Our company has been in business for 15 years. We service all areas. We pride ourselves on organization and a systematic approach. We run two lawn crews, and one project crew. We have a staffed office. We send out monthly bills and are willing to work with our customers. Communication is a critical component to all of our operations. We do a lot of email communication.
they removed all vegetation and leaves. They mowed the lawn. This was a big job. Some of our vegetation were almost trees! Once again, they did a wonderful job.
Description of Work: our yard was a jungle. They worked all day and took away all our debris. We are very happy with the work and are planning to use them for a different project soon.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Response from JR's Landscape & Custom Stonework
Thank you very much for your review!
TERRY M.
04/2016
5.0
landscaping, lawn service
+ 0 more
The work they did was very good
Description of Work: Yard clean-up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$179
Response from JR's Landscape & Custom Stonework
Thank you very much your review.
Alfred G.
02/2016
1.0
snow removal
+ -1 more
Someone came with a plow. I had company at the time and did not see what he did until they were on their last run down our driveway. He had driven up and down our driveway with the plow blade up, compressing the snow which had fallen and did not plow any of it at all! The sides of the driveway had no mounds of snow. It had been a light, fluffy snow - not hard to plow. The next morning, the hard packed snow had turned into 2"- 3" of solid ice!? It took my husband, myself, a neighbor and our grandson 5 days to chip away at it to get rid of it! I contacted the owner and we agreed he would not send anyone again. I couldn't believe he had the nerve to send me a bill for $65.00 for "plowing!."
Description of Work: They were hired to do snow removal.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$65
Response from JR's Landscape & Custom Stonework
We are very sorry that you were not pleased with our service. We tried to explain the situation, however, it clearly was not understood. We did not drive up and down the driveway and not plow. That is entirely false. The driveway in discussion is a very narrow one car width driveway. Due to obstacles you can not push the snow left, or right and our plow barely fits in the driveway. You can not push the snow forward either. Therefore, the only way to remove the snow was to pull it out backwards which is called "back-blading". Our driver pulled in with the plow up, dropped the plow, and pulled the snow back. Back blading takes a lot more time because you have to continue to pull the snow backwards. We were not able to do a clean push forward. Due to the type of snow as described by the customer it did in fact pack. That is what happens when you back blade that type of snow, it removes the first few inches but does tend to pack the bottom inch due to the weight of the truck and plow gliding over the snow pulling back rather than beneath the snow push forward. This was why we were not sending out a driver but the customer insisted that we did. It did not matter who plowed the driveway, the outcome would be the exact same. When you put the weight of a plow and a one ton dump truck on top of that type of snow it will pack when you pull it back. That is what that type of snow does. Had the snow had any more moisture in it we would have been able to get a cleaner pull. We contacted the customer and we had explained the moving forward our plows and trucks may not be the best fit for her driveway. It was mutually agreed upon to not continue. Usually ice melt and a little sand resolves the situation quickly. It would be a similar situation if the customer had called us to mow their lawn before a party as it was raining. We would not get a clean cut due to the wet conditions. Does that mean we don't deserve to be paid? If the conditions were dry the lawn would have a better cut. Very similar situation here. We came out and provided the best possible service we could. You can tell from our many reviews that we are a very high quality, award winning company. We do not provide poor service. It is unfortunate and we are saddened that we could not provide the service this customer had desired. but we gave it our best effort.
Rosanna F.
02/2016
4.0
landscaping
+ -1 more
They responded to our inquiry on a timely basis and were very professional when coming out for the quote. However, their price for a "fall clean-up" was way out of our budget. We went with another well-known contractor in the area, who performed the service at about half the price and did a very good job.
Description of Work: We did not contract with them.
Rating Category
Rating out of 5
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Response from JR's Landscape & Custom Stonework
Thank you very much for your response. Estimating is not an exact science. It can be very subjective especially on services such as fall cleanups. Two estimators in the same company can have different opinions on how long a job would take and what the cost may be. Usually our estimates are very solid, but there have been times that they are off whether it be too high, or even too low. I am sorry that our estimate was not on point. We always try to be as competitive with our prices as possible. If we are ever higher than someone else we always ask the customer to let us know and we will do our best to beat that price or match it. If we can not we will let them know that they received a great price and wish them the best! Thank you again for your review.
Carl S.
02/2016
5.0
landscaping, lawn service, leaf removal
+ 1 more
They did an excellent job. Made the arrangement thru my wife, were punctual, and did a great job. I have no complaintsa and would use them again.
Description of Work: Fall cleaning of leaves and debris . It was a two man crew spending two hours each.
Installed pavers around the edge of my driveway, removed old bluestone and tamped down (rolled?) existing driveway sub-surface. I picked out the pavers at the local nursery and they picked them up (they were too heavy for me to transport.) All in all a great experience.
Description of Work: first he responded to the coupon I bought and reviewed various landscaping ideas and questions and provided an estimate. This was useful and easy to schedule but I was a little skeptical about this part, because usually estimates are free. Apparently the service providers do not get the money from the coupon; this has not been confirmed by angie's list. Subsequently I got an estimate for a second job, edging our driveway with pavers, and chose it because it was the best combination of cost and responsiveness. It took a while to schedule, but that was ok with me and some of the delay was on my end; jr was easy to communicate with throughout. When the crew came they were extremely concerned to do the job exactly to my specifications and did it absolutely perfectly. I was thrilled.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from JR's Landscape & Custom Stonework
Thank you very much for your review! It was a pleasure working with you and a fun project.
Andrew D.
12/2015
3.0
landscaping, lawn service, leaf removal
+ 1 more
I was surprised by the bill at the end, which included an extra $430 on top of the deal we purchased for $179. Should have read the fine print closer, but in any event, I felt they overcharged (though this was the first time I've ever ordered a service like this, so I might be wrong about price). Wouldn't have purchased the service if I thought it would have cost this much. The work itself was fine (nothing really too difficult)
Description of Work: Removed leaves from lawn, about 1/3 acre. Also took about 15 bags of leaves I had already bagged previously.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$610
Response from JR's Landscape & Custom Stonework
Thank you for your honest review. I think the experience would have gone much different if the deal that was purchased was read. First, the deal was for the first three man hours of a non-fall service and that was even in the title of the deal. Second, the deal purchased was a for 3 man hours of dethatching and spring cleanup. Their intention for purchasing the deal was for a fall cleanup, but the deal they bought was a spring cleanup/dethatching deal. We did our best to accommodate them and honor their purchase, however, I am sure if they read the deal they would not have purchased it. Lastly, my staff when they were there were asked if we could take about 20 bags of leaves which we could. We did not charge for any additional labor. However, we did charge for the disposal because we pay a fee at the dump yard. The customer for some reason thought this was a free service, even though the deal states we charge $15 per yard for disposal. We did our best to make the whole process work for the customer but the poor experience even as the customer noted falls on the customer. He noted that he was new at this and unfortunately he did not get off to a good start. All of our rates were disclosed in the deal purchased. However, if you do not read the deal then of course you will be surprised when you receive a bill. Our goal is always customer satisfaction. The fall is our peak season and we had already accommodated the customer by applying a spring dethatching deal towards a fall cleanup. We unfortunately did not have anymore room to accommodate the customer than we had already. Therefore, we extended an offer to provide services at a discounted rate in the spring for any service they may be interested in or any services down the road. That offer remains open.
Jon F.
10/2015
5.0
landscaping
+ -1 more
I purchased a $45 special for some ideas and pricing on upcoming projects. We played a little email tag trying to nail down appointment because of my work and travel schedule. Matt showed up on time and I was able to get all my questions answered and pricing for upcoming projects. Matt gave me some great ideas for perennial garden and how to keep my lawn green all summer. He sent over detailed email with everything we discussed and recommendations. im looking forward to working with matt and his team this spring. ada
Description of Work: JRs landscaping onsite consultation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from JR's Landscape & Custom Stonework
Thank you very much for your review. We look forward to working with you in the spring as well.
