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Coan Inc

Heating and Air Conditioning, Heating Oil, Water Heaters,

About us

Coan Heating & Cooling is a team of comfort specialists who deliver advanced solutions for heating, cooling and indoor air quality. Our mission is to improve your year-round comfort, handle all your heating and cooling needs, and save you money through intelligent energy conservation and competitive pricing. Volatile energy prices are a major concern these days, so we offer an integrated approach that limits your costs. The high-efficiency equipment we install helps reduce your energy requirements so you can buy less oil and electricity. Our price protection programs lock out inflation, and our service contracts reduce costs for system maintenance and repair. We also make your life easier by serving as your "one-stop shop" for home comfort. You never need to call anyone else, and we simplify your life with automatic fuel delivery, a budget plan that makes your costs predictable, and service plans that provide exactly the coverage you want for your systems .

Business highlights

79 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Installation & Repair • Heating & Cooling Equipment • Central A/C • Oil & Gas Fired • Hot Water Heaters • Indoor Air Quality • Duct Work • Water & Pool Heaters • Furnaces • Boilers • Heat Pumps • Oil Tanks • Radiant Heat • Electric Heat Conversions • BioHeat Oil Deliveries

Services we don't offer

Window A/C Units • Service for Propane Equipment

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.6138 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
15%
3
0%
2
7%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.6
responsiveness
4.6
punctuality
4.8
Showing 1-25 of 138 reviews

Janet P.
11/2024
5.0
heating & air conditioning/hvac
  + -1 more
Coan oil installed our ac in October. We highly recommend them for any heating and air conditioning service. We have used coan for over 40 years and couldn't be happier with their service. They are competitive in their pricing. Their service department is fantastic. Whenever we have had a heating or ac problem they have come out quickly to fix the issue.
Description of Work: We needed a new ac

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,480

Scott F.
07/2024
5.0
heating oil companies
  + -1 more
I have nothing but positive things to say about the work and effort put in yesterday. They were on time, well-prepared, courteous and adapted well to “unexpected” challenges. Unexpected because it appears that they were aware that they would be responsible for moving the freezer to a different room and would be somewhat constrained by the shelf directly above the tank. They made it work and still completed the job in less than 4 hours. Great work.
Description of Work: Removed old oil storage tank and installed new one.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,289

Ed L.
03/2024
5.0
heating & air conditioning/hvac
  + -1 more
Summary: Competitive price; flexible billing; timely scheduling; professional and knowledgeable and friendly staff and installers. After the job was completed, they removed the old equipment and cleaned up the premises nicely inside and out.
Description of Work: Originally, we wanted to add one ductless heating/cooling unit to an existing (15 year old) set up. Because of limits to the old system and changes in technology over the years, adding a unit was not possible. Coan worked with us on updating the system system. We wound up installing four new units--three heating/cooling units and a new outside compressor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$15,040

Paul A.
02/2024
5.0
heating oil companies
  + -1 more
We have been COAN customers for 39 years. They consistently provide excellent, expedited and effective customer service. This project was for replacement of a 70 year old oil tank. They arrived on time, performed the removal and replacement efficiently, cleaned up and were gone in a flash. COAN is the best!
Description of Work: See comment above.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

James T.
04/2022
4.0
heating & air conditioning/hvac, plumbing, water heater repair, heating oil companies
  + 2 more
While I initially thought of Coan as just a place to order fuel oil, they've since done tune-ups, emergency repairs (bad air vent, new burner tip) and installed a new AC condensing unit at a fraction of a cost of one of the better know guys who came up with a much higher quote. I even had one guy show up in a pickup truck with a jerry can of fuel oil on a Sunday afternoon once, just to get me through until they could get the delivery truck to me on a Monday. I think I've been with them at least 15 years.
Description of Work: All around good firm

