Keyes North Atlantic

The fellow who came over was extremely professional & businesslike. When he departed, I asked if he would be doing the work. He replied no, he was the "project manager." I immediately figured there would be much overhead involved here. A week later, the same guy was no longer with the company; however, the woman in charge of estimates was very responsive & quoted me a price based on what the estimator had observed of my place. We were talking complicated work in the range of $3,000, in their case much higher. Did not hire them.

They came out the day after I called and showed up at the time they said they would. He took a ladder to get into our attic and examine the attic fan which had stopped working. He discovered that the problem was only a loose bolt which he tightened and showed me how to fix should it get loose again. The whole thing took about 15 minutes and he charged me the lowest fee possible (basically just covering the trip to our place). They also do big jobs (ie, central air) and when we next need an electrician we're going to use them.

They were highly rated on the list, and that is why I chose them. They were the only ones that responded to my request, because it was at the height of the season. They told me it would be about 10 days before they could come, but they called later and ended up coming out that day due to a cancellation, which I was very pleased with. They did not have the parts with them, so it took about a week for them to finish the job. The price was a little high, but I would use them again in the future and would recommend them to others.

I called for service and someone came within two days. They had to order a part which took a few more days but they came back as soon as the part came in. Always punctual and very professional.

Keyes technician came to our home last winter to look at our heating system which has never functioned well. He said he had some ideas and would submit an estimate via email. Never heard back, even after several attempts to reconnect on our part. Called back this summer, thinking an early appointment for next winter would make things easier. I spoke to someone who took all the information and promised a call within a few days with an appointment time for a tech visit. Never heard from them again.

Company was very responsive, very prompt and did a good job.

They arrived on time to do the work and the quality was good. I would use them in the future as they were courteous and kind while they were here. I would recommend them.

They promptly returned my call and arranged a visit for a couple of days later. They came when they said they would. They did a good job for a fair price.

Keyes came out for routine maintenance of my furnace and that of my downstairs neighbor (identical), at which time they advised that we both replace them. Ultimately, both did die this winter, so that was correct. But they charged us each $100 for essentially just a sales pitch. A couple months later, when I lost heat, they responded to a service call, and charged me $160 to light my pilot. They wouldn't replace my thermocouple; they said the part didn't exist. (Bedford Mechanical found one in stock at the nearest HVAC shop). I asked them to come for an estimate on this new furnace, which they did, but did not supply for several weeks. It was astronomical: $6900 for a 40,000 BTU furnace. And several months later, out of the blue, they sent me an urgent 'overdue' notice for that very first bill, which I had most certainly paid already. They didn't really do anything wrong, but they sure charge a lot of money for mediocrity.

Keyes North Atlantic was the company I contacted when I bought my new home in August of 2006. They informed me they could take care of all my heating needs and put me on a maintenance contract. Since using them, my hot water has malfunctioned three separate times and each time they came out they had to rediagnose the problem and replace parts. This last time they came out they also told me the radiant heat to the sun room was not functioning. Despite waiting several months they still have yet to fix the problem. I continue to receive bills for labor as well as parts despite the fact that their technicians have yet to diagnose the problem. The office staff is pleasant and try their best to help address issues. When I contact the company they do their best to get out within 48 hours. However, it is little help to get out to the customer quickly if the problem keeps recurring. I have no choice but to seek assistance elsewhere.

Keyes came out the day after we called them and spent a number of hours at the house. The before/after difference is noticeable. The heat, particularly in the upstairs of the house, is much faster to come on and the radiators get hotter than they did a few weeks back. We are very happy with the work and appreciated the speedy response. We will definitely be calling Keyes again.

Crew showed up at 8:15am as expected and went right to work. Job was completed by early afternoon. They checked in with me to make sure things were being done the way I wanted. Very professional. Also did a good job cleaning up.

