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Aldenville Rug Cleaning

Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning

About us

A family owned and operated Company serving the Greater Springfield Metropolitan area since 1938. Your satisfaction is guaranteed with each and every service we perform. More than 10,000 of your friends and neighbors have invited us into their homes more than 29,000 times in just the last 20 years alone...

Business highlights

86 years of trusted experience
Emergency Services Offered

Services we offer

Carpet & area rug cleaning, deodorizing & odor removal, carpet & fabric protectors, tile & grout cleaning. Upholstery cleaning - home, boat, auto, campers, corporate aircrafts

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.8133 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
8%
3
4%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 51-75 of 133 reviews

Barbara W.
05/2013
4.0
carpet cleaners
  + -1 more
I was very pleased with their work and the results.
Description of Work: The cleaned the living room and the stairway.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard T F.
04/2013
5.0
carpet cleaners
  + -1 more
I have used them before and called them back for more service. They service has turned out really well. They do a very good job.
Description of Work: I used them for carpet cleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro

Sharon L.
04/2013
3.0
carpet cleaners, upholstery cleaning
  + 0 more
The service turned out okay. They did not do a great job, just an okay job. They did great work on the upholstery cleaning but they did not do such a good job on the carpet. I don't think they paid too much attention to the carpet.
Description of Work: They did carpet and upholstery cleaning for me.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0


Sue H.
04/2013
5.0
carpet cleaners
  + -1 more
They are wonderful. He arrives on time, always has a professional attitude, is cordial and always does a great job.
Description of Work: He has done carpet cleaning for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

jean H.
04/2013
5.0
carpet cleaners
  + -1 more
The service turned out fine. They were satisfactory.
Description of Work: They did carpet cleaning for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Arline L.
04/2013
5.0
carpet cleaners
  + -1 more
The service turned out very nicely. They were very professional and polite. I would certainly use them again in the future.
Description of Work: They shampooed the dining area and living area which are all wall-to-wall carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda B.
10/2012
5.0
carpet cleaners
  + -1 more
They had openings during days and times that were convenient for me. They booked me within 7 days of my call. They arrived promptly for both the estimate and the service. They were friendly and efficient. One of the workers gave me a lot of information about the type of carpet I had (it came with the place), it's approximate value and age, and how to spot clean the carpets in between service.
Description of Work: I had carpets in 4 rooms cleaned. Some of my rooms were quite large. They were in and out quickly,

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Carol K.
09/2012
5.0
oriental rug cleaning
  + -1 more
They were on time, went right to the job, and did a beautiful cleaning job in a very short time. They did the job in less than half an hour.
Description of Work: They drove many miles from Aldenville to my house in Cummington and cleaned two rugs using power, water, etc... from their truck. They didn't have to use any of my resources.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Nancy Delgado B.
09/2012
5.0
carpet cleaners
  + -1 more
They were very pleasant and willing to work with me. I had to cancel the appointment so I didn't hire them.
Description of Work: I was going to have a deep carpet cleaning for my home.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

elaine J.
08/2012
5.0
carpet cleaners
  + -1 more
Aldenville Rug Cleaning arrived on time and did the work as expected. I have been using them for nearly 10 years now, and they do good work.
Description of Work: They cleaned two rugs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

BRENDA D.
08/2012
3.0
carpet cleaners, upholstery cleaning
  + 0 more
The workers were great. However, they didn't do as well as I had hoped, and they weren't as thorough as I would have liked. Thus, I returned to my previous cleaner.
Description of Work: They cleaned the carpet in the living room and the bedroom. They cleaned the upholstery on some living room furniture.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0


Sue H.
08/2012
5.0
carpet cleaners
  + -1 more
They do great work, arrive on time, and are very thorough. I would highly recommend them.
Description of Work: They cleaned the carpet in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard T F.
08/2012
5.0
carpet cleaners
  + -1 more
Everything went well. The price was good, and they did a great job. I plan on having them back this fall.
Description of Work: They cleaned the carpet in three rooms and applied a stain-resistant solution.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Ralph B.
08/2012
5.0
carpet cleaners
  + -1 more
They did a good job, and I find them to be honest people.
Description of Work: They cleaned the carpet in three rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

cynthia B.
08/2012
5.0
carpet cleaners
  + -1 more
Just moved into new place the carpets were dirty and had large spots. These Gentlemen called 30 minutes prior to arriving. They looked over the carpets explained what they were going to do answered all my questions and addressed my concern over large spot on living room carpet. They were extremely courteous and fast I would definitely hire Aldenville Rug Cleaning again in the future and I would recommend them to friends without any hesitation.
Description of Work: Cleaned carpets in living room, dining room, bedroom and hallway. Applied a soil blocker to living room carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$157

Response from Aldenville Rug Cleaning
Thanks for your great review!!

Christina W.
08/2012
5.0
carpet cleaners
  + -1 more
Got here within 2 hour window, explained the procedure, got started and finished early and completely.
Description of Work: Cleaned all installed carpets, quickly, efficiently, and it looks and smells great! Very courteous and careful, hard workers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Neal L.
07/2012
5.0
carpet cleaners
  + -1 more
Did a great job on our carpets. We had a few stuborn spots that kept comming back and they re-cleaned the carpets twice more after the inital at no extra charge. We are very pleased with the service and professionalism that the technicians gave us. Would highly recommend them to anyone.
Description of Work: They cleaned our living room and two other rooms plus several long hallways.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from Aldenville Rug Cleaning
Thanks for taking the time to review us!

