Sila Heating, Cooling, Plumbing and Electrical

Description of Work: A/C Tuneup & Inspection!

Description of Work: I noticed a slow leak on my water heater on Friday, September 28. Went on line to check out Angie's list and call Sila Plumbing late in the afternoon. They told me it was too late to pick up a water heater but they would get one for us early on Monday morning and be out here by 9 a.m. on Monday, October 1. Jim arrived promptly at the time promised and was very professional in the way he installed the water heater. We were very impressed and would definitely call this firm again for any plumbing work. The price was excellent (a special offer). Mary Anne Lepko 38 Hereford Road Marblehead, MA 01945

Description of Work: We bought a Big Deal coupon from them for a plumbing inspection and water heater flush.

Description of Work: Annual maintenance, checking and cleaning. Removed old bleeder valve and installed new.

Description of Work: Ac tuneup

Description of Work: I should explain: Our most recent service ($260/worth) came under the service plan we bought when we first used Sila over a year ago. They did our iniial repair on a leaky a/c unit quickly and well, and so we signed up for their regular service plan. We've now called them three times. Each time, they come within hours, are incredibly polite and efficient -- and they correctly diagnose and fix the problem. Wonderful service and we are thrilled to have found them.

Description of Work: AC tune up and discussion about the condition of the AC. I previosly had a bad experience (excessive charges) so this service call was much appreciated.

Description of Work: Boiler clean and check

Description of Work: I'm not sure. The seviceman was very responsive, but he told me that the a/c fan was replaced before and the wiring job was done poorly I really couldn't verify that the fan and capacitor that were in there were really bad and needed to be replaced as opposed to just having to re-wire the parts ththat were there. I did verify that the fan was repalaced. I subsequently saw a scam that was going on for exactly this issue.

Description of Work: Very quick and professional. Bought the $89 coupon was very worth it.

Description of Work: Bought the big deal for our two units to have our furnace's checked up on. One of the furnaces was cracked and they replaced it and also did some ventilation work

Description of Work: They checked our heater for a Big Deal

Description of Work: This company is made up of a group of professional, caring techs and support staff. I'm writing this additional report because I've been asked to by Angie's List "submit a report".

Description of Work: I called them because my AC was icing up. Though I was not an existing customer they dispatched a truck that arrived within three hours of my call. The tech. "Bobby" checked the operation of the system and told me that it was properly charged and that all I needed to do was to set the fan to run continuously. I am very pleased with their service and plan to become a contract customer.

Description of Work: Sila responded to an emergency call on a Sunday morning. I got a call back within half and hour and the service man arrived an hour later to fix my central AC during a heat wave. He quoted the emergency visit rate to me on the phone, mentioned two things I could check on my own, then gave me a service time that was beyond my wildest dreams. He was prompt, professional, friendly, and treated me with respect and intelligence. Not all technical service men treat women like they have a brain; this guy was certainly the exception. He explained the repair, answered all questions, and was simply terrific. I would highly recommend them.

Description of Work: It was hot day and our air conditioner was out. I called them that morning and they were there in the afternoon to repair. They diagnosed it quickly and had us up and running in an hour. Great Service!!!

Description of Work: We called Sila Heating & Air to arrange for a service check/tune up of our central air unit for our new condo. The first appointment was scheduled for June 21. When the day arrived, the temperature was ~95 degrees and we received a call from Sila in the morning saying that they would not be able to honor their appointment because they were swamped with emergency and service calls from regular customers. Annoying, but understandable, I suppose. We rescheduled for early July between 10am-12pm. When I scheduled the appointment, I mentioned that the previous appointment had been cancelled with relatively short notice and was told that they would make sure they make it on time and we would not be bumped/cancelled. At Noon on the day of the rescheduled appointment, I received a call saying that they were running late and would be there in 15 minutes. At 12:30, I cancelled the appointment because I had to go to work. Two missed appointments that seem to be pretty much their fault - very annoying. We will not be rescheduling with them and will use Angie's List to find another AC provider.

Description of Work: Had tune up of A/C system - sending a salesman to see about replacing old system.

Description of Work: Technician Bobby was knowledgeable, friendly but professional, thorough, and worked with dispatch. He checked out a problem I was having with a register, immediately identified the problem as a missing damper, and said that a new register should take care of the problem. He will order the replacement register, which saves me a trip to Home Depot to search for something that I know nothing about. I was so pleased, I am planning on working with Sila to get a service plan for both heating and AC tune-ups and maintenance. My experience with Sila was truly a Great Deal!

Description of Work: While not the cheapest option, you do get what you pay for...and more. We received quotes from 4 other companies before deciding to go with Sila. Nick from Sila was very helpful in helping us design the right HVAC system for our home. We bombarded him with question after question and he was honest and extremely helpful. We had no existing duct work so it was a big install - one system for each floor. The install took 5 days start to finish with two technicians who were pleasant and very clean. We are happy with the results so far as our home is nice and cool even on the humid, 100 degree days we just had last week!

Description of Work: A/C company called and cancelled due to other priorities. Left a message and said they would call back in a couple of days to reschedule. Therefore cannot rate fairly at this time.

Description of Work: Preventive maintenance on house A/C system. Also installed and electronic thermostat. Bobbi is an excellent service tech who knows his profession.

Description of Work: Furnace cleaned and flu checked. They arrived within the time specified and although I was not home, my son was. I was a bit unsure since I did not receive a confirmation call the day before, but when I called I was assured that they we were on the list. He said that they were very friendly and professional. They gave me good information about my system and recommended repairs. My only minor comment is that I would have liked to have an estimate of what the repairs might cost (Yes,I would use Sila).

Description of Work: When I call Sila I told them I had an a/c unit in the wall. They thought it was a central air a/c I felt bad that I hadn't explained myself correctly They did not charge me for the call. I would recommend them to anyone.

Description of Work: The bathroom faucet had a drip. In the first visit, about 40 minutes, the plumber told me that he needed a part from the manufacturer for the faucet. I went on line and found the part and purchased it. He returned a few weeks later on schedule and fixed the drip, another 20 minutes. I paid for 2 full hours ($160) even though (a) SILA's total time was approximately one hour, (b) SILA claims to provide a special for the second hour and (b) I had to locate and pay for the part myself. OK, so maybe all that was legal and proper but it was hardly endearing. As is almost always the case with Angie's list these days (warning warning), the person you talk to when you call is not the person who does the work.