After my furnace failed, I did a lot of calling HVAC people, to figure out if I should fix it or repair it. Keyes came out at $300-$500 for trying to repair it (on top of the $165 for a useless service call -- and they would make no guarantees about getting it working. Other people would fix it for $200, and if they couldn't make it work, I didn't have to pay them. I got 4 quotes on replacing the furnace. Keyes, despite being the first people I called, were the highest quote. They made very little attempt to help me fix my furnace, but instead pressured me towards spending $7000 with them on a replacement. When I had my furnace inspected, the technician advice me to search for a replacement thermopile on my own. I was unable to find one. When the part actually broke, Keyes was also unable to find a replacement piece. I chose Keyes because of the great reputation it had on Angie's list. I was very very disappointed in the service I received.

They had me on the phone with a tech within minutes of my initial call, and they had a technician at the house within 2 minutes. Everyone I dealt with was knowledgable, courteous and helpful. The tech thoroughly evaluated the problem and let me know what needed to be done now and going forward.

Serviceman was 30 min late. Seemed to be knowledgeable about the units, completed the project in an hour or so. The price of the thermostat was at least twice what it was listed for on the Internet but I suppose that some of that was for installation (total price $304, plus $150 for the preventatative maintenance call = total cost of $454). I knew that the cost of the thermostat was high but since he was there and it would have cost me more to have anyone come back and install one, I had him go ahead with it. Showed me filter changing.

The company was on time for the appt, troubleshooting took a while as the heat pump was on the roof. Finally noticed loose wire and malfunctioning thermostat. Recharged heat pump and replaced the thermostat controller.

They were very professional and efficient. Very polite, courteous, listened to everything I wanted, and were very accommodating. Also gave good suggestions.

We searched for a long time for a company willing to install an attic (whole-house) fan for us. Keyes was one of the few contractors willing to do it. These guys definitely win the award for most helpful contractors (and we've used a lot)! They returned phone calls, gave a prompt estimate, checked in to see how the carpentry work associated with the project was going, did the work well, and were generally knowledgeable and available through the whole process. Chris was also knowledgeable about the solar panels installed by a previous owner of the home.

The installers were fantastic, they worked diligently and cleaned up after themselves (you wouldn't even have known they were there once the job was finished). My only gripe with the experience was that initially I was told that they would be installing a 90% efficiency boiler and they ended up putting in an 85% boiler. I would have appreciated it if I had been made aware of the boiler change ahead of time instead of discovering it on my own after the first day of the install. I think that this was mainly a case of bad communication and in the end we came to an agreement on an adjusted price which I believe was fair to both parties. I would recommend Keyes and will be using them in the future if need be.

Richard was very polite, professional and knowledgeable. He didn't confuse us with details, and yet was able to explain the pros and cons very clearly, which is a rare quality nowadays. All in all, an excellent experience.

Called in because an electrical outlet stopped working and the circuit breaker hadn't popped. I thought it was the wiring gone bad (house is 50 years old) but they suggested I reset all the breakers before having them come out. Turns out some breakers will trip without the little handle in the breaker box switching over. Their honesty saved me a lot of money. They could have come in and charged me 100's of dollars to rewire the outlet to the breaker box.

EXCELLENT - Keyes is a top notch company. Not only do they do great work, they're punctual, trustworthy, and their customer service is one of the best I have ever experienced. I was kept informed of their progress every few hours and soon after we initially lost heat we were up and running again. Thank you Keyes!

Friendly & efficient service. Estimate was accurate. Overall they did a good job. I do have one complaint, though: after the technician came out to diagnose the problem, he said someone would call us with an estimate & let us know how long the part would take to arrive. No one called. I finally called them back a week later for the status, and they claimed they had either talked to my husband or left a message with the information (we received no such message, and he says they never called). I asked them to order the part and they told me they'd call back to schedule service. They never called back, so I had to call again, and again was told they didn't have us in the system. Luckily, they had the part available and were able to come that week. Luckily it hadn't gotten too cold out yet, as we had no heat in the meantime!

They are very professional and have always arrived on time to my home. I have used their services before and am very pleased with their quality and knowledge. They are always so nice and seem to be on top of things. I think their prices are very reasonable.

They are very nice people. They are very reliable and prompt. They do their work without any hesitation and they are very courteous. I am really happy with their work and I would recommend them to others.