American Gutter Cleaning

Inept customer service and not impressed with the company as a whole. I've engaged their services multiple times, but I've reached my limit. I've noticed consistent breaches of OSHA safety standards. Their team arrives in a compact pickup truck, armed with just a single ladder. This ladder is only utilized to access the roof. From there, the workers traverse the edges without any safety equipment, relying on the gutters on steep inclines to maintain their balance. For a firsthand look at how American Gutter handles gutter cleaning on a house, check out a video I've uploaded on YouTube. Simply search for "American Gutter in Tewksbury, MA" on YouTube to view it.

My 83 year old mother had a cleaning contract with this company for 10 years. They came out to clean the gutters for the first spring clean. 3 weeks after the service we got a heavy rain and noticed that one of the down spouts was clogged gushing water. We called to have them come and fix. They unclogged the spout and proceeded to charge her 65 dollars (3/4 the cost to have her whole gutter system cleaned) . I called to find out why she got charged. Seeing that it was early summer and we had a drought of no rain for weeks I knew that the clog was done by them ,I explained that to them and they said we had to pay because we didn't call a week sooner. I told them that she had been a loyal customer for a very long time and was told " it doesn't matter, it is company policy. Great way to treat long time customers. Lost her business and mine (I also used them for years). TERRIBLE CUSTOMER SERVICE...Goodbye American Gutter. Customer BEWARE !

They did most of the work right. Asked about a 36’ section during quote process because the pitch wasn’t correct resulting in constant clogging issues. Was told that pitch was fine. Unfortunately my assessment was correct and was confirmed by one of their other estimators after the Gutter clogged again right where I said it would. He said that the Gutter pitch was definitely not correct and was surprised it wasn’t noticed. The office refused to acknowledge their mistake and wanted to charge me an additional $310 to fix the problem that I had pointed out while their crew and trucks where here. They also had no clue which guy cleaned my gutters. They insisted that he had been with the company for over 30 years. I told her that’s amazing since he didn’t look over 21. I’ve used them for over 35 years and was surprised how they treated me. I will not use them again. Hopefully anyone reading this makes sure they get exactly what they are expecting to be done in writing. Use emails to them as backup records. It’s sad when a good company goes bad.

I have been using them for years under a service plan. This year they just did not show up. I called twice and each time interacted with a rude woman who was noncommittal on even ball parking a revised date. A waste of time so trying someone else.

have been a customer for many years. I called to schedule gutter cleaning, as I always have. I was told that since my name was not on the account, I could not schedule an appointment without my husbands permission. The scheduler asked to put him on the phone to verify that he would authorize me to make the appointment. How offensive. Are you kidding me-what is this 1950? Will never do service with them again.

How did it go? Rather poorly. I called American Gutter and spoke to Laura to make an appointment for them to come out and clean my rain gutters. This was on Jun 12th 2018. She said a crew would come out the following week to do so. She asked that the spigots be on for water to clear out the gutters. Well the following week came and went. and we received a bill on Jun 21st and I paid the $160 fee on Jun 30th 2018. I should have followed up. The next time it rained, the gutters overflowed. I was distracted with many other tasks, but my wife was clearly confused -- we just had it cleaned? We tried to follow up with them, but nothing. Throughout the rest of the summer, we didn't think much of it, but recently we had them cleaned again just in case by a different company. We wanted to make sure they were clear before winter. Sure enough, the other company found our gutters FULL of tree debris, twigs, leaves. I'm very disappointed with American Gutter. I had hired them a few years ago, and that was the main reason I hired them again. Not going to use them again. They didn't follow up with us after the work, but more importantly there was a lack of professionalism. They clearly didn't even bother to show to perform the work.

Work was done quickly, looks great & price was reasonable.

Recommended! I use these guys every year. They're reliable and reasonably priced.

It's a small one-day project. American gutter gave me a quote that is quite reasonable. They replaced my old broken gutter for the 2000sqft two-story house within one day.

Not well. Sean told me that they do not have emergency response services (despite their responsibility for this issue).

Services were provided as expected. They were on time and cleaned up after themselves.

The crew showed up on time and they cleaned the gutters, but they failed to put back one of the downspouts saying it was missing clips. They crew said American Gutter would contact me to put the downspout back. However after me contacting American Gutter twice and having waited for two weeks they never showed up, even though I offered to pay them an extra service fee to put the downspout back.

Hired them for first time last year. They did a decent job , no complain. Scheduling was a nightmare though -- put on hold multiple times , transferred to multiple people and finally was able to do it. This year, I called them in October to schedule cleaning of gutters. It was scheduled first week of December . I double checked on day one of first week and they confirmed that it will be done sometimes during the week. Week passed, no one turned up. Called them on December 11 and left a voice mail with their answering service. They called back on December 12 and informed it will be done sometimes this week. Except for last 2 days, weather was workable all week. Week passed . Today is Sunday again and no body ever showed up or even bothered to call and inform they cannot do.

