KARRON OVERHEAD DOORS

He was quick to provide a quote, was punctual to perform the work and his quote was accurate. Work was high quality and a reasonable price. We'd hire him again.

My experience couldn't have been better. Our call was returned within 30 minutes and they came out within hours, which is good because the car was inside the garage (naturally). The original installer had apparently done a really terrible job. So in addition to fixing the immediate problem, they rehabbed other parts. It now opens more smoothly and quietly than ever before.

CALLED ME BACK THE DAY I CALLED TO SET UP AN APPOINTMENT. PROFESSIONAL AND HELPFUL. I ONLY CHOSE ANOTHER COMPANY BECAUSE THAT COMPANY CAME THAT AFTERNOON.

HAD TO LEAVE TWO MESSAGES BEFORE GETTING A RESPONSE. WHEN I DESCRIBED THE PROBLEM ON THE PHONE, INCLUDING MY FEAR THAT I'D NEED TO REPLACE EVERYTHING, I WAS NOT TOLD THAT KARRON ONLY DOES REPAIRS, NEVER REPLACEMENTS. THE REPAIRMAN SHOWED UP ON TIME, AND THE ENTIRE REPAIR TOOK ABOUT 40 MINUTES. HE REASSURED ME THAT THE DOORS, OPENERS AND TRACKS ARE ALL IN VERY GOOD CONDITION AND WILL NOT NEED TO BE REPLACED ANY TIME SOON. TWO WEEKS LATER, THE DOORS ARE STILL WORKING WELL AND MUCH MORE QUIETLY THAN BEFORE.

I PAID RETURN MAIL (MISTAKE!) THE DOOR FUNCTIONED FOR ABOUT A WEEK, WHEN (AS ALWAYS) ONE OF ITS ROLLERS DERAILED, AND IT COULDN'T BE RAISED OR LOWERED. WHEN I CALLED THE COMPANY BACK TO SEE IF ONE VERTICAL RAIL COULD BE REPLACED OR THE PROBLEM OTHERWISE FIXED, I WAS TOLD "I WOULDN'T EVEN BACK DOWN THAT DRIVEWAY... YOUR GARAGE ISN'T EVEN WORTH LOOKING AT," AND MORE IN THIS VEIN. I ASKED IF THE COMPANY COULD REPLACE THE DOOR, AND I GOT MORE INSULTING REMARKS ABOUT MY GARAGE, ETC. THEN I WAS TOLD THE COMPANY DOESN'T INSTALL SUCH DOORS. THIS WOULD HAVE BEEN HELPFUL INFORMATION TO START WITH. I WAS THEN REFERRED TO "DOOR SYSTEMS" FOR NEW DOORS. ON CHECKING THE DOOR, I NOTICED ONE VERTICAL TRACK (ON THE DERAILED SIDE) WAS NOT BRACED CORRECTLY, PARALLEL TO THE OTHER.

I LIKE THIS GUY. HE IS VERY NICE, BUT VERY LAID BACK, WHICH IS BOTH GOOD AND BAD: GOOD BECAUSE HE IS EASY TO DEAL WITH; BAD BECAUSE HE DOESN'T SEEM TO CARE (ABOUT MONEY?). ON THE GOOD SIDE, HE ONLY CHARGED ME $20 AND SPENT ABOUT 20-30 MINUTES. I WANTED TO HIRE HIM TO DO THE INSTALLATION, BUT HE WAS UNABLE TO EVEN GIVE ME A ROUGH TIMETABLE FOR WHEN HE WOULD COME BACK AND INSTALL IT, LET ALONE A FIRM DATE FOR WHEN HE WOULD BE ABLE TO GET AROUND TO IT. HIS INSTALLATION PRICE IS $125, WHICH IS THE SAME AS SEARS AND HOME DEPOT, AND ULTIMATELY THE OTHER COMPANY I ENDED UP HIRING WHO ALSO SELL OPENERS, SAVING ME FROM HAVING TO GO TO SEARS AND BUY MY OWN. HE ALSO NEVER TALKED TO ME ABOUT THE MERITS OF BELT VS. CHAIN...I LEARNED FROM SEARS GUY THAT BELT DRIVES ARE THE NEW THING AND MUCH QUIETER. MY OVERALL ''B'' RATING IS DUE TO THE FACT THAT I COULD NOT MAKE AN APPOINTMENT AND ALSO BECAUSE HIS VOICEMAIL WAS FULL AND I COULDN'T LEAVE HIM A MESSAGE. OTHERWISE, I WOULD TEND TO TRUST HIS WORK.

