Emerald City LLC

The Emerald City team provided outstanding service in every way. Their knowledge, communication, and quality of work was excellent by every measure. We highly recommend them for any kitchen or bath projects.

John, Paul, Jimmy and Jake all did an exceptional job. We were very happy with their professionalism and expertise. Delight with all the great office help from Laurie, too! HIghly recommend this company!

Excellent experience w/ John & Shayna at emerald city. Shayna was extremely responsive to my many questions and John & his co workers did a superb job installing the granite. I would definitely recommend them to others!

I found John and his team through Angie's List and feel that they did a great job on my renovations. I was remodeling 2.5 baths in my condo in Falmouth (which included a new tile floor in the 1/2 bath, hallway and kitchen). John came out to my condo and measured everything, drew up plans on the spot and very quickly came back to me with a quote. I had one particular problem with space in the 1/2 bath, and John came up with a very practical and low-cost solution. Laurie in the office helped me choose great materials and provided me regular updates throughout the renovation. Emerald City was very easy to work with. My neighbors even commented on how dedicated they were throughout the renovation. The workers were there when they were supposed to be, and cleaned up well after themselves. And of course, the bathrooms came out AWESOME! I am so happy with the new bathrooms.

Outstanding, prompt service and excellent craftsmanship.

John at Emerald City did a fantastic job both in scoping the project out and specifying the project. He communicated very well during the process and, in spite of a couple of surprises on the project, was able to deliver a great job. The property is on Martha's Vineyard, requiring some coordination and ferry travel, and John was able to secure the correct materials so that it doesn't look like there was ever a mistake. The job was handled carefully, professionally and the results are great. It took a little longer than anticipated but there was good reason and any issues were quickly communicated so we could "course adjust" to accommodate. Pricing was fair. Highly recommended.

Extremely professional & kind. Will definitely use again in the future.

Excellent service, communication, and craftsmanship.

Showed up on time. Very nice and professional guy. Measured and cut to perfection! I was not looking forward to the mess/stress of having this job done but they made it all very easy and did a great job of cleaning up after. Will definitely use again.

Ultimately a good shower. Process was painful. Comedy of errors at every juncture. Couldn't get products that we selected in their showroom. They substituted materials without consulting us and another product was totally faulty. If we had charged them for the extra time we had to spend on this project because of their errors, the shower would have been free. Nice people, inexperienced, likely have too much work to handle and don't manage or supervise any of their contractors. Make sure you get part numbers with photos as part of your contract, specify no substitutions and be specific about a completion date with penalties if not met. Very little regard to our time commitment to get the project done. 2 months late. In terms of the vendors that they contracted, here's our input: Plumber - did a great job . Tile Guy - a true craftsman. Very conscientious and hard working. Went above and beyond. Shower Door provider - horrible. Wrong door - twice. Caused significant delays and we ended up settling for the wrong door which we're not pleased with. The man left a huge mess - ruined the newly laid tile shower floor which had to be repaired twice and ultimately replaced, got grout all over our bathroom and dining room rug and trashed our step stool, which he need to borrow both times he was at our house. He has a single source for glass and this is the only provider that Emerald City uses. Emerald City declined to offer us any cleaning or commentary on the glass providers mess and performance. They actually blamed the glass guy for the issues. I don't put all of the blame on the shower door provider. I blame Emerald City for poor planning, lack of oversight, not being detailed enough to write down part numbers that we went to their showroom to pick out, not having a handle on or experience with sourcing or managing vendors or enough experience to actually oversee the project they were paid for. Again, ultimately a nice shower but wow, that was painful.

Emerald City LLC, owned and operated by John and Shayna Mahoney, did an outstanding job of remodeling a very dated shower and tub surround in our master bath. John was our point of contact and general contractor. He inspected the original shower, offered some design ideas, recommended the proper under-structure, and did all the measuring. To enlarge the shower area required installation of new lighting and a new exhaust fan, as well as new plumbing and fixtures. When we visited the showroom in Plymouth to choose tile and fixtures for the new shower, we found a bright, well-lighted establishment with plenty to choose from in every price range. John's crew did the demo work and installed the under-structure; the plumbing, tile, electrical, and glass work were subcontracted. All of the subcontractors arrived as promised, cleaned up after themselves, and were pleasant to work with. John's communications with us were outstanding; he is detail-oriented, receptive, and responsive. He kept in touch with us at every stage of the project and resolved issues quickly and professionally. We have nothing but praise for Emerald City and would hire them for any home improvement project.

The counters were installed. One needed to be replaced because of a chip in the counter. The chipped counter was replaced but the cut was off by 1 inch.

Emerald City was very responsive and efficient from the outset of selecting the granite, double sink, faucets, and back splash to the actual installation and customer follow up.

They were great from beginning to end. The first time we visited the showroom, we were greeted and then were able to browse samples leisurely with no sales pressure. We really appreciated that. We went back a second time and mapped out exactly what we wanted.....down to the edging finish. Later that week, John came to measure and we signed the contract. Only two weeks later our gorgeous charcoal grey Silestone counters were installed,. The young men working at the house were extremely courteous and professional. They arrived on tiime, worked through lunch and cleaned up after themselves. They removed old countertops and sink, installed new countertops and sink in about 5 hours. Within 15 minutes of their departure, the plumber they had arranged arrived to hook up drink and faucets.

Perfect from selecting the stone in the store, quick appointments for measuring and installed in less than two weeks.

We dicided to hire Emerald city LLC to do the fireplace because we knew the Family for a long time and we thought that they would appreciate giving them the business and we would be happy with the outcome. Soon enough after the contract was signed, our regret to hire them was profound. We paid the first half of the cost on 09/25/13. The promise to have the fire place done by 10/19/2013 was broken. The project was completed on 11/19/2013. The worst customer service ever from Shayna and John/ the president/. The installers chipped the whole front edge of the hearth. When i called them to ask what happened John didn't believe me. When he came and saw it he said nothing. My husband did not want to cause any friction so he was very kind and nobel to say don't you worry I'll try to fix it somehow. I wish I can post pictures so my words are supported by evidence. From the very begging of the project he made us feel like we are inconveniencing him from here to the Moon. The company has the worst punctuality. They have never been on time for any of the appointments. The mental of the fireplace was done with the worst craftsmanship. The front edge looked like swiss cheese bothe corners were chipped. Horrendous work. On 11/19 after we asked them to redo the mental the finished product came with more scratches. I refused to pay the balance of $1923, because they should of compensate for the imperfections. And we gave them the business because we thought we would never have to worry about poor job. John's answer was that "we should of went with someone else". I was appalled by his response. I couldn't believe my ears. But then I thought to myself we should off went with someone else. He was right They offered us a discount of $100 and few days later they reversed it. they did not offer any compensation at all. They took us to court. We had two appraisals of the damages one for$450 and one for $800. The judgment was entered in the plaintiffs favor but the results were in ours. The judge have honored $500 damages. So instead of paying back $1923 plus attorney fees we paid back $1420+$50application fee+68interest. The conclusion is think twice before hiring Emerald City LLC.

Shauna and John make an excellent team. We never had an issue getting in touch with them and they were extremely responsive to every email we sent. They made changes to our plans quickly and if they needed a couple days to complete it, they let us know. We were under a tight timeline to have the remodel complete and John adhered to the timeline perfectly! They finished the entire project in just over 3 weeks. We would without a doubt recommend them again for ANY remodeling needs you may have.

I originally saw the company with a Supersaver deal of $1499 for 40sq feet of granite. I inquired the company about an estimate based on measurements so I could assess overall cost to include sink, backsplash, and any other variables. I wanted to be sure I knew what the overall cost would be. The estimate included the entire job in the $1499. This was the expectation set by the company ( I have the email invoices documented). This was an owner who provided this quote ( not an employee that was not trained). I paid for the deal and waited for the construction crew to be ready for install. I picked the granite from the select 5 choices provided and decided on variables. The day the template work was done, I was out of state. The day prior t template work at 3 pmish I received an altered invoice with a 40% increase indicating that I would own another $1300 for the work. I could not be back in-state soon enough to meet with the other owner while he conducted the template. My construction guys were there. I called the owner and expressed my concern about the increase and indicated that I would need to assess this new amount and why was it not included in the original estimates. Estimates have a variability of 10% maybe 20% but 40% - not acceptable. He indicated that I had 60 square feet of granite - why was this not indicated with initial estimates given that the measurement provided were accurate? My contractor indicated that to find another granite company at that late date would jeopardize the job timelines so I kept with them ( plus I already paid the 1499 through Angies list). I paid the 650$ they wanted prior to the job on top of the 1499 ( well over the 50-% noted in contract but my hands were tied). Granite was installed with a last minute question about the integrity of the walls ( 2pm of install day - 1 hour from the installers leaving time) interesting given that the owner was on the property twice because he completed the template wrong the first time. Plus the contractor was here for the entire install and could have answered any concerns. They then charged my credit card for the last payment without my permission or authorization and are refusing to refund it. Interesting business strategy. they know I pay given my history but refuse to refund credit card to allow a check payment. The credit card company will be disputing this and the payment via check will not occur until the refund is clear. If this is representative of an Angies list business practice for super saver, count me out. By the way, I am a customer for several Angies list companies and ALL would vouch for my payment history, not that I as a customer should be being questioned.

very well, they were extremely responsive both via email and on the phone. Their price was reasonable and it was easy to set up and appointment at a convenient time.

A first rate experience from beginning to end. After contacting them as a result of their reviews on Angie's list they gave a reasonable quotation, travelled to Nantiuxket to measure the counters and returned two weeks later to do a flawless installation. We could not be happier with the work.

Note: Ratings for this job were very difficult for us. The final product deserves an A/B review, but the process to get there deserves lower. We averaged the initial and final results in most cases to give a score for each category. This was the first major project we had done on our first house- very new to this process. We chose Emerald city because the price seemed reasonable, the reviews on Angie's List were good, and John seemed straightforward and honest when we met with him. In retrospect, it appears that a lot of the (very positive) Emerald City reviews are counter top and cabinet work vs full bath remodels. I think John mentioned they're branching out more into this area, but certain aspects of the remodel process felt new to us. A counter or cabinet install is definitely a different scope than what we commissioned. We described what we wanted in our bathrooms, but it didn't feel like Emerald city can provide much in terms of design or aesthetic advice. I think we needed more help there given our newness to the process- it was difficult to picture how things would look when making choices. One of the first things to understand was our quote- plumbing and electric are contracted separately and we didn't receive the estimates from the subcontractors until we were involved in the process. We knew some rerouted plumbing would be required for the new shower, but it ended up being about $5k. This made it very hard for us to compare quotes between other companies as most give a full price. Overall, we received the bathrooms we wanted, but there were quite a few speed bumps along the way. This was often due to poor communication between us, John, and his subcontractors/ employees. Some examples: we asked that the downstairs toilet be saved, it was thrown out; we asked that a recessed medicine cabinet be placed upstairs where they removed the old one, instead a vent pipe was routed there preventing this; we asked that fan and light be on separate switches, they ended up on the same switch. In all of these situations, the error was both acknowledged and corrected or explained, but these could have been avoided with more supervision and communication. Demolition was a lot more aggressive than needed- somehow holes were made through walls into sheetrock behind, the floor was removed beyond the door threshold into the kitchen and scratched, etc.- this involved a great deal of touch up work by the painter. The paint work was not always of the quality we would have liked. The lines were not cut as smoothly in corners and color choices on wood staining were not correct the first time. We were also very disappointed that floors in our house were never protected in this process- materials were kept in various rooms and floors were scratched permanently. Lastly, the tile/grout work was disappointing in quality. We were interested in pebble tiles in the upstairs shower. However, they were over-grouted to the point of being flat and hidden. The instructions for the product were not followed and this involved ripping up the work and starting over. The replacement product is still not perfect- grout levels are uneven/higher where the surface slopes down to the drain causing the grout to look darker in places. Overall, we would have liked to be consulted more about everything- where to place things, whether to remove things, does this look ok? Each day involved a list of things to fix. More time on site from John and more questions asked would have made us a much happier, and perhaps repeat customer. The final touch-ups were finished yesterday ~3 months after starting and now we have 2 beautiful bathrooms.

The work done was terrible and left incomplete. All the tile is glued down, not level. All the tile is miss-matched and off center. There are spots where the tile sticks up in areas where you can stub your toe. The contractor went into my bank account and paid himself. I went to police station, filed a complaint, then to my bank. Now I have recieved a lawyers letter from them demanding payment. The job is not finished. The OWNER came back post all work installation and said "It looks fine to me." I do not want them back in my house. I would not recommend them to any other consumer.

Contractor was polite, responded to calls and questions. Did not engage this contractor.

I was very pleased with how smooth the entire process went from initial meeting with John Mahoney, next day home visit for measurement and then installation by Zak and Bob about 10 days later. I would definitely use them for future projects.

Good team/crew. Very nice to work with.