Allen Plumbing & Heating Inc

They were not available.

Fast and professional

great, prompt and professional

.

Very well.

unknown

unknown

unknown

Overall, I am not satified. Not only did they not do what they said they would do (show up and give me a quote), but they also strung me along for a few weeks before finally contacting me.

Michael is prompt and professional. He understood the details of how a tankless water heater works and was able to explain the differences between a tank and a tankless heater's operation. His work was well done and neat. He completed the job quickly with no trouble and his rates are better than the other plumber we contacted. The job passed both the city plumbing inspection and the city electrical inspection with no problems. The water heater has been working well for the last two weeks.

Came on time. Friendly, polite, professional. Cleaned up nicely when done. Price seemed somewhat on the high side -- but I'm very satisfied with their quality and professionalism.

Allen Plumbing was very considerate with respect to my time. They were able to schedule an appointment immediately, came within the time window I requested and moreso, called to let me know when within that window I could expect them. Michael Allen, the Allen of Allen plumbing, was quite pleasant, neat and quick in performing the work. I've had no trouble with the toilet ever since he took care of it.

They were excessively expensive. Very arrogant. He kept trying to sell me parts. $265.00 to install a part that my neighbor put in and I paid $50.00.

Excellent job. Very good diagnostics of the situation w/noisy pipes/reverberation from abutting surfaces--flooring, etc.

The plumber responded very quickly to the call, and was able to replace the water heater in the same day.

OWNER OF THE COMPANY CAME OUT, AND WAS VERY NICE. BUT HE NEVER GOT BACK TO US WITH THE ESTIMATE HE PROMISED ON REPLACING OUR SHOWER. WE EMAILED, AND CALLED, LEAVING A MESSAGE, BUT NO RESPONSE. IT WAS DISAPPOINTING BECAUSE HIS COMPANY WAS LOCAL, AND VERY HIGHLY RATED.

THERE WAS A QUICK RESPONSE TIME (SCHEDULED ME FOR THE NEXT DAY), AND THE PLUMBER ARRIVED ON TIME AND WAS VERY PLEASANT. HE DID A GOOD JOB AND WAS NEAT AS A PIN. HE WAS AT THE HOUSE FOR ABOUT 2.5 HOURS. I FELT THAT THE PRICE WAS A BIT HIGH FOR THE WORK DONE, BUT OVERALL I WAS VERY SATISFIED WITH THE JOB.

I WAS EXTREMELY DISAPPOINTED WITH THEIR PRICING POLICY WHICH WAS NOT EXPLAINED UP FRONT WHEN WE INITIALLY CALLED. THE REPRESENTATIVE CAME TO OUR HOUSE, MUTTERED ABOUT EXTRA WORK THAT HAD TO BE PERFORMED AND THEN QUOTED THE "FIXED PRICE" OF $175 FOR THE STOVE HOOKUP AND $650 FOR THE WATER HEATER, AND THEN CHARGED US $40 FOR THE VISIT. WE ENDED UP HIRING ANOTHER PLUMBER WHO DID BOTH JOBS FOR $265

JUDITH AND MICHAEL AT THE OFFICE, WHO ANSWERED THE PHONE, WERE WONDERFULLY PROFESSIONAL AND COURTEOUS. DURING BOTH JOBS, SOMEONE CAME EITHER THE SAME DAY OR THE NEXT DAY - VERY FAST! I'M A FAIRLY NEW HOMEOWNER, SO I'M NOT SURE ABOUT PRICE - PLUMBERS SEEM EXPENSIVE -BUT THE CUSTOMER SERVICE AND THE JOB ITSELF WAS FANTASTIC, WHICH I REALLY APPRECIATED. MICHAEL HIMSELF CAME IN TO DO THE FAUCET CHANGE, AND HE WAS VERY FRIENDLY AND PROFESSIONAL. THE SINK LOOKS FANTASTIC AND WORKS LIKE A DREAM. ALLEN ALSO FULLY GUARANTEES FOR A YEAR ITS FAUCET INSTALLATIONS, SO IF ANYTHING GOES WRONG WITHIN A YEAR, THEY WILL FIX IT FOR FREE. I'M ALSO HAPPY TO USE A LOCAL SERVICE, SO IF YOU'RE IN SOMERVILLE, DEFINITELY USE ALLEN PLUMBING!

