection disagreed with the urgency and the analysis but found other problems and still recommended replacement.

Condensate piping/pump, condenser foundation pad drop cloth, floor saver protection, complete clean up and vacuuming, certified refrigerant handling, code compliance.

I asked Edwin how long it would take to find the blockage and how much it would cost. He said it would take at least two hours at $100 an hour, including the time it would take to wait for the boiler to cool down sufficiently -- another hour. I told him that I would call back -- not very pleased with his capabilities. When I did call back on the following Friday, I asked the customer service rep for a more experienced person, since Edwin had only been servicing boilers for three years. She told me she would put me in touch with Jason, who had "much more experience." I asked if that was the former owner and she said yes. This turned out to be false. Jason was NOT the former owner and had only four years of experience. Jason called to introduce himself and told me that since my situation was not an emergency, he would not be traveling in a snowstorm to service my boiler -- understandable. But he had a different opinion on the price. He said he thought it was a flat fee of $400 for locating and clearing the drainage obstruction. He suggested hitting the drain pipe with a wrench to see if it would loosen the clog and to call back Saturday morning if that didn't work. It didn't. I did, however, take a section of a bent coat hanger, inserted it in the drain pipe and gently scraped the inside. The clog was instantly cleared! I was amazed that the first technician didn't even try to scrape the inside of the drain. I told a customer service rep about this experience the next day and she said she she understood why I was unhappy and would notify the manager. I received an e-mail survey from Service Experts asking me to rate the service I received. I gave them a very honest report, as I have in this rating. No one every contacted me, so I must assume that Service Experts doesn't care if their customers are dissatisfied.

There was difficulty arranging things with sales initially, but technicians were fine on both visits.

They were very good and did what they promised when they installed the air conditioning units. We didn't like aesthetically how it looked on the outside of the house, but they came right over and redid it.

I called one other company regarding a gas furnace that was not working. The first company I called was not able to come by until between 6 and 8 p.m. Service experts gave me a window of 10 and 12 that day. Since I was without heat and it was getting cold, I canceled the other company and went with service experts. They called back shortly and said that the service tech was running behind and would be by between 12 and 2, which was fine. When the tech arrived, he met the tenants father at the door and according to the tenants father, he was a bit short with him and demanded that the landlord be called and was very concerned as to who was going to pay for the service. I imagine these companies have gotten in trouble in the past with tenants calling for service and telling the company to bill the landlord and the landlord not agreeing to the services. I arrive a few minutes after the technician arrived, he called me on my cell phone and i told him I was right around the corner. He was pleasant with me and I could not complain about his attitude or his professionalism. He took the furnace apart and within a few minutes got it running again. He showed me where the heat exchanger was damaged and explained to me the dangers of this. He said he would contact a comfort specialist and have him come over and price out repair or replacement of the furnace. He called the comfort specialist, Doug, and told me he could be there in a hour. I explained I was tight on time and he called doug back and negotiated a 30 min arrival time, which was more like only 20. I explained to the service tech that I just wanted a price and then I would follow up with my decision. The tech told me that he could not give me a price because Doug had to look over the system and the house to make sure it was adequate. As the tech was packing up his tools, as DOug was heading over, he then told me that it would be 2400 dollars to replace the heat exchanger and 4500 to replace the furnace. I was a little annoyed by that because I didn't want to sit through a sales call. When Doug came, he wanted to sit down right away and go over the pricing. I asked if he needed to look at the furnace first, as the tech had implied that he would, and he then went downstairs, just to humor me I think. We sat down at the table and he told me the same prices as the tech did. I pretty much just left it as though I will think about it and get back to him. At one point he asked me what I was planning on spending, which leads me to believe I could have negotiated the price a bit. I asked about any promotions or Angies list coupons and he told me there was a costco promotion that provided 10 percent back to use at costco. After meeting with him I called a few companies and they all seemed to give me ballpark, sight unseen prices that were a bit more so I decided that Service experts price was competitive. I called Doug and told him I wanted to go ahead with the furnace. He came to my work to have me sign the agreement. The furnace was installed a few days later. They showed up on time and did what was expected. All in all I was very happy with the service.