Shari O.
10/2015
5.0
lawn service
+ -1 more
They do a fine job for mowing and were on time. We did have an issue which they resolved quickly and were apologetic.
Description of Work: JR's has been providing mowing services all summer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Response from JR's Landscape & Custom Stonework
We are very sorry for the delay in communication. Our staff has been at our annual trade show from Thursday-Sunday. I just received the messages and will have someone contact you when we return on Monday. We will absolutely resolve this issue!!
erin F.
09/2015
5.0
landscaping
+ -1 more
It went really well. the owner came by to give me an estimate within a couple days of contacting him, and the work was done only a couple of days after that
Description of Work: Removed all extraneous bushes, trees, bamboo etc from my yard
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Response from JR's Landscape & Custom Stonework
Thank you very much for the review!!
Chris A.
09/2015
5.0
lawn service
+ -1 more
Purchased the deal for 3 hours of yard work. Instructed them to cut and trim all hedges and bushes. We have used them in the past and they always do a nice job. The work was completed only a few days after purchasing the deal. There were a few branches left in the yard but that is not really any big deal. Will definitely continue to use them going forward. Thank you
Description of Work: Purchased deal for $179 worth of yard work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$179
Response from JR's Landscape & Custom Stonework
Thank you for your review and your continued business and support.
Sara R.
09/2015
5.0
landscaping, lawn service, leaf removal
+ 1 more
Despite them having a backlog from all the work people wanted to get done once the snow finally melted. They were able to get out sooner than anticipated and cleaned up more than I anticipated could be done in the time we had purchased so we were greatly pleased with their work and will be contacting them about future projects.
Description of Work: We purchased the spring cleaning package and they picked up all the leaves leftover from the previous fall and clean out all the planting areas from the mess this last winter created
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from JR's Landscape & Custom Stonework
Thank you very much for your review! We look forward to working with you again.
Gary F.
08/2015
5.0
landscaping
+ -1 more
Numerous email exchange after appointment was set and then rescheduled by Matt only to the point where I rescheduled my day and he was a no show. I certainly don't get the feeling that my 11K square foot lawn install is of interest.
Description of Work: Nothing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Response from JR's Landscape & Custom Stonework
We had met with this customer and provided a quote. We had gone back and forth. Customer had questions and they were answered. We asked if he would like to proceed and on July 22nd he stated he would get back to us as soon as possible. We never heard back from the customer. We had made numerous phone calls and did not hear back. There were no additional appointments and there were no scheduled appointments. We have just sent an email to the customer to make sure he does not have us confused with another company or if somehow there was some miscommunication.
Margaret M.
08/2015
5.0
landscaping, lawn service, mulch
+ 1 more
The job was done in two phases, the cleanup and removal of weeds the first day. The next was planting and landscaping. Matt and his brother personally placed the plants where they should go for his crew. We really received personal service. I have also hired them for a cleanup of mt brothers property. Very last minute and they were able to do it on my timeline at an excellent price. It was a surprise for my brother and he LOVES what they did. I will be using them again for sure!
Description of Work: Did a complete overhaul of our yard. Removed all weeds and over grown plants and dead bushes.it was a mess. They beautifuly landscaped everything with roses, hydrangeas, sea grass and mulch. It looks spectacular.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Response from JR's Landscape & Custom Stonework
Thank you very much for the review! It was a pleasure working with you.
Sheryl F.
08/2015
5.0
landscaping, lawn service, lawn treatment
+ 1 more
Due to it being summer, it took a little over a week for them to come out after I purchased *the deal*. They asked me what I was looking for and they came and did just what I asked. I was very pleased and will continue to use them to keep up my lawn. I highly recommend. As a female, I am always concerned that I'm getting taken advantage of but I felt the prices quoted were fair for the size of my yard.
Description of Work: Mowed front and back lawn, weeded some areas, trimmed shrubs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$179
Response from JR's Landscape & Custom Stonework
Thank you very much for the review!
Annette D.
