Sila Heating, Cooling, Plumbing and Electrical

Description of Work: AC check up and tuneup

Description of Work: run a line for new TV

Description of Work: Sila installed a 18,000 btu split unit (cool/heat) in a new house extension. All was done very professionally and also help us obtaining the rebates from MASS by putting together the application package.

Description of Work: The guy who serviced our oil furnace did the job arrived on time etc. They probably do not want him on their marketing team however as he starts off by saying SILA will never service it again and will not warranty his work so I just think he needs to work on his people skills. We know it is an old furnace and I am still glad they came out and serviced it as I want to get everything I can out of it before buying a replacement.

Description of Work: min split

Description of Work: Basic heating system checkup.

Description of Work: Service technician was EXCELLENT! Didn't mind answering questions and explaining what he was doing. Offered suggestions without any "hard sell." Knew what he was doing. Would definitely use again. NICE JOB!!

Description of Work: Engineer, installers and electricians were great. Project manager was not. That's mainly why I gave a B rather than an A rating.

Description of Work: I called Silas to repair my heating system which was occasionally making a lot of noise when operating. There was a little misunderstanding in setting up the time (I thought they set it up for Tuesday morning but they had scheduled it for Friday) but at the end they showed up on Friday morning as scheduled. They gave me an estimate of the repair cost, explained the options and the risks before they fixed anything. We made a decision on what to do, they ordered the parts which was delivered to my house in 30' (since they were in stock in a nearby store) by one of their delivery guys. The repair went smoothly and at the end I got to pay a little lower than the estimate because they didn't have to replace one of the parts. The whole process took 2hrs and 30 mins. The repairman was professional and stayed for 15-20' after the repair was completed to explain the costs and options of replacing my heating and A/C unit since it's already 16 yrs old. The overall experience was again great (I had used them twice in the past) and I would definitely recommend them.

Description of Work: The folks at Sila were very responsive to my inquires and installed my new gas furnace in one day. The installation technicians were polite and professional and answered all my questions. I recommend them highly.

Description of Work: Cleaned and checked furnace. Great!

Description of Work: Inspected heating system

Description of Work: The Install date was set up quickly and worked into my schedule perfectly. He arrived on time and the job went perfectly. Neat and professorially done. |And, yes, I would use Sila again and, in fact, I'm waiting for an estimate on a furnace replacement.

Description of Work: We had ductless air conditioning (5 indoor units, 1 large outdoor unit) installed in the 2nd and 3rd floor of a 2-family. Everything went smoothly. The people we spoke to about the job were very patient answering questions and waiting for our loan to go through. The workers were very quiet, polite, and efficient. Everyone from Sila wore booties on their feet when they came into our house which I appreciated. The only negative is that we had to put the LARGE outdoor unit in our side yard and it is pretty unattractive with big black tubes coming out the back. We plan on getting some lattice panels to hide it.

Description of Work: Fixed multiple elective issues. Rewiring a bathroom, a thermostat and another faulty fixture.

Description of Work: I received the Big deal for new hot water heater. I was very happy with service. At time of service I questioned tech if a different problem I was having with my pipes could be easily resolved and the tech went out for parts and then installed a cold water conversion tank which solved my problem. The tech was very knowledgeable and I appreciated his help. I would definitely use them again.

Description of Work: They replaced our boiler quickly. The price was reasonable and the workers did a great job

Description of Work: I purchased a $99 for two hours of electrical work deal. They scheduled an appointment right away, which was the best part of the service. I wanted them to install a new outlet on my basement stairs so we can plug in a handheld vacuum. They guy who came complained about his job the whole time he was at my house, telling me that he is over-qualified for this kind of work. He informed me that although the deal says two hours, "they" really want him to leave as soon as possible. He installed a new outlet, but hacked my wall up in the meantime so there is damage visible. He informed me I could buy an extra large plate at home depot that would cover it up. I have looked, and there is no plate for a single outlet that is large enough to cover up the damage he did to the wall. I was also charged $25 for parts, which makes sense, but considering he was recommending that I buy another plate to cover up the damage he did, I was a little put off by it. I can plug my vacuum in now, but I would never hire Sila again.

Description of Work: They came and performed an inspection on the heating system.

Description of Work: He inspected my furnace and recommeded that I buy a new one.