Response from Michael F Nash & Sons Inc
This review is a complete shock to me as this member bought this inspection deal over a year ago and is just putting in a review now and I tried contacting this person 7 times after I sent them the inspection report and estimate and they never returned any of my attempts to contact them to acknowledge they received the report and estimate, nevermind to try and schedule to do the work. So I have no idea why we are getting a D rating for not doing the work. The member bought the deal for a roof inspection and report which we provided. The member bought the deal on 12/22/12. I contacted the member on 12/28/12 after the holidays. I again contacted the member on 01/04/13 and told the member that we would be out once the weather broke and we would perform the roof inspection as soon as possible, and that if there was a problem with that to contact us. On 01/18/13 I emailed the member the roof inspection report and estimate. On 01/19/13 the member emailed me back all upset that how could I perform the report if they had not even scheduled the date yet. She then accused us of showing up announced and walking into her backyard without her permission. After I spoke with my father he told me he went to the house personally and rang the doorbell and spoke to the lady at the home who walked him around the house and showed him the issues with the roof. I tried emailing the member 4 more times after this even apologizing that she was upset that we went with her scheduling it, even though I had stated this in my emails to her before, and that I would personally go back out and redo the inspection and report for free. I never heard back from any of my emails and now it has been over a year and this review just was put in. We made every attempt to try and schedule, perform the work, contact the member after, and even to try and redo the deal for free until the member was completely satisfied but they never ever returned any of our attempts.