Michael F Nash & Sons Inc

The cleaning was pushed back due to weather and they ended up coming while we were away on vacation. I asked them to make sure everything was cleaned up and hidden from view afterwards since we wouldn't be home for a few days. Everything looked great when we got back and gutters were flowing again.

They were originally supposed to show up on Thursday, but I called when no one showed and was told that all the rain in the Spring had pushed them back and they would try to come Friday. I had taken off 2 days from work - it would have been nice if they had called me ahead of time to tell me this - I don't get paid for time off. They came on Friday but were 2 hours late. It was somewhat difficult getting a contract done that included all the items we had agreed to verbally. All was done by email after the initial verbal estimate and took a lot of back and forth. Contractor kept leaving things out and it took weeks to get the contract stating what we had agreed to. Contractor agreed to terms in the contract that stated the workers were all his legal employees covered under liability and workers compensation, however, when the workers arrived they were a non-English speaking crew in an unmarked van with their own tools and wouldn't speak with me directly. They did a very good job, were efficient, obviously skilled, and cleaned up very well (only 4 nails found in driveway later on) but I don't really believe they were company employees - I'm pretty sure they were subcontractors - not what I wanted. Contractor had agreed to have a supervisor on site during the work, however, when I left for an errand, there was no supervisor present when I returned and after 3 hours I called the son who was surprised that the father had left. They subsequently told me that the father had to go to the ER for a heart problem but the son was not informed and so no supervisor could be sent to the site. I really didn't like that there was no supervisor on site all afternoon and that I couldn't communicate with the workers. The one worker who spoke some English would only say the boss was coming back soon. So 2 main things that were important to me - using legal company employees and having a supervisor on site were not adhered to. One item that they agreed to do - repitch my gutters - they reneged on saying it "wasn't necessary." I probably should not have paid up until they did it that but it was getting late in the day and I believed him - but found out later in the next heavy rain that it was really necessary to repitch them. I've since had to hire someone else to accomplish that. The owner expressed his opinion that the price he gave me was too low and he didn't make enough profit to make it worth his while. It was the price that he advertised on Angies List for $6,500.00 I did have 3 offers at that price. The roof looks very nice, they repaired some boards that were broken too, and worked very hard. I haven't climbed into the attic crawlspace yet to look around. Been waiting for the weather to cool. I did get a guarantee from the manufacturer (GAF) which I'm told means the installation work was done according to manufacturer specs. I never saw the Building Permit and had to ask for it afterwards before I would do this review. They pressed for an Angies List review so here it is. They were courteous and respectful. Additionally, they were supposed to send a carpenter to give me estimates on other work I need done, but after 2 reminders, I still haven't heard anything. But I'm no longer interested in having them doing any other work anyway.

I bought a Big Deal for this firm to clean my gutters, intending to use the service in the autumn, after the leaves fell; I had had my gutters cleaned at the end of last year and they didn't need cleaning again until fall. One day I got a message that said they'd already done the work. They gave me no opportunity to choose the date or to be present when the work was done. I called them to complain and they said they'd sent a message saying that they would be working in my area that week. (That's obviously very different from getting my approval for a date.) They said they had too many jobs to make individual arrangements. I reluctantly said that I would pay them to come back again, after the leaves fell and the work was actually needed. They said they would call to set a date but they didn't. This aligns with my previous experience regarding many Big Deals. The companies get overloaded and, even if they were highly rated before, they can't handle the volume and do a sloppy--or in this case completely useless--job.

They never got back to me. I was kind of bombed. I left a message and they called me back almost immediately and came out and looked at the roof almost immediately. It was a father and son and I liked them very much and asked good questions, they explained things to me and said they'd have a quote within a few days and that was a month ago. I followed up by phone and email and I did get an email back to have a quote by Monday and that was 2 weeks ago.

I was never received a follow up from the company with my detailed report. I have called and left my number there has been no attempt to respond to me or my request for a follow up.

They were very efficient, did a great job. Came back and sealed a leaking window (not their fault) when we thought we noticed a roof leak. Very responsive, professional and pleasant folks (Michael and his son Jeremiah).

They were excellent,the price was well worth it. I would recommend them. He had a crew of men out here in the morning and the time frame that he did it in was phenomenal. They are highly endorsed by the reverend.

I got an email on 6/17 saying they came by, i did get a business card in the mail box as proof. The email also indicated I would get a roof inspection report that I still did not get to this day (8/12/2013). I can see my gutters from the bedroom and they were not totally clean out, there was still dirt and grime on them. I feel like they just came whenever it was convenient to them to perform this. I was not told when they would drop by at all and I was not here when this happen so how am I suppose to know they performed the job? Obviously they didn't because I didn't get the roof inspection report. I should be refunded my money.

After I submitted payment to take advantage of Angies List "Big Deal," provider sent email saying they wanted to know any questions or concerns I had, and that provider would contact me to schedule service visit. I wrote back saying I thought there were some leaks or places that gutters were overflowing. I also questioned whether it would make more sense to schedule the cleaning in the fall after leaves were off the trees (time frame was covered by terms of "Big Deal"). I received generic mailing from provider saying that they had a large response to Angies List Big deal and were in the process of scheduling visits. Next communication I received from provider informed me that crew had come and performed service and they would notify me if they had noticed any problems. I replied, pointing out that they had not responded to my questions and had not contacted me to schedule the service visit as they had promised. I added that I would express my dissatisfaction in my review on Angies List. (I did not do so at the time, hoping they would contact me and be more responsive to my questions.) Provider sent me an email saying that because of the large volume of interest they had simply scheduled all the service visits (I guess without making arrangements with the customers) and that they would review the notes from their service visit to my house and follow up on my questions. Nearly 4 weeks have elapsed and I have not heard from the provider. At this point I thought it appropriate to share my experience in this review.

