American Gutter Cleaning

unknown

unknown

.

unknown

unknown

unknown

.

unknown

unknown

.

unknown

unknown

unknown

unknown

unknown

SO FAR WE HAVE HAD NO PROBLEMS. THE WORKMEN WHO CAME TO OUR HOUSE DISCUSSED OPTIONS WITH US AND WERE DONE IN A FEW HOURS. THE COMPANY REPRESENTATIVES WERE POLITE AND GENERALLY CALLED BACK QUICKLY. I WOULD USE THIS COMPANY AGAIN.

THE COMPANY WAS PUNCTUAL IN RETURNING OUR CALL AND ADVISED THEY WOULD BE ABLE TO SCHEDULE US FOR CLEANING WITHIN 7 DAYS. THEY ACTUALLY COMPLETED THE JOB THE NEXT DAY, AND CALLED US AHEAD OF TIME (AS WE HAD REQUESTED) TO LET US KNOW WHEN THEY WOULD BE COMING. THE COST WAS AS QUOTED TO US OVER THE PHONE. WE DID NOT COMPARE PRICES, BECAUSE QUOTE SEEMED REASONABLE TO US FOR THE AMOUNT OF GUTTERS CLEANED. AS OTHER MEMBERS HAVE NOTED, THE COMPANY DOES LEAVE BEHIND A GARBAGE BAG WITH GUTTER REFUSE (WHICH IS WHY I RATED THEM A B FOR CLEANLINESS.) THE BAG WAS NOT OVERLY BOTHERSOME TO US AS WE CONSIDERED IT 'PROOF' THAT THE GUTTERS WERE CLEANED (WE WERE NOT HOME WHEN THE ACTUAL CLEANING TOOK PLACE), AND WE WERE ABLE TO EASILY DISPOSE OF THE WASTE ON OUR OWN. HOWEVER, IF THE COMPANY IS LOOKING FOR WAYS TO IMPROVE ITS SERVICE, I WOULD SUGGEST THAT THEY CONSIDER TAKING AWAY THE REFUSE. BASED ON THE COMMENTS FROM OTHER MEMBERS, IT MIGHT MAKE FOR GREATER CUSTOMER SATISFACTION.

WHEN I FIRST CALLED, THE WOMAN ON THE PHONE GAVE ME A $125 ESTIMATE. SHE SAID THAT SOMEONE WOULD BE AT MY HOUSE. NO ONE EVER CAME. I AM STILL WAITING.

VERY RESPONSIVE IN CORRECTING SMALL PROBLEM.

WE HAD VERY LITTLE INTERACTION WITH THE COMPANY, WHICH I FOUND STRANGE. THEY CAME BY THE HOUSE, GAVE US A QUOTE BY MAIL, AND WE ACCEPTED IT BY MAIL. WE DIDN''T HEAR FROM THEM FOR SEVERAL WEEKS, AND FINALLY CALLED AND LEFT A MESSAGE ASKING WHEN WE COULD SCHEDULE THE WORK TO BE DONE. A WEEK OR SO LATER, THE GUTTER WAS REPLACED. WE NEVER SAW THEM OR TALKED TO THEM BY PHONE, WHICH WAS DISCONCERTING. THE WORK LOOKS VERY GOOD, THOUGH.

WORKED QUICKLY AND EFFICIENTLY, AND DID A GOOD JOB

I LEFT SEVERAL MESSAGES WITH THE COMPANY. I WANTED GUTTER REPAIR. THEY NEVER TOLD ME THEY DIDNT DO THAT UNTIL THE SPRING.

WE CONTACTED THE COMPANY FOR REPAIRS, NOT FOR GUTTER CLEANING. THEY REQUIRE DOING A CLEANING BEFORE GIVING AN ESTIMATE ON REPAIR WORK, SO THEY MAKE MONEY ON THAT. OURS HAD JUST BEEN CLEANED, BUT WE HAD TO HAVE IT DONE AGAIN. OUR ONLY SIGNIFICANT COMPLAINTS HAD TO DO WITH COMMUNICATION AND UNDERSTANDINGS ABOUT MEETING. THEY WERE TO CALL 24HR IN ADVANCE OF THE INITIAL APPT AND SHOWED UP WITHOUT DOING SO, WHICH LED TO A 2ND APPT. THEY WERE TO CALL IN ADVANCE OF INSTALLATION DATE (WHICH WAS ESTIMATED) AND FAILED TO DO SO, AND EVEN STARTED WORK WITHOUT ANNOUNCING THEIR ARRIVAL, SO WE WERE UNABLE TO PREPARE FOR THEM.

I HAD HIGH HOPES, GIVEN THAT ALL REPORTS ON THIS LIST HAD BEEN A''S. HOWEVER, THEY CAME VERY LATE IN THE DAY AND WERE ONLY ABLE TO CLEAN THE GUTTERS. THEY LEFT A BAG OF GUTTER REFUSE IN MY DRIVEWAY. I HAD TO CALL TO FIND OUT WHY THEY HADN''T DONE THE REPAIRS. THEY THEN CAME FOR REPAIRS THE FOLLOWING BUSINESS DAY WHEN I WASN''T ABLE TO BE HOME (I SAID I''D WANTED TO BE). THE WORKMAN WHO CAME DIDN''T KNOW EXACTLY WHAT HE NEEDED TO DO. MY TENANT HAD TO TRACK ME DOWN AT WORK. THE WORKMAN THEN MISSED ONE DOWNSPOUT. THEY PROMISE TO COME BACK WITHIN A DAY OR TWO. ALL IN ALL, THEY WERE QUITE RESPONSIVE, BUT THINGS DIDN''T GO AS SMOOTHLY AS I WOULD HAVE EXPECTED, GIVEN THE HIGH MARKS THE COMPANY RECEIVED ON THE LIST. NOTE: I RECEIVED AN ESTIMATE FROM ANOTHER COMPANY AFTER THE WORK HAD BEEN STARTED. THEIR ESTIMATE FOR REPAIRS WAS SIGNIFICANTLY LESS ($80 AS OPPOSED TO $125).

I WAS TOLD ON THE PHONE THEY WOULD COME WITHIN A WEEK. I CALLED AGAIN WHEN IT WAS ALMOST TWO WEEKS, AND WAS TOLD THEY HAD COME THE PREVIOUS SATURDAY (WHICH THEY CLEARLY HADNT, AS THE GUTTER WAS STILL FULL).