Keyes North Atlantic

Done professionally

.

unknown

Never returned my phone call.

unknown

unknown

unknown

Prompt, efficient

Appointment available only few days after my call. Technician on time. Technician was courteous, used ''booties'' to keep rug clean, kept me informed. Informed me the furnace was not working well and needed adjustment. Proceeded to adjust it, said no further work was required. No parts required. This was welcome news, as another company had said it needed extensive repairs or replacement.

WAYNE WAS ON TIME, VERY PROFESSIONAL, EXTREMELY KNOWLEDGEABLE. WE WANTED OVERHEAD LIGHTS INSTALLED. WAYNE LISTENED TO OUR NEEDS EXPLAINED WHY TRACK LIGHTING AND RECESSED LIGHTING WOULD NOT SUIT OUR PURPOSE. HE SAID A FEW OVERHEAD LIGHTS MIGHT WORK, BUT WHAT WE REALLY NEED IS SEVERAL TASK LIGHTS. OUR ESTIMATE ARRIVED WITHIN A WEEK, BUT WE AGREED WITH WAYNE AND DECIDED TO GO WITH INEXPENSIVE TASK LIGHTS IN THE PLACES WE NEED THEM. WE WERE IMPRESSED WITH WAYNE'S KNOWLEDGE AND EXPLANATION OF HOW LIGHT BEHAVES. HE'S VERY PERSONABLE, AND WE WOULDN'T HESITATE TO CALL ON HIM THE NEXT TIME WE NEED ELECTRIC WORK.

MY OVERALL EXPERIENCE WITH KEYES WAS GOOD. THE PERSON REPAIRING MY FURNACE ARRIVED WHEN EXPECTED AND EVALUATED AND REPAIRED THE FURNACE APPROPRIATELY. HE ALSO COMPLETED ROUTINE MAINTENANCE REPLACING FILTERS, ETC., WHICH I WAS NOT EXPECTING, BUT I AM GLAD HE WENT THE EXTRA STEP. AFTER AN INITIAL EVALUATION, IT WAS DETERMINED THAT THE FURNACE NEEDED AN ADDITIONAL PART THAT WAS NOT READILY AVAILABLE AT TIME OF FIRST VISIT. I WAS TOLD THAT I WOULD BE CONTACTED THE NEXT DAY TO LET ME KNOW THE STATUS OF THE PART. TWO DAYS WENT BY AND I DID NOT HEAR FROM THEM. I CALLED ON THE SECOND DAY TO LEARN THAT THE PART WAS NOW AVAILABLE AND THEY COULD NOW SCHEDULE THE SECOND APPOINTMENT. ONCE I CALLED, THEIR RESPONSIVENESS WAS VERY GOOD, BUT THE INITIAL LACK OF COMMUNICATION WAS DISAPPOINTING.

I WAS ABLE TO MAKE AN APPOINTMENT THE FIRST TIME I CALLED -- NO CALLBACKS REQUIRED. THEY ALSO CALLED TO REMIND ME ABOUT THE APPOINTMENT A FEW DAYS IN ADVANCE. NICK SPENT QUITE A BIT OF TIME CHECKING THE FURNACE, REPLACED THE FILTER AND SHOWED ME THE SIZE AND HOW TO INSTALL IT IN CASE WE NEEDED TO DO SO OURSELVES AT SOME POINT. HE ALSO CLEANED AN ACCUMULATION OF DEPOSITS OUT OF THE HUMIDIFIER, REPLACED THE FILTER, AND ADDED TREATMENT TABLETS TO AVOID THE BUILDUP IN THE FUTURE. HE PATIENTLY ANSWERED ALL MY QUESTIONS ABOUT WHAT VARIOUS THINGS WERE AND WHAT I NEEDED TO KNOW ABOUT DEALING WITH THEM. MY ONLY ISSUE WITH HIM WAS THAT, ALTHOUGH HE NEVER SMOKED AT MY HOME, HE CLEARLY WAS A SMOKER AND HIS CLOTHES REEKED OF IT. OTHERWISE VERY PROFICIENT AND CLEANED UP AFTER HIMSELF.

FANTASTIC! COULD NOT EXPECT MORE. PRO WORKERS, CONSTANT SUPERVISION AND ADVICE. STICK TO THE JOB.