They did a thorough inspection, including pictures.

Service was good, scheduling was difficult due to needed to leave multiple messages.

My experience with Michael F. Nash & Sons Inc. worked out well. The inspection took about 20 minutes. It was from the ground. They're very friendly. It's him and his son, I think. Then they sent me the report.I haven't done any of the repairs, but in terms of what they said they would provide for the amount of money, which was the inspection, they did exactly that.

The inspection and report were thorough and well done. However, it was a nightmare of calls, emails, and finally threats of poor reviews to get the report delivered months later. We ended up using a different company to do the roof repairs because of this. I understand that the family who owns the company had personal issues during this time that contributed to these problems. Had they been better communicators, those issues wouldn't have impacted the work so dramatically.

Jeremiah was very good to work with. Occasionally there were some delays, but I know it was just becuase he was busy, and nothing too major to really complain about. Once we got the estimate, he was very easy to talk to and he was happy to explain it when we had questions. We did hire them to do the work - it took a little while to have the work scheduled because of some rain delays, but once it started they were completely done in two days. They had left behind some materials, but other than that the area was left clean. The work they did is great - we now have the best looking roof on the street! Everything they did was top quality. I even had a home inspector say that the roof looks great now, and that we got a very good deal on it. I would definiltely recommend them to friends, and should I ever need another roof, I will use them again.

Communication is poor to non-existent. I never received contact from them for three weeks upon purchasing my Angie's List coupon for their gutter cleaning service, I attempted three times by email and twice by phone to contact them. Their phone number answers with a generic answering service, and they NEVER respond to this. They never responded to their emails either. I had to actually call Angie's List to have them contact them; Nash Brothers. Angie's List called me to tell me they would finally be at my home within a couple of days, over three weeks after I paid for their service. I was at work when they came, but my wife was home. She said a swarm of workers cleaned the gutters, and they did clean up very well after themselves, but I have no idea how thorough they were. They had to borrow one of our flimsy garden hoses to spray out the gutters (professionals should provide there own, IMO). That/our hose was only designed for very light gardening, and immediately after they used it it now heavily leaks, and has to be replaced. I was also to have received an inspection of our gutters, and of our roof, as part of the service. I was told we would receive an email evaluation WEEKS ago, but to date we have not. I do not recommend Nash Brothers. They are hacks. I still want my paid-for inspection email response!

Mr. Nash was there himself to supervise. He introduced himself and gave me a card. I believe he is interested in doing business, and concerned with doing a professional job hoping to generate more business. His company can do many other things. I kept the card.

I had a variety of issues that he pointed out. He fixed a down spout. He was supposed to give me an estimate on future work but did not get back with me. However, he was very nice and seemed very knowledgeable. I have a very old roof and he could have tried to upsell me but he did not do that. He fixed some leaks and my down spout.

I wanted my gutters cleaned before monsoon season. They were never scheduled or cleaned. Angie's list is new for me. I am disappointed in this experience.

I emailed and called and got a response 1 time asking for more info. Then never heard back. UPDATE: They have been inundated by the Angies list Big deal coupon and have had a hard time keeping up with demand. I finally got them to the house and spoke to Mr Nash Sr. What a wonderful guy. I'm willing to give them the benefit of the doubt regarding the follow up. These big deals seem to always bite contractors in the butt. They were personable and professional. I'd use them again. Asked them for a quote for some other work as well. They do roofing, general carpentry etc. Not just gutters. Good bunch of guys.

04Jun13: I purchased the Big Deal to have our gutters cleaned (and roof inspected) for $89.** 05Jun13:Transaction posted to my account. 01Jul13: First call to Nash&Sons at the number provided in the Angie's List e-mail. Left message. 05Jul13: Second call. Left message. 05Jul13: Forwarded Angie's List e-mail to Nash&Sons at the e-mail address provided. 08Jul13: As of this writing, I've received no response from the company. I would still like to have our home's gutters cleaned and the roof inspected. Alternatively I require a full refund. In either case, an apology for the absence of response would be helpful.

Not too many details. Father and son came with workers to repair the roof. I had been given an estimate well beforehand and some understanding of what they would do.

The roof inspection was never done.

DONE WELL AND PROFESSIONALLY.

I have no complaints at all about the work that was done. It looks good and has resolved the leak we were experiencing. The issue of the inspection which we purchased as a Big Deal I wasn't as pleased with. After much delay and back-and-forth, someone came out and looked from the inside our our attic at the roof and the leak. They were meant to come back to examine the roof from the top. The inspector agreed with our assessment that the flashing needed to be replaced. The inspection report ended up saying there was a leak at the chimney and the flashing needed to be repaired, which was what we'd already said and known--not a full report on things which were not obvious to us. Our whole purpose in having the inspection was to reveal other potential problems on our roof. Later we got a very reasonable quote for the work (along with the promised discount from the Big Deal) and we said to please go ahead with that work. Of course it's hard to schedule roofing work in the winter/early spring so we expected delays and there were certainly many. There were also times that they tried to come do the work but needed electrical access outside and we could not make provision for that since we'd already be off at work, etc. When the work was actually completed, it looked good and has fixed the problem. I had pressured them to complete the on roof part of the inspection while they were there and they said it all looked good. I suppose that's possible, but given some other signals that installation of our roof may not have been done with the highest professional standards, we are a little doubtful...

Inspected the roof and explained in detail any problems with the roof on 4/20/13. Emailed detail of inspection report with pictures on 5/22. Requested quote for repairs or replacement of entire roof on 5/28. Have not received quote as yet.