THIS WAS AN EXCELLENT JOB. THE PERSON WAS FRIENDLY, COMPETENT, AND FAST.

THE EXPERIENCE WAS VERY GOOD. QUICK RESPONSE TO MESSAGE. FIXED DOOR QUICKLY AT THE TIME OF INITIAL VISIT.

I CALLED YESTERDAY AFTER 4 PM NOT EXPECTING TO GET A CALL BACK THAT AFTERNOON. RON CALLED BACK CLOSE TO 6 PM AND CAME THE NEXT MORNING AT 11 AM(AS PROMISED, BEFORE NOON). HE REPAIRED THE GARAGE WITHIN 20 MINUTES. VERY POLITE AND KNOWLEDGEABLE. WOULD USE HIM AGAIN AND HIGHLY RECOMMEND RON TO OTHERS. THE COMPANY WHO INSTALLED, THE GARAGE DOOR OPENERS, COULD NOT HELP US NOR RECOMMEND SOMEONE TO FIX GARAGE DOOR.

I CALLED ON PRESIDENTS' DAY ASSUMING I WOULD JUST LEAVE A MESSAGE AND THAT THEY WOULD CALL ME BACK ON TUESDAY. I RECEIVED A CALLBACK ABOUT 15 MINUTES AFTER LEAVING THE MESSAGE. I DESCRIBED THE PROBLEM AND THE REPAIRMAN ASKED IF HE COULD TAKE CARE OF IT IMMEDIATELY. HALF HOUR LATER HE WAS HERE, AND IN ANOTHER HALF HOUR THE PROBLEM WAS SOLVED! AN EXCELLENT EXPERIENCE OVERALL THAT CERTAINLY EXCEEDED MY EXPECTATIONS, ESPECIALLY WITH RESPECT TO TIMING.

EXCELLENT EXPERIENCE AS DESCRIBED IN PREVIOUS ANGIE'S EXPERIENCES. THIS MAN IS TERRIFIC AND DID A STELLAR JOB. I CALLED ON A SATURDAY AFTER A FAILED ATTEMPT TO REPAIR THE DOOR WITH ANOTHER COMPANY, RON CALLED BACK WITHIN AN HOUR, AND WAS AT MY HOME SOON AFTER.

GREAT JOB!!!!!!! GREAT CUSTOMER SERVICE.

RON WAS SUPERB. WORK AND SERVICE WERE BOTH EXCELLENT, PRICE WAS FAIR.

RON WAS VERY PUNCTUAL, ON TIME, AND REASONABLY PRICED. HE WAS VERY PROFESSIONAL ON THE PHONE. I TALKED TO THREE DIFFERENT COMPANIES ABOUT MY GARAGE DOOR PROBLEM. ONE COMPANY WANTED TO CHARGE ME OVER $500 FOR THE REPAIR, DOING TONS OF UNNECESSARY REPLACEMENTS AND REPAIRS. RON DID THE JOB FOR $75 AND LEFT US A BILL. I WOULD HIGHLY RECOMMEND HIM AND WILL DEFINITELY CALL HIM FIRST THE NEXT TIME I NEED REPAIRS DONE ON MY GARAGE DOOR OR OPENER.

REPLACED BOTTOM PANELS OF DOOR. SUBSTANTIALLY LOWER THAN OTHER BIDS, GREAT WORK AND VERY PROMPT.

THEY NEVER CALLED BACK. THIS IS THE FIRST TIME WE HAVE CALLED A COMPANY FROM ANGIE'S LIST. WE ARE DISAPPOINTED.

PROFESSIONAL, QUICK. I THOUGHT MORE WORK NEEDED TO BE DONE AND RON ADVISED ME OTHERWISE, THEREBY REDUCING MY BILL. I WOULD DEFINITELY CALL HIM AGAIN.

CAME AND REPLACED THE SPRING. DOOR WORKS GREAT. FAST WORK, EVEN RETURNED MY PHONE CALL OVER THE SUMMER WEEKEND.