Suzanne S.
05/2012
4.0
carpet cleaners
  + -1 more
Punctual, decent service. Nothing more, nothing less. I probably won't use them again because they didn't get a whole carpet stain clean, missing a chunk of it. They seemed hurried, which may have been due to a heavy workload for the day. Again, decent, but nothing that blew me away in terms of customer service.
Description of Work: Cleaned carpet, with stain removal. Also attempted to remove a set-in stain on some cushions.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$150

Response from Aldenville Rug Cleaning
So sorry that you feel your carpet is not as clean as it could be. Your complete satisfaction is assured with any service we perform, if any aspect of our service did not measure up to your expectations, please call our office and we would be happy to schedule another visit to insure that your carpet is as clean as it can possibly be, we are happy to do this at no additional charge.

MIKE M.
05/2012
5.0
upholstery cleaning
  + -1 more
very professional and explained all that they were doing as well as adding some very good advice to prolong the cleaning
Description of Work: cleaned 1 sofa, 1 love seat, and 6 throw pillows....and added soil repellant....in and out within 45 minutes. because it was so humid it took 8 hours to dry even with box fans blowing over them. this was not their fault....over all great experience .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$162

Response from Aldenville Rug Cleaning
Thanks for your review. Have a great Summer, hope to see you again soon.

Linda G.
05/2012
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Very professional. Described what they would do and that they didn't use chemicals, etc. Didn't take long and resulted in clean carpets--including areas I thought might not be cleanable (like just outside of the furnace room that had black soot). Cost was higher than I was quoted but I may have underestimated the size of the room. Next time I'll measure before I call so I won't be surprised. I would have appreciated having the order-taker telling me how they charge instead of just taking my "I think it is about A x B" and saying: "that will cost $...." The hall was by $x per running foot which, if I had known, would have been easy for me to figure out ahead of time had I been told.
Description of Work: Clean carpet in one large room and long hallway.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Aldenville Rug Cleaning
Thank you for your honest review. Sorry about the pricing confusion, but, when a customer offers room dimensions we price exactly based on those numbers, unless they state they really are unsure of the sizes. However, we do offer free estimates and if at anytime you are unsure of sizes, we would be pleased to come out and measure it for you at no additional charge. Pricing confusion can be our biggest challenge, a 12 by 15 room is almost 80% larger than a 9 by 12 room, and these differences can sometimes cause both us and our clients great concern. Thanks again for your patronage, we look forward to serving your needs in the future.

Katherine L.
04/2012
5.0
oriental rug cleaning, upholstery cleaning
  + 0 more
It was perfect. They were prompt, courteous, and discreet. They were great.
Description of Work: They came out and cleaned two oriental rugs and some furniture.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Aldenville Rug Cleaning
Thanks for the nice review. Hope to see you again soon.

Jean C.
04/2012
5.0
upholstery cleaning
  + -1 more
The two workers came on time and did an excellent job. I had not had furniture cleaned in some time so I was a bit surprised at the cost. The whole job took less time than I had thought it would but they were still thorough. I had some concerns about the cotton fabric but there was no damage. (A previous cleaning by a different company had caused some torn fabric.) One of the men had some helpful suggestions about upholstery repair and cleaning. I did not know that it would cost extra to have the throw pillows cleaned, too. Before they did it, they asked me and told me it would be $2.50 per pillow. I also decided to add on the protector spray; that was an additional $38. They moved the sofa and loveseat away from the wall in order to clean the backs, then replaced everything. Both men were friendly and courteous. I would recommend this company.
Description of Work: Steam cleaning of 1 couch, 1 loveseat and 2 recliners; spray protector on all pieces; cleaning of 4 throw pillows.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Response from Aldenville Rug Cleaning
Thanks for the great review, we will be sure to let Rob and Paul know about your comments. Look forward to serving your needs again in the future.

Holly R.
04/2012
5.0
carpet cleaners
  + -1 more
They were nice, quick, and did a thorough job. We have no complaints.
Description of Work: They cleaned the carpet in three rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Kenneth G.
04/2012
5.0
carpet cleaners
  + -1 more
They were very reliable, provided excellent service, and the price was very reasonable.
Description of Work: They cleaned the carpeting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Neil N.
04/2012
5.0
carpet cleaners
  + -1 more
They showed up on time, they were professional, and they did the job well. We were very satisfied.
Description of Work: They provided rug cleaning services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

7 Hillcrest Park, South Hadley, MA 01075

www.aldenvillerugcleaning.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM
Saturday:
Closed

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning

FAQ

Aldenville Rug Cleaning is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: Closed

Aldenville Rug Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Aldenville Rug Cleaning offers free project estimates.
Yes, Aldenville Rug Cleaning offers eco-friendly accreditations.
No, Aldenville Rug Cleaning does not offer a senior discount.
Yes, Aldenville Rug Cleaning offers emergency services.
Yes, Aldenville Rug Cleaning offers warranties.
Aldenville Rug Cleaning offers the following services: Carpet & area rug cleaning, deodorizing & odor removal, carpet & fabric protectors, tile & grout cleaning. Upholstery cleaning - home, boat, auto, campers, corporate aircrafts

Contact information

7 Hillcrest Park, South Hadley, MA 01075

www.aldenvillerugcleaning.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM
Saturday:
Closed