08/2015
5.0
landscaping
+ -1 more
the owner came out and explained everything - weeds, flowers, what to keep, what not to -- great suggestions for how to remove large areas of what we thought were flowers (weeds!) -- great guy, would highly recommend them!!
Description of Work: We needed an idea of what we had in the backyard of a recently purchased home -
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from JR's Landscape & Custom Stonework
Thank you for the review!
Caren W.
08/2015
5.0
landscaping
+ -1 more
It went very well. They did an excellent job and they have continued to cut the grass on a weekly basis!
Description of Work: They cleaned and mulched the front and bark yard.
Great experience with Matt and his team from communication, hearing recommendations and execution. He worked within my budget and allowed me and the Mrs. to go back and forth with what we wanted to do (being landscape and gardening newbies). I wasn?t home for when the work was done but neighbors said the team worked extremely hard. Real test will be to see that the ivy and weeds do not come back as Matt's recommendation was to spray the affected areas so they do not return (pulling would be temporary so we opted to spray). Would not hesitate at all to recommend them and I have already. Currently awaiting a quote from Matt on new deck railing. Keep up the great work!
Description of Work: Removed small trees, laid down loam, pulled and sprayed significant amount of weeds and ivy to clear rock garden, laid out hemlock mulch and pruned 2 rodis, and 2 spruces. Cleaned up all work areas. This was from their landscape makeover deal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Response from JR's Landscape & Custom Stonework
Thank you very much for your review. It was a pleasure working with you.
Lindsay M.
08/2015
5.0
landscaping, lawn service
+ 0 more
Excellent. Matt stopped by to check out the yard and let me know what could be done in that amount of time. Because there was a lot of work to be done, I prioritized the most important things to make sure they could get to those in the time-frame. I wasn't given an exact date of service, but his crew came over when they were in the area and performed the work. The yard looked great when they were finished! I was very happy.
Description of Work: We got the spring clean-up deal which included 3 man-hours of work and hauling of 2 yards of waste
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$135
Response from JR's Landscape & Custom Stonework
Thank you very much for the review!
Edward B.
07/2015
2.0
lawn service
+ -1 more
Dealing with JRs went pretty well. It took a few emails to schedule and they were backed up. The emails were courteous and professional. It was the person who came out that I had an issue with. The person came out on a Saturday morning while I was on a bike ride. I don't know exactly how long the guy was there because he came and left during the course of my ride. I know that my bike ride took just over an hour. I have a small yard, a few thousand square feet, that I normally cut with either a push (non-powered) mower or an electric mower and it takes me about an hour. The technician couldn't get his big mower to the back yard because that has steps and he would have had to hand mow it. In short, I hardly got 3 hours of service. I don't know if this was just a problem employee or typical, but I wouldn't use them again.
Description of Work: I purchased an Angies List coupon for a $139 3 hour yard cleanup and dethatching.
Rating Category
Rating out of 5
quality
2.0
value
3.0
responsiveness
5.0
punctuality
3.0
$139
Response from JR's Landscape & Custom Stonework
Thank you very much for your response. I wish you had brought this to our attention. We always make follow up phone calls when our work is complete to see if the customer was satisfied. We had provided a follow-up call and never heard anything back. We surely would have resolved this issue for you and sent out another crew to take care of this. Unfortunately, I know exactly who the new employee was. He was a new hire that is no longer with our company. We set a very high standard and if an employee is not willing or capable to perform at that level we let them go. I appreciate the review and again wish you had let us know about this.
David S.
07/2015
4.0
landscaping
+ -1 more
Took them 2+ weeks to come out due to backlog and rain, but the finished product looked great. My main goal was to have them trim the bushes, which they did but they also mowed the lawn and edged around the mulch beds. Due to them doing the lawn/edging, they required more time than the deal included (another hour for three more guys at $65/hr each, which seemed a little steep) in order to finish the job. So all told it cost about $350 to have my bushes trimmed and lawn mowed. Again, the finished product looked great, but with a price like that I'll definitely be going back to doing it myself.