IT WAS DIFFICULT TO GET A HOLD OF HIM INITIALLY. I CALLED AND LEFT A MESSAGE ON SATURDAY, AND THEN CALLED BACK ON TUESDAY BECAUSE I HADN'T HEARD FROM HIM. HE DID COME BY WHILE I WASN'T HOME AND TOOK A LOOK AT THE DOOR, BUT I DIDN'T HEAR BACK FROM HIM. I CALLED HIM AGAIN 2 DAYS LATER TO FIND OUT ABOUT AN ESTIMATE AND HE DIDN'T SEEM TO REMEMBER MY DOOR VERY WELL. HE WAS VERY VAGUE AND NOT TERRIBLY PLEASANT WHEN I WAS TALKING WITH HIM AND TRYING TO GET INFORMATION ABOUT MY OPTIONS FOR THE DOOR. IF YOU HAVE A SMALL JOB OR REPAIR, I'M SURE HE MAY DO A VERY GOOD JOB, BUT FOR MY SCENARIO HE REALLY WASN'T HELPFUL. HE DIDN'T CALL ME BACK, BOTH TIMES I HAD TO GIVE HIM A REMINDER CALL.

THEY RETURNED MY FIRST CALL QUICKLY, AND SAID THEY WOULD COME BY WITHIN A FEW DAYS TO GIVE ME AN ESTIMATE. AFTER NOT HEARING BACK FOR TWO WEEKS, I CALLED THEM AGAIN AND LEFT A MESSAGE. THEY NEVER RETURNED MY CALL. I EASILY OBTAINED TWO OTHER QUOTES (ONE FROM ANGIE'S LIST AND ANOTHER FROM A REFERRAL) AND HAD THE WORK DONE. THIS COMPANY MAY BE VERY BUSY BECAUSE OF THEIR EXCELLENT (AND PROBABLY WELL-DESERVED) RATING ON ANGIE'S LIST, BUT IF THEY ARE TOO BUSY TO ACCEPT NEW BUSINESS, OR WILL ONLY WORK IN RESTRICTED AREAS, OR THEY SEE A JOB AND DECIDE THEY DON'T WANT IT, IT WOULD BE PREFERABLE IF THEY WOULD JUST TELL THE CUSTOMER UP FRONT SO THAT NOBODY'S TIME IS WASTED. (SINCE IT WAS EASY TO FIND ANOTHER COMPANY TO DO THE WORK, I AM GIVING THEM A "NEUTRAL" RATHER THAN A "LOW" RATING. MAYBE THERE'S A GOOD EXPLANATION FOR WHY THEY FAILED TO FOLLOW THROUGH ON MY JOB.)

RON RETURNED OUR PHONE CALLS VERY QUICKLY. HE CAME OUT TO THE HOUSE TWICE TO CHECK ON WHAT WE WANTED AND HE WAS ABLE TO HAVE THE WORK COMPLETED WITHIN A WEEK. HE DID A VERY PROFESSIONAL JOB. LIKE OTHERS HAVE MENTIONED, IT'S HARD TO GET A FIRM COMMITMENT ON WHEN HE'LL SHOW UP, BUT IT WAS ALWAYS WITHIN A DAY OF OUR TALKING TO HIM.

THE DOOR HAD NOT WORKED FOR A YEAR AND I WAS TOLD BY ANOTHER REPAIR COMPANY THAT I NEEDED A NEW UNIT AND NEW DOOR. RON REPAIRED IT LIKE NEW FOR $123. THE WORK WAS DONE QUICKLY AND WITH EXCELLENT RESULTS. THE BILL WAS VERY REASONABLE.

MY ONLY COMPLAINT WAS HIS INABILITY TO COMMIT TO AN APPOINTMENT. HE ENDED UP DOING THE WORK WHILE I WASN''T HOME.

CALLED WEDNESDAY MORNING, HE CAME FOR THE ESTIMATE THAT AFTERNOON, SCHEDULED THE WORK FOR SATURDAY, CAME ON TIME AND DID A GREAT JOB. HE RETURNED LATER TO FIX A PROBLEM CAUSED BY ANOTHER CONTRACTOR AT NO COST. VERY PLEASED!

MIKE KARRON RETURNED MY CALL PROMPTLY AND CAME WITHIN A DAY TO REPAIR MY GARAGE DOOR. HE EVEN FOLLOWED UP WITH A PHONE CALL TO LET ME KNOW THAT AN EMERGENCY PREVENTED HIM FROM COMING THAT AFTERNOON, BUT CAME THE SAME DAY, COMPLETED THE REPAIR AND LEFT AN ITEMIZED BILL FOR ME IN THE GARAGE. THE BILL WAS $72, WHICH I CONSIDER TO BE FAIR. I WAS VERY SATISFIED WITH THE SERVICE AND WOULD NOT HESITATE TO USE THIS COMPANY AGAIN.