Thompson Overhead Doors Inc

None of the workers wear masks to protect clients and themselves from possible COVID exposure

Great, no problem. We have the doors greased annually.

Excellent. Scott showed up right on the promised time, quickly diagnosed the problem. Went ahead and fixed it. Efficient. And double checked to make sure everything was taken care of with that door.

Good for cheap doors, but be careful with any upsell options. Their sales team stuck me with the wrong door. I asked for something durable, and got sold an expensive door with mismatched panels. They made me pay in full before installation, then after install, when I asked why they are mismatched, they told me it was my fault because I asked for something more durable than their standard steel door, and that they would never recommend this door to anyone. Then why did they sell it to me!?!? Their mistake, but they refuse to help solve it.

One of the springs on my double car garage door broke and they were able to come out on the same day to temporarily fix it. They put on a clamp for immediate use and since we were going away in 2 days, they came back the next day and replaced both springs! They also inspected the door and made adjustments as needed. Can't speak about the price, since they were the only ones I called and were able to come over immediately.

They came as scheduled, two days after my call. They replaced both springs. The spring tension is now exactly correct so you can open/close manually with two fingers. Really excellent work.

Excellent. We are very pleased with the new door. Much less noise, opens by Wifi, powder coated steel.

I thought I had found a great company. The initial estimate and contract were done timely and professionally. What I needed was a wood replacement garage door like the one we had. I was told it would take about three weeks for it to arrive. Because it was wood, it would need to be primed and then given 2 coats of paint before being installed, and that was our responsibility, not the company's. So timing was important. It was late October at the time. Getting it say end of November would leave time to paint it and installed before it got too cold. I was very very explicit about this and the company also was clear that they would deliver it so the painting could happen BEFORE the door was installed b.y them, and I needed a good week to do that. However, I never heard back from the company. Not once with any update about the delay. Finally in mid-December, I called to see where the door was. I was told it had arrived a week earlier and they were going to call me to set an installation date around Christmas-time - I was to be put in the cue - hadn't even happened yet despite the long delay. I reminded them it needed to be painted first. There was a warm spell at the time - perfect to get the painting done before real winter set in. They refused to deliver the door in advance so I could paint it. As a result, I would get the the door end of December and then it would be too late to paint it due to cold temperatures. So I made it extremely clear this was unacceptable. We had a perfect time and temperature window to paint it and all they had to do was drop it off. Again they refused. I was adamant about how bad their service was - they promised me a garage door within about 3 weeks, and it took over 6 weeks, and they refused to expedite my order in spite of that. The cue was the cue. This from a small company with a good reputation. All I can say is that after some very unpleasant exchanges, the door was finally delivered promptly. As a result, I was able to get the 3 coats of paint on, and the company installed the door the day before Christmas. Just in time as they were not going to be available for a couple more weeks after that and we had no working garage door and here it was wintertime. The quality of the door and installation was excellent and the door has been working well. Then just this month - February 2017 - I get an email suggesting a tune up with a discount if done in February. I agreed to that and tried to set a date. Again, the company dropped off the face o the earth. After three emails back, I just gave up. So once more, terrible service. So sad.......

Service was punctual and Installation went well overall. The only issues was that due to the small door size the handle/lock was off center which had not been communicated beforehand. Also some minor problem with the locking mechanism (holes for bolts were too low). They returned and fixed it.

Service Technician Scott arrived at 2:30 p.m., the leading edge of his stated arrival window. He was effective, friendly, and quick. I thank him and Office Manager Julie. My only concern was over the fixed charge of $120.00 for "showing up." The amount seemed somewhat high for a relatively simple repair.

I emailed 3 companies and Thompson was the only one to get back to me. They couldn't get a guy out for another week, but when he came he was prompt and delivered the happy news that he could repair the door AND had the replacement spring and hinges in his truck. 30 minutes later and only a couple of hundred dollars little poorer I was a happy camper. My only disappointment is that after explaining what it would cost to replace the door, which I need to do eventually, he never sent along the estimate that he said he would. But I will probably reach out to them when I need the work done.