THEY WERE ABLE TO COME OUT ON THE SAME DAY THAT I CALLED, AND THEY DID A GOOD JOB.

COULDN'T BE MORE PLEASED. SCHEDULED ME PROMPTLY (ONE DAY), EVEN THOUGH IT WAS A SMALL JOB. ASKED DIAGNOSTIC QUESTIONS, WHEN SCHEDULING, TO HELP PREPARE WORKMEN. THEY WERE ABLE TO ARRIVE A BIT EARLY, BUT CALLED IN ADVANCE TO SEE IF IT WAS OKAY WITH ME (YES!). THE PRICE SEEMED STEEP, SO I ASKED WHAT A NEW SINK WOULD COST. THEY SHOWED ME A SPECIFIC MODEL ONLINE, ESTIMATED THE COSTS, AND SAID THEY COULD INSTALL IT THE FOLLOWING WEEK. NO SALES PRESSURE. I INITIALLY WENT FOR THE NEW SINK, BUT WITHIN AN HOUR CHANGED MY MIND. CALLED BACK TO ASK IF THEY COULD COME BACK THAT DAY AND JUST FIX THE FAUCET. THEY NOT ONLY DID SO CHEERFULLY, THEY CALLED TO CONFIRM WHEN THEY'D ARRIVE. DID THE JOB IN 5-10 MINUTES, AND SHOWED ME HOW TO EXTEND THE NEW MECHANISM'S LIFE. THE PREVIOUS COMPANY SAID THEY HAD TO HUNT ALL OVER TOWN FOR A REPLACEMENT PART; THESE GUYS HAD IT WITH THEM. DID THE JOB FOR THE ORIGINAL PRICE; NO PENALTY FOR MY ERROR. THESE GUYS ARE GREAT. WASN'T CHEAP, BUT PLUMBING NEVER SEEMS TO BE

OUTSTANDING!!! THEY CAME ON TIME, WERE PLEASANT AND CLEANED UP AFTER EVERYTHING WAS DONE. I LIVE IN ROXBURY AND IT'S HARD TO FIND GOOD COMPETENT TRADES PEOPLE. I WAS VERY IMPRESSED!

THE PLUMBER ARRIVED ON TIME. HE CORRECTLY DIAGNOSED THE PROBLEMS, AND GAVE US AN ESTIMATE THAT WE ACCEPTED. THE WORK WAS COMPLETED IN LESS THAN TWO HOURS. THE PLUMBER WAS VERY PROFESSIONAL AND FRIENDLY. HE CLEANED UP WELL AFTER THE JOB WAS DONE. AS FAR AS WE CAN TELL, EVERYTHING WAS DONE PROPERLY. WE THOUGHT THE PRICE WAS SOMEWHAT HIGH.

A PIPE BURST IN OUR BASEMENT AROUND 10 P.M. MIKE ALLEN RESPONDED PROMPTLY TO A PAGE AND GUIDED ME TO THE MAIN SHUTOFF; HE ALSO CAME PUNCTUALLY TO AN APPOINTMENT THE NEXT MORNING. HE QUOTED $300 FOR THE REPAIR AND COMPLETED THE WORK (WITH MINIMAL SUPPLIES) IN UNDER 1 HOUR. HAVING AGREED TO THE QUOTE, I PAID IT READILY AND INQUIRED INTO HIS HOURLY CHARGE. HE REPLIED THAT HE ''DOESN'T HAVE ONE'' AND ALWAYS QUOTES BY THE JOB. HE DID EXCELLENT WORK AND I APPRECIATE HIS WILLINGNESS TO FIT US IN IMMEDIATELY, BUT $300/HR SEEMS EXORBITANT.

I HAVE USED THIS COMPANY FOR A NUMBER OF YEARS. SHERRY, WHO ANSWERS THE PHONE, IS ALWAYS CHEERFUL AND DOES HER BEST TO ARRANGE THE APPOINTMENT ACCORDING TO MY NEEDS. THE PLUMBERS WHO COME WORK WELL AND FAST. I HAVE TOTAL CONFIDENCE IN THIS COMPANY AND HIGHLY RECOMMEND THEM. I HAVE NOT DONE COMPARISON SHOPPING WITH REGARD TO PRICE. ALL I KNOW IS THAT YOU CAN COUNT ON THESE PEOPLE TO COME WHEN THEY SAY THEY WILL AND DO GOOD WORK.