JLM Gutter Cleaning Service

Went Well.

Very good & quick.

excellent!

Fabulous job

MY PHONE CALLS WERE RETURNED PROMPTLY AND COURTEOUSLY. ORIGINAL APPOINTMENT WAS FOR A FRIDAY. WHEN RAIN WAS PREDICTED, THEY CALLED AND CHANGED IT TO THURSDAY. I WAS AT WORK WHEN THE SERVICE WAS PERFORMED. MY GUTTERS WERE CLEANED AND NO MESS WAS LEFT. I HAVE GARDENS SURROUNDING MY HOME AND NOTHING WAS HURT. THE ORIGINAL ESTIMATE WAS $160 WITH DETACHED GARAGE, WHEN WORK WAS DONE, BILL WAS FOR $150 AND I HAD A $10 ANGIE'S COUPON. FINAL TOTAL WAS $140. THIS WAS A VERY POSITIVE EXPERIENCE. I HAVE NEVER HIRED ANYONE TO DO THIS WORK BEFORE. BUT I WILL NEVER CLEAN ANOTHER GUTTER AGAIN!!

HALF OF THE GUTTERS THEY INSTALLED UNDER HUNG THE DRIP EDGE SO THAT THE WATER DRIPS OFF THE ROOF AND OVER THE GUTTERS. WHEN I COMPLAINED THE RESPONSE WAS SOMETHING LIKE 'YEAH I THOUGHT IT LOOKED LIKE THAT WAS HAPPENING.' THERE WAS NO APOLOGY OR INDICATION THAT THEY SHOULD HAVE FIGURED THIS OUT BEFORE INSTALLATION. IT TURNS OUT THAT THE DRIP EDGE IS PRETTY WIDE OVER ABOUT HALF OF MY HOUSE SO THE GUTTERS NEED TO BE BUMPED OUT WITH 2 X 4'S. THEY CAME BACK WITH A QUOTE (ESSENTIALLY DOUBLING THE PRICE) TO BUMP OUT ALL THE GUTTERS. WHEN I ASKED FOR ONLY THE PART THAT NEEDED IT, THEY SAID THEY 'WOULDN'T WARRANTY THE WORK' IF I DID IT THAT WAY (NOT THAT THEY HAD A WARRANTY ON THEIR INITIAL BAD INSTALLATION). I WOULD NEVER USE THESE GUYS AGAIN.

I HAD ANOTHER ESTIMATE FROM A DIFFERENT COMPANY THAT WANTED $1200 FOR THE SAME JOB. THEY WERE PROFESSIONAL AND VERY KNOWLEDGEABLE.

I REGRETTED NOT BEING ABLE TO USE THEM, THOUGH THE JOB WAS WELL DONE BY THE OTHER COMPANY.

THEY ARRIVED EARLY AND WERE COMPETENT AND FRIENDLY.

LEWIS WAS BRILLIANT! HE WAS A PLEASURE TO WORK WITH. I WAS HOME DURING THE INSTALLATION, AND HE WAS OPENLY COMMUNICATIVE DURING THE PROCESS. HE FOLLOWED WITH THE PITCHES OF THE HOME AND THE YARD TO BE SURE THE SYSTEM IS EFFECTIVE. HE POINTED OUT AREAS THAT WERE POTENTIAL PROBLEMS FOR THE DISCONNECT PROGRAM AND RE-DESIGNED THE SYSTEM TO KEEP THE HOME AESTHETICALLY PLEASING. THE CREW WAS GREAT! THEY WORKED QUICKLY AND EFFECTIVELY. HE CORRECTED A PAST PROBLEM WITH A DOWNSPOUT BY EXTENDING IT. THEY COMPLETELY CLEANED UP AFTERWARDS AND TOOK EVERYTHING WITH THEM. THE MATERIALS WERE DELIVERED A FEW DAYS BEFORE THE INSTALLATION. I HAD A QUESTION ABOUT THE COLOR AND HE STOPPED BY THE DAY BEFORE WORK WAS TO BEGIN AND ANSWERED MY CONCERN. HE ADVISED ME THAT IF IT WAS RAINING THE MORNING OF MY INSTALLATION, WORK WOULD BE DELAYED. I WOULD STRONGLY RECOMMEND THIS COMPANY! IN FACT, I HAVE ASKED THEM TO SERVICE MY GUTTERS ANNUALLY.

