Gutter Shell of New England

Considerably the best experience of the gutter companies we interviewed. They came out promptly, and provided a very detailed analysis of what they thought was best and how much it would cost. They specifically asked whether we had found them via Angie's List, and volunteered a discount (which we hadn't known about) when we told them we had found them here. The actual service was quite prompt -- they actually asked if they could do the job slightly sooner, since they had a day available in their schedule. The work went quickly, and came in significantly below estimate, since they found less wood damage than I had expected. Two months on, the gutters appear to be working quite well. They are explicitly not the cheapest option (they point that out themselves), but their product appears to be very good, and they were very professional about the installation, so I think it was a good investment.

Dave contacted us soon after we bought the coupon. He had a salesman to our house very quickly. The salesman was professional and personable. We ordered the gutters and the gutter shell. They only sell gutters with the shell. The salesman was very accommodating - we had some special needs - and made sure those were on the order. We were contacted about a date for installation quickly. There was some confusion about when they were coming and we never knew exactly what time they were supposed to arrive. Once here, the workers were quick and professional. They had incorrect information about our specific needs so we had to clarify. The gutters look great and, hopefully, will perform well. Despite the minor glitches, I would recommend Gutter Shell.

We are thrilled with the result - they are barely noticeable and it is wonderful to be able to stop having our gutters cleaned. Everyone was professional and the whole process from the quote to the installation was painless. Great company!

Overall, the job was done very well and I have had no complaints. They were in and out of this job in about two days

Everything went great. They replaced the gutters along the front of my home and replaced two shoddy downspouts in the back. New gutters and caps were installed around a section of my house that has a flat roof. The product is impressive and all folks involved were friendly and helpful.

We contacted David after reading the reviews on Anglie's List. He was very responsive, coming over that night to walk us through the process and give us an estimate. The installation was scheduled for nine days later, and the office called to confirm two days before. The installers arrived exactly on time. They were very professional and nice. We were very pleased. Since the install, we have been inundated with rain, and the runoff from the gutters and downspouts has been exactly as designed.

Very good experience with the gentleman who came to give us the estimate. He listened to what we wanted, explained their product and its advantages, gave us the estimate and, since we had decided to proceed, told us that he would be in contact with us within 2 weeks for the installation. We were at work during the installation (which was our choice) and were very pleasantly surprised when we got home. The product looked great and you couldn't tell the workmen had been there at all, that's how good a job they did cleaning up.

Dave from Gutter Shell was quick to respond to my inquiry and came to my house for a demo of the covered gutters and to provide an estimate. He warned me that they would be shutting down for the winter soon but he would do everything he could to take care of us before shutdown and he did. We had our new gutters within 2 weeks. On the expected day of installation, the gutters were dropped off in the morning and we were told the team would be back in the afternoon to perform the work. Turns out that their other job ran late so they came back a few days later (it was right before a long weekend) to do the work. We had decided on white gutters but when the team arrived they strongly recommended a slightly different shade to coordinate with the house & trim and they installed them in the new color. The work isn't 100% complete yet - we had discussed moving a downspout during the estimating process and that wasn't communicated down to the team but Dave has assured me it will be done once they open back up for the year. I found Dave to be very knowledgeable and professional and we are very pleased with the new gutters. I would call him again if the need arises and I recommend him and his crew.

I loved them.They stayed with their price and came when they said would.

We liked the system that they are using. We had them once for the estimate and at another time to actually install it. They were prompt. They were clean and did good work. It hasn't rained since, so I don't really know if it's working or not. It's a little too soon to tell about the quality of their work. I wanted to wait for a heavy rain to see if the gutters hold up but it looks like they will. We are happy with their service. We haven't had any problems yet. They are a little bit more expensive than their competitors as theirs is a different product.

I have used Gutter Shell Of NE on two occasions. The first was to install gutters over the garage and second was to install gutters over the entire house. The first was on 4/22/11 and latter on 8/12/11. Dave was clear in his communication and prompt in his replies to my questions. He made recommendations and provided opinions from his installation team after the jobs were surveyed. I was very happy with the results and I would recommend Gutter Shell. To date iIt has worked as advertised (clog free and we no longer have water issue).

It did not provide the service I called them for. It did not estimate the needed work to stop the gutters flooding.

Estimate process was excellent; very professional, prompt and was willing to work with us to find a solution for our budget; we decided to postpone gutters in general due to the expense. We have several other expensive project to complete first including all new electrical, roof replacmenet etc. We will consider them in the future if we decide to move forward.

The previous gutters on our house were only nailed to the house and were not covered. During the winter, ice dams formed. A large section of the gutter collapsed when another company was removing snow from the roof. A representative visited our house for a quote. We choose the advanced design that prevents leaves and nuts from entering the gutter and should prevent the weight of ice dams from being held by the gutters. We supplied a deposit of $850. We were impressed how quickly the gutters were installed. They were installed while we were at work. The existing downspouts were retained. They also did a good job of installing a rain barrel that we had purchased at a hardware store. They removed the old material. The new gutters are supposed to have mounting screws instead of nails and so should be sturdier. So far, we are happy with the performance of the gutters. They shed leaves easily. We suspect that some of the stringy debris from the trees can get into the gutters. We have not experienced a winter with the new gutters yet. The rain barrel works well. It fills with rainwater and the excess is bypassed.

Dave's crew showed up on time and spent about 2 hours total replacing the old gutters, installing new ones in their place, and finally installing the GutterShell product throughout. We were very happy with the installation and the product. We've had some pretty hard rain storms since and the gutters work perfectly! Would absolutely recommend GutterShell of New England to anyone looking to install gutter protection for their home.

Needed to wait until weather permitted but was able to schedule an appointment within a week or so. The work was done very efficiently and finished in one day. New gutters have been working perfectly, even in heavy rain. Very satisfied and would recommend.

It went very well. And after the first month, there was a storm and I called Dave and told him that rainwater was leaking into the home. This has never happened with the old gutter system. However, with any job that is done and paid, it is definitely easier to neglect a seemingly unsatisfied client. After a few more phone calls, I called Dave again and he finally had his guys come to check it out. Unfortunately, the guys he sent did not know what they were sent here for so I had to explain the whole situation again. They went up and took a look at the front gutters and cleared out leaves that were supposedly blocking the gutter from draining. It's a possibility. HOWEVER, if that was really the issue, rain water won't still be leaking behind the gutters and into my home even now. From start to finish, I shouldn't have listened to Angie's List. Bottom line, I would have preferred that Dave come out and inspect the work that his guys did upon completion. Based on my research on what the issue could be, it might be that a drip edge needs to be installed or the new gutter system was not installed correctly since the previous system (which worked) did not have a drip edge.

They were very good and seemed knowledgeable about their products. I did not go ahead with the project as I was unaware, if the product would work. I may contact them in the future, if required.

Very professional and easy to work with. Understood our needs and did a great job.

We first contacted Gutter Shell in October 2010 for a replacement estimate. Our house is quite challenging with regard to any vertical or roof work because it is four full stories high, has a 7-pitch (very steep) roof, and is surrounded by water on three sides, as it sits on Boston's Inner Harbor in Nahant. That means that the site cannot, for the most part, support staging of a job from the ground unless you line up your work dates with the tides, lest the crew find themselves standing in water. In addition, the winds can be fierce. Dave came out in October and provided an estimate for a complete new system, at a fair price; we always anticipate some surcharge for the inherent safety issues. We accepted the estimate but had to delay the work until this month because our re-financing package did not close until December, well past the window of safety to work on our roof. Despite the delay and our offer to accept a more expensive bid to reflect the delay, the original bid was honored without additional charges. The first day the crew came out, they had to drop the materials and leave because the wind was so fierce it would have been extremely dangerous to let anyone up on the roof. Dave began watching the wind reports from Logan Airport (I provided a link to the weather station web site) in order to schedule our job, along with the tide charts. The crew finally came out on a day when the tide was going out, the winds were down and, but for some downspout extenders, completed the entire installation, which included installing new fascia board and painting everything to match the rest of the trim. There was one point late in the day when the tide began to turn and the crew had one man holding a ladder for another on the roof with water sloshing around his boots, but they finished the roof installation. They had not been able to work as quickly as expected because even with a light wind, the work required one man to hold the ladder each time another had to ascend or descend. The crew came out a few days later to add downspout extenders to further divert the water, as described above. We had provided an initial deposit prior to the commencement of the work and we paid the balance the day the crew finished and received a complete, detailed invoice reflecting all of the details. The crew was polite, neat, and very professional and Dave was extremely responsive to all of the odd quirks working on our house entailed, including watching the weather and the tides and suffering at least one day where the crew could not even begin the work. I have some pictures of the crew standing in the water and working on the roof and they illustrate just how difficult our house can be. Following completion of the work, a severe rain storm, accompanied by winds gusting up to 60 knots, demonstrated the integrity and effectiveness of the new system.

No problems at all. We had some heavy rain shortly after the installation and the gutters seemed to be working just fine. I noticed a great difference in the rain dispersion pattern, back and front of the house.

I met Dave Lieb at a local Home Show where he demoed the GutterShell design. When I was ready I called for an estimate. Dave responded very quickly to my request for estimate. He gave me a quote, options and references, which I checked. A competitor also came but tried to close me on the spot and never followed up with a quote. I wanted the GutterShell covers because I wanted to avoid climbing a ladder to clean gutters. I also wanted to avoid having to find someone every year to clean them. I can reach the bottom gutters with a step ladder so Dave gave me the option of reducing the cost by not putting covers on the lower gutters. Because of rain, we had to reschedule the install to a date when I was away. Dave kept in touch with me and was very responsive to my questions and requests. Dave's crew did a great job and improved the original design on the day of install. They completed the job in one visit. House looks great. My mother-in-law was home at the time and watched them. She said they never stopped working until the job was complete. Site was very clean after their work. No cleanup necessary by me. I paid some premium to get the GutterShell covers but I believe that I was treated fairly and I will appreciate the investment every fall. I compared them to several other options and I feel they are superior due to design. That was confirmed by the reference accounts.

Dave from Guttershell was incredibly prompt in getting me an estimate, and while he highly recommended the more expensive product that prevents leaves from getting in the gutters (the actual "guttershell" that the company's named for), never pressured me into buying it. He gave me a time estimate of when they could perform the replacement, and then beat that estimate by 1/2 a week (so that people who came to our house July 4th didn't see our old gutters literally falling off the house). Highly recommended. I would use them again if we either decide to get the actual "guttershells" for our house, or if we need gutter cleaning.

Overall, changing gutters is going to be more costly than we thought, but certainly not as much as we were quoted. We can wait and regroup.

Terrific. Showed up on time, honest pricing. Talked me out of additional work that would have made him more money. Another estimate had me removing my entire gutter/downspout system. These guys did a great job and I am very pleased with the work. It was a little pricey, but really, what isn't pricey these days? However, I don't have to climb a ladder to clean out the leaves ever again! So it was worth it!