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CRAFTECH

Mold Testing & Remediation, Water & Smoke Damage

About us

We are a locally-owned property restoration company in Upton, MA, serving the Central Massachusetts, Worcester County and Metro West regions. We serve two very important customers: insurance companies/agencies and their policyholders. Whether a homeowner needs to have water extracted from a basement, or an adjuster calls on behalf of a fire-stricken homeowner, we’re here to respond quickly and professionally. After four decades in the restoration business, we’ve come to know our customers. We know how deeply homeowners value their property, how to facilitate smooth claims settlements for insurance professionals, and that no two property damage situations are the same. Our experienced staff has the skills necessary to restore damaged structures and contents, to care for home & business owners, and to help adjusters move claims to completion. Moreover, Craftech understands the urgent nature of property damage situations. First, we’re well-trained in current water mitigation and remediation processes. Second, we’ll respond to all water losses immediately to provide necessary extraction, clean-up, and drying services, to control the threat of secondary damage.

Business highlights

52 years of trusted experience
Emergency Services Offered

Services we offer

We’re also your experts for fire, smoke, soot and mold losses. For structure and contents cleaning, soot mitigation, smoke and odor removal, contents pack-out, cleaning, storage, and more, we’re your experienced partner!

Services we don't offer

Air Quality testing, Crime Scene clean up, Asbestos, Removal of ice dams and snow on roofs, carpet re-installation and rebuild

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.969 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
4%
3
0%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 69 reviews

Dyana S.
07/2023
5.0
We had a great experience with Craftec. The guys were friendly and professional. I want to call out Sean who was very professional and treated our home with care. I will definitely refer your company to others.
Description of Work: Ceiling, insulation and carpets removed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Julie K.
02/2022
5.0
carpet installation
  + -1 more
CraftTech did a great job for us. They assessed the damage immediately, had a crew on site the next day to install dehumidifiers, moved belongings as needed, removed all wet flooring, drywall and insulation. Both Scott and Jake answered the phone every time I called and answered all of my questions throughout the process. And they worked directly with our insurance company as well.
Description of Work: Remediation after a pipe burst, water damage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brad N.
08/2021
5.0
Excellent. They came out that very day got rid of all of the wet carpet and set all of the fans and dehumidifiers in place. Came every single day to check on the progress until all was dry enough to remove. Very happy with this service
Description of Work: Water damage restoration

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Natalie W.
08/2021
5.0
carpet installation
  + -1 more
This company came highly recommended to me and I can see why. They showed up exactly when they said they would and did an amazing job. This was an insurance claim and they direct billed my insurance company. They made a horrible situation easier for me.
Description of Work: Water remediation

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brendan R.
03/2021
5.0
The Craftech team were great. Came out quickly and got everything dried out over several days.
Description of Work: Water damage remediation

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steven J.
12/2020
5.0
They were terrific - prompt, courteous, and considerate.
Description of Work: They cleaned up our basement after our water heater burst. They brought in big fans, lots of them, to dry out the concrete floors and baseboards after ripping out the waterlogged carpet and underfloor.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diane D.
04/2020
5.0
They showed up very quickly. Taking out a cabinet, they ripped up a piece of the subflooring that I had to pay to have patched by a contractor and I just learned that the flooring co. is charging me another extra fee to get it right to put new flooring over. It turned out to be more additional charges that I have to pay for. It was probably just from the way the cabinet was attached to the floor but not happy I have to pay the extra $ to correct the issue.
Description of Work: Removal of water damaged materials

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Brenda D.
02/2020
5.0
Absolutely wonderful!! Staff was pleasant and friendly. Came daily to check on fans to make sure floors were drying. Did not remove anything until floors were completely dry.
Description of Work: Water removal and cleanup from broken water heater including disposal of all materials. Drying process of entire basement ensuring no moisture remained so no mold or wet spots were present for restoration.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Maureen H.
02/2020
5.0
It went great, I had such a hard time finding any contractor available or anyone that would take on a small job. I called them out and they were responsive, came out accessed the damage and scheduled to take down walls and set up dehumidifiers and fans to dry out wood. They were polite, friendly and informative. They also helped me move my furniture out of the rooms into a POD. I would highly recommend them.
Description of Work: Two walls had to be pulled down due to water damage and then mold testing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Michael F.
02/2020
5.0
These people are great!! They came to start the one-week process of cleaning up after the water damage within 3 hours of when they were called by our insurance company. They showed up with state-of-the-art fans and moisture testing and removal equipment. And just as important, they were highly professional, courteous, caring and knowledgeable. They made us feel very comfortable and eased the pain of the situation considerably. We highly recommend them for excellence in service and knowledge. They are a 5-star company. We don't normally write reviews but in this case we absolutely wanted to.
Description of Work: Mold prevention and mitigation due to a water leak between interior walls and ceilings.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diane H.
02/2020
5.0
They worked quickly and efficiently to move things and clean up the water, prepared the space with their equipment and came back to check on the level of dampness each day. They did a great job.
Description of Work: Our septic system backed up and overflowed into our first floor bathroom and basement. Craftech had to clean up the water, dry out the hardwood floor and basement ceiling and floor.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Jin Z.
10/2019
5.0
It goes very well They are very professional and did work fast.
Description of Work: Cleaning and the water damaged floor

