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Aldenville Rug Cleaning

Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning

About us

A family owned and operated Company serving the Greater Springfield Metropolitan area since 1938. Your satisfaction is guaranteed with each and every service we perform. More than 10,000 of your friends and neighbors have invited us into their homes more than 29,000 times in just the last 20 years alone...

Business highlights

86 years of trusted experience
Emergency Services Offered

Services we offer

Carpet & area rug cleaning, deodorizing & odor removal, carpet & fabric protectors, tile & grout cleaning. Upholstery cleaning - home, boat, auto, campers, corporate aircrafts

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.8133 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
8%
3
4%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 133 reviews

Betty B.
07/2018
5.0
carpet cleaners, upholstery cleaning
  + 0 more
The 2 gentlemen were polite, friendly and efficient. The sofa, love seat and recliners look great!
Description of Work: Upholstery cleaning

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Aldenville Rug Cleaning
Thank you! we appreciate your taking the time to review us and look forward to doing business with you again

David W.
10/2017
4.0
carpet cleaners
  + -1 more
This was the second time that I've had my carpets cleaned by Aldenville. Last time was better. Here's why: I have a 16x12 living room with an 8x8 music alcove. I would expect to be charged double for the total space as I was last time. This time the 64 sq. ft. alcove was treated as a separate room. That said,, most of the cleaning work was entirely satisfactory, but a couple of days after the technicians left I discovered that the carpet at the back of the alcove - the radiator area, and the space under a piano had gone uncleaned this time. Aldenville was entirely prompt about returning to attend to the cleaning, but the technician was grumpy about having to reach the area that needed tending. Yet, in all it took no more than 10 minutes to complete the job.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anne H.
07/2017
5.0
carpet cleaners
  + -1 more
They were great. They responded quickly and worked with us because Angie's List had the incorrect price listed. They came on time, worked hard and quickly. The carpets were great.
Description of Work: I used them for carpet cleaning in three areas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Robert R.
06/2017
5.0
carpet cleaners
  + -1 more
Both jobs were done professionally, quickly and to my satisfaction. Very friendly and informative staff.
Description of Work: Had to have carpeting cleaned in two separate apartments.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Lisa T.
04/2017
5.0
carpet cleaners
  + -1 more
It went very well, I would hire them again.
Description of Work: Shampoo living room and stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary Ann M.
03/2017
5.0
upholstery cleaning
  + -1 more
It went very well. They came soon after I called for an appointment and arrived on time. They stayed after the cleaning was done to give me information on the best upholstery materials.
Description of Work: I needed to have the upholstery cleaned for 2 loveseats and 2 ottomans.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Mary Ann M.
12/2016
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Aldenville Rug cleaning did a good job.
Description of Work: upholstery cleaning for a couch and a loveseat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Sue J.
09/2016
5.0
carpet cleaners, upholstery cleaning
  + 0 more
It went very well. We have used Aldenville Rug Cleaning for many years and we are always pleased with the results. They are courteous, on time, and do an excellent job.
Description of Work: Cleaning wall to wall carpet and upholstered furniture (sofas)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen H.
04/2016
5.0
carpet cleaners
  + -1 more
Aldenville staff were very punctual and professional. The carpets came out terrific and there were no surprise costs or pressure to buy additional services. We were very pleased with the price, service and results and will definitely use them again.
Description of Work: cleaned carpet in 3 rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

this is not what I pay for I.
01/2016
5.0
carpet cleaners
  + -1 more
This is the second time I have used Aldenville Rug Cleaning, and I love their service. They are punctual, professional and polite. The carpets look great when they finish.
Description of Work: Cleaned my carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Bill K.
08/2015
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
They responded quickly, we had an open house so our timeline was short. They cleaned thoroughly.
Description of Work: Cleaned two rooms of rugs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Aldenville Rug Cleaning
Thank you for taking the time to review our service!! We look forward to working with you again in the future.

Radmila M.
08/2015
5.0
carpet cleaners
  + -1 more
Cleaned heavily stained carpets in our rental property. Very professional, will definitely use them again in the future. Thank you.
Description of Work: cleaned carpets and removed stains

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Aldenville Rug Cleaning
Thank you for taking the time to review our service!! We look forward to working with you again in the future.

