Coan Inc

They are pretty good. A lot of people in the town use them. I still haven’t got the estimate yet so my project is still on hold but I understand that the guy that was here had a death on his family. All in all, they are pretty good about coming out and we don’t have any issues with the heating. Their pricing is probably a little bit higher than anyone else but you get what you pay for. We pay a little bit more to have the confidence that they’ll come. We’ve had a contract with them for 4 years.

The actual work was well done and professional. Crew showed up on schedule and finished in five hours. A minor issue was an administrative error that caused a one-week delay in installation from the originally scheduled date but COAN notified me a day in advance of the error so it was not a major inconvenience. Other than that, although crew was asked not to empty existing hot water boiler onto grass areas outside our basement (as that would kill the grass), the hose they had was too short to reach a safer area so an area of about 8' x 15' of grass is now dead. One day after the installation, we noted our home was cool and we had a strong smell of oil. COAN immediately dispatched a technician who found and replaced a malfunctioning fuel pump on the new boiler. The remainder of the job went very well, however, so I would still give COAN high marks.

They did very well. I have no complaints at all. They were prompt and tidy.

Arrived on time, cleaned up the area, fixed the furnace, cleaned the area again, tuned it up, cleaned again, re-assembled all of it, cleaned one more time... and it all works.

We got price quotes from 4 different vendors for a new furnace and Coan was the best price by hundreds of dollars. They responded quickly when we first contacted them with the problem, they turned around an estimate quickly, talked us though the details, and gave us multiple options when asked. Once we made the decision to go with them, they rapidly setup the installation date. The installation was done in a day with high quality. We are very happy with their performance.

We were so thrilled with the entire process - from the initial service call, which led to a discussion of our options, through the installation, which they were able to schedule quite quickly. The installer was quite pleasant, although we had minimal interaction as he was in our basement. But he allowed my toddler to sit on the stairs and watch him work before it was time for preschool, which was a thrill for my son. The work was completed in a day and we were able to draw a hot bath for the kids that night.

I found there burner service adequate, but I found their service on my a/c unit to be very weak. I found their personnel to be, at times, rude and unresponsive and they would bill me for yearly maintenance without performing the maintenance. I found them uncooperative when I questioned their relationship with the oil they provided me and the bills I was receiving. They failed to resolve the billing discrepancies I had. Their price was always the highest of the companies in my area.

Team arrived on time and did the most professional job I've ever seen in a heating system installation - and I have seen a lot. I have been a Coan customer for oil since 1989 and trust them; this is the second major installation I've contracted to them (previously had them replace my central a/c).

The employees of Coan from the estimate through install, were all wonderful. No problems at all with installation and excellent job.

Exceptional service. On time for estimate and installation. Very professional and knowledgeable staff and installers. Clean, competent, polite.

The representative from Coan came to my house to give me a quote on a new furnace. He was on time, but getting the information out of him that I needed was like pulling teeth. When I'd ask him a question about the performance of the furnace he'd just reply that he didn't know because he was a salesman, not a technician; The other companies that came to give me quotes all sent people who could answer these technical questions. I did get a quote a couple of days later that was about 1,000.00 less than any of the others. Because it was so low, and because I couldn't find any information anywhere about the particular furnace quoted, I felt I really needed to find out some serious basic information about that furnace as compared to others. I called the guy a couple of times and left messages asking him to call me. He finally did call back, but it was at least a week later and by that time I had decided to go with another company.

Excellent outcome on a challenging job. These guys dealt with unforeseen existing conditions and did a great job. Immaculately clean on their departure. They were great to work with.

Coan was my second estimate. The first had I dictated that the old boiler had asbestos and needed to be remediated. Coan insisted there was no asbestos and I didn't need a special removal. I explained I had already called the manufacturer of the original boiler and spoke with the VP for Consumer Affairs. He told me the boiler did contain asbestos and I wou D need remediation. The Coan salesman insisted there wasn't an issue. He also tried to convince me that a new high efficiency boiler was fraught with problems. He I sister Peerless boiler was the way to go. Has I listened to this guy, I would have exposed my family to a known carcinogenic and it would have been placed in a landfill where others would be exposed. Also, I would have installed an inferior boiler that would have been an oil hog. Coan is an oil dealer, so they want you to install a boiler that uses lots of oil.

This started out satisfactory as I got an estimate in a timely manner. After shopping around for a bit, I found Coan's prices on the AC/Heat Pump install to be very competitive. They were also located in the next town over which I thought was a plus in case there were any issues with the unit. So I signed the contract and they came on time with a large crew to do the install and also add a return to the 2nd floor of the house. There was an issue during installation with the thermostat - It turned out the thermostat they were installing did not work for an AC/Heat Pump unit. The AC/ Heat Pump units require a tehrmostat that can control 1) the AC, 2) The heat pump, and 3) the auxiliary heating unit (in my case, an oil furnace). The "basic" thermostat they brought could only control the AC and the oil furnace. So they said they would hook up the AC for now and come back later with the correct thermostat to connect the heat. This was in May. They did not come back to install the right thermostat until late September. This took 4 MONTHS to put the right thermostat in. There were nights with the temperature dropping below 50 degs and we had no heat in the home because they never re-connected the heat. I have a 1 yr old son in the home and I had to run 2 space heaters around the house to keep him warm. The return vent they added also had an issue. They had put in a vent that was too small for the wide duct that they connected it to. This resulted in too much air trying to be pulled in the slim vents, creating a loud whistling noise. So throughout the summer, the upstairs sounded like a jet engine when the AC came on. Again, they did not fix this until September. I contacted the installation department many times over the summer requesting to fix these 2 issues. The gentleman I spoke was to was very nice and said they were tied up with AC problems over the summer and since it was still warm, I should wait for the heating issue. That iss understandable. The AC / Heat Pump is new technology to them also. That too is understandable, but that was in May. But I cannot justify having to wait 4 months to fix an installation problem when I just spent $7,000 on an installation, ESPECIALLY when it comes to a loud return vent that kept us up at night and having our heating system disabled when it was cold outside. The person that came to replace the vent took 30 mins. Why did I have to wait 4 months for that was beyond me. I was very patient with Coan and was very nice each time I called reminding them of the issues but in the end it just kept getting put off. I would not recommend using Coan to anyone even if their prices are cheaper. I wish I had paid the extra $500 to other company and have gotten it done right the first time instead of having to chase Coan down for months just to have them fix their own mistakes.