Description of Work: Trimmed bushes, mowed lawn.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$350
Response from JR's Landscape & Custom Stonework
Thank you very much for your review.
Subrata M.
07/2015
4.0
landscaping
+ -1 more
First time one manager came, he quote a price. Before contract signing, another manager came and quoted to the same job substantially different price. When I asked, they didn't have any good answer for this
Description of Work: They visited and quoted
Rating Category
Rating out of 5
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$1,000
Response from JR's Landscape & Custom Stonework
We were contacted to quote a trimming and mowing. The property was EXTREMELY overgrown. The customer asked us to stop by the property and provide a quote. We did. We were ready to start the work immediately and the quote reflected this. The customer had a ton of questions and asked that we meet with them so we can all be on the same page. The business owner went over to meet the customer at the time discussed. The customer was a NO SHOW. Very disappointing! We contacted them again and went out for a third time. This time the manager went out and walked the property with the homeowner. This was three weeks after the initial quote and we were booked out two weeks. In the meantime the already overgrown shrubs continued to grow as well as the grass. Considering it was roughly a month since the initial work would have been done the size of the job and the specifics the customer pointed out increased the workload and time on job. This was the reason for a higher second quite. Apparently, this is not an acceptable answer. However, that is the reality and it is what it is. Grass and shrubs grow.
Lee B.
07/2015
4.0
landscaping, lawn service, leaf removal
+ 1 more
The experience was okay. They did a little bit of extra work and wanted to charge us an additional hour's worth of work -- and didn't tell us this before they started. It all got settled however.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$139
Response from JR's Landscape & Custom Stonework
We always stress the importance of reading the terms before any Angie's List deal is purchased. Our company offers a cleanup special. The deal is for the first three man hours of service. Any service beyond the allotted time will be subject to the terms disclosed in the deal purchased. If the customer does not want us to go beyond the discounted time they need to notify us to avoid any unwanted charges, these are the in the terms. The deal is for discounted labor rates not a fixed price for a completed service. If you look quick and do not read what we are offering one may thing it is a $139 for an entire cleanup. This is not the case. It is $139 for the first 3 man hours and then regular rates apply for any additional time required to complete the job. If a customer does not like the terms of the deal they can always request a fixed quote. However, the special no longer applies. Thankfully we were able to work things out and we were willing to work with the customer. We hope to work together again,
Frances E.
07/2015
5.0
landscaping, lawn service, leaf removal
+ 1 more
JR's arrived promptly. There were two workers so I had them for 1-½ hours each. They went right to work and did a great job of cleaning out the leaves and branches that had fallen from the tree in my front and side yards. I would definitely recommend JR Landscaping to anyone who needed yard work done. They answered all my questions and gave me suggestions as to what and where to plant some rosebushes I was thinking about.
Description of Work: I purchased a special deal for a spring cleanup of 3 hours.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$139
Response from JR's Landscape & Custom Stonework
Thank you very much for your review!! We look forward to working with you again.
denise T.
06/2015
5.0
lawn service
+ -1 more
It went fine. It was good for the deal that they offered. When I inquired about having work done, it just seemed a little bit higher than other estimates I got.
Description of Work: I purchased a big deal for JR's Landscaping. They came in and did the spring clean-up. They raked up the front lawn.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$139
Response from JR's Landscape & Custom Stonework
Thank you very much for your review. Estimates are always a guess. Sometimes depending on the project we may be a little more conservative with our quotes than others. We always tell our customers and potential customers that if our quote is on the high side to let us know and if we have any flexibility or room to work with them we will.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Landscaping,
Lawn and Yard Work,
Pavers and Hardscaping,
Leaf Removal,
Mulch and Topsoil,
Lawn Fertilization & Treatment,
Patios,
Snow Removal,
Outdoor Kitchens,
Stone and Gravel,
Decks and Porches,
Deck Maintenance
FAQ
JR's Landscape & Custom Stonework is currently rated 4.7 overall out of 5.
JR's Landscape & Custom Stonework accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa