ARS / Rescue Rooter Boston

Description of Work: .

Description of Work: The technician came out and told us it would be about 1300 to fix our AC unit or we could purchase a new one for about 6k. While my husband and I were discussing our options he "phoned his service manager" and then informed us that their company was not willing to work on our unit so according to them our only option was to purchase a new one. The next day we had another company fix the unit for 165.

Description of Work: .

Description of Work: Date of

Description of Work: Cleaned A/C unit and tested

Description of Work: Called ARS to make an appointment for the Tune Up and I also needed them to repair power to the unit. They said they would first have to fix the problem and another appointment would have to made for the tune up. Appointment was made for 9/4/15 to fix the problem. Meanwhile, my husband found a local Company for less money to come out and look at the problem. I called ARS on 9/2/15 @ 2:51 and Cancelled the service call. (it's in my phone). My husband was home for the SP on Friday. ARS came to our door, Husband thought it was the people he called (Repairman didn't say he was from ARS), SP diagnosed problem to be wires outside chewed by mice. Estimate of $149 to repair the wires on top of the $135 to diagnose. Husband said "I can repair that myself". SP leaves and the other SP arrives. My husband then realize what happened. He called ARS and said "my wife cancelled this service call" they told him no cancellation was made which is entirely false. Husband fixed wires, still not working. He had to call the local SP back to repair the transformer. I'm giving this Company an F because I feel they were careless in communication within their company and poor diagnostic. They only partially diagnosed the problem. They caused us a very costly and frustrating experience. Would NEVER recommend this Company to anyone.

Description of Work: Prompt, professional & |Competent.

Description of Work: Performed a/c tune up. Service person was knowledgeable and did a good job.

Description of Work: Tuned up my central air conditioner. Everything went well.

Description of Work: Second time I used them. Best company I've dealt with for heating and air conditioning. Second time they did repairs and were able to fix the problem without pushing for costly repairs and maintenance work. |

Description of Work: They did oil furnace repair. They had an oil furnace technician come out and he did a very thorough job. It work great for the rest of the heating season.

Description of Work: Furnace tune-up.

Description of Work: A/C tune up, very professional and on time. Answered all my questions regarding my system.

Description of Work: Great service! The technician arrived within the time window I was given when I made the appointment, and he called when he was about 10 minutes away to give us the head's up. When he arrived he immediately identified an issue we'd been having with our furnace and had the replacement part already in his car and replaced it for a reasonable price. Very nice and not pushy at all. If I have furnace trouble in the future I will definitely be calling ARS.

Description of Work: I purchased a deal for $99 for a gas heating tune-up.

Description of Work: .

Description of Work: Checked our air conditioning system. Found a worn part which could cause a problem anytime or last indefinitely. Surprised with the find because the A/C is only about 7 years old and not used that much, maybe six times a season.

Description of Work: .

Description of Work: They came in for an A/C tune-up. Technician was really professional and thorough. Very happy with the service.

Description of Work: .