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia H.
04/2022
5.0
heating & air conditioning/hvac, water heater repair, heating oil companies
  + 1 more
I have used COAN for 25 years and have always found them to be most professional and always quickly responsive to my needs--even after hours. I would highly recommend them.
Description of Work: Emergency oil delivery and, another time, checking furnace when heat went off.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Noreen F.
04/2022
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Excellent. Everyone is pleasant, kind and professional. Best customer service. I've been a customer for 25 years!
Description of Work: Repaired my boiler

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bruce G.
04/2022
5.0
electrician, heating oil companies
  + 0 more
Excellent service. Great service folks and quick responses
Description of Work: Furnace issue

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peter A.
04/2022
1.0
heating oil companies
  + -1 more
Towards the end of March, we did not need oil, but Coan made a late delivery anyway. We had enough oil in our tank to last through the remaining cold days, but we received a delivery that cost us an incredible $1083. We did not need it, and we did not want it. We would have never accepted delivery if we had been informed of the price. We would have rather frozen than have paid such an exorbitant price for oil. I know prices are high, but when the cost of oil jumps up to ridiculous levels, a courtesy call would have been appreciated. That way we could have refused delivery. However, now we are stuck with an inordinate oil bill for oil we did not need or want, and we are very upset and unhappy with Coan. We have been customers for over fifty years and never expected to be taken advantage of this way. Sincerely, Peter Allen
Description of Work: Unwanted Oil Delivery

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$1,083

Dennis A.
04/2022
4.0
heating & air conditioning/hvac
  + -1 more
It went well. I was just disappointed that coil failed so shortly after system was serviced. I question whether a more proactive inspection/review at service time would have detected the coil failure.
Description of Work: Rehab air conditioning unit

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Richard L.
04/2022
4.0
heating & air conditioning/hvac, heating oil companies
  + 0 more
Oil delivery has been without problems; it is automatic and I don't need to think about it. Maintenance is professionally done. There is typically a long wait to schedule annual maintenance which pushes off the date substantially each year. On the other hand, if there is a problem, they have been very responsive.
Description of Work: Oil delivery and maintenance of oil heating equipment.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

leonard Z.
04/2022
5.0
heating & air conditioning/hvac, water heater repair, heating oil companies
  + 1 more
I have used Coan Oil for over 40 years. An outstanding company. Very responsive if there are issues. Reasonably priced. Recently had them replace my air conditioning . They did an excellent job. Highly recommend them.
Description of Work: Heating Oil, Air conditioning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeanne A.
04/2022
5.0
heating oil companies
  + -1 more
It went well. My tank never ran out, nor was it filled too soon. The people who maintain the furnace are pleasant and professional. The few times I have called for emergency service, someone was there within a reasonable time to deal with the problem.
Description of Work: Yearly maintenance of furnace, maintaining filled oil tank, and emergency service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Anne M.
04/2022
5.0
heating & air conditioning/hvac, water heater repair, heating oil companies
  + 1 more
Excellent, as always - COAN has serviced this home for many, many years
Description of Work: Regular maintenance as well as leaking tankless hot water overflow tanj

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sharon P.
04/2022
5.0
electrician, heating oil companies
  + 0 more
Always the best, professional and reliable
Description of Work: Maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James D.
04/2022
5.0
electrician, heating oil companies
  + 0 more
It was excellent as I am a fifty year customer
Description of Work: Oil delivery and upkeep of system.
Rating CategoryRating out of 5
Yes, I recommend this pro

Asif J.
10/2021
1.0
electrician, heating & air conditioning/hvac, water heater repair
  + 1 more
They installed the water heating system in my house and the system was having problems. Called at night and they said to call in the morning , called in the morning and they said since the account was opened with previous owner they can not come and fix it - and that they are not taking new clients - very cold and unprofessional
Description of Work: Maintainence of the healing system

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Coan Inc
Hello [Member Name Removed], We are truly sorry for this experience. We do work very hard trying to take care of all those who reach out to us. Unfortunately these days there are times when the number of calls to us exceed our ability to respond. We hope the situation has been resolved. Please give our Customer Service Specialist, Jean Beaudin, a call to discuss your situation. We appreciate your patience and understanding. Thank you.

Steven S.
03/2021
5.0
heating & air conditioning/hvac, plumbing, water heater repair, heating oil companies
  + 2 more
I recently had Coan Oil replaced my entire heating/ hot water system. I wanted to express how extremely satisfied I was with not only the price, but quality + NEATNESS of the installation (perfectly soldered every connection!! No shortcuts). Installation was done by professional and courteous technicians, and right on schedule. I am an electrical contractor with 30+ years in trades, and know exactly what quality and pride in workmanship looks like. Want to thank the entire staff at Coan Oil for a 10 star installation, honestly, + for the 16 yrs of great service and oil delivery. Thanks again, Steve Scalzi.
Description of Work: Replace and upgrade heating/ hot water systems

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary Jane S.
11/2020
5.0
heating & air conditioning/hvac
  + -1 more
Coan Inc of Natick Ma performed excellent work and we are very happy with the quality and the fair price. We have used this company for about 35 years and never were dissatisfied.
Description of Work: 2 new air conditioners. and 2 new furnaces
Rating CategoryRating out of 5
Yes, I recommend this pro

Myrna M.
09/2020
5.0
electrician
  + -1 more
excellent professional and timely we have been Coan customers for over 20 years they have replaced our oil tank/hot water heater and are very responsive to our needs highly recommend them
Description of Work: repair/replace a/c

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul G.
09/2020
5.0
heating & air conditioning/hvac, heating oil companies
  + 0 more
Fuel delivery and maintenance are seamless so I don't need to worry at all. Whenever there may be an issue with the AC units (which is not often) then are very responsive and professional.
Description of Work: Fuel delivery, Boiler maintenance and AC unit repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elsie C.
09/2020
5.0
electrician, water heater repair, heating oil companies
  + 1 more
All work thorough, neat and completed without any follow up problems.
Description of Work: monthly oil deliveries, service contract ensured immediate service any day or night with professional, and knowledgeable specialist....... when it was time to replace our boiler Coan's specialists removed and replaced furnace and water heater. After 8 years our furnace and hot water heater continue to work perfectly and efficiently(as is proven with our annual service included in our service contract.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

c. joseph C.
09/2020
5.0
electrician, heating oil companies
  + 0 more
It went very well. the work was done timely and professionally.
Description of Work: installed new furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$6,700

Robert C.
03/2020
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
We are a Coan oil customer with a regular service contract. While the water heater was not covered under the contract, the service was timely and efficient. The installation crew was pleasant and hard working. The water heater contract call for payment in 4 installments. We are pleased with the product and the installation.
Description of Work: Replacement of failed water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,549

Nathan P.
02/2020
5.0
heating & air conditioning/hvac, water heater repair, heating oil companies
  + 1 more
Installation of the replacement tank went extremely well, as did the the installation of the current tank 25 years ago. Coan, Inc has installed, maintained, and fueled two oil heating systems since the 1970s. Coan built a 50-year relationship by providing the highest quality parts and service available at an acceptable cost premium.
Description of Work: Replacement of 25 year old flat 330 gal. oil tank
Rating CategoryRating out of 5
Yes, I recommend this pro

Contact information

196 W Central St, Natick, MA 01760

http://www.coanoil.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Heating Oil,
Water Heaters,
Plumbing,
Electrical,
Metal Fabrication & Restoration

FAQ

Coan Inc is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Coan Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Coan Inc offers free project estimates.
No, Coan Inc does not offer eco-friendly accreditations.
No, Coan Inc does not offer a senior discount.
Yes, Coan Inc offers emergency services.
Yes, Coan Inc offers warranties.
Coan Inc offers the following services: Installation & Repair • Heating & Cooling Equipment • Central A/C • Oil & Gas Fired • Hot Water Heaters • Indoor Air Quality • Duct Work • Water & Pool Heaters • Furnaces • Boilers • Heat Pumps • Oil Tanks • Radiant Heat • Electric Heat Conversions • BioHeat Oil Deliveries
Window A/C Units • Service for Propane Equipment

Contact information

196 W Central St, Natick, MA 01760

http://www.coanoil.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day