Morrison's Home Improvement Specialists

We are very pleased with the work.

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Replacement windows purchased and installed do not operate properly do to vinyl frames warping. After one year problems occurred with some of the windows. They warped to the extent that we could not lock windows. Contacted Morrison's, they replaced 6 sashes. Another year went by more problems surfaced and they replaced more windows. In October or 09 they were once again contacted with more problems with more windows. They sent a tech out and he confirmed issues. Feb 10 I saw him personally and he told me I was on a list . I Called him in May of 010 to see why no one was following thru and he gave me a name of a guy that works for him. A tech was suppose to come to my house and inspect the windows. No show, no call. July of 010 I personally went to the business and expressed my dissatisfaction with him. He said he would have his man call me, that this was a manufacturing problem. No contact , no show to date. We are totally dissatisfied with the quality and workmanship of window. They are not what Morrison's presented them to be. He assured us we would have no problems and we have had nothing but problems.

So far so good. They passed our rigorous due diligence. When I asked for verification of insurance Steve Morrison said no problem, and provided me with copies of both contractors liability and workers comp. I called on both, and yes, they are valid, and he has good coverage. Two other bids came in a bit cheaper, but neither of them could provide insurance info. In Arizona I once had to pay a $17k medical bill for a contractors uninsured employee when he hurt his ankle on the job - so I would never even consider a company that did not carry insurance. Another thing I like so far, is that Morrison provides a written contract, and has an office/showroom, so I know where to find him if I need him. One of the cheaper bidders wanted us to just shake on it. So far, my emails and phone calls have been returned in lightning speed. I will update as events unfold..... Jan 11 - Morrison let us know it will now be spring before they can do the work due to weather. July 2011. The work was done in the spring as soon as the weather permitted. All of the work was completed within a week - the whole roof, and the chimney rebuild. I liked that the staff cleaned up every day before they left, so it was not like we were living with construction. We have had quite a bit of rain since the work was done, and have not seen any leaks.All of the work was done for the exact price we agreed on, with no extra charges. We are very pleased and will use Morrison for other home improvements we plan.