Thompson Overhead Doors Inc

We were having difficulty with our garage door closing properly and had Thompson's out to tune it up. They responded quickly and showed up on time. There were some parts that were old and required replacement. The serviceman talked to us prior to doing any additional work so we were fully aware of any extra charges. Our garage door now moves smoothly and closes easily.

It went very well. The company arrived the next day and explained what he would do. He explained what would be new, what would be replaced (everything) and an estimate of the cost. We really found that the owner was giving us detail and all the components he would use. He sent us email attachments that showed us the doors and what would be a good match for our house and information about the garage door motors Liftmaster, and what he would take away (essentially everything). Other bidders gave us estimates but no specifics on the components. That left the quality of the doors and tracks uncertain. We are very satisfied with the smooth and quiet operation of the doors as compared to our older ones. That is a pleasure we hoped for when we needed to replace them after winter collision cracked the old door.

Arrived promptly, very professional dealing with installer and office. Explained decisions thoroughly. Left garage area clean.

We contacted 3 different providers for an automatic garage door opener install. One said it couldn't be done in the tight space we were working with (a carport under a split-level house). Another said we'd need a new door and to reframe the opening for $1600. These guys came and said it wasn't a problem - it would be a tight fit, but they could do it with just an opener and no new doors / reframing necessary. We were quoted around $600 - so we booked it. The installer was on-time and professional. Didn't even have to take time off to do it - they installed on a Saturday. It took him only an hour and a half or so and it was on par with the quote (maybe even a tad under it?). He also helped us set up the keycodes and showed us how to use everything at the end. Great experience overall

tl;dr: Professional, prompt and responsive, with friendly personnel and reasonable prices. Up front about manufacturer incentives that save money off the final price. Very easy to deal with, and made our particular situation more stress-free than we anticipated. Highly recommended! ----------------- After sustaining some water damage in our garage this winter, we discovered that our garage door opener was badly installed by our home's previous owner, and needed to be remounted as soon as possible. Since we were already considering replacing the opener with a newer model that supported opening and closing via the Internet, we decided to investigate both remounting and replacement, and decide based on price. We contacted Thompson Overhead Doors after finding them on Angie's list and spoke to Karen, the office manager. After explaining we were considering both remounting and replacement, she arranged to have someone out the next day to give us estimates. The person was right on time, explained the types of openers that were available if we chose replacement, and the office provided two written estimates (one for each potential job) by email within 24 hours. They also included a voucher for the Internet access equipment we wanted, that we could redeem with the manufacturer to obtain the equipment for free, effectively knocking the price down by more than $100. Overall, each quoted price was below what we were expecting. We decided to go with replacement. Karen was able to arrange an installation appointment for us within less than a week. The installer arrived yesterday, right on time. He not only removed and replaced the opener, outside keypad and indoor controls as agreed, but he discovered and repaired the source of a loud screeching sound that occurred whenever the door opened that we'd been suffering with and figured was normal. He was very friendly and professional, and completed the work quickly and well. He explained how all the new equipment worked, helped me enter an access code for the exterior keypad, and made sure everything was to my satisfaction before leaving. And the final price came in at exactly what was estimated. Bottom line: a company like this is one you only need once in a while. But if you need a new garage door opener installed, Thompson Overhead Doors provides quality service and equipment at a reasonable price. We are beyond satisfied with the entire experience.

The person 1st did estimate briefly. Once we agree on price. he worked on it for about 40 minutes. The work is done professionally and most cost effectively. I am happy for his work and will refer to other friends.

They were very professional and quick. The tech came right on time and finished the work in an hour. He showed me how to operate the door before he left. I was very pleased with the work.

Workers arrived on time as promised and were fast, neat, and efficient. They were pleasant and courteous. Both garage doors and all associated hardware were replaced in about 2.5 hours. Everything done as promised. Would highly recommend this company and would use them again without hesitation.

It was wonderful. They're really nice people. They were very prompt and very helpful. They changed something which I didn't plan on changing. But it was fine. I would recommend the company to my friends. There were additional charges beyond the big deal amount of $99 because they replaced something. It cost me $40 extra. They come on time and finish on time. They explain what needs to be done before they do the work. I would say they're as good as you can get.

It took an hour for them to replace the roller, and the experience turned out fine. Scheduling was fine as well, and two techs showed up to do the work.

When I called for a quote, they arrived at the appointed time, and provided me with a written estimate, together with brochures describing alternatives. Their price was very competitive against the two other companies who quoted. Once we advised them of our choice, they emailed a revised estimate. We set a date for installation, and we advanced them 50% of the quoted price. They appeared on the agreed upon date, and at the agreed upon time. It took one man (Brian) approximately four hours to complete the installation. The final price was exactly what they had quoted on their estimate. I found everyone involved to be polite, respectful and very business-like. The door works well, and we are very happy with the results.

They did a great job. They came in a day and they weren’t overly priced. It wasn’t inexpensive. I called and we fixed an appointment. They came quickly and were out within two days. They were very prompt in coming out to give an estimate and then just doing the work. They gave me an estimate over the phone for the cost of the springs and then they noticed the other things and told us what they would cost. Their price was good. The stuff was shiny and new. I’m probably going to use them again to put a new garage door opener.

Went very well. They were polite and efficient and didn't try to up sell at all.

Colors weren't exactly what I needed to match the house paint. Came to the house with samples and took measurements. Sent me quote as requested.

Everything went beautifully - the crew was prompt, courteous, and did a great job. The only reason I gave a "B" for responsiveness is that, while someone came out to give an estimate the day after I called, I had to wait a couple of weeks for a crew to be available to do the work.

My husband and I purchased the tuneup special offered by Thompson. The door was installed in 2007 and needed some minor adjustments. Their tech came out and made the necessary adjustments, gave me some tips for future care and left the door in much better working order. The special was a good deal and well worth the visit. I would definitely use Thompson Overhead doors again if needed.

Service was good, but they charged me more when they got there. They had to change some parts. I thought they were a little expensive

Great - very happy with the service. would definitely use again. Did the work I expected (we had garage door that wasn't opening smoothly) and on the appointed day/time.

These guys were great. Punctual, courteous and knew what they were doing. They spent extra time making sure everything was working ok. Fixed some things which I didn't know about but when they pointed it out, was obvious. Great work would definitely call them again!

It went well and the door is operating smoothly.

It went wonderfully. The gentlemen were very nice and friendly. Tey came out and did a wonderful job with the installation. They were very pleasant people to be around I even had them do some work on the other door.

Very fast and professional. They came out within a few days of purchasing the $99 dollar special. They assessed the situation and informed us that they had to do around $65 of additional work since a lot of the parts were old, worn out and needed to be replaced. I had anticipated that there would be an additional cost and was pleased that it was minimal. They also told us that the motor we had was not strong enough for the wooden garage door and the motor would eventually burn out, but that it should last a few years. I was very happy that they weren't pushy about the motor and didn't try to up-sell us. Overall very happy with the service provided.

After completing the tune up, suggested replacing the pulleys because they were shot. I was expecting this was going to cost me an arm and a leg, but instead cost about $36. Told them to do it and took them about 10 more minutes. Very efficient, very professional. Definitely would recommend them.

I called the company and spoke to Julie Rose who told me that they would agree to a refund.

cleaned up when done, explained what they found that needed to be fixed, and fixed it at pre agreed price, very courteous,