OVERALL EXCELLENT WORK. RETURNED PHONE CALLS PROMPTLY, WORK DONE PROFESSIONALLY AND IN A TIMELY MANNER. EVEN RETURNED TO ADJUST A DOWNSPOUT THAT I WANTED MOVED. I WOULD HIGHLY RECOMMEND THEM.

NEVER RETURNED MY CALL/REQUEST FOR WORK. NEEDED GUTTERS CLEANED AND SOME REPLACED.

LUIS DAROSA WAS VERY FRIENDLY AND READY TO DISCUSS ALL INTRICATE DETAILS OF THE WAY TO DO THE JOB RIGHT. VERY RELIABLE - RETURNED AS PROMISED TO FIX SOME OUTSTANDING ISSUES WHEN I CALLED 2 WEEKS AFTER FINAL PAYMENT.

THE WOMAN WHO DOES THE SCHEDULING TOOK 7 DAYS TO RETURN MY INITIAL PHONE CALL. ONCE SHE DID, SHE WAS VERY PLEASANT AND EASY TO WORK WITH. THEY SHOWED UP ON THE CORRECT DAY, THOUGH THERE WAS SOME CONFUSION ON THE TIME. THE GUTTERS ARE DELIVERED BY ONE GROUP, AND INSTALLED BY ANOTHER, AND THEY HAD SOME TROUBLE COORDINATING THIS. BUT THEY GOT IT DONE AND THEY DID AN EXCELLENT JOB AND CLEANED UP AFTERWARD. THEY DID DAMAGE ONE TOMATO PLANT. NEVERTHELESS, WE WOULD DEFINITELY USE THEM AGAIN.

THEY CALLED BACK TWO DAYS AFTER MY ORIGINAL CALL (WHICH WAS FASTER THAN ANY OTHER COMPANY I CALLED!). THEY CAME OUT FOR AN ESTIMATE THE SAME WEEK, AND THE WORK WAS DONE SOON THEREAFTER. THE GUTTERS & DOWNSPOUTS WORK GREAT NOW. THEY LEFT ALL THE SPARE PARTS AS REQUESTED. THE CUT THEY DID FOR MY RAIN BARREL WAS PERFECT.

THEY DID PRETTY GOOD WORK, BUT THEY WERE SLOW TO RETURN PHONE CALLS (KEY OFFICE MEMBER APPARENTLY ON VACATION), AND HAD TROUBLE KEEPING APPOINTMENTS (WERE SCHEDULED FOR JUNE 30, CAME JULY 2). SAID THEY'D CALL ON JUNE 29 TO RE-CONFIRM APPT, BUT NEVER DID. IN THE END THEY DID GOOD WORK, SO MAYBE I SHOULDN'T BE TOO HARD ON THEM, I JUST LIKE TO HANG-AROUND A BIT WHILE THERE ARE PEOPLE WORKING ON MY HOUSE, AND THE DAY THEY SHOWED UP, I WAS AT WORK.

THEY WEREN'T GREAT ABOUT COMMUNICATING WITH ME. I HAD TO INITIATE MOST OF THE CONTACT. MAYBE THEY WERE BUSY, BUT... SO ESTABLISHING A COMMUNICATION AGREEMENT IS IMPORTANT.

THEY DID GREAT WORK! THEY STUCK WITH THE QUOTE THAT THEY GAVE ME MONTHS AGO SO I DIDNT FEEL RUSHED OR PRESSURED. THEY WERE VERY HELPFUL WITH COLOR SELECTION AND WERE REALLY GREAT TO DEAL WITH. THEY WERE VERY VERY NICE OVER THE PHONE AND IN PERSON. MY NEIGHBORS EVEN COMMENTED ON HOW NICE THE WORKERS WERE.