After a tech finally showed up to see what was wrong with my furnace, I never heard back from anyone at service experts. I finally called to see what the estimate was. No one knew anything about my issue. I was shuffled from person to person being told I would be called back. Finally, the tech who originally came out called me saying he accidentally wet his notes from house,could he come back and review the issue. He came,took measurements and again I never heard back from anyone. I finally called and spoke to joe spada who claimed to be a supervisor. I explained the run around I had gotten. He finally gave me a quote for my repairs. I declined services because it took me a month just to get a quote!!! He apologized and said he would refund the $100 charge for someone to come out and do an estimate. I'm still waiting for the refund (it's been 2 months).

I contacted Costco originally for a quote, as they offer a special service for their members to use their contractors who will provide Lennox equipment installation and services. At the same time, I had talked to Service Experts, not knowing that they were Costco's contractors in this area, about getting a quote for the same service. Doug came out to inspect the current unit as well as the house itself, and at some point, Costco was brought up at which time he told me that they were the Costco guys as well. Perfect, I thought, as it made one less call to make and I could actually see the difference in price since Costco offers a substantial rebate on top of the discounted pricing. I also, as part of my due diligence, called another HVAC group here who quoted me a substantially cheaper unit, but that unit's warranty was nowhere near as extensive or protective as that offered by Costco, nor was the unit they quoted me on nearly as good, according to the research I had done. I wasn't overly thrilled about spending an extra $2000 for the system, but I figured it would be worth the piece of mind. (BTW, I have no regrets about the unit at all at this point) Between the date of the quote and the date of the install, I emailed Doug with random questions regarding the install specifics, and much to his credit, regardless of when I sent the email, I would have a response back within 20 minutes or so. In fact, Doug even advised me that apparently, I was actually qualified for an extra rebate incentive that Costco was offering based on the install date, so the difference in price between this system and the other guy's dropped from $2000 to $1500. On the date of install, the installers themselves were right on time. I was advised during the sales process that the actual install would probably take 1-1.5 days, but was pleasantly surprised when they finished by 3:30 that afternoon. I have looked over the units, both inside and outside the house, and am very impressed with how well they placed the units, as the spaces the units fit were going to be very tight to fit them into. I know a little about plumbing and quite a bit about mechanics, so I was thrilled that they actually used the proper materials, which is more than I can say for whichever bozo installed the previous unit. The one thing they did that I was not expecting was to actually put a warning sign over my exhaust ports outside, which had never been done previously, but from a safety perspective, I'm glad they did. There was one issue that popped up regarding the size unit I could have given my current ducting, but he worked some magic so it actually ended up behooving me moreso in the end. Very satisfied.

The service techs showed up on time, were professional and polite, and got to work immediately. I went away to run some errands, came back a few hours later and they were still hard at work. They finished in the time frame I was originally quoted by the sales guy, cleaned up and it was as if they were never there, except that now I had clean air ducts. I saw some of the stuff they pulled out of the ducts and was glad I called them.

Excellent. I highly recommend Daniel and his company to anyone.

Service Experts Heating & Air Conditioning were great. He changed it from a service call to maintenance and saved me $30. He took his time, showed me everything he was doing, and explained everything. It was great. The price was awesome. The guy was a little grumpy when he first came in.

When I decided to purchase air conditioning for my home, I assumed that my entire house would be cooled... especially the sleeping areas. After the installation, my daughter, whose bedroom is on the second floor, would often open her windows and run a fan. When I informed the company that my second floor was not cooling, I was told that I needed duct work. Of course this means more money I would have to hand over. I have complained several times to the company. So much for their supposed 100% Satisfaction Guarantee...I am no where near satisfied! UPDATE: I am certain that the following events happened because of my review here on Angie's list. I was contacted last year by the company (by a Bob? who left a message that he wanted to "make things right") When I did return the call --- no one had a clue who Bob was or what he had spoken about. Several months later, I got another call- apparently the company is under new management or new ownership or something. Any way... the suggestion was now to close my vents downstairs to force the cooler air up. My vents do not close so I left a message regarding that fact. So far no one has called me back. My daughter is home from college... sweltering upstairs, even with the fans on.

They're professional. They came out to do the job and did it correctly.