Truly, the WORST experience I ever had. I accepted their offer only because of the price. Boy, was I wrong. This was during the heat wave of June. Coan's sales person was in our house and gave us an estimate. Once they scheduled the installation, they found out that they don't have what they sold me in the inventory. I took them a couple of weeks to get it. That's OK, it happens. Then, they installed only the AC and the heat pump, but did not attach the oil heating. They didn't tell me that. The AC worked as it should. Then, few nights later, it was a cold night so we tried to use the heat pump or the oil heating, whatever works... Apparently, they wired the heat pump wrong and didn't connect the oil heating at all so we (myself, wife and 10 months old baby) froze during the night. They came in the next day and wired the heat pump properly. Few weeks later, after calling them again and again (and not getting too much response) they came to try and wire the system to use the oil heating system as backup. That didn't work. Weeks later, after calling them again and again (and not getting too much response) they finally came and wired it properly. When I called asking if they already have the wiring schemes ready, they told me that they have it ready. So why didn't you call me?? why wait for me to call you when we are in the process for so long? This whole process took 2 and half months! I had to take 4 days off work (instead of 2) and wasted a lot of time leaving voice mails as no one returned my calls, but they knew that I was angry and frustrated. Their responsiveness is horrible. Eventually, I asked for some compensation. I didn't ask to get everything for free, but a small discount might have made me feel better. Instead, their distributor called me and told me that for the price I paid, this is the service that I deserve. The funny thing is that they wasted my time on that call, while apologizing for wasting my time, but they did not want to give me any discount. "It happens" and "most of our installations go smooth" was their normal excuse, forgetting that sometimes things go bad and you need to handle them properly. So all in all - I would highly recommend to pay the extra buck and get a better company. As they told me - you get what you paid for, so don't be tempted by the low price!

This is one of multiple times we've used Coan's service department and it is the absolute best! Every member of their team that came to our house was professional, knowledgeable and respectful. In addition, the service manager, Ed, stopped by on multiple occasions and stayed in phone contact during our ordeal. We plan to be Coan customers for a very long time!

They were exceptional in being professional, following up with phone calls, and submitting written proposals in a timely way. Ed Deangelo, Sandy, and the technician Dave were very helpful and polite, and knowledgeable and honest. I know they will show up right away if ever there is an emergency situation and will do the job correctly. They provide twenty four hours service. The owner, Kevin, is more than happy to speak with you directly which is highly professional. I would highly recommend their services!

Had family over during very hot summer week and ac failed. Called Coan because they had serviced a boiler I had in a previous house. They were clear that it would cost a bit for them to come out and it did. However, they came on time, and quickly diagnosed the problem and replaced the part. My point of reference came when I had to fix my other ac unit a month later. I used Angie's List to find someone else and they were just as good, but significantly cheaper, including 1/4 the price for the capacitor.

They came as promised (on time) and the technician was very knowledgable and did an excellent job.

Their water heater replacement went very smoothly. I thought it was OUT of warranty and would cost a lot more. They investigated and determined it was still under warranty so they were able to do the work for a lot less. GHood quality work and very pleased with the outcome.

Their service department was great with us. Our boiler cracked / exploded mid winter and they helped us through with super attentive service... Boiler replacement ,.. And got us back up and running quickly.

They came when promised and did a quality job.

Everything went great. I have been using this company for over 25 years. They are extremely professional and friendly. They are very honest and trustworthy. They are an absolute pleasure to do business with. I would recommend this company to anyone and would use again.

things I liked about the service: - accessibility: anytime I called I was able to get in touch with someone -- there were very few times I needed to leave a message, and when I did I was called back - clean workspace: the area where the 2 units were installed were very neat and orderly, there were no dangling wires, etc. - completeness: though it was beyond what was being called for, the installers replaced the pipe from the water heater to the furnace, because the original pipe was no longer appropriate for new coding standards and, though I had to ask, after running the condensation line through to my washer drain by dropping the line through a ceiling tile, the installers accommodated my request to drop it down through the wall things I did not like about the service: - miscommunication: there was some miscommunication regarding when the rebate forms needed to be filled out and delays in receiving the necessary paperwork caused my initial filings to be rejected; this was straightened out, but it required a number of follow-up calls - damage: when running the condensation line across the ceiling, some of the tiles that were moved for access were broken. while there were a few factors for this -- 1) I was unaware they needed to run the line the way the were and had piled all of my basement junk directly in the path they needed to work in and 2) the duct work left only about an inch of clearance to shift the tiles -- I was not told the tiles were broken and nothing was proactively done to offer to aid in their repair. ultimately, it was sort of a non-issue (I never mentioned it), because I happened to have a few left over tiles I was able to replace the damaged ones. overall, working with Coan was a good experience and I would do business with them again.

The repairman arrived on time, conducted maintenance checks of the heater, and cleaned out our filters, leaving the basement in the same condition it was in before he arrived. We've had several service calls from them, and they are always polite, professional, and on-time.