WHEN I CALLED THEY SAID THEY COULD NOT ONLY CLEAN MY GUTTERS, BUT COULD ALSO DO THE OIL TREATMENT AND REPAIR WORK. THEY WERE SUPPOSED TO COME ON DEC. 16, BUT IT WAS SNOWING SO I CALLED AND ASKED IF THEY WERE STILL COMING. THEY CALLED BACK AND SAID NO. A WEEK AND A HALF LATER THEY CAME AND CLEANED THEM BUT DIDNT DO THE TREATMENT. THEY WERE FAST BUT DIDNT DO WHAT ALL THAT THEY WERE SUPPOSED TO.

THE APPOINTMENT WAS BOOKED SINCE EARLY NOVEMBER FOR DECEMBER 4TH. MEMBER IS GETTING READY TO HAVE A BABY AT ANY TIME AND NEEDS THE WORK DONE ASAP. THE MEMBER CALLED TWICE THAT DAY TO CONFIRM BUT THERE WAS NO ANSWER. SOMEONE CALLED BACK TWO DAYS LATER TO SAY THAT THE WORKERS HAD BEEN BUSY AND THEY WOULD CALL TO RESCHEDULE. IT WAS ONLY BECAUSE THE MEMBER CALLED THEM THAT THEY FINALLY CAME. DIDNT COMMUNICATE, BLAMED THE TARDINESS ON THE WEATHER. THEY LEFT A MESS THAT AFTERWARD MEMBER SPENT AN HOUR SHOVELING. THEY SAID IT WOULD BE $75-$97 (FOR A 2 STORY HOUSE) DURING AN OVER THE PHONE ESTIMATE. FOR THE SIZE OF THE HOUSE, IT WAS EXCEPTED TO BE IN THE LOWER RANGE, BUT WAS CHARGED THE HIGHER END.

WHEN WE HAD A LITTLE PROBLEM THEY CAME BACK ON A SATURDAY AND ADDRESSED IT RIGHT AWAY. WE WOULD DEFINITELY USE THEM AGAIN

$85 SEEMED A BIT PRICEY FOR THE SIZE OF THIS JOB (VERY SMALL) BUT THE PERSON I SPOKE WITH ON THE PHONE WAS VERY PROFESSIONAL AND FRIENDLY AND ALERTED ME TO A COUPON, THE GUYS WERE ABOUT TO COME OUT VERY QUICKLY AND THE GUTTERS HAVE BEEN PERFORMING JUST FINE SINCE THEN (AS OPPOSED TO HOW THEY PERFORMED PRIOR TO CLEANING) SO I ASSUME THEY WERE CLEANED ADEQUATELY.

I WOULD HIGHLY RECOMMEND THIS COMPANY TO ANYONE NEEDING GUTTER CLEANING. VERY GOOD WORK AND VERY NICE PEOPLE.

I FIRST GOT A PROPOSAL FROM ANOTHER COMPANY THAT WAS MUCH MORE EXPENSIVE AND FRANKLY THE "REPRESENTATIVE" OF THAT COMPANY HAD AN ATTITUDE THE SIZE OF TOLEDO. JLM WAS RESPONSIVE, FAIR-PRICED, AND EFFICIENT. ITS NICE TO HAVE SERVICE PROVIDERS IN CAMBRIDGE/SOMERVILLE AREA

I FIRST GOT A PROPOSAL FROM ANOTHER COMPANY (AMERICAN GUTTER CLEANING) THAT WAS MUCH MORE EXPENSIVE AND FRANKLY THE "REPRESENTATIVE" OF THAT COMPANY HAD AN ATTITUDE THE SIZE OF TOLEDO. JLM WAS RESPONSIVE, FAIR-PRICED, AND EFFICIENT. ITS NICE TO HAVE SERVICE PROVIDERS IN CAMBRIDGE/SOMERVILLE AREA