Rick Kline

unknown

Ok

unknown

They were excellent

unknown

. The install was okay.

Very well.

n/a

Average

see above

It didn't. Job never done.

They were fine and the cleanup was fine. I was kind of annoyed, but I don’t think it was anything in particular. I bought the handyman service for 4 hours, but they took a lot longer than 4 hours to finish the job. They took all day long. They were here at 08:30 in the morning and were here until 04:00pm. The window stands unfinished as they ran out of time.

I had Rick's team fixed 6 broken window weights in my house. I saw a $99 special for 4 hours of his time and tried it out. In the end he told me upfront that the work will required 7 hours and charged an additional $150 for a total of $250. Rick was very pleasant to communicate with and did all the work specified and cleaned up very well after he left. I really do not have much comparison on the price and quality but I have no complains. There were some breakage in my window trims and drywall but I think those are unavoidable and needs to be retouched at a later time.

Rick and Dominic were punctual, professional, honest, and did a nice job. I bought their deal on Angie's List and saw the good reviews, which is why I decided to try them. They came on Wednesday to do an estimate of the time needed to complete the job, and came back on Friday to do the actual work. They took a lot of care in explaining everything they were doing to me, and were working the whole time they were here and didn't waste a minute. The door that they built is beautiful. I haven't tried the leaking tub yet, but from Dominic's tests, it looks like it's fixed. I had it looked at by two different plumbers and it was still leaking, but I think Dominic figured it out! I still have more things on my to-do list, and will definitely contact them to come again for a second appointment to fix everything else. It was a great experience overall.

Great!

I found this company extremely difficult to work with. Before I purchased the deal I contacted Rick Kline to find out his availability because I needed my job done asap since I had scheduled a carpet install and needed this job done first. I was told by Rick that he could come out that week (which I thought at that time would be an appointment for him to look at the job since that is how I have always dealt with contractors or handymen) but then once I purchased the coupon he was then too busy to come out that week. I explained to Rick that I needed the opening to my closet widened (closet is almost 47" wide currently and I needed it widened and to a standard size opening) and also to have a louver door installed. The walls have no electrical outlets or switches. I ultimately got an appointment four weeks later. During that 4 week time period Rick gave me a couple of appointments but again kept pushing me out a week. I was initially very confused as to whether Rick was making an appointment to look at what I needed done or just coming to do the job, it was very unclear. When I sent him an email with questions, he did not answer the questions. In that 4 week period Rick asked me to forward a picture of the closet I needed him to work on so he could get an idea of what I needed done. I sent him the pictures with measurements and description of the work I wanted him to do. At no time did he comment on what I had sent or ask any questions. It was a very confusing process with emails going back and forth. When he finally came to do the job (he was a half hour late), in the first seconds of looking at it he told me that he didn't feel comfortable doing the job because of a structure problem since there was a crack in the wall of the closet. He didn't want to look at attic above, just evaluated, in my opinion, based on the crack in the corner of the middle of the wall. (I live on the top floor of a 3 story condo). He told me he did not want to risk his insurance and told me that I should have a permit pulled to do my job (widening an opening to a closet by 12"). Since I sent Rick all of the information for the job I needed done, picture and description, if this job needed a permit, again he should have taken the time to evaluate what I sent him and informed me before he came here and wasted my time. I spent 4 hours of my time cleaning out the closet and moving items out of the room to make room for Rick to do my project. I only live in a 600 square foot condominium so moving things around is not an easy task. All of this could have been avoided had Rick come out prior to the job and looked at it OR at least, since he requested pictures to evaluate the job, he should have looked at the pictures I sent and spent the time to evalute the job. I think it is inconsiderate to let a customer wait for appointment after appointment, spend the time to prepare for a job and there is no evaluation or preparation by the handyman. In my opinion Rick had no intention of doing my job that day. It was a struggle from day one for him to schedule or even talk about the project. I understand that when these deals are offered that businesses are busy but customers have busy lives of their own and that should be considered as well, especially when a customer is clear that they are only purchasing the deal if it can be done asap. If a business doesn't want to do small jobs then they shouldn't list themselves as handymen. This is my first experience getting a service done through Angie's List and I am extremely disappointed.

See above

The jobs that they did may not be the most difficult tasks, but they are the kinds of things homeowners face all the time and it's extremely comforting to have them done well. My primary concern in hiring and assessing any individual or company is competence. I then look at responsibility and professionalism. Rick aces all of these, and on top of that he is intelligent, interesting, explains things clearly, and is very pleasant to deal with. I would not only definitely use him again, but I would recommend him strongly to others, something I do not usually do.

I hired Rick for the first time today, and had a great experience. As a landlord who needs a handy-man I can count on, I'm sure Rick will be my "go-to" guy for handyman services in the future. He and his assistant were very professional - smart & knowledgeable, arrived on time, and gave me clear answers to my questions and helpful info. He's also personable - easy-going, pleasant, and has a sense of humor. I'm glad I found him.

He responded very quickly, despite being on another job. Came over and gave a quote and did the work the next day. Did the work as inexpensively as possible and quickly. Looked perfect when complete.

We live in west Cambridge, and have employed Rick's services many times for more than a year now. Rick's efforts have always gone very well -- he works thoughtfully and skillfully. He is punctual, detail oriented, and always leaves our home impeccably clean. His pricing is always fair, and he is entirely trustworthy in his invoicing. We trust him unequivocally with our house keys. My fiancee is entirely comfortable with Rick working in our home when she is the only other person in the house. Rick really does go the extra mile in his work. We were delighted to have found him and are planning to have him work further in our home in the year ahead. We are pleased to provide references.