My experience with this company is nearly opposite of the rave reviews by other customers. In fact, it was one of the worst customer service experiences I have ever had with any company ever. When the technician came out to perform the contracted work, they replaced the wrong garage door opener – even though it was clearly listed on the estimate which opener should be replaced and which should be repaired. Once my wife realized the problem, she immediately called the office (twice) to report the problem and ask that the situation be rectified. She was told that someone would call her back to let her know how it would be resolved. No one ever did. A few hours later, the original technician returned to my house without warning, berating my wife for not telling him to replace the wrong garage door. The technician was aggressively angry to the point that my wife did not feel safe in our own home, again with no warning that he was coming. He switched the new garage door opener to the correct side. He replaced the one he had mistakenly taken down but left the old one in shambles and non-functional. I called the office to express my dismay at how this employee had treated my wife and the overall service I received. First, the office manager blamed my wife for telling him to install the wrong opener. Not only is this not true, indicated that the correct work was clearly indicated on the order I signed. She said that the technician does not have that information (even thought it was clearly listed on the receipt the tech gave my wife), and they usually “rely on the homeowner” to tell them which to install. Nowhere in any of my communication did they indicated I needed to do so, and they rescheduled the original appointment at the last minute (when I was home and could have told the tech the right one to install). The office manager did indicate, however, that the techs behavior was clearly unacceptable and not indicative of the way they do business. She said that she couldn’t deal with the situation at that moment, but promised a return call that afternoon with a proposal to help rectify the situation. That was over a week ago, and I’ve still heard nothing, despite calling back to the office in an attempt to follow up. I tried to give this company the benefit of the doubt, because I sensed they were dealing with some difficulties, but I’m done. I gave them multiple opportunities to make this situation right, and they have failed to do anything. I would give a serious second thought to using this company, despite all the glowing reviews. Not only did they not perform the work they were contracted to do (but took my money anyway), but they sent an angry man to my house without warning while my wife and children were home alone. If that’s not your idea of acceptable customer service from a company, you should consider looking elsewhere.

I found choosing a garage door to be an overwhelming experience because there are so many choices with a wide range of prices and styles. Chris and Karen, the owners of Thompson Overhead Doors, made it easy for me to find a high quality door with great style at a reasonable price. Looks great on the house and the installation went off without a hitch! I highly recommend their company!

He was very fast to respond - it was a Monday morning, and my car was now stuck in my garage - came out right away, assessed and fixed the problems (it had come off its track in two places and the opener bent severely when we closed the door on something hard) at the same time at least to the point where it opens and closes safely. Said he'll email me quotes to repair the door further or just replace it outright. Very impressed with turnaround time and knowledge/skill level.

Unfortunately I did not have a good experience with this provide because they repeated the same error without appropriate explanation. Earlier last year I called them to replace a frayed cable and a safety sensor. The initial experience was great, just consistent with many of other positive reviews. The lady over the phone was courteous and provided me a date for the service. On the day of the service, the guy came over, performed the tasks with professionalism. I was pleased. But in less than 4 month, the cable he replaced was frayed again, showing signs of wear and tear. I called them, asking them if this is normal. The owner stated that all the cables the provided has been processed to make it stronger..etc., and adding that "if there is a problem, you call us again" (and pay us again) and "that's the way to go". He also stated that their service is warranted for 30 days and refused any discount for any service his guy could not appropriately address. I didn't like his explanation but decided to given them another chance because the guy seemed to be pretty good at fixing garage door. So I called them and set up another day. The guy came over and looked at the cable. He felt that it was due to the drums so he replaced them, saying that should take of it. But in 3 months, the same cable problem occurred...sigh...it was just replaced by the guy....I figure that if I call them again the owner will give the same response "if there is a problem, call us (and hence pay us) again". Why would I pay you for NOT solving a problem but costing me extra $150?

The company was very easy to deal with and the turn around time (sending in deposit/signed contract to the installation of the doors) was quicker than I thought. The job took less than a full day to remove the old wooden garage doors/tracks and to reinstall new doors/tracks. Everything was hauled away and there was no mess at all. The installer was friendly and even installed some much larger bolts (I had used screws) to firmly secure some wood planks that ran across the ceiling that the garage door tracks had to be attached to. They had become unattached and I tried to reattach them but they were still a bit loose. He did a much better job than I did and at no extra cost. He also had no idea until he showed up. Overall, a positive experience!

