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CRAFTECH

Mold Testing & Remediation, Water & Smoke Damage

About us

We are a locally-owned property restoration company in Upton, MA, serving the Central Massachusetts, Worcester County and Metro West regions. We serve two very important customers: insurance companies/agencies and their policyholders. Whether a homeowner needs to have water extracted from a basement, or an adjuster calls on behalf of a fire-stricken homeowner, we’re here to respond quickly and professionally. After four decades in the restoration business, we’ve come to know our customers. We know how deeply homeowners value their property, how to facilitate smooth claims settlements for insurance professionals, and that no two property damage situations are the same. Our experienced staff has the skills necessary to restore damaged structures and contents, to care for home & business owners, and to help adjusters move claims to completion. Moreover, Craftech understands the urgent nature of property damage situations. First, we’re well-trained in current water mitigation and remediation processes. Second, we’ll respond to all water losses immediately to provide necessary extraction, clean-up, and drying services, to control the threat of secondary damage.

Business highlights

52 years of trusted experience
Emergency Services Offered

Services we offer

We’re also your experts for fire, smoke, soot and mold losses. For structure and contents cleaning, soot mitigation, smoke and odor removal, contents pack-out, cleaning, storage, and more, we’re your experienced partner!

Services we don't offer

Air Quality testing, Crime Scene clean up, Asbestos, Removal of ice dams and snow on roofs, carpet re-installation and rebuild

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.970 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
4%
3
0%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 51-70 of 70 reviews

edward C.
08/2018
5.0
excellent work. very professional.
Description of Work: water damage-remove ceilings,walls, and floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,072.93

Ally L.
03/2018
5.0
carpet installation
  + -1 more
It went very good
Description of Work: Carpet tearing up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

richard R.
02/2018
5.0
perfect fast response professional
Description of Work: Frozen pipe flooded basement clean up and dry out

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Val E.
12/2017
5.0
Very honest!
Description of Work: Had a leak in the bathroom wall that was dripping into my dining room. Once the plumber opened it up Craftech came right away and they actually told me that I did not need their services. And that it would dry on its own.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Raymond K.
09/2017
5.0
They were GREAT!!
Description of Work: Dried out water damage to bathroom and kitchen from roof leak

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan S.
11/2016
5.0
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Gunther S.
08/2015
5.0
unknown
Description of Work: Mitigation for winter storm related damage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Glenn H.
06/2015
5.0
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Bryna L.
06/2015
1.0
unknown
Description of Work: Instead of cleaning up a flood, they caused a secondary flood which required a two floor mold remediation. My home is still being fixed.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0


Response from CRAFTECH
Unfortunately we had a dehumidifier malfunction and leak in the home and it caused additional damage. We offered to immediately come and dry this area and correct any damage. The homeowner declined to have us return to address the damage. The water was then left for several months before any further work was done, causing mold to grow in the home. We have made every possible attempt to rectify the situation and appease the homeowner. This included filing a claim with our liability insurance carrier. Unfortunately as a business owner, accidents do happen, however I truly believe we handled this situation as timely and professionally as possible. Please let our positive reviews speak to our professionalism and don't hesitate to call to speak with the owner, Tom Smart should you ever be in need of our services.

Lisa G.
03/2015
5.0
Wow! If only every experience with a home contractor could be this smooth! When I called and explained my problem, Scott explained the process and provided a realistic estimate of when a crew could come out. The crew arrived ontime (Chris and another guy whose name I wish I could remember), immediately took some measurements, and explained their approach based on the data collected. They provided updates as they progressed and collected information required for the insurance company. In the end, they removed drywall, insulation, and flooring from one room and drywall from a second. A dehumidifier and blowers were left in the room that still was wet and they set up a time the next day to check that it was drying out properly. The demo was done neatly, as was cleanup. After confirming that everything had dried properly, the dehumidifier and blowers were removed. Of course we all hope to not need to call a water damage company, but I would definitely recommend Craftech should the need arise.
Description of Work: I had water damage in two bathrooms as a result of ice dams. I had Craftech come to assess the damage and dry out the damaged areas. This was part of an insurance claim.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John J.
02/2015
5.0
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

phyllis C.
02/2015
5.0
unknown
Description of Work: Clean gutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

George B.
01/2015
5.0
unknown
Description of Work: I used them twice. Once after a house fire in 2004 andfor soot in an apartment in 2013. I was satisfied both times.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Patrice M.
08/2014
5.0
unknown
Description of Work: Since the children are out and on their own, we never use our recreation room. The utility room adjoins it, and there was a slow leak from our hot water heater. The water seeped into and under the wall-to-wall carpeting, up and around some of the walls and doors. The result was a soggy, moldy mess. |The Craftech team was wonderful. They set up, removed the water, ripped up the carpeting, set up fans and consulted us every step of the way. Showing us where the walls and framing needed to be replaced, and how it would be carried out. We selected flooring (laminated), paint color, etc. couldn't be happier with their work or professionalism. |They also provided storage for all the items in the room while they did the work. Who could ask for more?

