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Melrose Oriental Rug Co Inc

Oriental Rug Cleaning, Carpet Cleaning, Carpet Sales and Installation,

About us

Family owned & operated. Award winning.

Business highlights

47 years of trusted experience

Services we offer

Sales, cleaning, repair & padding of oriental rugs.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

5.0300 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
99%
4
1%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 201-225 of 300 reviews

MARY F.
10/2011
5.0
oriental rug cleaning
  + -1 more
Dave quoted a price when I dropped off the rugs and that was the price I paid. He was honest about the extent of work that needed to be done when the rugs were dropped off. He quoted a time frame in which the work would be completed and for 3 of 4 rugs, they were ready when promised. When Dave realized the 4th rug was going to take longer, he notified me and let me know about the delay as he had to order more supplies to repair the rug as promised. Everyone in the shop is professional, friendly and so helpful. All rugs are removed from and returned to your car by the shop workers.
Description of Work: Clean and repair 4 oriental rugs - two small and two large one of which required extensive repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Wayne W.
09/2011
5.0
carpet cleaners
  + -1 more
I delivered the my three rugs to their store in Melrose. The folks there couldn't have been nicer. They brought the rugs in, measured and examined the rugs, telling me what problems might occur and the exact cost. The rugs were delivered back to my house in less than two weeks, and they look great. A very professional job done by nice, helpful people. David is very helpful and easy to work with, and I can't say enough nice things about them. I have more area rugs to clean and will definitely bring them to Melrose Oriental Rug!
Description of Work: Three rugs were cleaned (14X18, 4X10 and 14X10). All three were Sisal rugs and had numerous stains. Melrose offered 20% off for carry ins, and another 10% off for first time customers from Angies List. They told me the cost per square foot when I spoke to them over the phone, and after the rugs were measured and priced out, they discounted the price by 30% without a question. Very professional approach.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

LIVINGSTON P.
09/2011
5.0
carpet installation, oriental rug cleaning
  + 0 more
Our experience with Melrose Oriental Rug was first rate from the beginning. We received a prompt call back, they came within a few days, and the problem was diagnosed immediately. David checked every inch of our rugs personally, his crew was polite and efficient, and we received the cleaned rugs back on schedule. They looked terrific. We had one rug repaired and the company did a beautiful job. In the end, the repair work cost Melrose Rug many more hours than anticipated but they refused to accept more than a token amount extra, since they had quoted the work at a lower price. Truly, we have nothing but good things to say about our experience with this company.
Description of Work: We called Melrose Oriental Rug after seeing moths flying around the house. David, the owner of the company, came out and checked each rug personally for signs of infestation. He showed us how to tell if moths were present and how to help prevent future infestations by rotating the carpets. He then took and cleaned all the infested carpets and repaired one that was badly damaged. He also sold us new rug pads.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Meredith B.
09/2011
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Great. Picked up rugs at house (which another provider refused to do), stored rugs until we were ready to get them back (had floors refinished in meantime), delivered back to house at requested time. They did an amazing job of removing stains from rugs, and all the rugs now look great.
Description of Work: Cleaned and repaired 16 rugs, provided new pads for all rugs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Laura C.
09/2011
5.0
oriental rug cleaning
  + -1 more
very helpful on the phone. dropped off the rug myself (though they will pick it up). used a 10% angie's list discount and 50% off rug pad coupon (on their website) so my cost on this occasion was exceptionally reasonable. they did such a good job that I will return as needed. they went above and beyond--not only cleaning the rug as they usually do, but the wool was shedding a lot so they shaved this down as well. I am very pleased with the results and also happy with the rug pad, which is much better than the flimsy pads you get at big box stores. Recommend them unconditionally.
Description of Work: dropped off an 8x10 area rug for cleaning. also purchased a rug pad.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