VERY THOROUGH IN SCOPING THE JOB, AND FOUND WORK IN THE HOUSE THAT HAD BEEN IMPROPERLY PERFORMED PRIOR TO OUR OWNING IT. FIXED ALL THE PROBLEMS, AND WERE VERY RESPONSIVE TO OUR SPECIAL REQUESTS. ALL OF THE EMPLOYEES WE INTERACTED WITH WERE VERY PROFESSIONAL, COMPETENT, AND PLEASANT TO DEAL WITH. WE ARE VERY PLEASED WITH THE WORK AND WOULD DEFINITELY RECOMMEND THEM AND DO BUSINESS WITH THEM AGAIN.

JOHN B. WAS ON TIME, WAS EXTREMELY POLITE AND COMPETENT, AND COMPLETED THE WORK IN AN EXEMPLARY MANNER. THE PRICE WAS NOT OUT OF LINE WITH THAT OF OTHER ELECTRICAL CONTRACTORS.

THEY WERE VERY PROFESSIONAL AND NICE, PROMPT AT RETURNING CALLS AND SHOWING UP. HE IDENTIFIED SOME ISSUES RELATED TO INSTALLING THE FAN BUT GAVE ME AN ESTIMATE ANYWAY THAT SEEMED RATHER HIGH. I OPTED NOT TO DO THIS WORK AFTER FINDING OUT FROM ANOTHER CONTRACTOR THAT IT WAS NOT POSSIBLE TO FIT THE FAN BETWEEN THE CEILING AND THE ROOF.

THE COMPANY WAS VERY PROMPT, RESPONSIVE, POLITE, AND CONSCIENTIOUS. WHEN THE ELECTRICIAN SHOWED UP, THE ELECTRICITY WAS FUNCTIONING AGAIN, SO HE COULDN'T TROUBLE-SHOOT. (MY SON LATER FIGURED OUT THE A POWER STRIP HE WAS USING WAS SHORTING OUT.) HE DID FIX THE TWO OUTDOOR LIGHTS.

WE CALLED FOR SOME ELECTRICAL WORK IN OUR HOME WIRING, RECESSED LIGHTING, ETC.,WAS TOLD THEY'D CALL US BACK IN THE AFTERNOON. STILL HAVE NOT HEARD BACK FROM THEM.

THE OVERALL SERVICE EXPERIENCE WAS EXCELLENT. THEIR PRICE WAS OK. IT MAY HAVE BEEN A LITTLE HIGH. I WAS NOT ABLE TO GET OTHER ESTIMATES.

THE SERVICEMAN WAS RUNNING LATE DUE TO AN UNEXPECTED PROBLEM AT A PREVIOUS CALL. HE PERFORMED A THOROUGH SERVICE EVEN THOUGH I HAD ORIGINALLY SCHEDULED JUST FOR A SMALL PROBLEM. HE WAS TERRIFIC AND I WILL CONTINUE TO USE THEM TO SERVICE MY HEAT AND A/C ON A REGULAR BASIS.

THEY WERE GREAT! THE ELECTRICIAN WAS VERY FRIENDLY AND RESPONSIVE. I ASKED HIM LOTS OF QUESTIONS. HE WAS A REAL PROFESSIONAL. I HAVE CALLED THEM BACK TO DO ADDITIONAL WORK IN A COUPLE OF WEEKS.

JOHN LOMBARDO CALLED AND GAVE ME DATE AND TIME THE WORKERS WOULD SHOW. THE WORKERS ARRIVED ON TIME, ALONG WITH A SALES REP, AND I GAVE THEM SPECIFIC INSTRUCTIONS. THE JOB WAS DONE VERY PROFESSIONALLY. I WOULD HIGHLY RECOMMEND THIS COMPANY.

I CALLED MANY TIMES AND DID NOT GET MY CALLS RETURNED PROMPTLY. ONE TIME I WAS TOLD THEY CALLED ME MANY TIMES, BUT I ONLY HAD ONE MESSAGE. I WROTE A LONG LETTER TO THE OWNER AND THE REPLY WAS, ''WE WILL NOT SERVICE YOU, GO SOMEWHERE ELSE''. THE SENSE WAS THEY WERE NOT WILLING TO DEAL WITH THE PROBLEM AND STAND BY THEIR EMPLOYEES. I HAD BEEN A CUSTOMER FOR ABOUT 15 YEARS AND I GUESS THEY DID NOT SEE FIT TO TRY TO CONTINUE THE RELATIONSHIP. AFTER MANY YEARS OF EXCELLENT SERVICE, THEY DECIDED THAT MY COMPLAINTS WERE NOT TO THEIR LIKING AND DID NOT WANT TO DEAL WITH IT.

HE WAS SLIGHTLY LATE. GAVE THOROUGH ESTIMATE AND WAS PROFESSIONAL.

NO RESERVATIONS TO RECOMMEND THIS COMPANY