Sila Heating, Cooling, Plumbing and Electrical

The job was fairly straightforward and I had already procured the sink and most of the additional supplies but the job required some replumbing of both the water supply and drain. The master plumber worked efficiently and professionally and the job was completed in a few hours. The cost was determined from a standard table in a notebook but does not take into account the complexity of the job or whether materials are supplied by owner. Since I supplied most of the materials (plumber supplied valves and pipe and drain fittings) the price seemed rather high for around 3 hours work. However, I've had no professional plumbing work done recently and thus have nothing to compare it to. The plumber was very pleasant and professional and the work of high quality. I have no other complaints.

We are overall very happy with the project. Sila had to install a high velocity air conditioning system in very limited space. They provided a timely quote and showed up and did the work professionally and on time. There were a few hiccups, such as the installation of the hatch to the attic space, but Sila’s carpenter agreed to fix the problem at no additional cost to us, so I consider that to be excellent service. After two weeks, the system has been performing exactly as we hoped.

Technician didn't show up and didn't bother to call me to say he won't be able to make it.

The experience was good. Technician arrived on time and did a good job.

Great. Technician John Gulstrom. He was able to replace part and check system quickly. Went very well.

They came in and gave us an estimate. Two guys came. Only issue I had they left saw dust on my grandchild remote car. I expressly asked them to keep it cleaned. But I do the job..

Technician was very professional and communicated well what he was going to do and what he found along the way. He was on site for 90 minutes. In the end the technician said there appeared to an obstruction in the line toward the air handler (inside the house). He recommended to not further pursue a repair but rather consider replacing the 20 year old system. Seemed reasonable. Then the bill: $685, for 90 min of work (no parts/materials, no refrigerant) I called customer service and they explained that the charge for the electronic leak detection ($265) was on top of the standard labor charge of $90 per 30 min. (plus a $150 service call charge). I felt like I was being charged for labor twice, for leak detection service and diagnostic service at the same time. In other words the labor rate that includes electronic leak detection was $178 per 30 minutes, not 90 per 30 minutes.

Tech was nice and knowledgeable, and didn’t mind answering my questions :) System now working well!

No issues at all. Sila is professional and does good work. They were on time, respectful of social distancing, and left everything clean.

expedient and effective Clear information and recommendations. He got my struggling watwr heater working again

They are great we like them alot. Quick and no mess

The service was excellent! The technician (Nick) was very professional, knowledgeable, expeditious and courteous. I have family members with compromised immune systems, so it was very important to me that he wore a mask, used hand sanitizer and respectfully followed COVID-19 social distancing during his visit! He clearly explained all of my options after diagnosing the issue and thoroughly answered all of my questions. I couldn't be happier with the service!

First time I used Angie to find any professional home service company. Sila is the prime example of a COMPANY NOT TO HIRE. If you are even thinking about using this company DON'T. The Sila plumber shows up on time, sloppy and mumbling. I can hardly understand him and no attempts were made to discuss anything. Totally non-communicative. Had the problem solved in ten minutes. I said really? For the last four weeks I'd been plunging the toilet, using consumer grade chemicals and professional even used a gas-powered blowout plunger. Toilet would clear and four or five days later would be backed up again. But the plumber absolutely assures me its fixed and they guarantee their work. OK. Then he gives me an outrageous bill of $330.00 for his ten minutes of work. We negotiate and a simply expensive price of $205.00 is agreed upon. Guess what. Five days later the toilet clogs up again and overflows. Emergency call is made (weekend so they put me off to Monday morning. The Sila plumber shows up on Monday morning on time and fixes the toilet yet again. Now he holds up a small artist paint brush and pieces of a plastic bag and why did I flush it down the toilet this past week. He was advised if he had done the job right in the first place he would have removed the items the previous week. Then this plumber had the audacity to tell me that my guarantee was now void and they would charge me if they to come again. And the guy was arrogant and condescending the entire time. This is a disreputable company and Angie's List should be ashamed of having referred them to me. Don't do Sila. For anything.!

The technician was very nice, but the estimate was for over $6,000 for a simple water heater replacement. These water heaters run under $2,000 at the most expensive, so that would be over $4,000 for labor. Not sure why the price gauging, but next day was able to get another plumber to do the replacement for under $3,000, with labor, removal, new reputable unit with lifetime warranty. I'm sure they would have done a nice job, but I don't take kindly to being taken advantage of.

From the start the Project Manager, Dale, was very responsive and took time to explain any questions I had. Two day install went smoothly except for a syncing issue with the nest thermostat. Bobby’s install team actually finished on day 1 but Sila sends a foreman and independent technician to check and make sure everything was installed and is working properly. Thermostat issue was a bit more tricky than expected but the entire team communicated smoothly with each other and the technicians, Brian and Kyle, made sure everything got resolved before leaving.

Excellent. Immediately responsive and had the part delivered to the house while the technician was there. I am very confident in their work.

Guy was very professional and courteous. and explained exactly what he was doing and why. Annual Service was covered by warranty.

Great experience overall. My calls to another prominent company were ignored for several days, then I was told they were booked for weeks. I called Sila on a Wednesday and, within 15 mins, had an appointment booked for Friday. The team showed up on time and were very friendly. They discovered that I needed to replace a part on the furnace (not an up-sell, I assure you) and were able to replace it right then. They worked quickly, took the time to explain everything to me, and happily answered my many questions. My system is running great. They'll be my first call if I have any future HVAC needs.

Guy was hands down the best HVAC person we have ever had help us in Boston. Totally transparent, professional, easy to work with. If you need help, I would recommend asking for Guy to come out if possible.

All top grades for them. they were excellent. All the staff are very courteous and professional.

John G did a thoroughly cleaning of our oil boiler. We bought a new boiler 14 months ago and some sediment in the oil tanks caused it to build up a lot of ash. John worked several hours to have it look shiny and new again

Guy and the rest of the Sila team were incredibly professional and respectful of being in my home. TBD on longevity but everything appeared to be done in a professional manner with no corners cut.

They did a same-day house call. They cleaned the flame sensor to get it working again. Several parts were old and need to be replaced. They gave me a quote for fixing the rest. Brian and Kyle came out to the house. They were perfect - friendly, professional, explained everything to me clearly. It was $125 to come out and $90 every 1/2 hour for the diagnostic. Total: $305. A little pricey, but not bad to get your heat working again on short notice.

Great! Guy was very professional and made sure all was fixed.

Very responsive, great work. No pressure to "sell" additional services.