We had preventive maintenance performed on our single garage door using an Angie's List deal. The offer included roller replacement and labor. The crew inspected and also replaced the springs, a pulley and safety cable. The price was a little higher than I expected for the parts but they worked quickly and efficiently. They arrived early for the appointment which was appreciated. The only disappointment was they do not service Genie openers (they service and install LiftMaster openers) and were unable to replace a burnt relay for the opener light. Therefore another service provider would be needed for that repair. Overall a smooth experience and we would definitely recommend and use them again.

The person taking my call in the office was polite and courteous. I was pleasantly surprised that i called on Thursday and was able to get an appointment for Friday. The gentleman that arrived was professional, succinct and completed the repair in less than 1 hour.He explained what needed to be done and what he thought should be done in addition to avoid future problems with the garage door. I would definitely recommend this company to friends and family.

Cody was excellent .. Easy going very efficient and just a great guy ..

Thompson Overhead Doors was very responsive. They came out and looked at my broken garage door opener and said it needed to be replaced (which I suspected because it was so old that it did not have the sensors that are now required by law). Then they came out 3 days later to do the work. They did a nice job - the new door is working great! I will use them again when the other door opener needs to be replaced!

I am very satisfied with the Thompson's service today. The service person show up 8:00AM today which is perfect for me since I have to go to work. He fixed and adjusted my old 60's door and the door is working perfectly now. I also asked if I need to replace the door. He suggested the old door is still in good operational mode and may not need a new door immediately. I am very happy with his honest opinion. I strongly recommend their service.

After living with a garage door that didn't close all the way and left a one foot gap at the bottom that required a manual fix for months, my wife finally nudged me to get it fixed. I found Thompson here and they quickly scheduled an app. They fixed it and were clean, quick and professional.

My garage door was in need of a tune-up. It was making loud noises and was not working well. I called Thompson to find out if buying the deal would be best or having them come out to fix the issues I was having. The person I spoke with was honest that their service fee was the same as the deal, so I might as well purchase the deal (which included the fee plus the tune-up) because the tune-up would probably fix the issue. They scheduled immediately after the deal was purchased. The technician was polite, knowledgeable and made suggestions for future maintenance we could do ourselves in the future. The tune-up was exactly what we needed and the door works better than when it was installed. I will not hesitate to use Thompson for tune-ups in the future or more work we might need on our garage door. I wish I had found them three years ago when we had our door installed!

They responded promptly to my initial inquiry. The installer showed up on time and did an excellent and efficient job. I would use them again. I am changing my review. Approximately five to six days after the installation we were contacted by my neighbor to say her garage door was going up and down when we opened/closed our door. We stopped using our new door opener. We immediately called Thompson for help. Jule Rose's (office manager) first response wasn't how could they help. She said that it was out neighbor's problem and our neighbor probably would have to get a new opener. My husband asked if he could speak with someone else to resolve this problem. She passed him on to Brian Mara (position unknown) who ALSO said they had never had this problem and the neighbor probably would have to get a new opener. Then he said Thompson could send someone out to look at the neighbor's door for a service call fee. My husband again asked to speak with someone who could resolve the problem with no costs involved. He was passed onto Chris Bartlett (owner) who finally offered to send someone out on the following Thursday between 12 and 3. Meanwhile, my husband had been in touch with Liftmaster who could not have been nicer and siad they had seen this problem. Christina (Liftmaster) said that when the installer got to us on Thursday, have them call into Liftmaster and Liftmaster would walk them through the reprogramming of the remotes. At approximately 2:00 on the designated day, we became aware of an email from Thompson saying they could not come to us unless they were authorized by Liftmaster. There was a flurry of calls/emails. Liftmaster contacted our neighbor directly and on the following Tuesday, they walked her through reprogramming her remotes. Almost three weeks after the initial installation we finally have a garage door opener we can use. We found the customer service at Thompson to be appalling. Instead of figuring out the solution, they passed us off to Liftmaster and washed their hands of the issue. We ill not use them again, nor would we recommend them.

JAKE (THE TECHNICIAN) WAS PLEASANT, EFFICIENT, KNOWLEDGEABLE AND COURTEOUS. HE INFORMED ME OF ALL THAT NEEDED TO BE DONE WITH EXPLANATIONS THAT MADE SENSE. I FEEL THAT NO WORK WAS PERFORMED UNNECESSARILY AND SINCE HIS VISIT THE GARAGE DOOR HAS WORKED FLAWLESSLY.