edward E.
09/2011
5.0
oriental rug cleaning
  + -1 more
Melrose Oriental Carpet cleaning is an OUTSTANDING service provider. I brought my carpet in and was concerned about my rug being cleaned with others. To put my mind at ease, David,(owner) very kindly explained the process of individual hand washing and drying and I was able to see the actual process. I was very impressed and will not hesitate to take all of my carpets here for cleaning. This is a family business and it is obvious they work hard at pleasing customers.
Description of Work: Melrose Oriental Rug Cleaning cleaned an oriental rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Tina A.
08/2011
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
They did a great job! Thery were very reasonable. The carpets look great. There were no problems. They give you a 15% discount if you drop them off and pick them up. They will pick them up, which is a convenient service, but we were close by so it was easy to drop them off.
Description of Work: We used Melrose Oriental Rug Co. Inc. to clean two area rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Robert C.
08/2011
5.0
carpet installation
  + -1 more
We were a little tentative at first. Small store front with oriental rugs piled up. It was difficult sorting through the selections. (numerous rugs in stock, but difficult to view. Felt like we were in an Arabian bazaar.) But over time the dealings with the owner showed he certainly knows a lot about oriental rugs; which was good because this was our first "oriental investment". We selected a number of rugs and he actually brought them to our house where we were able to see them with our furniture, etc... There was no added charge for this visit, a great service. They clean them too. After just one month our 4 year-old "stain-tested" the new rug on the stairs. (Ugggg!!!) They came, removed all the tie-downs, rolled it up and returned it good as new in 4 days. We want to recognize this business and their good work.
Description of Work: Help selecting a Persian rug for dinning room and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

PETER B.
08/2011
5.0
oriental rug cleaning
  + -1 more
Melrose Oriental Rug is a real gem! This is a truly customer-oriental company with all the expertise needed to care for handmade rugs. Our rugs were returned looking like new (they were long overdue for cleaning). The owner, David Mouradian, noticed some damaged fringe and their shop was able to do the repair very expertly! I have already recommended these folks to several friends and we plan on having them install a new stair runner the fall (as soon as our re-plastering work is done).
Description of Work: Two oriental rugs cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Pamela C.
07/2011
5.0
carpet cleaners
  + -1 more
He did an excellent job. The carpets are extremely clean and free of stains. They were prompt and courteous. He did a very good job. They were right on time and if I had the need I would use them in a minute.
Description of Work: I used the service of Melrose Oriental Rug Co Inc for carpet cleaning in May.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark S.
06/2011
4.0
oriental rug cleaning
  + -1 more
I like the price and I thought the owner was very helpful. They did a good, quality cleaning.
Description of Work: Melrose Oriental Rug Co cleaned my oriental rug.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$290

Gonzalo R.
06/2011
5.0
carpet cleaners, carpet installation, oriental rug cleaning
  + 1 more
The cleaning went well -- it was done promptly as promised. While I was there, I saw some additional rugs that caught my eye, and so purchased 2 additional oriental carpets. The quality seems very good, and the price was very reasonable (I have since verified that the price was very fair from a market-value perspective). I would definitely recommend their services, and their sales.
Description of Work: I brought 2 large oriental rugs in to be cleaned, which they did well, and at a reasonable cost. In addition I purchased 2 additional oriental carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

CLAUDIA C.
06/2011
5.0
oriental rug cleaning
  + -1 more
It went very well and Melrose rug not only did a great job cleaning my rugs but delivered in just over a week to accommodate my house guest schedule.
Description of Work: I had two oriental rugs which my dog (when ill) vomited on. I may matters worse by using a cleaning product (oxy clean) on the many areas that were stained. I called Melrose Rug based on the Angie's list recommendations and want to support other customer's claims that the service and quality was just perfect. Thank you Melrose rug!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$525

Anne M.
06/2011
5.0
oriental rug cleaning
  + -1 more
Great service -- I called and asked about price and time. When I arrived to drop the rug off (I saved 20% off the cleaning), the staff was friendly and helpful. They offered to remove the tag from the rug, which I didn't know could be done (sewn on). I mentioned that I'd seen them on Angie's List and I got another 10% off. What a deal! When I returned to pick up the rug (ahead of schedule to boot), the staff carried it out to the car for me. I unrolled the rug when I arrived home and it looks as nice as when I bought it.
Description of Work: I had a filthy 5 x 8 cotton rag rug cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$42

Howard W.
05/2011
5.0
oriental rug cleaning
  + -1 more
Excellent. Very prompt pick-up and returned when we had got back from short trip. Courteous, professional, helpful. High-class experience.
Description of Work: (Price included pick-up and delivery.) Removed oriental we hadn't had cleaned for some years, rolled up the pad, returned rug in great shape, put down with trimmed pad (they stretch) and returned furniture to original places.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

FELICE K.
05/2011
5.0
oriental rug cleaning
  + -1 more
This experience was excellent! David takes a consultative approach to his business and clearly knows Oriental rugs and their stains and their sensitivities. I didn't realize that the couple of weeks that I gave David to clean all of the rugs was a tight schedule but there were no complaints from David. The rugs came out beautifully! I have two dogs. Some of the rugs were pretty dirty. It was nice to see the colors come back.
Description of Work: I stopped by the shop in Melrose. David was very polite and accommodating. I was about to move and wanted all 9 of my oriental rugs cleaned before the move. David let me know that if I could drop off the rugs, I would receive a discount. I explained that one of the rugs was to big for me to handle by myself. David and his crew came to my house and examined each rug for stains and tears and pointed out what they found and gave me the opportunity to approve each special treatment. The Monday before moving day, David and crew delivered my rigs and their pads, all nicely rolledand tied for the mover's benefit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

huy L.
05/2011
5.0
oriental rug cleaning
  + -1 more
Extremely well. Prices were good for this size of rug. Dave was a professional and very knowledgable. I would recommend this cleaner to anyone looking for a reliable carpet/rug services.
Description of Work: brought in a rug bought cheap from a garage for cleaning. paid about 120, and cleaning cost was 213, but this was a rather large rug measured 9'-12'. The cleaning took about a week and i couln't hardly recorgnized the original rugs. The oder, stain, damages was gone, the only thing noticable was some faded coloration in small parts, but overall the rug was conpletely transformed to a gourgeous rug. Dave was a professional and a delightful gentleman to speak with. I would definitely use this service again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$213

SUZANNE B.
04/2011
5.0
oriental rug cleaning
  + -1 more
I have had recommendations from friends of mine about them. They have done a very nice job. I would recommend them. The quality of cleaning is very good.
Description of Work: I used the services of Melrose Oriental Rug Company for oriental rug cleaning. I used them last week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

JENNIFER Z.
04/2011
5.0
carpet cleaners
  + -1 more
Based on Angie's List reviews, I contacted Melrose Oriental via the email function on Sunday. I received a call promptly on Monday. I spoke with David who gave me an estimate of pricing and explained the cleaning procedure. They picked up the rug on a Saturday and delivered it two Saturdays later and placed it back in its original location. I was very impressed with the result. The rug looks like new and David clearly took great care in getting the rug. I was also pleased that David gave a 45 minute window for pick up and delivery and both times he was right on time.
Description of Work: Clean very, very thick white shag rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Pamela C.
04/2011
5.0
oriental rug cleaning
  + -1 more
Melrose was excellent. They were courteous and prompt and they knew exactly what they were doing. They were very pleasant and they look beautiful now.
Description of Work: Melrose cleaned my oriental rugs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Bill P.
03/2011
5.0
oriental rug cleaning
  + -1 more
The service was superb. When I dropped the rugs off, they quickly assessed a few problems with the rugs and explained how they would repair the one frayed rug. When I came to pick up the rugs, I inspected them and they looked like new. I realized that the rug pads I had at home were cheap and the guys at Melrose cut new pads while I waited. Based on my experience, I highly recommend their services and am considering return there to purchase a rug from their considerable inventory.
Description of Work: Cleaning of three handmade Oriental rugs, two of them very good quality, and one machine made Oriental. One of the good rugs had a frayed edge which was expertly repaired. Also supplied rug pads for all four rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Marina G.
03/2011
5.0
carpet installation, oriental rug cleaning
  + 0 more
It all went incredibly well and wildly exceeded my expectations. We will have these rugs for generations. Because I was so impressed with the company's service, I never shopped around to see about prices. Dave told me that Melrose is able to offer very competitive prices for a whole variety of reasons and I believed him. If you are in the market to buy an oriental or have one cleaned, DO use this company. Melrose Oriental, a family owned and run business is absolutely the place to go.
Description of Work: I first met Dave Mouradian, owner of Melrose Oriental Rug, through Angie's List as a reputable company that would be able to pick up and clean two existing oriental rugs. I immediately realized that Dave and his company were a cut above when he was willing to drop everything and come to our home on a Monday holiday to do the pick-up. My next interaction occurred after realizing that Melrose Oriental also sold oriental rugs. We were in the process of moving and Dave offered to visit the new place to see the space for himself that would house the new rug. That he was willing to make that visit was incredible but the service did not stop there. When he learned that we had ordered a new leather couch, he went to the furniture store, arranged to borrow a sample of the leather to have the color, took the sample with him to New York and chose five rugs to show us. We arrived in his shop to see that he had several beautiful rugs just for us, any one of which would have been perfect. We chose and bought one and arranged to have it and the now beautifully cleaned original two orientals delivered to our new place. He arrived with a couple of employees and within a few minutes, they had very carefully and precisely installed all three rugs. Earlier, I had mentioned that there might be one more room where I might need a rug. After the installation, he asked to see that extra room. When I showed it to him, he told me that based on my description of the use of the room, he had thrown a small oriental in the truck just in case I wanted to see it. It was perfect but he didn't let us buy it on the spot. He advised us to wait to see what we thought after the furniture for that room had arrived. We have since bought this rug as well.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Brooke M.
03/2011
5.0
carpet cleaners
  + -1 more
I found the company on Angie's List and emailed David. He responded a day or two later and we arranged, by telephone, a time for him to come pick up the rug. I am expecting twins any day now, and I really appreciated that David was able to work with me to get the cleaning done quickly. I thought the price, while not inexpensive, was very fair, especially since it included pickup and delivery. David himself came to pick up the rug, and he was very professional and friendly. Two other employees delivered the rug back to me today, and when I noticed a problem a few minutes after they left (my computer cord was trapped under the rug/couch, and I was unable to free it on my own), I called David who sent them right back, and they were very courteous and pleasant about fixing it. I would definitely use this company again, and would recommend them to others.
Description of Work: Rug pickup, cleaning, and delivery (including moving some furniture (e.g., a coffee table) when picking up and laying down the carpet).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

ellen B.
03/2011
5.0
carpet cleaners, carpet installation, oriental rug cleaning
  + 1 more
David worked with me on scheduling, which was a big help to me. He was extremely responsive and flexible, very nice to work with. We're glad that we connected with this company through Angie's List.
Description of Work: Melrose Oriental Rug Company repaired our Oriental runners and area rugs where the edges needed repair. In one case, they restored an antique rug. They also cleaned 5 carpets for us, and did an excellent job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Jonathan D.
02/2011
5.0
carpet cleaners
  + -1 more
Melrose answered all my detailed questions before coming in, cleaned the rug ahead of their normal turnaround time, and were friendly and professional - all at a competitive price.
Description of Work: Cleaned and deodorized one oval braided wool rug, 8x11

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$92

Contact information

937 Main St, Melrose, MA 02176

http://www.melroseorientalrug.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Oriental Rug Cleaning,
Carpet Cleaning,
Carpet Sales and Installation,
Upholstery Cleaning,
Interior Design and Decorating

FAQ

Melrose Oriental Rug Co Inc is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 5:00 PM

Melrose Oriental Rug Co Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Melrose Oriental Rug Co Inc offers free project estimates.
Yes, Melrose Oriental Rug Co Inc offers eco-friendly accreditations.
No, Melrose Oriental Rug Co Inc does not offer a senior discount.
No, Melrose Oriental Rug Co Inc does not offer emergency services.
No, Melrose Oriental Rug Co Inc does not offer warranties.
Melrose Oriental Rug Co Inc offers the following services: Sales, cleaning, repair & padding of oriental rugs.

Contact information

937 Main St, Melrose, MA 02176

http://www.melroseorientalrug.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 5:00 PM