Coan Inc

From the beginning the signs were bad. The rep was a no call/no show for our appointment (which I left work for) and then I had to call the office to get him over for the quote. In the home he was polite and had some good ideas. Said I would get a quote in a week. No quote ever sent. I followed up over a week later and my name wasn’t even in their system. The rep then told me he would get me a quote by the end of the week. Again, no quote. I called again and again I am not in their system. I expressed my frustration and said that I was not going to beg them to pay $15k + for an AC and didn’t understand what the problem was, at which the secretary rudely hung up on me. Maybe they are too busy for their own good, or maybe they are not interested in customer service. Either way, I was not pleased. Plenty of other responsive and professional AC folks out there.

Perfect. Very efficient and reasonable price.

The new tank installation went perfectly - they were punctual, clean, and experienced. The project was inspected by the town without any issues. Regarding other services, I trust them and find them very responsive on the rare occasion that there is an issue with the heating system. The only area they could improve on is when I am looking for an upgrade such as the new tank - when I leave sales with a detailed message stating I want a price on an item, they could leave a more informative message than call me back. In all the important matters, they have been a great company to work with.

The two installers were on schedule and very friendly. They got to work, did a nice job and cleaned up after. Very pleased with their work ethics.

COAN had installed the a/c system about 13 years ago. There had been materials left in the air handler that likely caused a mold problem. They came out several times and replaced the affected lines charging me only for materials. Although there was some disagreement as to why there was the mold build up they tried very hard to remediate the problem. I have used COAN for about 22 years to service my heating system. They are reliable and professional.

The installation went very well. The contractor was on time and performed excellent work. The team was neat and professional. Everything was done to my satisfaction, and I'm very particular. They removed the old unit's condenser and air handler, which entailed working outside my home and in the attic. This also entailed replacing much of the coolant lines because the old system used the old freon refrigerant, which is not compatible with the newer coolant. They also had to flush and clean the vertical extant lines to ensure no contamination from the old freon. They also provided a new, programmable thermostat for that zone. They placed drop cloths over my carpets and flooring to ensure no dirt was tracked into my house. They also removed all traces of the old equipment and vacuumed the carpets once they were finished. This was all accomplished in about 6 hours. I could not have asked for better, more professional service.

Did not hire because before I could even schedule someone to take a look at my unit I was getting all kinds " of well we'll need to put a stick and check ...blah, blah" followed by "or it could ...blah, blah". All i heard was the caching, caching of ringing up a big bill. I stopped him and said, thanks but no thanks. Not helpful or personable.

Technician knew what to look for Refilled refrigerant Checked air handler and gave a few good tips on how to run machine efficiently

We always have the house checked before we go away.

Service was excellent would definitely use them again

PDP Services (electricians) installed system in one day. Two men arrived 8 AM and all was complete by 2:00 PM. Peter instructed us M 17S use and provided all components. Totally friendly & professional. Answered all our questions.

Excellent! We initially received two estimates, one from our former oil company and one from Coan. We were thinking of changing oil companies anyway and the Coan estimate came in about $3500 less, so we made the switch. It was very easy to deal with Coan and the job took 2 days. The Coan employees sent to our house to do the work were great, as they were friendly, professional, knowledgeable and answered all of my questions. They also had to run a cold air intake duct from the furnace, up through a closet on first floor into a closet on the second floor, through the ceiling in order to install the duct, since our cape style house did not have one on the second floor. It was definitely a lot of work and this was also included in the price, along with all other work, including electrical. Overall, great job!

They have done good over the years.

Very well. Technician was professional, timely, and thorough. Excellent service!

Showed up on time, got all work done.

Coan was the most prompt in coming out to quote, and out of three the best priced. Installation date was too long- more than 30 days, but when team arrived early on day of installation they were very professional and got the job done in 1 1/2 days vs 2 allocated. Cleanup was very thorough. We had work inspected by Mass Save and were told the job was very well done. We have now a a very quiet dependable, 3 zone boiler and plenty of very hot water. We have since received a letter from Coan thanking us for our business and telling us to be sure to contact them if there are any problems. Would definitely recommend without reservation.

I've been using it for quite a few years. That was the unit plus the labor work and everything. Some other people might charge you more than that. It is expensive. The equipment we did choose was high quality. The installation went well. They come with a lot of people so they done it in a timely fashion because basically they finished in less than half a day. This is all positive. The only negative that I think is that the position that they put the outside unit on my house is wrong. They put it in a place, now I realize, when the rain water comes down, it really splashes to the siding of the house and makes that part of the siding really, really dirty and humid. I think that part, they could've done a much better job with that because they are the expert, right? Right now I have to think of doing something to try to remedy that. Overall, apart from that, I am totally happy with it. I think they are doing very well. They did really well with everything pretty much. The process, the field person who came to gather the estimate and everything was done very professionally. Price-wise it was very competitive. Most of the install people are quite skillful and professional. Overall, I was very happy. It was just the one thing. From their point of view or whatever, they didn't really think about that or installing it in the wrong place. That was history.

No problems, very professional and responsive

This job took 5 days to complete, including electrical. All segments of this project were covered by Coan; from new boiler installation, removal of old boiler, new indirect water heater installation, all fuel chimney installation, to electrical work. We did not have to think about any of these things, or hire chimney sweep or electrician to do chimney and electrical. Coan took care of all of it and it was all included in their proposal (some other companies will charge extra for some electrical work and chimney installation). Installation crew was very professional and worked around the clock. They were there if we had any questions and always answered them completely and politely. They were open to any suggestions or last minute changes, if they made sense. They left work site clean and neat. We could not be more satisfied with the service Coan provided and would hire them in the future for any other heating/cooling needs that we might have. Their total price for this kind of project was substantially less than from few other contractors that we got proposals from. We would recommend Coan Inc to anyone in need of heating system upgrade.

Install crew showed up on day promised and finished in 2 1/2 days as estimated.

Coan team arrived on date & time specifies the did a wonderful job on the remodel & new installation. They explained how the new tank worked.

Completed enough work in one day to restore heat and then finished when sheduled.

It went great. We made an appointment for a day convenient for both of us. They came as planned, spent the greater part of the day doing the removal and replacement. They left the work area clean and tidy. I had a choice of tanks, and was given clear information on both styles so I could make my decision. Very happy with their work

All went fine. Arrived an planned. Have used this company for 45 years. Any problem stay all there received a rebate three mass save of $1900. 00.

Great service on the phone and in person. Resemble quite, excellent installation process, and good follow up.