Tracey D.
08/2015
1.0
carpet cleaners
  + -1 more
Awful!!! Don't purchase their service. They never contacted me and I had to get a refund from Angie's List.
Description of Work: I purchased a deal for $150 Carpet Cleaning for Three Rooms. Never heard from them.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Aldenville Rug Cleaning
So sorry to hear about your poor experience with our "Big Deal" offer. In defense, the issue occurred because Angie's had an incorrect e-mail address for us and we were not notified of your purchase in a way we could respond immediately. Worse yet, you were not the only client to experience this bump in what is normally stellar service on our part as evidenced by prior reviews. Sadly, as a result of this and other issues we are ending our "Big Deal" program immediately. However, we do have other specials available, call us directly and I promise we will make it up to you and insure that you become one of our many thousands of satisfied clients. Again, sorry for any inconvenience we may have caused.

Sarah F.
05/2015
5.0
carpet cleaners
  + -1 more
They explained before they started what caused the dark rings and that they may not be able to remove them to my satisfaction. They offered to do a test wall first to show me the results and let me decide if I wanted them to proceed. Carpet cleaned better than I was expecting so I had them do it all. They were very professional and I would definitely hire them again.
Description of Work: Cleaned all the carpets in my newly purchased house which had dark rings around the edges of each room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$341

Response from Aldenville Rug Cleaning
Thank you for taking the time to review our service!! We look forward to working with you again in the future.

Ylfa P.
03/2015
5.0
carpet cleaners
  + -1 more
They scheduled me quickly and were on time. They did a very thorough job. They got rid of the puppy pee odor and stains but left no weird chemical or fake "air freshener" smell, which is exactly what I wanted. Will use them for all carpet cleaning needs from now on.
Description of Work: Cleaned a carpeted bedroom that our puppy had christened . . . several times.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from Aldenville Rug Cleaning
Thank you for taking the time to review our service!! We look forward to working with you again in the future.

Richard L.
01/2015
5.0
carpet cleaners
  + -1 more
They are in here once a year in the fall. They are professional, always on time, friendly, quick and do a nice job.
Description of Work: We use Aldenville Rug Cleaning Co for carpet cleaning services. They clean our rugs downstairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Aldenville Rug Cleaning
Thank you for taking the time to review our service!! We look forward to working with you again in the future.

Andrew B.
11/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Very thorough and professional. They reviewed the choices I had, especially for the troubled areas that needed extra work. They showed up on time, put all the furniture back in place and were right on target with the time needed to do the job. The carpets came out amazing!
Description of Work: Cleaned office carpets and individual rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$291

Response from Aldenville Rug Cleaning
Thank you for taking the time to review our service!! We look forward to working with you again in the future.

Karen R.
11/2014
5.0
carpet cleaners
  + -1 more
They were terrific right from the first contact, responding the same day I called. Within a day or so I had the quote, and set-up the appointment for the work. Most of this was by email. Very professional and easy to do business with. They arrived on time and took a few minutes to talk to me about specifics like pre-treating spotty areas and the stain protection finish that I wanted before getting started. They moved small furniture items out of the room and helped me get the curtains up off the floor, etc. I was surprised at how quickly they finished, and looked to find the carpet thoroughly cleaned and spotless. They did great job - I plan to have them return in a year.
Description of Work: Cleaned the wall to wall carpet in my master bedroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$116

Response from Aldenville Rug Cleaning
We're happy that you are happy! Complete satisfaction is our goal. We look forward to doing business with you again in the future.

dorothy B.
11/2014
5.0
carpet cleaners
  + -1 more
They arrived right on time. Were fast and efficient. I have a problem with an older cat and stains. He told me what to do to clean it and help eliminate future stains. They put on the protectant for the carpets at my request. Everything looks and smells wonderful. Would recommend them to everyone!
Description of Work: Cleaned two area rugs, long hallway and stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Response from Aldenville Rug Cleaning
Thank you for the kind words. We look forward to doing business again in the future.

Terri K.
10/2014
3.0
carpet cleaners
  + -1 more
As far as professionalism and clean up is concerned, all of that was very good. It?s just that we have a sick dog that made the carpet smell bad. They were not able to remove that bad odor. I just had not given them a follow up call because we were busy and we are waiting if they will come back to check the result of their work. I decided to use them because they have high ratings on Angie?s List. The carpet was good and they were good as I have said but they are more expensive than others. They got back to me right away on the first call and they were early. But they were a couple of hours early and I was not ready yet. I have dogs so I have to take some place first. They were very good at explaining the whole process. They also told how often I should get my carpet cleaned. They were very professional. They came and did their thing which I really appreciated.
Description of Work: I used the services of Aldenville Rug Cleaning for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$253

Response from Aldenville Rug Cleaning
Sorry to hear that you may not be 100% satisfied, you satisfaction is assured with every service we perform, please call us and we would be happy to schedule a return visit to your home at no additional charge. Some situations may be beyond our control but we would be pleased to evaluate it for you and determine if there is anything we can do to make it better for you.

JoAnn B.
09/2014
5.0
carpet cleaners
  + -1 more
The results were beyond my expectation! I had neglected my carpet far too long, since the rooms were not 'common areas'; I never dreamed that a professional carpet cleaning would be so much more effective than my penny-pinching DIY efforts over the past decade. My carpet is 20 Y.O. and looks like new! Even the "traffic" spots have disappeared! Rob and Paul were professional, efficient, and done within an hour. (I had already cleared areas of most all furniture prior to appt.) The results are excellent! Once I shift my furniture, I plan to schedule them for my other 2 rooms. (I no longer need to fret about not saving fast enough for hardwood.)
Description of Work: Cleaned carpet - 2 large rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Aldenville Rug Cleaning
Thank you for taking the time to review our service!! We look forward to working with you again in the future.

Steven R.
08/2014
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Very impressed, showed up at the exact time they were scheduled and thoroughly cleaned all items, they now look brand new! Having two dogs I did not think the items would come out as clean as they did. Will definitely hire them again.
Description of Work: cleaned/protected & applied deodorizer to couch, oversized chair, ottoman & 2 kitchen stools.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$166

Response from Aldenville Rug Cleaning
Thank you for your great review! Look forward to working with you again.

Bettina B.
08/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Aldenville is highly professional. One rug that was cleaned in the driveway because of size was soiled underneath and they returned right away to clean it again. We have had them four times and will continue to have them back.
Description of Work: cleaned many rugs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Aldenville Rug Cleaning
Thanks for the kind words. We are a family owned business and treat all of our clients like family. We look forward to working with you again in the future.

Lesley K.
06/2014
5.0
carpet cleaners
  + -1 more
The service is wonderful. I have the same two men who have been doing the cleaning for years, and they are very polite and thorough.
Description of Work: I have someone who does my carpet regularly. I use Aldenville Rug Cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joan K.
06/2014
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Highly recommended: ease of scheduling, professionalism, and quality of work all top notch.
Description of Work: Cleaned upholstery and carpets in 2 rooms, stairs and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

7 Hillcrest Park, South Hadley, MA 01075

www.aldenvillerugcleaning.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM
Saturday:
Closed

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning

FAQ

Aldenville Rug Cleaning is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: Closed

Aldenville Rug Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Aldenville Rug Cleaning offers free project estimates.
Yes, Aldenville Rug Cleaning offers eco-friendly accreditations.
No, Aldenville Rug Cleaning does not offer a senior discount.
Yes, Aldenville Rug Cleaning offers emergency services.
Yes, Aldenville Rug Cleaning offers warranties.
Aldenville Rug Cleaning offers the following services: Carpet & area rug cleaning, deodorizing & odor removal, carpet & fabric protectors, tile & grout cleaning. Upholstery cleaning - home, boat, auto, campers, corporate aircrafts

Contact information

7 Hillcrest Park, South Hadley, MA 01075

www.aldenvillerugcleaning.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM
Saturday:
Closed