Fine except for needing a more specific time frame A week I feel was too general to leave the water turned on Although to be fair they arrived on the first day

Not so well. They did not do a good job.

We have used them for about 6 years and they are always very professional, responsive, and do a great job.

The company that I found was American Gutter Cleaning in Tewksbury. I have actually used them for years. They are always dependable. They always show up when they say they are going to show up. They do a good job. I think that the price is reasonable.

When I scheduled the cleaning I was told that despite the fact that workers removed and discarded strainers from gutters when cleaning, they would not replace the strainers with new ones purchased and provided by me. Elaine, today, apologized for that, saying the temporary worker who answered my call misspoke. Nonetheless, the workers agreed to install them when they were here. The real problem is that the workers broke numerous slate roof tiles while cleaning the gutters. When I first told Elaine about this today, she apologized and said they could send a crew to repair, but would need to check and call me back, which she did promptly. However, she said that since I had not informed them immediately, they would not take responsibility for the repair. I told her that in that case I would not pay the $200, as the cost to us to repair will likely exceed that, and asked her to take us off their list of customers and not to contact us again. She agreed to do that, but said she would "follow the collections process" nonetheless. I reiterated I would not pay the bill due to the damage they caused.

climb up the roof, and air blow the leaf, and done

When I called to see when they were coming they said because of the weather they were behind and they couldn't give me a date when they would be out. We were concerned because we wanted to shut the outside water off. The person who answers the phone when I called several times kept saying-"No, you're not on the schedule for tomorrow". That's as far out as they plan. She couldn't tell me anything else. When I said I'd been a customer for many years she could have cared less. I got someone else online and it was done the next day for the same price. Who needs the aggravation of a company like American Gutter!

I went with the firm which has been used in my community. They were prompt with scheduling. Although they schedule by the day and cannot provide a time of day upon which they will arrive. The guys got to work quickly and were having a grand old time...laughing, whooping and joking around. I'm all for enjoying what you do, but I was waiting for the neighbor to come over and ask what was going on. When I made the appointment I indicated they were to only do three sides of the house. I'm in a shared unit and the neighbor and I share a front and back. After completing the front they disappeared. Wondering what happened to them I saw them cleaning the neighbors unit. I asked if they had been hired by the neighbor, to which they replied no. The guy explained that they usually do the whole house. I don't know how this was lost in translation between the time the appointment was made and they showed up. In hindsight I should of asked more questions. They clean the gutters with a leaf blower and climb onto the roof. I was not thrilled with the sight of them sitting on the roof resting their feet on the gutter. The downspouts were also cleaned via a blower. I challenged them on this and was told the downspouts were fine. The length of the downspout is +40 feet I doubt the air from the blower could reach the end. Based on how the job had unfolded, I was not going to give them water so I agreed to let them finish the job with the blower. They did a phenomenal job with the clean up. Not sure if this is standard operating procedure or because I had been keeping a very close eye on what they had been doing.

They sales representative provided on my request various estimates depending on the scope of the work. The prices were better than from a couple of other providers. I chose to replace only part of my gutters, and finish the work next year. They worked while I wasn't at home. The installation looked very professional and they perfectly cleaned everything. It was very easy to reach the office, sales and installation manager, and to resolve all the concerns. I am very pleased both with the price and with the overall outcome. I would certainly recommend this provider to others, and plan to hire the provider next year to install the new gutters and screens on the rest of the house. Slava, Lexington.

Had used in 2012 but required a follow-up Spring 2013 cleaning due to the fact that they had come earlier than scheduled and leaves were not done falling. Hired to come in later Fall 2013 to give them another chance, and again they came before expected but gutters were full so it was okay. Returned home to find wet leaves, mud and debris smeared down windows, screens and siding of home. Called to ask that they return and clean the house off since windows had been professionally cleaned month prior and now we couldn't see out of them. The person on the phone apologized, and they returned two days later and knocked on the door, asking what the problem was. When I pointed it out, they rolled their eyes and mumbled something under their breath while walking back to the truck. After "cleaning" it up, they left three 6' slider doors still coated in smeared grime. I called again and explained the problem which the operators profusely apologized for - they agreed to return again and said the owner would also come out. He did and ADMITTED it was unacceptable to have left the home in the condition they did. However, I then was nastily informed not to call for service again ever. Trust me, we won't be.

They came and did come the job and they are excellent. They did a great job. We realized there was some serious drip damage that was going on which we did know that was there previously. It was expensive. They gave me good idea. They put up a reflector on top where it runs down the hardest. The roof has a giant V with 2 parts of the roof contain each other. It is like a river comes down on that one spot. It would run over the top of the gutter. So they put in a reflecting unit on there to keep that from happening.

Great job done, quick, and within 4 days of my phone call. Just don't except them to say hello or look you in the eye before asking to use your hose... the guys are all business.