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard C.
06/2014
4.0
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$30,000

scott B.
06/2014
4.0
I was covered under an insurance claim so, I did not have to pay anything. They were very thorough and they charged me to move a dryer out of the room but, they did not put it back. They did what they said they would. I think that they did a good job. I would use them again.
Description of Work: Craftech did some water damage litigation.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Monina L.
05/2014
5.0
Spencer and Chris conducted themselves and performed their work very professionally, and so did Christina and her cleaning crew. They arrived on time, did their work, and left. They cleaned up after themselves. They were easy to approach, converse, and work with. They made sure I was satisfied with their work. When Spencer heard I needed an electrician on short notice, he contacted somebody he knew, and the electrician arrived within an hour. Spencer seemed to have a good working relationship with the insurance adjuster. Craftech Restoration was easy to work with to set up appointments.
Description of Work: On the week of January 12, my insurance adjuster recommended that I contact Craftech Restoration. I did, and within that week, Craftech Restoration came, specifically Spencer Erickson [water technician] and his assistant Chris. Spencer explained what they will do to dry up my place (water pipes froze, burst and leaked). They placed several huge/large blowers and dehumidifiers around the house, including the garage; these ran for several days. I had to be away that weekend, so Spencer installed a lock box for the house key, so he could come in and out of my house to make any necessary adjustments to the placement of the blowers and dehumidifiers. After all the repairs were done in early May 2014, I called Craftech Restoration again to make an appointment for a final clean up (vacuuming and steam cleaning the carpet in all affected areas). Once again, it was very easy to make an appointment. I even had to change the initial appointment, and Craftech Restoration was very accommodating. Christina and her cleaning crew (3 in all) arrived on time (8:30 am) and completed the carpet cleaning in approximately 3 hours. The crew members seemed to get along and worked well together.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Glenn A.
05/2014
1.0
I have never heard of them
Description of Work: nothing

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from CRAFTECH
[Member name removed], We were called in by your insurance company, Hanover Insurance to clean up after a sewage loss in your home. We completed work on 5/7/2010.

Andrew H.
04/2014
5.0
I have an approximately 1000-1200 sq ft basement. Floors are still concrete but exterior walls were framed, insulated and drywalled - otherwise, the basement is wide open. A recent rainstorm end of March/beginning of April caused my basement to flood with 4 inches of water across the entire floor. Luckily, the floor was only concrete and the entire basement is wide open (only used for storage) with no interior wall framing. I was able to remove all the water but had concerns about mold growing behind the walls where I could not get to it to dry out so rather than risk the chance of growing mold, I called Craftech for some remediation work. The quote will cost you but if you choose crafttech, the estimate is just subtracted from the price they quote you. I was able to get a quote the same day I called them and was also able to get them to start and complete the work the very next day. Sent 3 persons to remove drywall - 2 feet up from floor - remove insulation behind the 2 feet - removed all debris - sprayed exposed framing with "scrubber" for mold/disinefectant and removed all trash from site. They also left the area they did work on absolutely spotless - This is BIG - so many contractors will do work and leave the place a mess where they worked - NOT Craftech. I would recommend them based on my experience with basement flooding remediation. On-time, professional, price is fair and reasonable and they left the area clean and ready for whatever you have in store next. Nice job Spencer and crew.
Description of Work: Basement water flooding remediation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Alma Ruth R.
01/2014
5.0
Our office was flooded when a sprinkler head froze and broke. Craftech sent out 2 trucks and 4 workers within hours of us calling them. The workers were all extremely professional and courteous. They moved all the furnishings to extract the water and set up all their equipment in just a few hours. They checked the progress and made adjustments as needed each day. When the job was complete they stayed and put all furniture back where it was and vacuumed throughout.
Description of Work: Extracted water from office carpeting and set up dehumidifiers and fans to dry carpet and walls.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000
    • 1
    • 2
    • 3(current)

Contact information

1 Walker Drive, Upton, MA 01568

https://www.craftechrestoration.com/

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Mold Testing & Remediation,
Water & Smoke Damage

FAQ

CRAFTECH is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: Closed

CRAFTECH accepts the following forms of payment: Check
No, CRAFTECH does not offer free project estimates.
Yes, CRAFTECH offers eco-friendly accreditations.
No, CRAFTECH does not offer a senior discount.
Yes, CRAFTECH offers emergency services.
Yes, CRAFTECH offers warranties.
CRAFTECH offers the following services: We’re also your experts for fire, smoke, soot and mold losses. For structure and contents cleaning, soot mitigation, smoke and odor removal, contents pack-out, cleaning, storage, and more, we’re your experienced partner!
Air Quality testing, Crime Scene clean up, Asbestos, Removal of ice dams and snow on roofs, carpet re-installation and rebuild

Contact information

1 Walker Drive, Upton, MA 01568

https://www.craftechrestoration.com/

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed