Full service roofing company. Residential roofing repairs, tear-offs,and installations. Family owned and operated. Fully licensed and bonded. Additional address - Po Box 262, Orange MA 01364.
Description of Work: Our experience with Hayden was TERRIBLE. They still have not finished the job they promised to do and are now refusing to respond to correspondences. | |They promised complete clean up of the area. Instead, they left the gutters completely clogged with roofing materials (This cost us big in gutter cleaning and they refused to even respond to the fact of this situation when informed). The ground is littered with roofing materials and we finding nails as well as whole sheets of nails for the nail gun all over and now rusted and dangerous as we do many yard sales and have many people on our property.(They do not care about this and did not come to clean up their mess when informed) |They were told immediately as they began working that roofing materials were falling down into the barn which is full of antiques. They said that they would tarp the barn immediately, but then instead told a family member who had no idea what was going on that they would sweep out the barn when they were done. The family member, not knowing the situation, said, "sounds good". Now everything in the barn is covered with roofing and much of it is destroyed. The barn is so full that you could not get to the floor without cleaning it out and dealing with all the destroyed and damaged antiques. They just keep saying that they will sweep it out when we get it cleaned out. They refuse to take responsibility for damaged property. We do not have time now to deal with the massive job of cleaning up their mess. This has truly been a nightmare. PLEASE steer clear of Hayden Roofing and spare yourself a HUGE headache! | |Lisa Richards - Athol, MA
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$20,000
Response from Hayden Roofing & Siding Co
[member name removed] is a tenant at this property, the owner who hired us lived out of state. Hayden Roofing always protects the homeowners property, tarping the ground and house during the roofing process as is what was done here. There was a lot of clutter left in our way at the start of the project, empty cardboard boxes and newspapers and trash outside that had to be tarped over to collect any debris that hit the ground. The roof debris was disposed of in our container, the items that were in the yard at our arrival was left. The gutters were full of mud and small trees from years of neglect, we cleaned them out at the start and again at the completion. We did not cleanout the vegetation growing out of the downspouts. The barn attic up to now was [member name removed]'s big issue. She was informed during the estimate walk through there would be small pieces of roof dirt falling through the boards during the tear off. The barn and attic was cluttered with empty boxes, newspapers, bags of trash, we were unable to get to the area to put a tarp on it. Our only option was to sweep up any debris from the roof after the trash was cleaned out. We took additional time to work around a very cluttered site and left the home in broom swept condition, other than the areas we could not get to due to extreme and hazardous clutter. We also took time to replace siding and trim that the home owner was not billed for.The roof looks very nice and certainly adds to the curb appeal. [member name removed] was informed three times we would come back and clean the barn attic after she moved the items blocking access.
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Service Categories
Roofing,
Windows
FAQ
Hayden Roofing & Siding Co is currently rated 4.7 overall out of 5.
Sunday: 7:00 AM - 12:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 12:00 PM
Hayden Roofing & Siding Co accepts the following forms of payment: Check
Yes, Hayden Roofing & Siding Co offers free project estimates.
Yes, Hayden Roofing & Siding Co offers eco-friendly accreditations.
No, Hayden Roofing & Siding Co does not offer a senior discount.
No, Hayden Roofing & Siding Co does not offer emergency services.
Yes, Hayden Roofing & Siding Co offers warranties.
Hayden Roofing & Siding Co offers the following services: Roofing company, residential roofing repairs, tear-offs & installations.