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Sarah K.
08/2019
5.0
Craftech cleaned up water damage from an ice dam issue. They were quick to respond and did very good and thorough work. The removed a small section of drywall, pulled up carpeting, and removed insulation. They set up fans and dehumidifiers and checked on the progress daily. They were also always very happy to answer all of my questions. $1089
Description of Work: Water Remediation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,089

Sarah K.
08/2019
5.0
Craftech cleaned up mold found on the ceiling of my attic. They removed all insulation, sealed up the area, and washed it all down with a special solution. They were punctual and thorough and did nice work.
Description of Work: Mold Remediation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,900

jihad B.
07/2019
5.0
Great work, fast and professional service.
Description of Work: Cleanup from a water leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tricia C.
07/2019
5.0
They were excellent! On time, communicated perfectly and extremely professional. They made my nightmare of my water damage more bearable. I would use them again and I highly recommend them over any of their competitors! They're the best in their field! The insurance company paid them directly so I'm unsure of the cost of their services.
Description of Work: water remediation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nasima T.
05/2019
5.0
It went very well. Everything dried off within a 3 day period during which they would come daily to check on the humidity levels and document the drying process to insure the proper payout. They were extremely professional, conscientious about keeping our house clean (using foot covers) and punctual. They were most efficient during their visits. overall we could not have asked for better and we would recommend them 100%.
Description of Work: We had to have the kitchen flooring and ceiling dried off following some water filling the kitchen ceiling and dripping down to the floor, as well as bathroom flooring and whole bathroom area dried off following a malfunctioning of the John, to prevent the development of mold.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lynne C.
12/2018
5.0
Response to our problem was excellent. Crew assessed the situation and rapidly got to work. Technicians were courteous, knowledgeable and professional. Came back next day to check the drying progress and again on the third day, when machines were removed. We couldn't have asked for a better solution to our problem.
Description of Work: Water never shut off and washing machine overflowed. Flooded storage area. Needed to dry area and treat for mold prevention.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lori G.
10/2018
5.0
Excellent. Very professional. Pleasant, quick and thorough. Very satisfied.
Description of Work: Septic back up. Needed cleaning, disinfecting and drying out of space

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Richard V.
10/2018
5.0
They opened the wall and found the leak quickly allowing my plumber to get it repaired soon. They carefully took out water damaged area and dried the room as quick as possible, following up professionally and worked with insurance to get everything resolved.
Description of Work: Copper waterline Ell leaked and mold was noticed. Insurance sent Craftech to mitigate the damage, with their representative arriving quickly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matthew T.
10/2018
5.0
The job took 6 days, due to extensive water damage. This company was super nice, professional, and responsive. I would recommend them to anyone. Not really sure of pricing because this went through our insurance company.
Description of Work: Drying of kitchen floor and basement ceiling.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael P.
10/2018
5.0
Everything went really smooth and our house was back in shape in no time. They were exceptional, tireless, friendly workers who took extreme pride in their jobs.
Description of Work: After a fire, we needed everything deep cleaned.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Lynn W.
10/2018
5.0
The people at Craftech were great!!! I called the other "big" company first and Craftech came and fixed the problem before the other company called back. The guys were very professional and informative of what they are doing. I would highly recommend them.
Description of Work: Mold and restoration

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrew M.
10/2018
5.0
The experience was excellent. Scott and his team were always on time and very professional. Any time we had questions they always answered the phone and helped us every way they could. When they were all done removing the damage they made sure the job site was left cleaned up and removed all debris.
Description of Work: We had a house fire. There was lots of smoke, fire, and water damage. Craftech needed to remove everything that had any signs of damage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian C.
09/2018
5.0
Great. They were very responsive, professional and dependable. Very happy with their service!
Description of Work: Water remediation from overflowed toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1(current)
    • 2
    • 3

Contact information

1 Walker Drive, Upton, MA 01568

https://www.craftechrestoration.com/

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Mold Testing & Remediation,
Water & Smoke Damage

FAQ

CRAFTECH is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: Closed

CRAFTECH accepts the following forms of payment: Check
No, CRAFTECH does not offer free project estimates.
Yes, CRAFTECH offers eco-friendly accreditations.
No, CRAFTECH does not offer a senior discount.
Yes, CRAFTECH offers emergency services.
Yes, CRAFTECH offers warranties.
CRAFTECH offers the following services: We’re also your experts for fire, smoke, soot and mold losses. For structure and contents cleaning, soot mitigation, smoke and odor removal, contents pack-out, cleaning, storage, and more, we’re your experienced partner!
Air Quality testing, Crime Scene clean up, Asbestos, Removal of ice dams and snow on roofs, carpet re-installation and rebuild

Contact information

1 Walker Drive, Upton, MA 01568

https://www.craftechrestoration.com/

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed