Hurley & David Inc

4.5(
190
)

Heating and Air Conditioning

About us

The HD Air team offers heating, cooling, indoor air quality, plumbing, and complete home performance systems throughout Western Mass and Northern Connecticut. We are Hurley & David, a family owned business based in Springfield for three generations. Award winning.

Business highlights

65 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial repair & installation of heating, air conditioning, indoor air quality, plumbing, insulation, air sealing, and more.We Service and Install All Makes and Models.

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.5190 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
5%
3
1%
2
6%
1
11%
Rating CategoryRating out of 5
quality
4.6
value
4.2
professionalism
4.7
responsiveness
4.6
punctuality
4.8
Write a review

Filter reviews by category

Showing 176-190 of 190 reviews
Edward S.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Emergency replacement of failed gas burner. |Quick, efficient and excellent. They also have easy and preferable financing if you cannot front the equipment out of pocket. I will go back to them for new A/C unit as well.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Hurley & David Inc
Thank you for the great review, we're glad we could get things taken care of for you in a quick fashion.
Albert & Donna W.
02/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Original Visit was to clean furnace and A/C, last visit was emergency call as heating unit stopped functioning. Was fixed but tech did not have knowledge of our system was a good thing we had manuals.
Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$400
Response from Hurley & David Inc
Thank you for the very constructive review. There are many different types of systems of many different vintages installed in the Springfield Area. Each type of equipment, vintage, and manufacturer has different sequences of operation, parts, combustion technologies, etc. In fact, a lot of the new equipment has trouble shooting codes that require reference to the manual. Since there is such a variety of equipment out in the world, we encourage our technicians to consult manuals, manufacturers, and other available resources. (Much like a doctor would consult medical texts and journals to help formulate a diagnosis and course of treatment). Looking into your history it looks like you have a high efficiency wall mounted boiler. These systems have the most variation across the product category and usually require reference to the manual for trouble shooting codes and to decipher how the individual manufacturer has the control scheme set up. Further complicating the service of these systems, many have 3rd party controls specified by the installing contractor. We do specific training on a number of these models, but we focus even more on how to find the answers. The end result is that we get the heat running and do the repair properly, and because we have Straight Forward Pricing, if a technician is having trouble with a scenario or needs to spend time with manufacturer's tech support department you do not pay for that time, only an agreed upon rate for the repairs. If you have any specific concerns about your service, please let me know. Thank You, Gary T Woodruff - Residential Manager.
Mark R.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Hurley & David Inc
Thank you!
Marc C.
12/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They installed a new, gas forced air furnace. Everyone from Hurley and David was pleasant, punctual ad professional. They did a very good job with minimal disruption. However, I felt the price was high and now that the furnace is installed we've noticed that the house just isn't as warm as it used to be unless we really crank it up. Overall, however, I recommend them.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Hurley & David Inc
Good Morning, Thank you for taking the time to give us your review today. There are a couple of reasons that the house may not feel the same as it did with the old system. The first is that it's possible that the new thermostat is calibrated just a little differently than the old one. Your old thermostat may have read 68 when it was actually 70 for example. The other reason is that the new furnace has a low and high operation, every time the furnace comes on it starts on the low setting for a number of minutes before shifting to the high setting (this can be changed on the board to only operate on high if you would like). With this low and high setting operation the furnace tries to reduce the temperature swing so that the house stays a comfortable temperature and you don't notice the heat running. For some people that reduced swing and not noticing the heat running as much feels like a cooler house, if this is the case we can certainly turn the staged operation off and set the system to only run on high. Please feel free to give me a call at the office if you'd like to discuss adjustments to the operation of the system (which we will happily provide free of charge). Thank you again for your feedback. Sincerely, Gary T Woodruff Residential Manager.
Vanessa H.
10/2014
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I found the technicians to be rude and condescending.
Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$7,500
Response from Hurley & David Inc
Thank you for taking the time to leave this review for us on Angie's List. We'll try to do better in the future. I'm very concerned that a year after our Technician and Comfort Advisor were at your house that the memory you have is of our staff being rude and condescending. If you have any insight regarding how we might communicate better or where we went wrong, I would be happy to listen. Please give me a call in our office if you would like to discuss this. Sincerely, Gary T. Woodruff - Residential Manager
william C.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: found out what was wrong, replaced the part and is working fine since.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$250
JOHN C.
06/2014
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I didn't use them because they are way overpriced. |I was quoted $700 to replace a board (10 minute job)and order the board online and did it for myself for $90.
Rating CategoryRating out of 5
value
1.0
professionalism
4.0
responsiveness
4.0
Bruce B.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mark R.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joe A.
12/2013
5.0
fencing
  + -1 more
Nothing - they were too expensive.
Description of Work: I used HURLEY AND DAVID INC
Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Pat H.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
Description of Work: We purchased an Angie's List Special for a complete inspection of our gas furnace. The technician, Adam, was extremely thorough and consciencious in inspecting pumps, relay, safety devices, CO, flow, etc, as well as the flame and firebox. He explained everything as he worked. I would highly recommend this technician to anyone.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Leslie W.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
See the above
Description of Work: The gentleman who came to my home was on time and immediately ready to begin his work. He not only completed his job but also found (and repaired) an outside service that had been ignored by the city's gas and electric office.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$59
andy M.
11/2012
1.0
heating & air conditioning/hvac
  + -1 more
the
Description of Work: I found H&D on Angie's List, called for an appt. to service my oil furnace. The tech was on time. I had to go back to work while he was looking at furnace. When I returned home he was gone and had left no paperwork stating what he had done. If it was ok to operate the furnace or not. I did have a voicemail that evening from him saying that the chamber had collapsed in the furnace and needed to be replaced, or the furnace should be replaced. I called the office and spoke with the receptionist. She was supposed to have someone in sales contact me for a quote on the repairs and or new furnace. That never happened. I had another company come over to give me a quote on a new furnace. The tech had me start the furnace. He said that the chamber was fine and I could continue using it this winter. I also had a $25 off coupon from Angies List for the service that H&D was going to perform. H&D would not let me use the coupon.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$79
philip G.
07/2010
3.0
heating & air conditioning/hvac
  + -1 more
they are very expensive
Description of Work: none not for that price. i wanted central air installed in my house that is about 3500 sq feet big and they wanted 25,000.00 grand to install
Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0
Response from Hurley & David Inc
As I was not the Comfort Advisor out at your home I cannot comment directly on the size of the investment presented. We install systems at all investment ranges and $25,000 would be at the very high end of that range. Perhaps there was another, less involved, system that could have been utilized with some compromise in efficiency or overall comfort. We have been serving home owners and businesses in Western Massachusetts and North Central Connecticut for 50 years and we have consistently delivered the highest quality installations and service available. Unlike some other heating and air conditioning companies, Hurley and David refuses to cut corners in quality of materials or installation that could rob your new system of efficiency or cause it to suffer an early death and need to be replaced in just a few years. All of our team members undergo extensive training as well as criminal background checks and drug testing to ensure that the technicians entering your home pose no risk to you and your family either through lack of knowledge or a pre-existing criminal record or drug use. In addition to all of the care we take in ensuring that we will provide absolutely the best service and installation to ensure that your home is comfortable end to end and top to bottom, we also offer a 2 year 100% money back satisfaction guarantee on all of our new installations, in the event that you aren't absolutely delighted with your new system or our service we will remove the system and return 100% of your investment. We want to ensure that you always get the value that you are looking for with an HD Air system in your home. I regret that we were unable to put together a system that met all of your needs. Sincerely, Gary T. Woodruff

Contact information

90 Fisk Ave, Springfield, MA 01107

http://www.hurleyanddavid.com/?utm_source=angi&utm_medium=profile&utm_campaign=HDA0100-DIR001-Angi&utm_crid=HDA0100_DIR001_139334358

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Bonded
Insured
Licensed*

Trade License Number
16691
Trade License Locale
MA
Trade License Authority
Massachusetts Board of State Examiners of Plumbers and Gas Fitters
Trade License Expiration
05/01/2024
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning

FAQ

Hurley & David Inc is currently rated 4.5 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

Hurley & David Inc accepts the following forms of payment: Check,CreditCard,Financing Available
No, Hurley & David Inc does not offer free project estimates.
Yes, Hurley & David Inc offers eco-friendly accreditations.
No, Hurley & David Inc does not offer a senior discount.
Yes, Hurley & David Inc offers emergency services.
Yes, Hurley & David Inc offers warranties.
Hurley & David Inc offers the following services: Residential & commercial repair & installation of heating, air conditioning, indoor air quality, plumbing, insulation, air sealing, and more.We Service and Install All Makes and Models.

Contact information

90 Fisk Ave, Springfield, MA 01107

http://www.hurleyanddavid.com/?utm_source=angi&utm_medium=profile&utm_campaign=HDA0100-DIR001-Angi&utm_crid=HDA0100_DIR001_139334358

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM